HUMAN RESOURCE MANAGEMENT
[Pages:293]Diploma in
Business Administration
Study Manual
Human Resource Management
The Association of Business Executives William House ? 14 Worple Road ? Wimbledon ? London ? SW19 4DD ? United Kingdom
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ABE Diploma in Business Administration
Study Manual
Human Resource Management
Contents
Study
Title
Unit
Syllabus
1 Management and Leadership What is Management? Leadership in the Context of Management Action-Centred Leadership Leadership Styles Contingency Theories of Leadership
2 Management Accountability and Responsibility The Breadth of Accountability Management and Social Responsibility Equal Opportunities The Ethics of Managers
3 Management and the Changing Organisation Organisational Culture The Learning Organisation The Culture of Quality The Culture of Enterprise Business Process Re-Engineering The Impact of Globalisation Current Trends in Organisations
4 Management and Motivation What is Motivation? People at Work Needs Theories of Motivation Models of Behaviour and Motivation Process Theories of Motivation Excellence Theory and Motivation
Page
i
1 2 11 14 17 20
25 26 32 36 44
51 53 58 60 62 63 66 69
77 78 78 85 89 92 95
5 Organising and Motivating
97
Delegation
99
Empowerment
105
Centralisation/Decentralisation
110
Gaining Commitment to Organisational Objectives
116
Jobs
120
Rewards
125
6 Management Control
133
The Basic Elements of the Control Process
135
Setting Standards
136
Measuring and Comparing Performance
138
Tackling Deviations from Standard
140
Control Systems
144
Human Behaviour and Control Systems
147
Performance Management
150
Disciplinary and Grievance Procedures
153
7 Managing and Enhancing Performance
159
Performance Appraisal Systems
161
The Appraisal Process
165
Management by Objectives
170
The Manager as Facilitator
176
Coaching
179
Counselling
181
Mentoring
183
Dealing with Problem Performers
184
8 Human Resource Planning
187
What is Human Resource Planning?
188
The Process of Human Resource Planning
189
Trends in Employment
195
Changing Patterns of Work
198
9 Recruitment and Selection
205
The Recruitment and Selection Process
206
Defining the Vacancy
207
Casting the Net
215
Selection Procedures
220
Employee Induction
229
10 Employee Development
233
Organisations, Individuals and Development
234
Identifying Training and Development Needs
239
The Learning Process
241
Training Methods
248
11 Communication
253
Communication in Organisations
254
The Communication Process
261
Methods of Communication
265
Effective Communication
269
Working in Committees
279
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