Improving Care Transition and HCAHPS Scores

Improving Care Transition and HCAHPS Scores

Part 1: December 1, 2015 Part 2: December 2, 2015 Carla Brock Wilber, DNP, RN, NE-BC

Learning and Action Objectives- Part 1

? Discuss HCAHPS Survey ? Discuss the questions associated with

composite 7 ? Define and Discuss Transition of Care

2

Learning and Action Objectives- Part 2

? Evaluate best practice actions for improving Care Transitions

3

Summary of HCAHPS Survey Results: January 2014 to December 2014 Discharges

4

Summary of HCAHPS Survey Results: January 2014 to December 2014 Discharges

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