Andrew Rinaldi
Matthew Ruser
Lansdale, PA 19446
Cell: (267) 337-3704 Home: (215) 855-9777
Email: itmattsemail@
Summary of Qualifications
Experienced, technical professional with a history of effective computer systems support, repair, troubleshooting, installation, purchasing and configuring of hardware, software and network associated features in a Windows environment. Demonstrated ability to interact effectively with customers, management, and staff for effective task execution and the timely resolution of concerns; possess talents for quickly learning and applying new systems / technologies and techniques with minimal instruction or supervision. Strong analytical skills with a great work ethic and the ability to listen to the staff/client needs and ascertain solutions that meet their requirements. Designed, verified and provided detailed solutions for solving the core, applications and networking infrastructure needs of the customer. Highly organized in efficiency and usability; motivated self-starter and problem solver, resourceful and innovative, and a proven talent that adapts quickly to change.
Summary
• Systems Administrator for Window Server 2000/2003/2008, Microsoft Exchange 2000/2007, DNS, DHCP, FTP, TCP/IP, Active Directory and file sharing
• Experienced network setup and troubleshooting; wired and wireless (G, B, and N with security of WEP, WPA or WPA2,) routers (DHCP, Static IP, PPPoE, port forwarding, 1 to 1 NAT) and firewalls
• Level 1 & 2 Help Desk support for Windows 2000/XP/Vista/7, PC applications and hardware, and network devices (switches, printers and NAT)
• Administer mobile devices (Android, iPhone, and Windows Mobile 5/6/2007) and data connection with ActiveSync
• Support, install, and maintain Microsoft Office 97/XP/2000/2003/2007/2010
• Expert virus, adware, malware and spyware removal and protection
• Support, install and maintain QuickBooks Professional 2008 and Enterprise 10
• Purchasing agent for all company technologies needs(licenses, hardware, software, and subscriptions)
• Experienced and proven independent solutions provider for all technology needs
• Completed CCNA training and maintained 93 average for all semesters
Professional Experience
CoreTech Consulting Group Nov 2010 - March 2011
Consultant and Systems Administrator
• Project manager for Internet connection, phone system, software and PC hardware acquisition, conversions and/or upgrades
• Planned and orchestrated date migration from subcontracted off-site managed server space to local company server space
• Analyzed present server environment (Windows 2003) and suggested a plan for adding additional hardware (server, network switches and hard drive storage)
• Planned and organized office layout for technology access as needed by the company’s management
• Migrated email accounts (Exchange 2007,) user files, and equipment (workstations, printer, servers, firewall, routers, software licenses and network switches) from acquired company to local office in King of Prussia
• Migrated emails from Exchange 2007 to managed Exchange 2007 email service and connected mobile devices (iPhones, Androids, and Windows Phones) for ActiveSync synchronization between Outlook 2007/2010 ( calendar, contacts and emails.)
• Configured, updated and added new Windows 2003 file server to existing domain and configured user access, rights and permissions
• I completed the migration before the next business day despite several setbacks and communication break downs with the primary subcontractor
• Migrated company acquired QuickBooks file to Coretech server environment
• Managed, maintained, upgraded and purchased product keys and licenses for any software I installed
Matthew Ruser Cell: (267) 337-3704 Home: (215) 855-9777 Email: itmattsemail@
• Repaired two modems/routers (wired and wireless) connections to restore Internet connections in 2 ½ hours after repeated service calls from outside vendors failed to resolve the problem
• Added and configured workstations for domain access, network printing, access to file sharing and antivirus/anti-spyware/anti-malware protection
• Troubleshoot users problem with quick and timely resolve
Environment
Windows Server 2003, Windows XP/Vista/2000/Media Center, Microsoft Office 2003/2007/2010, Vipre (antivirus and anti-spyware), iPhones, Androids, and Windows Phones (5,6), FTP, DNS, DHCP,TCP/IP, Static Routing, Verizon Routers/Modems, Linksys wireless router, Checkpoint Firewall, Dell PowerEdge servers, 3com switches, Dell switches, Rackspace Email Hosting, HP LaserJet, Brother Printers, Samsung Printers, QuickBooks 2008, QuickBooks Enterprise 10/11
Xsell Resources / Ready to Hire Dec 2007 – May 2010
Systems Administrator
• Manager for Internet connection, phone system, software and PC hardware acquisition, conversions or upgrades
• Planned, installed, configured, maintained and troubleshooted:
o Microsoft Exchange 2007 mail server
o Windows Server 2003 primary domain controller
o Backup Exec 10/12 backup software and rotation of backup media
• Acquired, installed, configured and maintain antivirus software for server and workstations
• Planned, installed, configured and maintain anti-malware, anti-spyware and anti-adware software protection on all workstations
• Performed data migration from older Windows 2000 domain and Exchange 2000 to newly installed Windows 2003 server and Exchange 2007
• Performed user account and user data migration from old domain controller to new domain controller
• Planned and Performed email migration from local hosting Exchange 2007 system to managed off-site Exchange 2007 system (Ready to Hire)
• Managed Smart Phones including selecting upgrading, configuring connections to email system and troubleshooting.
• Managed and negotiate wireless phone contract
• Maintained and updated company’s website (Ready to Hire and Xsell Resources)
• Created scripts and batch files to automate file sharing, backups and common system maintenance
• Created custom Excel spreadsheets to trace applicant information and added macros for running reports
• Performed transfer of entire website to new hosting company (Ready to Hire)
• Inventoried all desktops, laptops, printers, PDA devices (Smart Phones) and technology devices and devised a plan for tracking these devices.
• Maintained and troubleshooted Windows 2000 primary domain controller and Exchange 2000
• Managed and maintained digital phone system for two companies
• Managed, maintained, upgraded and purchased product keys and licenses for all software
• Purchased, installed and updated a multiuser installation of QuickBooks professional
• Installed and tested new data ports to meet the company’s needs
• Maintained contract with Internet service providers (T1, DSL Verizon, Comcast Business)
• Organized a chart for easy reference of port assignments
Environment
Windows Server 2000/2003, Windows XP/Vista/2000/Media Center, Microsoft Office 2003/2007/2010, SpySweeper and Symantec Corporate Antivirus 10/11 (antivirus and anti-spyware), Forefront, QuickBooks Professional 2006/2008 FTP, DNS, DHCP, Static Routing, Verizon Routers/Modems, Linksys wireless router, Checkpoint Firewall, Dell PowerEdge servers, 3com switches, Dell switches, Rackspace Email Hosting, HP laserjet, Brother Printers, Samsung Printers
Matthew Ruser Cell: (267) 337-3704 Home: (215) 855-9777 Email: itmattsemail@
Geek Squad / Best Buy Sept 2005 –Nov 2007
Double Agent (In-Home/Office Computer Technician and Trainer)
• Obtained on-site support Technician (Double Agent) status within 2 months of employment by passing a skill assessment test
• Awarded MVE (most valuable employee) award
• Was one of the top 10 sales leaders for Geek Squad Double Agents nationwide
• Responsible for PC repairs, upgrades, troubleshooting and integrations to satisfy the client’s needs
• Configured desktop computers, notebooks, printers and network systems at clients site or in-store
• Recommended hardware, software and configurations to meet the client’s needs
• Maintained detail notes about services completed, resolutions to problems, conversations or interactions and suggested services or hardware to the client and then upload the notes to Best Buys database
• Installed, updated or supported over 100 wireless networks with security, internet access and printer and file sharing
• Performed general PC system health scan and documented findings and offered suggestions to correct abnormalities
• Managed a relationship with the client through phone support or scheduling service visits
• Performed integration of computer systems and accessories (cameras, video recorders, MP3 players, scanners, TiVo, NAS (network attached storage)….) to meet the client’s needs
• Resolve customer complaints or problems to ensure customer satisfaction
• Performed data recovery from failing hard drivers or data backups from failing PCs
• Performed training sessions for the client in all computer systems, software and accessories
• Install and configure Windows 98/2000/Millennium/XP/Vista, Microsoft Office 97/XP/200/2003/2007, and personalized systems and software in accordance with customer requirements.
• Provide customers with available technology solutions to satisfy the customer’s needs or desires
• Completed advance training to meet sales goals and customer satisfaction
• Responsible for maintaining a fleet vehicle;
o Maintained inventory of computer parts and supplies
o Scheduled maintenance and services in accordance with fleet management company
• Installed and configured wireless networking connections to Xbox 360 consoles and TiVo systems
• Performed firmware update on Sony TV systems
Environment
Windows 98/ME/2000/XP/Media Center/Vista, Mac OSX, Microsoft Office 97/XP/2003/2007, Antivirus, Anti-spyware, Anti-malware (Norton, Trend Micro, McAfee, SpySweeper, Spyware Doctor), QuickBooks, VPN Setup, DHCP, Static Routing, Verizon Routers/Modems, Comcast Modem/Router, Routers (wired or wireless)(Netgear, D-Link, Linksys, Belkin), Firewalls, Print servers (Netgear, Linksys), network switches, HP printer (wired and wireless,) Brother Printers, Samsung Printers
Matthew Ruser Cell: (267) 337-3704 Home: (215) 855-9777 Email: itmattsemail@
Self Employed Computer Technology Consultant 2002 - 2005
Owner
• Technology consultant for various small businesses and clients (hardware, software and technology services)
• Recommended new technologies devised of hardware and software computing solutions to meet my client’s needs and budgets
• Perform virus, spyware, malware, and adware removal and protection
• Performed computer purchasing, setup, installation, troubleshooting, and repair
• Selected and installed networking devices such as router, switches, cable modem, DSL modems, file servers and printers to meet my client’s goals
• Designed a specialized application for my client written in Visual Basic
Environment
Windows 98/ME/2000/XP/Media Center, Microsoft Office 97/2003, Antivirus, Anti-spyware, Anti-malware (Norton, Trend Micro, McAfee) VPN Setup, DHCP, Static Routing, Verizon Routers/Modems, Comcast Modem/Router, Routers (wired or wireless B and G)(Netgear, D-Link, Linksys, Belkin), Firewalls, Print servers (Netgear, Linksys), network switches, Printers (local and network) (HP, Epson, Canon, Lexmark, Brother, Samsung, IBM)
Education
BS in Computer Science - In Progress
Montgomery County Community College, Blue Bell, PA
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