FOUR COUNTY MENTAL HEALTH CENTER, INC.
FOUR COUNTY MENTAL HEALTH CENTER, INC.
JOB DESCRIPTION
NON-EXEMPT
|TITLE OF POSITION: |
|Support Staff- Front Desk - Intake |
| |
|SUPERVISOR: |
|Chief Operations Officer or designee |
| |
|WORK SCHEDULE: |
| |
| |
| |
|MINIMUM QUALIFICATIONS: |
|High school diploma or equivalency certificate |
|Ability to relate well with people in person and on the phone |
|Possess ability to work under pressure and to meet multiple, concurrent deadlines |
|Maintain accuracy utilizing an electronic medical record and switchboard system |
|Demonstrate skills working with relevant computer programs; knowledge of office procedures; ability to type/enter data accurately with a |
|minimum typing/data entry rate of 40 words per minute |
|Dependable vehicle, valid driver’s license, and compliance with agency’s liability carrier’s requirements may be required depending on job |
|assignment |
|Basic proficiency in math |
|GENERAL RESPONSIBILITIES: Maintain a current knowledge base of staff roles and functions, policies and procedures, forms and their application|
|and provide support to Four County Mental Health Center’s programs. Greet all patients accessing services and assist them in completing all |
|patient paperwork and accurately enter the data into the electronic medical record. Manage telephone system and reception of all patients and|
|guests. |
|ESSENTIAL JOB FUNCTIONS INCLUDE: |
|Complete and monitor the registration process for patients. Obtain demographics, proofs and releases to be accurately entered into the |
|Electronic Health Record (E.H.R.). |
|Notify Billing staff regarding the financial and insurance verification process. |
|Check in patients at front desk to verify payment information, request/collect payments and update the E.H.R. as needed. |
|Working knowledge of clinician credentials and availability to schedule appointments ensuring patient or clinician needs are met and |
|optimizing reimbursement. |
|Utilize customer service approach to promptly and courteously answer and direct inquiries in person or by phone regarding Four County |
|services. |
|Complete other front desk duties as assigned including mail, monitoring equipment and forms and supplies. |
|Exhibit and promote decisions / behavior consistent with the Center’s established Vision, Mission, and Values. |
|OTHER JOB FUNCTIONS: |
|Any deviations to the work schedule and all overtime must be approved in advance. |
|Other duties as assigned by Supervisor. |
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