PHIC Accredited Healthcare Provider : http://www.doh.gov ...

[Pages:4]Republic of the Philippines DEPARTMENT OF HEALTH

CENTER FOR HEALTH DEVELOPMENT 1

ILOCOS TRAINING AND REGIONAL MEDICAL CENTER

City of San Fernando, La Union PHIC Accredited Healthcare Provider Tel: (072) 607-6418 / 607-6422 Telefax: (072) 700-3719 E-mail: itrmc2010@ url address:

CITIZEN'S CHARTER

CASHIER SECTION

VISION A people-centered Multi-Specialty Regional Medical Center delivering quality health services and training Ilocos Region by 2022

MISSION To provide safe, equitable, accessible, responsive, and evidence-based healthcare services for all competent workforce, state-of-the-art facilities, and

community engagement

Step

1

2

Activities

Get a number card

Kumuha ng numero Present the computed:

a. Statement of Account b. Charge Slip/s Classified by Medical Social Worker

TAGALOG: Ipakita ang naKwentang babayaran ILOKANO: Ipakita ti nakwenta nga bayadan

Fee

Necessary Forms

Documentary Responsible Duration Allowable Period Requirements Officer of Activity of Extension

None

None

None

Collecting Clerk 1 minute

1 minute

None

Statement of Account/ Charge Slip/s

None

Collecting Clerk 5 minutes

2 minutes

Republic of the Philippines DEPARTMENT OF HEALTH

CENTER FOR HEALTH DEVELOPMENT 1

ILOCOS TRAINING AND REGIONAL MEDICAL CENTER

City of San Fernando, La Union PHIC Accredited Healthcare Provider Tel: (072) 607-6418 / 607-6422 Telefax: (072) 700-3719 E-mail: itrmc2010@ url address:

CITIZEN'S CHARTER

CASHIER SECTION

Wait for the encoding of particulars in the computer

a.) Out-Patient : Charge slip/s

None

Charge Slip/s

7 minutes

3 minutes

b.) In Patient Charity c.) In Patient Pay

Statement of Account/

Professional Fee

Senior Citizen ID

Collecting Clerk

10 minutes 15 minutes

5 minutes 5 minutes

TAGALOG:

3

Hintayin matapos ang encoding sa

Form

kompyuter ang mga charge slips at

iba pang mga bayarin.

ILOKANO: Urayen nga mairekord idiay komputer dagiti charge slips ken dadduma pay nga bayadan

Tender payment

4

TAGALOG: Ibigay yung bayad na pera

ILOKANO:

Depends on the charges

None

None

Collecting Clerk 5 minutes

2 minutes

Republic of the Philippines DEPARTMENT OF HEALTH

CENTER FOR HEALTH DEVELOPMENT 1

ILOCOS TRAINING AND REGIONAL MEDICAL CENTER

City of San Fernando, La Union PHIC Accredited Healthcare Provider Tel: (072) 607-6418 / 607-6422 Telefax: (072) 700-3719 E-mail: itrmc2010@ url address:

CITIZEN'S CHARTER

CASHIER SECTION

Iyawat/ited diay bayad nga kwarta

a. Out -Patient - Receives official

receipt

5

b. In-Patient - Receives official

None

Official Receipt

None

Collecting Clerks 3 minutes

2 minutes

receipt/s with stamped "OK for

discharge"

Procedures for Complaints/Recommendation/Suggestions:

Step

Activities

Report in person, by phone call or e-mail within 24-48 hours upon 1 appraisal of the incident/conduct being complaint of.

Ipaalam ang reklamo (nakasulat o salita) sa loob ng 24-48 oras bago nangyari ang insidente

2 Acknowledge receipt and record the complaint in a logbook Tanggapin ang reklamo at isusulat sa logbook

Person to Address Public Assistance and Complaint Desk Officer (PACDO) Public Assistance and Complaint Desk Officer (PACDO)

Republic of the Philippines DEPARTMENT OF HEALTH

CENTER FOR HEALTH DEVELOPMENT 1

ILOCOS TRAINING AND REGIONAL MEDICAL CENTER

City of San Fernando, La Union PHIC Accredited Healthcare Provider Tel: (072) 607-6418 / 607-6422 Telefax: (072) 700-3719 E-mail: itrmc2010@ url address:

CITIZEN'S CHARTER

CASHIER SECTION

Notify/ Advise the complainant on the procedure relative to the 3 processing of his/her complaint.

Papayuhan ang nagreklamo sa mga susunod na hakbang Update the complainant thru text message, email or ordinary mail on 4 the actions taken and the status of his/her complaint.

Ipaalam sa nagreklamo ang ginawang aksyon

Public Assistance and Complaint Desk Officer (PACDO) Public Assistance and Complaint Desk Officer (PACDO)/ MCCO Secretariat

Prepared by:

Approved by:

AGNES N. VILLANUEVA Head, Cashier Section

EDUARDO M. BADUA III, MD, FPSP Medical Center Chief II

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