Resume Statements

Resume Statements

The enclosed information was created by Chatham-Kent Employment Resource Centre staff for general information purposes only and should not be reproduced without permission. July 2013

Fact Based Statements

It is very easy to fill your resume with a long list of skills! However, the employer is looking for more fact based statements when hiring. A critical factor that determines if you get employed is how you use your skills and demonstrate it on your resume.

Examples: You might have experience working in a fast paced environment. However, you need to give more details such as:

Greet and register approximately 75-125 clients on a daily basis, while understanding the nature of each inquiry and directing clients to the appropriate departments.

You might have excellent communication skills. However, it might be better to say: o Developed creative and informative monthly newsletters with a readership of over 200 members

Organized with good planning skills could be expanded to: o Coordinated daily operations in a busy trucking company, while maintaining an inventory of 2000 parts and over 200 work orders a month

Examples of Skill Statements

Note: these are sample generic statements. Please remember that you might have to modify or convert these statements for your own personal resumes

General Summary of Qualification Statements

WHMIS Certified Smart Serve Certified "G" licensed driver with reliable transportation Forklift certification First Aid, CPR certified Bilingual (Specify what languages) Punctual, dependable, reliable Excellent relationship building skills Ability to work well in teams and individually Thrives in new situations and open to any additional responsibilities Excellent organizational and planning skills Excellent interpersonal and communication skills ___ years of experience in the field (make sure to specify your field if using this statement) Ability to work well under pressure Attentive to deadlines Possess great problem-solving skills Strong analytical and reasoning skills Excellent written and verbal communication skills Excellent time management skills Self motivated and detail oriented Excellent driving, safety and attendance record Dynamic individual with strong analytical abilities and proven leadership skills

Computer Skills

Knowledgeable of the Windows 98, 2000 and XP operating systems. Advanced skills in Microsoft Office, WordPerfect 5.1, and Email applications. Solid keyboarding skills (35+ words per minute) Experienced with hardware installations, software installation and troubleshooting Proficient Internet researching skills Competent in creating graphs used spreadsheet software Knowledge of PC setup and installation Excellent data entry and file updating skills

Clerical and Office Skills

Effective research skills Knowledgeable of software programs that include Microsoft Word, Access, PowerPoint, Simply

Accounting and ACCPAC Experienced in all clerical and receptionist duties Assisted in hourly payroll and attendance management systems Excellent ability to prioritize and complete tasks with speed and accuracy Experienced in using office equipment Experienced in handling confidential paperwork Demonstrated professionalism while dealing with customers

Bookkeeping and Finance Skills

Responsible for accounts receivable and payable Prepared daily, monthly, and yearly balance sheets for auditing purposes Oversaw daily cash control and prepared bank and credit card deposits Collected payments for customer billing and posted to general ledger Arranged invoices for purchase orders and matched check amounts Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy Experienced in overseeing comprehensive bookkeeping and supervising others Expertise associated with use of QuickBooks, Excel, TurboTax, and other financial software Competent in developing financial data and summary findings on monthly, quarterly, and

annual basis Accountable for float money and deposits to cash office

Management and Supervisory Skills

Determined staffing requirements and assisted with hiring of staff Responsible for all hotel operations and employee management Responsible for the training and supervision of new employees Maintained and accounted for all stock in store Experienced in creating staff schedules Developed excellent rapport with co-workers and customers Demonstrated excellent listening skills while dealing with unhappy employees Able to provide prompt and appropriate customer service to a diverse group of individuals.

Customer Service Skills

Handled customer inquiries and assisted them in a professional manner Adept at handling confrontational situations and resolving them appropriately Established good listening and problem solving skills Able to multi task in a fast paced environment Handled telephone queries from customers regarding different product inquiries Operated a multi-line telephone system in a professional and courteous manner Strong background in all aspects of customer service and support Ability to work effectively in both individual and team oriented environments Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy Experienced in responsibilities such as answering phones, recording messages and greeting

customers Capable of working quickly and accurately under pressure to successfully meet deadlines. Able to analyze complex issues and solve problems Maintained positive relations with staff and customers in a high volume and fast-paced

environment Motivated and reliable employee Strong rapport with customers and possess extensive skills in management Maintain an excellent working relationship with co-workers and supervisors Maintained excellent time and professionalism when serving customers at a busy drive thru

window Timely and assertive follow-up skills to handle inquires and re-enforce existing relationships Well-versed in active listening skills which resulted in positive relations with staff and

customers

Sales Skills

Accurately handle cash and credit card transactions Maintained up to date product knowledge Excellent customer service skill to up sell client orders Promoted and sold in-store credit cards Recommend purchases and services through comprehensive product knowledge Experienced in accommodating customer needs Experienced with shipping and receiving procedures Able to assist and advise customers on product selection Provided quick and efficient service to customers Handled cash transactions, refunds and operated a cash register Responded to customer inquires by phone and in person Justified the prices of the products by quoting comparisons, quality, durability, and other

features Consistently met or exceeded sales goals Experienced in retail sales in diverse departments and specialty store settings Maintained a good understanding of customers' expectations about values and services Knowledgeable in computerized registers and inventory control Outstanding selling and closing capabilities illustrated by proven track record of exceeding

goals Driven and focused shown when meeting sales quotas and deadlines Confidence in cold calling and direct sales of products to businesses and clients

Housekeeping Skills

Able to operate household and cleaning equipment Maintained a clean home and performed household chores in an efficient manner Knowledgeable of cleaning solutions, solvents and chemicals Excellent multi-tasking abilities Maintained a clean and safe work environment Experienced in cleaning floors, carpets, walls and windows WHMIS Certified Strong ability to work alone, be self-motivated and organized Maintained equipment and materials in proper condition Performed routine housekeeping duties such as laundry, washing dishes and making beds

Janitorial Skills

Knowledge of proper cleaning methods and safe usage of janitorial equipment Cleaned work areas to ensure safe working environment for team members Maintained equipment and materials in proper condition Bondable and responsible to work independently Responsibilities include mopping floors, dusting shelves, cleaning windows and vacuuming

floors Able to operate commercial cleaning equipment such as buffers and vacuums Maintained a safe and clean work environment Operated industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse Excellent ability in communicating information to the management team

Childcare Skills

Accountable for making nutritious meals Responsible for maintaining a safe environment for young children Maintained a positive and happy environment while upholding all rules set by employer Created activities to ensure complete engagement of children Performed housekeeping duties such as dusting, laundry and washing dishes Able to care for children in a supportive and understanding manner Experienced in preparing and serving meals Experienced in disciplining and implementing rules and regulations Certified with First Aid and CPR Strong background in early childhood care Skilled in designing and implementing developmentally appropriate activities Able to create and initiate hands-on learning experiences Extensive background in working with preschool, primary and elementary school children Excellent at creating a safe environment for children to explore without undue risks Ability to develop trustworthy relationships with children and parents Skills to plan educational and recreational activities Experienced at supporting children with special needs

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