Creating a Customer Service Culture
[Pages:46]Creating a Customer Service Culture
A Human Resources Approach
1
Introductions
? About the presentation ? About me
2
Customer Service Basics
? What is customer service?
? Definition
3
Customer Service Basics
Providing genuine service that
ANTICIPATES
customer's needs
4
Customer Service Basics
? What is customer service?
? Definition of a customer
5
Customer Service Basics
Anyone that impacts the business operations at your location
6
Customer Service Basics
? What is customer service? ?The Customer Service Principle
You do not work for your company. You work for your customers.
7
Customer Service Basics
? What is customer service? ?Who is responsible for Customer Service at your organization?
EVERYONE 8
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