HP ENVY 5000 All-in-One series - CNET Content

HP ENVY 5000 All-in-One series

Table of contents

1 How do I? ...................................................................................................................................................... 1

2 Get started .................................................................................................................................................... 2 Accessibility ............................................................................................................................................................ 2 HP EcoSolutions (HP and the Environment) .......................................................................................................... 2 Printer parts ........................................................................................................................................................... 5 Control panel and status lights ............................................................................................................................. 6 Paper basics ........................................................................................................................................................... 8 Load media .......................................................................................................................................................... 10 Load original ........................................................................................................................................................ 14 Update the printer ............................................................................................................................................... 15 Open the HP printer software (Windows) ............................................................................................................ 15 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 16 Turn the printer off .............................................................................................................................................. 16

3 Print ........................................................................................................................................................... 17 Print using the HP Smart app .............................................................................................................................. 17 Print documents using HP printer software ........................................................................................................ 18 Print photos using HP printer software ............................................................................................................... 18 Print on envelopes ............................................................................................................................................... 19 Print on both sides (duplexing) ........................................................................................................................... 21 Print from apps on mobile devices ...................................................................................................................... 21 Print using the maximum dpi .............................................................................................................................. 22 Tips for successful printing ................................................................................................................................. 23

4 Copy and scan .............................................................................................................................................. 26 Copy ..................................................................................................................................................................... 26 Scan ...................................................................................................................................................................... 26 Tips for copy and scan success ............................................................................................................................ 32

5 Web Services ............................................................................................................................................... 33 What are Web Services? ....................................................................................................................................... 33 Set up Web Services ............................................................................................................................................. 33 Print with HP ePrint ............................................................................................................................................. 34 Remove Web Services .......................................................................................................................................... 35

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6 Work with cartridges ................................................................................................................................... 36 Information on cartridges and the printhead ..................................................................................................... 36 Check the estimated ink levels ............................................................................................................................ 36 Replace the cartridges ......................................................................................................................................... 37 Order cartridges ................................................................................................................................................... 39 Use single-cartridge mode .................................................................................................................................. 39 Store printing supplies ........................................................................................................................................ 40 Cartridge warranty information .......................................................................................................................... 40

7 Network setup ............................................................................................................................................. 41 Set up the printer for wireless communication ................................................................................................... 41 Change network settings ..................................................................................................................................... 44 Use Wi-Fi Direct .................................................................................................................................................... 45

8 Printer management tools ........................................................................................................................... 49 The HP Smart app ................................................................................................................................................ 49 Toolbox (Windows) .............................................................................................................................................. 49 HP Utility (OS X and macOS) ................................................................................................................................ 49 Embedded web server ......................................................................................................................................... 49

9 Solve a problem ........................................................................................................................................... 52 Jams and paper-feed issues ................................................................................................................................ 52 Ink cartridge issues .............................................................................................................................................. 57 Printing issues ..................................................................................................................................................... 58 Copy issues .......................................................................................................................................................... 67 Scan issues ........................................................................................................................................................... 67 Network and connection issues .......................................................................................................................... 67 Printer hardware issues ....................................................................................................................................... 69 Get help from the printer control panel .............................................................................................................. 69 Get help from the HP Smart app ......................................................................................................................... 69 Understand printer reports ................................................................................................................................. 70 Solve problems using Web Services .................................................................................................................... 71 Maintain the printer ............................................................................................................................................. 71 Restore original factory defaults and settings ................................................................................................... 73 HP support ........................................................................................................................................................... 73

Appendix A Technical information ................................................................................................................... 75 HP Company notices ............................................................................................................................................ 75 Specifications ....................................................................................................................................................... 75 Regulatory notices ............................................................................................................................................... 77

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Environmental product stewardship program .................................................................................................... 85 Index ............................................................................................................................................................. 92

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1 How do I?

Learn how to use your HP ENVY 5000 series Get started on page 2 Print on page 17 Copy and scan on page 26 Web Services on page 33 Work with cartridges on page 36 Network setup on page 41 Solve a problem on page 52

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2 Get started

This section contains the following topics: Accessibility HP EcoSolutions (HP and the Environment) Printer parts Control panel and status lights Paper basics Load media Load original Update the printer Open the HP printer software (Windows) Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device Turn the printer off

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (accessibility).

For accessibility information for OS X and macOS, visit the Apple website at accessibility.

HP EcoSolutions (HP and the Environment)

HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly--at home or in the office.

2 Chapter 2 Get started

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