Improving Care Transition and HCAHPS Scores
Improving Care Transition and HCAHPS Scores
Part 1: December 1, 2015 Part 2: December 2, 2015 Carla Brock Wilber, DNP, RN, NE-BC
Learning and Action Objectives- Part 1
? Discuss HCAHPS Survey ? Discuss the questions associated with
composite 7 ? Define and Discuss Transition of Care
2
Learning and Action Objectives- Part 2
? Evaluate best practice actions for improving Care Transitions
3
Summary of HCAHPS Survey Results: January 2014 to December 2014 Discharges
4
Summary of HCAHPS Survey Results: January 2014 to December 2014 Discharges
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