Add Your Cover or Info Page HEREOnline Gaming Platform …
Add Your Cover or Info Page HEREOnline Gaming Platform and Partnership Request for ProposalEXAMPLE COMPANYRequest for Proposal for an Online Gaming Platform, Partnership and Services[Insert Date]This Sample RFP is the property of TribalHub, LLC. It is confidential and not to be shared or redistributed outside of the TribalHub Member network. Each TribalHub Member may modify and/or use this RFP within their own purchasing and proposal process as long as the document is not made available or shared to the public without restrictionsTable of Contents TOC \h \u \z \n Add Your Cover or Info Page HEREOnline Gaming Platform and Partnership Request for Proposal1Statement of Work1.1Purpose1.2Coverage & Participation2General Information2.1Original RFP Document2.2The Organization2.3Existing Technology Environment2.4Schedule of Events3Proposal Preparation Instructions3.1Vendor’s Understanding of the RFP3.2Good Faith Statement3.3Communication3.4Proposal Submission3.6 Selection and Notification4Scope of Work, Specifications & Requirements4.1 Potential Operating Models: Play For Fun / Poker / Full Casino / Sportsbetting4.2Strategy1.One, Three and Five Year Vision4.3 Business Partners and Licensed Products4.4 Product and Version List4.5 Product Development4.6 Mobile Applications4.7 Administrative Services5Vendor Qualifications and References6Budget: Costs & Revenue Models6.1 Costs and Fees6.2 Revenue Models7.0 Appendix HYPERLINK \l "_heading=h.2p2csry" HYPERLINK \l "_heading=h.2p2csry" Statement of WorkPurposeThe purpose of this Request For Proposal (RFP) is to invite prospective vendors to submit a proposal to supply an Online Gaming Platform and Gaming Content proposal to Example Company (ExCo). ExCo is interested in understanding more about your online strategy, business partners, solutions and products. Your submittal will need to include your capabilities in what we see as three distinct current operating models:Play for fun (can include: virtual currency or other indirect revenue capabilities)Online poker (real money wagering with or without play for fun)Full casino gaming (real money wagering)Retail, On-Premise, and Mobile / Online Real Money Gaming Sportsbetting The goal of this RFP is to obtain more detailed and comparable proposals from solution providers. ExCo is not in the business of developing software, thus we are looking for a partner that can provide us with a turn-key managed solution and proposal.Coverage & ParticipationThe intended coverage of this RFP, and any agreement resulting from this RFP, shall be for the use of all properties and departments at ExCo along with any satellite offices. ExCo reserves the right to add and/or delete elements, or to change any element of the coverage and participation at any time without prior notification and without any liability or obligation of any kind or amount.General InformationOriginal RFP DocumentExample Company shall retain the RFP, and all related terms and conditions, exhibits and other attachments, in original form in an archival copy. Any modification of these, in the vendor’s submission, is grounds for immediate disqualification.The Organization[ADD “ABOUT” YOUR ORGANIZATION HERE:] Example Company (ExCo) is a tribally owned and managed gaming company with corporate office located in YourCity, State. ExCo currently owns and operates the Casino1 in City, State and the Casino2 in City, State. ExCo currently operates an online website(s) that includes a real-time customer connection to our existing CRM system (for customer point balance, promotional availability, address verification, etc.) as well offering a number of free to play online games to our customers that they can play and earn promotional credits for their play. ExCo operates primarily within a “locals market” for our existing casino and hotel properties. Any proposal should take that into consideration when/if presenting the value or tie-in between the online platform and business models, and our existing casino and customer database.ExCo is interested in expanding its business into the online environment. We recognize that as our industry changes, we need to be in a position to move our business as necessary and to take advantage of new opportunities. Existing Technology EnvironmentThe following is a listing of our current technology environment provided for purposes of potential integration between online platforms and existing “brick and mortar” gaming and customer solutions:DEFINE YOUR CURRENT TECH/SYSTEM ENVIRONMENT WHERE INTEGRATION MAY BE REQUIREDDatabases: All SQLCasino1: Aristocrat Oasis Casino Management SystemCasino2: IGT Advantage Casino Management SystemCorporate Level: ExCo uses a data warehouse and CRM system that contains consolidated gaming, hotel, entertainment and customer information across all ExCo properties.Schedule of EventsThe following is a tentative schedule that will apply to this RFP, but may change in accordance with the organization’s needs or unforeseen circumstances.Issuance of RFP[Insert Date]Technical Questions/Inquiries Due[Insert Date]Complete Initial Evaluation[Insert Date]On-site Demonstration[Insert Date]Final Selection [Insert Date]Proposal Preparation InstructionsVendor’s Understanding of the RFPIn responding to this RFP, the vendor accepts the responsibility fully to understand the RFP in its entirety, and in detail, including making any inquiries to ExCo as necessary to gain such understanding. ExCo reserves the right to disqualify any vendor who demonstrates less than such understanding. Further, ExCo reserves the right to determine, at its sole discretion, whether the vendor has demonstrated such understanding. That right extends to cancellation of award/selection if award has been made. Such disqualification and/or cancellation shall be at no fault, cost, or liability whatsoever to ExCo.Good Faith StatementAll information provided by ExCo] in this RFP is offered in good faith. Individual items are subject to change at any time. ExCo makes no certification that any item is without error. ExCo is not responsible or liable for any use of the information or for any claims asserted municationVerbal communication shall not be effective unless formally confirmed in writing by authorized representatives from both parties. In no case shall verbal communication govern over written communication.Vendors’ inquiries, questions, and requests for clarification related to this RFP are to be directed in writing to:Example Company Attn: YOUR PROJECT or PURCHASING MANAGER1234 My StreetMy City, State, ZipAttention:YOUR PROJECT or PURCHASING MANAGERTelephone:(999)999-9999E-mail:You@ HYPERLINK "mailto:mday@" HYPERLINK "mailto:mday@" Applicable terms and conditions herein shall govern communications and inquiries between ExCo and vendors as they relate to this rmal Communications shall include, but are not limited to: requests from/to vendors or vendors’ representatives in any kind of capacity, to/from any ExCo employee or representative of any kind or capacity with the exception of YOUR PROJECT or PURCHASING MANAGER for information, comments, speculation, etc. Inquiries for clarifications and information that will not require addenda may be submitted verbally to the named above at any time.Formal Communications shall include, but are not limited to:Questions concerning this RFP must be submitted in writing and be received prior to [Insert Date]Errors and omissions in this RFP and enhancements: Vendors shall bring to ExCo any discrepancies, errors, or omissions that may exist within this RFP. With respect to this RFP, vendors shall recommend to ExCo any enhancements, which might be in ExCo’s best interests. These must be submitted in writing and be received prior to [Insert Date].Addenda: ExCo will make a good-faith effort to provide a written response to each question or request for clarification that requires addenda within three business days. ExCo will not respond to any questions/requests for clarification that require a written or detailed response, if received by ExCo after [Insert Date].Proposal SubmissionProposals must be delivered to:YOUR PROJECT or PURCHASING MANAGERJob TitleExample Company 1234 YourStreetYourCity, State, ZipAll submission materials will be delivered electronically via email, or if the file sizes are too large, via file-sharing mechanism to be determined by ExCo. Method of Award/SelectionThe evaluation of each response to this RFP will be based on its demonstrated competence, compliance, format, and organization. The purpose of this RFP is to identify those suppliers that have the interest, capability, strategy, partnerships, cost and revenue models, products and financial strength to supply ExCo with an online gaming platform and services identified in the Scope of Work.Evaluation Criteria (applied individually to each of the three models listed under section 1.1):Strategy and VisionCost and Revenue ModelStrength and variety of product offeringsServices offeredAdministrative, Reporting and integration capabilitiesPartnershipsExperience operating in legal online gaming marketsOverall: Ability of supplier’s solutions and services to put ExCo in a position to compete and grow a completely new and profitable online business, while providing integrations to existing casino properties/systems when it makes sense. 3.6 Selection and NotificationVendors determined by ExCo to possess the capacity to compete for this contract will be selected to move into the negotiation phase of this process.Scope of Work, Specifications & Requirements4.1 Potential Operating Models: Play For Fun / Poker / Full Casino / SportsbettingYour proposal needs to consider and incorporate these FOUR potential products and operating models (to the extent that you are able to offer these products/models. If you do not recommend or provide a particular operating model, please clearly state that in your proposal and leave it out of your submission). As full casino style online gaming progresses through the legal approval process in each State and at the Federal level, we realize that it may be necessary to offer various “limited” forms of online gaming as available in each jurisdiction or State that we currently (or potentially in the future may) operate in.For additional clarity, your proposal does need to define your strategy relating to each of the FOUR operating models listed. However, you may define other hybrid models or additional operating models if they are a part of your overall strategy. Cost, revenue models and projections are to be detailed for each operational model you offer. Any change in products, support, services, business partners, etc., between the operational models must be clearly defined and stated in your submittal. For each of the subsections under Sections 4 and 6 of this RFP, please clearly indicate differences in your products, services, costs or revenue under each operating model you offer or propose. It is expected that some sections will require separate answers for various operational models and products you may offer..Play for fun: For purposes of this RFP, we define “Play for Fun” as an operating model that allows us to potentially operate casino style games in a non-wagering manner. This can include virtual currency or other non-wagering revenue opportunities. In this model we would be most interested in understanding the integration that exists to our current casino management system or CRM system. We would be looking for value beyond what we already have available from our website in free online games for customers.PokerThis operating model assumes that a wagering “poker only” variant of online gaming is likely to occur in States or jurisdictions before “full casino style gaming” is legally approved. Full CasinoThis operating model assumes that online wagering and a broad range of casino style games (both traditional table and slot machine type games, etc.) have been approved.Sport BettingThis operating model assumes that wagering on sports is legal and retail, online, or mobile have been approved. .StrategyOne, Three and Five Year VisionIn order to better understand your products, direction and strategy, please provide us with your organization's vision and goals as it relates to the items below for one year out, three years and five years. We understand that this question is speculative, but it is important for us to understand how you envision the approval and growth of online gaming in the United States. Online Gaming Development: How do you project that your products will evolve? How do you envision the progression of online gaming approvals and expansion?Your Position and Market Share: What is your goal in the online market for you and for your customers? Do you envision hundreds of competitors or a larger few competitors?Effect on “Brick and Mortar” casinos: What will be the overall effect of online gaming on the traditional land based casinos?White Label (Brand) Platform StrategyWhat is your overall strategy in this area? Do you have a specific brand as part of your platform or that you require everyone to be a part of? Would we be able to create our own unique brand(s) using your platform and products? If so, please explain how that would work and how that could be designed. AffiliatesWhat are your current and projected plans for affiliates and affiliate programs? Additionally, will you buy or sell customer data? Can your partners or customers buy or sell customer data to third parties as part of your platform or service?Social GamingExplain your current and projected plans and capabilities in social gaming. Include integration with social networking platforms in your products or strategy.Security and Ownership of Customer DataClearly state your strategy in this area. Additionally, who owns the customer data? Is customer data pooled together or does every provider have a completely separate and unique database? Who has access? How can data be used or shared? How is it secured and monitored? How is all of this handled in a potentially shared customer environment?Mobile GamingWhat is your strategy for delivering your content/products via mobile devices? Buy vs Build StrategyWhat is your strategy relating to your current products and platform? Why do you think this strategy is the correct path? What challenges has it presented for your company?B2B and/or B2C Business ModelWhat models do you currently offer with your products/solution? What are your plans in the future? ExclusivityWill you allow exclusivity in any online brand or in any market? What is your strategy for allowing exclusivity of products, features, or in certain markets to customers/partners? Do you have any exclusive contracts with customers/partners currently? If so, please provide a list of exclusivity given to current customers/partners.4.3 Business Partners and Licensed ProductsProvide a complete listing of all third-party products or separate modules that are a part of your online platform and product list for online gaming. The list should clearly show any software, products, games or services that have been either purchased or are licensed in any fashion from another organization that are now used as a part of your proposed solution. Section 5.0 will focus on business partner company information, and this section 4.3 should detail any products and versions obtained in any fashion from any partner or third-party. Along with product names and versions, include date acquired, whether licensed or purchased and who acquired from.4.4 Product and Version ListIn addition to the third-party product listing provided in 4.3, provide a complete product and version list of all products and/or modules that you separately or individually offer, license or price in your online platform or services. 4.5 Product DevelopmentDescribe your product development methodology and resources assigned to developing your solutions. Do you develop your products on your own? What services (if any) do you outsource and who do you outsource those with? Do you have different teams or groups working on various products or is it one group? Where is the development team located? How many staff are devoted to product development? 4.6 Mobile ApplicationsWhat mobile games, content and applications do you offer? What functionality is available on mobile devices? 4.7 Administrative ServicesPlayer AccountsProvide detail on your ability to provide the player and system services listed below. Include detail on the functionality and capabilities of each.RegistrationBanking and Wallet (Funding account and accessing funds)Betting and Win/Loss Cash TransfersVirtual CurrencyLoyaltyResponsible GamingAdministration of Events and TournamentsCustomer Activity HistoryAccount PersonalizationSecurity and ComplianceProvide detail on your ability to provide the necessary security and compliance products and services listed below. Include detail on the functionality and capabilities of each.Systems and SoftwareGame integrity and Fraud/Collusion preventionAuthentication and Underage GamingGeo-LocationData Center and InfrastructureBack OfficeProvide detail on your ability to provide the back office products and system services listed below. Include detail on the functionality and capabilities of each.Customer Contact CenterReports and AnalyticsDashboardsAccounting ServicesPartner Payment ProcessingTaxation4.8 Marketing ServicesProvide detail on your marketing plans for your platform, your brand(s) and your customer’s brand(s). What will you provide as a marketing service to your customers? 4.9 Marketing FeaturesProvide a list of the marketing and advertising tools and features that are a part of your platform and products. Provide detail on how your system and platform will allow your customers to market to players and grow their online business. What marketing and customer data can be provided in reports and/or electronic format?4.10 Integration with CRM or Gaming SystemsDo you provide integration to existing casino gaming and player systems? Explain your capabilities to integrate your online products and platform to existing player or loyalty systems.4.11 Reporting FeaturesDescribe or list the reporting features and capabilities available in your product/platform. How are those accessed? Do you provide reports as a service, or would ExCo staff access and produce them on their own? Do you use any type of business intelligence software or system in reporting and analytics? Is the “raw” data available to ExCo in an electronic download? List All Standard Reporting within Appendix.4.12 Casino Games Library AvailabilityProvide a complete listing and description of games that are currently available with your platform and products. When possible, provide an online link to a web site or web page where we can see and review the actual game(s) in an online environment. In addition to the complete game list, please separately provide detailed information regarding your online poker product(s) and all of the functions, features and benefits included. Clearly state what you believe to be unique or a competitive edge with your poker product(s). If the operating model is “poker only”, significantly greater weight will be given to the strength of each vendor’s poker product. 4.13 Sports BettingSports Betting solution options for ExCo will be dependent on final approved State and Tribal Rules and Regulations.Please describe in detail how you would propose to design and implement a mobile sports betting platform for ExCo? (Mobile Channel Only) Explain how would you propose to design and implement a retail betting channel in ExCo? (Retail Channel Only) Explain in detail your Sports Betting hardware and software solution? (All Channels) Please list all Sports Betting Associated Services? (All Channels) Provide a list of existing policies and procedures for Compliance? (All Channels) Please describe your Responsible Gaming policies and procedures? (All Channels) Describe in detail you Accounting and Auditing System? (All Channels)4.14 Other Products and Offerings (Lottery, Bingo, Etc.)Please provide a list of other products and/or complimentary services that you can offer to your partners and provide on your online platform. Include any business relationships that you have that will enhance the benefits of your platform and offering.4.15 Technical SpecificationsWhat does an end-user (the customer actually accessing the site to play a game or wager) require to access the system from a home computer or any mobile device? Will it work with all operating systems? Is it web browser based? Second, from a business customer perspective, what would ExCo need to provide in technical infrastructure should we choose your platform for our online gaming platform?.Vendor Qualifications and ReferencesAll vendors must provide the following information in order for their proposal to be considered:A brief outline of the vendor company and services offered, including:Full legal name of the companyYear business was establishedNumber of people currently employedWhere is the business headquartered?A description of current geographic reach and market penetration.Various online gaming vendors will likely be proposing different engagement/business models in their submittal. Therefore, clearly state in your submittal what you are proposing or otherwise offering to ExCo as a business model or business relationship should you be selected. Would ExCo use your platform and products as a customer? Are you looking for a partnership or investment? Define the proposed business relationship.An outline of all current partnerships, acquisitions and relationships to date relating to any of your online gaming products and services. Additionally, an updated organizational chart.Current list of customers - See Excel Sheet - Tribal Hub Online Gaming RFP - Current Customer Response Sheet. List of jurisdictions currently licensed in. Provide this list for your company and all companies that you partner with for your platform and solutions.Provide a case or evidence of successful completion of an online gaming project of a similar size and complexity to ExCoDo you or your partners currently operate in any unregulated markets? Have the same ever taken a U.S. bet as an online operator?Has your company or any of companies (including your and their key management or board members) you partner with or license product(s) from, been subject to investigation or legal action in any jurisdiction relating to the legality of online gaming business or online wagering?Do you currently offer U.S. based online gaming in any model for operators on your online gaming platform and products?How many customers (customers accessing the system to play games in any currently legal operating model) do you currently support with your platform? Budget: Costs & Revenue Models6.1 Costs and FeesProvide a list of all costs and fees associated with each operating model you provide or offer. Clearly indicate startup costs, investment cost, installation and implementation costs, services costs, system integration costs, ongoing costs and fees, shared marketing costs, affiliate costs, and any other cost to ExCo associated with the use of your products and services. Please provide this for each operating model you offer.6.2 Revenue ModelsProvide details of the individual or shared revenue model for each of the operating models (Free Play, Poker, Full Casino, Sportsbetting) that you can offer. When possible, show estimated revenue projections for one, three and five years. Note: The revenue model should clearly show the various methods or sources that are expected to generate revenue, the expected volume and any rates, averages or percentages used in the revenue model. We are looking for an understanding of the revenue potential over a five-year timeframe if we select you as a platform or partner and operate in the markets that are legally available to us.Additionally, please provide market size and estimated total revenue potential for the online gaming markets (for Poker Only, Full Casino, and Sportsbetting operating models) and for the following jurisdictions:Entire U.S. market in aggregate[Insert Target Market State] [Insert Target Market State]7.0 Appendix ................
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