Troubleshooting Xfinity Cable or Internet Service - CMU
Wi-Fi Instructions
Materials Needed ? Wi-Fi Enabled Device (i.e. smart phone or laptop)
? Pen or Paper clip
Follow these steps in this slide to set up your personal SSID and password that you can share with all roommates in the suite.
RESETTING MODEM
? On the back of the modem there is a reset button at the top.
CONNECTING
? Using your Wi-Fi enabled device connect to your personal network SSID labeled, entering the password listed.
(This is the rear of the modem.)
? Insert pen or paper clip to reset. Hold for 30 seconds until all of the lights on the front panel go out.
? Once the lights have gone out, the unit is reset. It will take 5-15 minutes for the lights to come back on.
? Find your personal network SSID on the side of your modem. In this example its "XFSETUP-BE16".
? The password in this example is "count5628chance".
**Both network SSID and password have to be entered exactly as it appears with sensitivity to both lower and upper case
letters and numbers.**
? Once completed you should see the image below pop up on your screen.
? Follow the instructions from here to finish setting up your Wi-Fi.
(This is a close up of the side of the modem.)
If you have any issues please submit a maintenance request for service.
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