HUMAN RESOURCE MANAGEMENT

[Pages:293]Diploma in

Business Administration

Study Manual

Human Resource Management

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ABE Diploma in Business Administration

Study Manual

Human Resource Management

Contents

Study

Title

Unit

Syllabus

1 Management and Leadership What is Management? Leadership in the Context of Management Action-Centred Leadership Leadership Styles Contingency Theories of Leadership

2 Management Accountability and Responsibility The Breadth of Accountability Management and Social Responsibility Equal Opportunities The Ethics of Managers

3 Management and the Changing Organisation Organisational Culture The Learning Organisation The Culture of Quality The Culture of Enterprise Business Process Re-Engineering The Impact of Globalisation Current Trends in Organisations

4 Management and Motivation What is Motivation? People at Work Needs Theories of Motivation Models of Behaviour and Motivation Process Theories of Motivation Excellence Theory and Motivation

Page

i

1 2 11 14 17 20

25 26 32 36 44

51 53 58 60 62 63 66 69

77 78 78 85 89 92 95

5 Organising and Motivating

97

Delegation

99

Empowerment

105

Centralisation/Decentralisation

110

Gaining Commitment to Organisational Objectives

116

Jobs

120

Rewards

125

6 Management Control

133

The Basic Elements of the Control Process

135

Setting Standards

136

Measuring and Comparing Performance

138

Tackling Deviations from Standard

140

Control Systems

144

Human Behaviour and Control Systems

147

Performance Management

150

Disciplinary and Grievance Procedures

153

7 Managing and Enhancing Performance

159

Performance Appraisal Systems

161

The Appraisal Process

165

Management by Objectives

170

The Manager as Facilitator

176

Coaching

179

Counselling

181

Mentoring

183

Dealing with Problem Performers

184

8 Human Resource Planning

187

What is Human Resource Planning?

188

The Process of Human Resource Planning

189

Trends in Employment

195

Changing Patterns of Work

198

9 Recruitment and Selection

205

The Recruitment and Selection Process

206

Defining the Vacancy

207

Casting the Net

215

Selection Procedures

220

Employee Induction

229

10 Employee Development

233

Organisations, Individuals and Development

234

Identifying Training and Development Needs

239

The Learning Process

241

Training Methods

248

11 Communication

253

Communication in Organisations

254

The Communication Process

261

Methods of Communication

265

Effective Communication

269

Working in Committees

279

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