FedEx Service Guide

FedEx Service Guide

FedEx Express and FedEx Ground Rates January 7, 2008 Updated October 30, 2008

Your Shipping Resources

Online

Ship a package Track a package Find FedEx locations Get service information Use international shipping tools Manage your account Get started as a new customer

On the Phone

Customer Service 1.800.GoFedEx 1.800.463.3339

SAY "Schedule a pickup"

PRESS 1

"Track a package"

2

"Find FedEx locations"

3

"International services"

4

"Order shipping supplies"

61

"Get rates"

62

"Billing"

71

"New account setup"

72

"Claims"

75

"Technical support"

76

"Dangerous goods"

81

"Hazardous materials"

81

"Representative"

0

FedEx Expedited Freight ServicesSM FedEx Express? Freight Services FedEx Freight and FedEx National LTL FedEx Office FedEx Custom Critical FedEx Trade Networks FedEx? Charters International Regulatory Consulting Packaging Design and Development Telecommunications Device for the Deaf

us/ship us us/dropoff us/services us/international us/account us/newcustomer

1.800.398.0625 1.800.332.0807 1.866.393.4585 1.800.GoFedEx 1.800.463.3339 and say "office and print services" 1.800.762.3787 1.800.249.2953 1.800.238.0181 1.800.851.3336 1.800.633.7019 1.800.238.4461 (7 a.m. to 8 p.m. CT, weekdays)

CONTENTS

January 7, 2008 This interactive version of the FedEx Service Guide is designed to help you quickly find the information and FedEx shipping tools that you need. Use your mouse to select the items in the Contents table below, or any blue, underlined text throughout the guide, which links you to more information on a particular topic, plus resources on and other Web sites. Select the Table of Contents button at the bottom of each page to return to this table of contents.

The FedEx Service Guide consists of:

? Services (for U.S. and U.S. export)

? Rates (for U.S., U.S. export and U.S. import)

? FedEx Express Terms and Conditions -- see p. 129

? FedEx Ground Tariff -- see p. 154

? The supplemental online FedEx? Retail Counter Rates Book

NEWS AND SERVICE ENHANCEMENTS

2

SPECIALIZED SOLUTIONS

4

USE OUR SERVICES

5

Services At-a-Glance

5

Ship in Four Easy Steps

6

Choose a Delivery Service, Plus Options

8

U.S. Package Services

8

International Package Services

11

U.S. Freight Services

13

International Freight Services

14

Additional Freight Services

15

Service Options

16

Return Solutions

20

Dangerous Goods (FedEx Express)

22

Hazardous Materials (FedEx Ground)

26

Package Your Shipment

30

Packaging Tips

30

FedEx Express? Packaging

32

FedEx Express Freight Packaging Tips

34

Process Your Shipment

35

Process Your Shipment at

35

More Shipping Resources at

36

FedEx Express Airbills and Air Waybills

38

FedEx Ground Bar-Code Labels and Other Documentation

39

U.S. Export Documentation

40

Shipper's Export Declaration/Electronic Export Information

41

Commercial Invoice

42

Certificate of Origin

44

Give Your Shipment to Us

45

FedEx Office

45

Other Shipping Locations

46

Shipment-Status Tracking

47

Account Management

48

(CONTENTS, Cont.)

FIND YOUR RATE

49

How to Calculate Your Rate

49

Contiguous U.S. Package Rates: Zones 2?8

50

FedEx First Overnight?

50

FedEx Priority Overnight?

50

FedEx Standard Overnight?

50

FedEx 2Day?

50

FedEx Express Saver?

50

FedEx Ground?

50

FedEx Home Delivery?

50

Alaska and Hawaii Package Rates

71

FedEx SameDay? Rates

81

Puerto Rico Rates

86

Canada Rates

88

Mexico Rates

91

International Express Package Rates: Zones D?O

92

FedEx International First?

92

FedEx International Priority?

92

FedEx International Economy?

92

FedEx International Next Flight Rates

105

U.S. Express Freight Rates

107

FedEx 1Day? Freight

107

FedEx 2Day? Freight

107

FedEx 3Day? Freight

107

International Express Freight Rates

109

FedEx International Priority? Freight

109

FedEx International Economy? Freight

109

FedEx International Premium?

110

U.S. Import Rates

111

Fees and Other Shipping Information

117

REVIEW TERMS

129

FedEx Express Terms and Conditions

129

U.S.

129

International

141

FedEx Ground Tariff

154

INDEX

169

With the exception of rates and other charges, the information in the Use Our Services and Find Your Rate sections of this guide, and the information in the online FedEx Retail Counter Rates Book, is not part of the contract of carriage. Please see the FedEx Express Terms and Conditions and FedEx Ground Tariff for applicable terms and conditions.

NEWS AND SERVICE ENHANCEMENTS

Check for our most recent service enhancements and other FedEx updates.

YOUR SHIPPING NEED

Information on service enhancements, rate changes and other important updates

OUR UPDATE

Service Enhancements

For more information on these services, see pp. 8?14. To check delivery commitments, select Get Rates & Transit Times from the Ship tab at .

U.S. Package Services

We've upgraded our package services to give you earlier delivery for many U.S. shipments, to more areas of the country.

? FedEx First Overnight?, our early-morning service, now is available to thousands of additional ZIP codes throughout the U.S. FedEx First Overnight provides next-business-day delivery by 8, 8:30, 9 or 10 a.m. See p. 8 for more information.

? FedEx Priority Overnight?, our most popular U.S. service, now provides delivery by 10:30 a.m. to more destinations. It's available throughout all 50 states. See p. 8 for more information.

? FedEx Ground? now offers next-business-day service to more destinations, so you get earlier delivery and a cost-effective rate for shipments to businesses. See p. 10 for more information.

International Package Services ? FedEx International First?, which lets you reach Europe early in the day, now is

available to the Netherlands and Spain, and to more destinations in Belgium, England, France, Germany, Italy and Switzerland. Your shipments arrive as early as 9 a.m. in 2 business days. Plus, U.S.-inbound service now is available to thousands of additional ZIP codes from 70 countries. See p. 11 for more information. ? FedEx International Economy?, which provides wide international coverage when there's more time in your schedule, now is available from Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam to the U.S. and select countries in Europe and Asia. Delivery from these countries to the U.S. is typically in 3?4 business days. Outbound from the U.S., service is available to more than 215 countries and territories. See p. 11 for more information.

Express Freight Services ? FedEx Express? Freight service has expanded to include a time-definite, door-to-

door delivery commitment to more U.S. destinations. FedEx Express now serves all 50 states and covers over 98 percent of U.S. ZIP codes with time-definite, door-to-door service backed by a money-back guarantee1. Delivery times are 10:30 a.m., noon, 3 p.m. or 5 p.m. based on your shipment's destination. Next-businessday service now is available to and from Oahu, Hawaii, via FedEx 1Day? Freight. See p. 13 for more information on FedEx Express Freight service within the U.S.

1See the FedEx Express Terms and Conditions at the back of this book for details.

2 1.800.GoFedEx 1.800.463.3339

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