Maintenance and Service Guide

[Pages:272]Maintenance and Service Guide

HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series

Document Part Number: 335402-003

July 2004

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

? Copyright 2004 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1?3 1.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1?5 1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1?6 1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1?28

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2?2 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2?3 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2?4 Selecting from the Security Menu . . . . . . . . . . . . . . 2?5 Selecting from the Advanced Menu . . . . . . . . . . . . . 2?6

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2?8 Obtaining, Saving or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?8 Obtaining, Saving or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2?9

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2?11 Flowchart 2.1--Initial Troubleshooting . . . . . . . . . 2?12 Flowchart 2.2--No Power, Part 1. . . . . . . . . . . . . . 2?13 Flowchart 2.3--No Power, Part 2. . . . . . . . . . . . . . 2?14 Flowchart 2.4--No Power, Part 3. . . . . . . . . . . . . . 2?15 Flowchart 2.5--No Power, Part 4. . . . . . . . . . . . . . 2?16 Flowchart 2.6--No Video, Part 1 . . . . . . . . . . . . . . 2?17

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Flowchart 2.7--No Video, Part 2 . . . . . . . . . . . . . . 2?18 Flowchart 2.8--Nonfunctioning Port Replicator (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?19 Flowchart 2.9--No Operating System (OS) Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?20 Flowchart 2.10--No OS Loading, Hard Drive, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?21 Flowchart 2.11--No OS Loading, Hard Drive, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?22 Flowchart 2.12--No OS Loading, Hard Drive, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?23 Flowchart 2.13--No OS Loading, Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?24 Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2?25 Flowchart 2.15--No Audio, Part 1. . . . . . . . . . . . . 2?26 Flowchart 2.16--No Audio, Part 2. . . . . . . . . . . . . 2?27 Flowchart 2.17--Nonfunctioning Device. . . . . . . . 2?28 Flowchart 2.18--Nonfunctioning Keyboard . . . . . 2?29 Flowchart 2.19--Nonfunctioning Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?30 Flowchart 2.20--No Network/Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2?31

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3?2 3.2 Major Components--

HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3?3 3.3 Major Components--HP Compaq Business

Notebook nx9100 Series and Compaq Presario R3000 Series . . . . . . . . . . . . 3?15 3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3?29 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3?30 3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3?32

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4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4?1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4?2

Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4?2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4?2 4.3 Preventing Damage to Removable Drives . . . . . . . . 4?3 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4?4 4.5 Packaging and Transporting Precautions . . . . . . . . . 4?5 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4?6 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4?7

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5?3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5?5 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?10 5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?11 5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5?16 5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?21 5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?27 5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?30 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?32 5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?34 5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5?35 5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5?37 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5?39 5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?47 5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5?50 5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?53 5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?57 5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?64 5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5?76 5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5?79

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6 Specifications A Connector Pin Assignments B Power Cord Set Requirements

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B?1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B?2

C Screw Listing Index

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Product Description

The HP Pavilion zv5000 and zx5000 notebook PCs, the HP Compaq Business Notebook nx9100 Series, and the Compaq Presario R3000 notebook PC offer advanced modularity; a 64-bit Mobile Intel? Pentium? 4 processor, 64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M processor; an ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of discrete video memory; and extensive multimedia support.

Maintenance and Service Guide

1?1

Product Description

HP Pavilion zv5000 and zx5000 Notebooks

HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebooks

1?2

Maintenance and Service Guide

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