Quality Assurance in Distance - DSPACE

[Pages:332]i

Quality Assurance in Distance Education and E-learning

ii Quality Assurance in Distance Education and E-learning

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Quality Assurance in Distance Education and

E-learning

Challenges and Solutions from Asia

Edited by Insung Jung, Tat Meng Wong, and Tian Belawati

International Development Research Centre Ottawa ? Cairo ? Dakar ? Montevideo ? Nairobi ? New Delhi ? Singapore

Copyright ? International Development Research Centre, 2013

All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage or retrieval system, without permission in writing from the publisher.

First published in 2013 by

Sage Publications India Pvt Ltd B1/I-1 Mohan Cooperative Industrial Area Mathura Road, New Delhi 110 044, India sagepub.in

Sage Publications Inc 2455 Teller Road Thousand Oaks, California 91320, USA

Sage Publications Ltd 1 Oliver's Yard, 55 City Road London EC1Y 1SP, United Kingdom

Sage Publications Asia-Pacific Pte Ltd 33 Pekin Street #02-01 Far East Square Singapore 048763

International Development Research Centre P.O. Box 8500 Ottawa, ON Canada K1G 3H9 idrc.ca info@idrc.ca ISBN (e-book) 987-81-321-1006-4

Published by Vivek Mehra for SAGE Publications India Pvt Ltd, Photo typeset in 10/12 Palatino by Tantla Composition Pvt Ltd, Chandigarh and printed at Chaman Enterprises, New Delhi.

Library of Congress Cataloging-in-Publication Data Quality assurance in distance education and E-learning : challenges and solutions from Asia / edited by Insung Jung, Tat Meng Wong, and Tian Belawati. pages cm. Includes bibliographical references and index. 1.Distance education--Asia2.Distance education--Asia--Computer-

assisted instruction.3.Distance education--Standards.4.Quality assurance.I.Jung, Insung, 1959?II.Jung, Insung.

LC5808.A78J86

371.35095--dc23

2012

2012045160

ISBN: 978-81-321-1006-4 (HB)

The Sage Team: Rudra Narayan, Rohini Rangachari Karnik, Nand Kumar Jha and Dally Verghese

Contents

List of Tables and Figuresvii

List of Abbreviationsix

Foreword by Asha Kanwar

xvii

Preface

xxi

Part 1: A Systems or Balanced Approach to Quality Assurance

1.Singapore's SIM University

Cheong Hee Kiat3

2.Thailand's Sukhothai Thammathirat Open University

Pranee Sungkatavat and Theppasak Boonyarataphan

25

3.Open University of Hong Kong

Robert Edward Butcher42

4.S. Korea's Hanyang Cyber University

Yeonwook Im 57

Part 2: Ensuring the Quality of Management Processes

5.Indonesia's Universitas Terbuka

Sri Y.P.K. Hardini, Deetje Sunarsih, Any Meilani, and

Tian Belawati

81

6.China's Peking University School of Distance

Learning for Medical Education

Chen Li, Shen Xinyi, Gao Shuping, and Liu Yiguang

94

7.Mongolian e-Knowledge

Sanjaa Baigaltugs 105

8.S. Korea's AutoEver

Hae-Deok Song and Cheolil Lim 118

Part 3: Focusing on Instructional Design and Pedagogy

9.Japan's Kumamoto University Online Graduate School Katsuaki Suzuki139

vi Quality Assurance in Distance Education and E-learning

10. Open University of China

Li Yawan, Yang Tingting, and Niu Ben

155

11.India's Indira Gandhi National Open University

Pema Eden Samdup and Rose Nembiakkim

169

12.University of the Philippines Open University

Patricia B. Arinto

182

Part 4: Assuring Quality of Learning Support and Assessment

13.Malaysia's Wawasan Open University

Tat Meng Wong and Teik Kooi Liew

199

14.Virtual University of Pakistan

Naveed Akhtar Malik 220

Part 5: Outcomes and Performance Measurement

15.Open University of Sri Lanka

Uma Coomaraswamy 241

16. Open University Malaysia

Anuwar Ali and Mansor Bin Fadzil

258

Concluding Remarks: Future Policy Directions Insung Jung 275

About the Editors and Contributors289 Index298

List of Tables and Figures

Tables

2.1 Nine components and indicators for internal QA for HEIs 26

4.1 Rate of annual enrollment

60

4.2 Evaluation criteria for qualitative analysis

62

4.3 Educational system model of cyber universities

63

4.4 Monitoring criteria and scoring method

64

4.5 HYCU's undergraduate programs

66

4.6 HYCU's graduate programs

66

5.1 QA components and number of QA manuals at UT

87

5.2 List of ISO 9001:2008 certificates

89

6.1 QA duties of offices and departments

99

8.1 QA tools and their uses during specific stages of

program development

126

8.2 QA tools and their uses during specific

stages of program implementation

128

8.3 Learner support tools in LMS

131

9.1 Results of QAAS by agency

141

9.2 Sample decisions made during Course Team meetings 146

9.3 GSIS course design policies

147

13.1 Nine areas of evaluation for program

accreditation and institutional audit

201

15.1 OUSL's experience with the QA toolkit

251

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