Amazon WorkSpaces - Administration Guide

Administration Guide

Amazon WorkSpaces

Copyright ? 2024 Amazon Web Services, Inc. and/or its a?liates. All rights reserved.

Amazon WorkSpaces

Administration Guide

Amazon WorkSpaces: Administration Guide

Copyright ? 2024 Amazon Web Services, Inc. and/or its a?liates. All rights reserved.

Amazon's trademarks and trade dress may not be used in connection with any product or service

that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any

manner that disparages or discredits Amazon. All other trademarks not owned by Amazon are

the property of their respective owners, who may or may not be a?liated with, connected to, or

sponsored by Amazon.

Amazon WorkSpaces

Administration Guide

Table of Contents

What is WorkSpaces? ......................................................................................................................

WorkSpaces Personal and WorkSpaces Pools ........................................................................................

Pricing .............................................................................................................................................................

Features ..........................................................................................................................................................

Access your WorkSpaces .............................................................................................................................

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2

Get started with WorkSpaces .................................................................................................................... 3

Get started with WorkSpaces ......................................................................................................... 4

Manage WorkSpaces Personal ...................................................................................................... 13

Architecture ................................................................................................................................................. 13

Networking and access ............................................................................................................................. 14

Protocols for Amazon WorkSpaces ................................................................................................... 15

VPC requirements ................................................................................................................................. 17

Availability Zones for WorkSpaces .................................................................................................... 23

IP address and port requirements ..................................................................................................... 25

Network requirements ....................................................................................................................... 107

Trusted devices .................................................................................................................................... 109

SAML 2.0 integration ......................................................................................................................... 112

Smart card authentication ................................................................................................................ 137

Internet access .................................................................................................................................... 148

Security groups ................................................................................................................................... 149

IP access control groups ................................................................................................................... 150

PCoIP zero client ................................................................................................................................ 153

Set up Android for Chromebooks for WorkSpaces Personal ..................................................... 154

Web Access ........................................................................................................................................... 155

FIPS endpoint encryption ................................................................................................................. 159

Enable SSH connections for Linux WorkSpaces ........................................................................... 161

Required con?guration ...................................................................................................................... 168

Directories .................................................................................................................................................. 173

Register a directory ............................................................................................................................ 175

Update directory details ................................................................................................................... 177

Create a WorkSpaces Personal directory ....................................................................................... 181

Update DNS servers for WorkSpaces ............................................................................................. 190

Delete a directory ............................................................................................................................... 198

Enable Amazon WorkDocs for AWS Managed Microsoft AD ..................................................... 200

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Amazon WorkSpaces

Administration Guide

Set up Directory Administration ..................................................................................................... 201

Create a WorkSpace ................................................................................................................................ 204

Connect to the WorkSpace ............................................................................................................... 206

Next steps ............................................................................................................................................ 207

Administer users ....................................................................................................................................... 208

Manage users ....................................................................................................................................... 208

Create multiple WorkSpaces for a user ......................................................................................... 210

Customize how users log in to their WorkSpaces ....................................................................... 211

Enable self-service WorkSpaces management capabilities ........................................................ 214

Enable Amazon Connect audio optimization ............................................................................... 216

Enable diagnostic log uploads ......................................................................................................... 219

Administer WorkSpaces Personal ......................................................................................................... 221

Manage Windows WorkSpaces ........................................................................................................ 222

Manage your Amazon Linux WorkSpaces ...................................................................................... 264

Manage your Ubuntu WorkSpaces .................................................................................................. 274

Manage your Red Hat Enterprise Linux WorkSpaces .................................................................. 281

Optimize for real-time communication ......................................................................................... 288

Manage the running mode ............................................................................................................... 298

Manage applications .......................................................................................................................... 301

Modify a WorkSpace .......................................................................................................................... 307

Customize branding ........................................................................................................................... 314

Tag resources ....................................................................................................................................... 322

Maintenance ......................................................................................................................................... 324

Encrypted WorkSpaces ...................................................................................................................... 326

Reboot a WorkSpace .......................................................................................................................... 336

Rebuild a WorkSpace ......................................................................................................................... 336

Restore a WorkSpace ......................................................................................................................... 338

Microsoft 365 BYOL ........................................................................................................................... 340

Upgrade Windows BYOL WorkSpaces ............................................................................................ 343

Migrate a WorkSpace ......................................................................................................................... 352

Delete a WorkSpace ........................................................................................................................... 360

Bundles and images ................................................................................................................................ 362

Bundle options .................................................................................................................................... 364

Create a custom image and bundle ............................................................................................... 369

Update a custom bundle .................................................................................................................. 389

Copy a custom image ........................................................................................................................ 391

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Amazon WorkSpaces

Administration Guide

Share or unshare a custom image .................................................................................................. 393

Delete a custom bundle or image ..................................................................................................

Bring Your Own Windows desktop licenses in WorkSpaces Personal ......................................

Monitor WorkSpaces Personal ..............................................................................................................

Monitor with CloudWatch automatic dashboard .........................................................................

Monitor using CloudWatch metrics ................................................................................................

Monitor using Amazon EventBridge ...............................................................................................

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397

422

423

426

439

Understanding AWS sign-in events for smart card users ........................................................... 443

Create custom CloudWatch dashboards ........................................................................................ 450

Business continuity .................................................................................................................................. 456

Cross-Region redirection ................................................................................................................... 457

Multi-Region Resilience ..................................................................................................................... 474

Troubleshooting ....................................................................................................................................... 483

Enabling advanced logging .............................................................................................................. 483

Troubleshoot speci?c issues ............................................................................................................. 488

WorkSpaces end of life ........................................................................................................................... 517

Unsupported clients ........................................................................................................................... 519

EOL FAQs .............................................................................................................................................. 520

Manage WorkSpaces Pools ......................................................................................................... 521

Supported Regions and Availability Zones ......................................................................................... 521

Manage directories .................................................................................................................................. 524

Con?gure SAML 2.0 and create a pool directory ........................................................................ 524

Update directory details ................................................................................................................... 543

Deregister a WorkSpaces Pools directory ...................................................................................... 547

Networking and Access ........................................................................................................................... 547

Internet Access .................................................................................................................................... 547

VPC Requirements .............................................................................................................................. 549

Amazon S3 VPC Endpoints ............................................................................................................... 561

Connections to Your VPC .................................................................................................................. 563

User Connections ................................................................................................................................ 565

Create a WorkSpaces Pool ..................................................................................................................... 568

Administer WorkSpaces Pools ............................................................................................................... 571

Running mode ..................................................................................................................................... 571

Bundles ................................................................................................................................................. 571

Modify a pool ...................................................................................................................................... 572

Delete a pool ....................................................................................................................................... 573

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