Dell Quiz: Section 5

[Pages:4]Dell Quiz: Section 5

1. Which is the easiest way to verify the functionality of system board?

A. By swapping the system board B. By removing the memory module C. By reinstalling the OS D. Check the PSU Built in Self-test test button

2. Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage.

A. PSU BIST B. MpMemory C. MemRx D. ePSA

3. True or False (circle one): 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.

A. True B. False

4. If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be?

A. Corrupt or missing operating system B. Failed system board C. Failed memory module D. Failed hard drive

5. When one or more drives in a RAID array contain data errors, and another drive in the array is no longer an active member of the array due to dive failure, foreign configuration, drive removal, or any other reason, this creates a condition known as .

A. Double Fault B. Foreign Configuration C. Predictive Drive Failure D. Foreign Disks E. None of the above

6. What is Thermal grease?

A. Thermal grease is a substance used to manage better heat conduction between two surfaces such as processor & System board.

B. Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & Heatsink.

C. Thermal grease is an adhesive liquid used to fix small parts on the system board. D. None of these answers are correct.

Dell Quiz: Section 5 (continued)

7. Circle all that apply: Which of the following statements are true about the New PSU PIST?

A. During PSU PIST, If PSU LED light will stay ON - PSU is functioning properly B. Ensure to disconnect the AC power cord from the PSU before starting the PSU

BIST C. To start the PSU BIST: Plug in the AC power cord & note the LED lights status D. To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU

BIST reset time), and then plug-in the AC power cord

8. Circle all that apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change?

A. Change Boot Mode to UEFI B. Enable Secure Boot C. Re-enter the Window DPK key D. Enable Legacy Option ROMs

9. The LCD has passed the BIST, but there is still a no video problem. What other components should be checked and in what order?

A. LCD cable, inverter board, system board B. System board, Inverter board, LCD cable C. Power button, inverter board, system board D. Coin cell battery, System Board, LCD inverter

10. How to initiate RTC reset?

A. Connect System to an AC power -> Keep the system in a power off state -> Press & hold the Windows key for 25 seconds -> Release the power button to initiate RTC Reset

B. Connect system to an AC Power -> Power on system -> Press F12 for boot Menu -> Select Diagnostics

C. Connect system to an AC power -> Keep the system in a power off state -> Press & hold the power button for 25 seconds -> release the power button initiate RTC Reset

D. Unplug AC power -> Keep the system in a power off state ->disconnect system battery -> press power button for 25 seconds to initiate RTC Reset

11. Circle all that apply: Which of the following items that are not affected by the RTC reset.

A. Service Tag B. Admin Password C. Ownership Tag D. Enable Legacy options ROMs E. The Boot List F. System Password G. Secure Boot enable H. Asset Tag

Dell Quiz: Section 5 (continued)

12. When to use RTC Reset?

A. To recover from NO POST/No Boot B. To recover from No Video/No POST C. To recover from No Power/No Video D. To recover from No Boot/No Power

13. How do you perform a Latitude Self-Heal Recovery?

A. Plug-in the AC adapter and power on the system -> enter BIOS and to launch the Self-Heal recovery.

B. Unplug the AC adapter & remove primary battery -> Release the flea power -> Plug-in the AC adapter.

C. Unplug the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC adapter

D. Unplug the AC adapter -> Release the flea power -> Plug-in the AC adapter

14. Circle all that apply: Which of the following statements are true about Latitude Self-Heal recovery?

A. Before replacing system, board perform self-heal as a mandatory step B. When self-heal is triggered, system will auto power-on with a blank screen, reboots

a couple of times (watch for the LED lights (power, Wi-Fi, HDD, etc...)) C. Self-heal is supported on Latitude, Inspiron, and Vostro NB D. Upon successfully completing self-heal, the system will power on with the Dell Logo

15. Circle all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit.

A. Solid State Drive (SSD) B. Hybrid Solid State Drive (SSD) C. Encrypted Hard Drive D. Hard Disk Drive with password set

16. True or False (circle one): BIOS Recovery 2 Does not support trigger from touch panel.

A. True B. False

17. Which of the following is the correct way to trigger BIOS Recovery 2? Select the correct option and click Submit.

A. For desktop platform, turn on the PC and hold down "CTRL + Esc" key. B. For desktop platform, turn on the PC and keep tapping on the key F2. C. For desktop platform, turn on the PC and hold down "CTRL + ALT + DEL" key. D. For desktop platform, turn on the PC and keep tapping on the key F12.

18. To preserve BIOS settings before recovering it, users need to

.

A. BIOS setting is automatically saved. B. No option to preserve BIOS settings. C. Set the "Reset NVRAM" option to " Disabled" before starting the recovery process. D. Back up and copy the BIOS file into an external USB key.

Dell Quiz: Section 5 (continued)

19. Circle all that apply: Which of the following platform uses both key and button sequence Trigger? Select the correct responses and click submit.

A. Desktop B. Detachable platform C. Notebook D. Convertible platform

20. If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select?

A. Recovery Image from external USB Key B. None of these answers are correct C. Recovery Image from system's primary hard drive.

21. BIOS Recovery 2 from Hard Drive option can be disabled in

.

A. DOS B. Windows C. No options to disable BIOS Recovery 2 from Hard Drive D. BIOS

22. What is BIOS Auto-Recovery?

A. BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image A. integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.

B. BIOS Auto-Recovery is a manual recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is disabled in BIOS.

C. BIOS Auto-recovery is an automatic recovery process when system as a NO Boot issue, provided the BIOS auto-recovery feature from hard drive is enabled in BIOS.

D. BIOS Auto-Recovery is a manual recovery process occurred if BIOS image integrity is failed while booting.

23. How do you enable BIOS Auto-Recovery?

A. Power on system --> Press and hold down Esc + Ctrl B. Click Maintenance under BIOS Settings --> Select BIOS Recovery --> Uncheck BIOS

Recovery from Hard Drive --> Check BIOS Auto Recovery --> Click Apply --> Exit C. Click Maintenance under BIOS settings --> Select BIOS Recovery --> Check

BIOS -->Auto Recovery --> Click Apply --> Exit D. Click Maintenance under BIOS Settings --> Select BIOS Recovery --> Uncheck -->

BIOS Recovery from hard drive --> Click Apply --> Exit

24. If the system is not booting into the operating system, how can you check if the hard drive is detected?*

A. Open the chassis and check. B. Form within the Windows (or other) operating system. C. Go to BIOS. D. The HDD indicator light or LED.

*The answer can be found in the Troubleshooting module, page 12.

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