Institute of Industrial and Systems Engineers



SHS Membership Committee

Minutes

December 16, 2011

Attendees: Brian Compas, Tangie Craft, Aaron Kanne, Heather Vass

a. Membership growth and retention

i. Scorecard revision and development to analyze membership statistical data and add additional metrics to monitor performance (differentiate from information on Membership Run Chart) - Aaron Kanne

1. Membership run chart and scorecard statistics

a. Current data as of November 2011

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b. Membership trends are running in a downward direction

2. Dropping members

a. Direction from board: Strategies to maintain members with less than 5 years / Scorecard review / Retention Strategies for members with 4 years or less

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b. Heather to follow-up with Heather Bradley to check on any results that have come in.

ii. Update welcome kit (includes services and benefits available) for new members as well as recruit members into the SHS only membership category – Brian Compas

1. Got the new member welcome kit and the components:

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2. In the Welcome email, lets provide a link to the newsletter site on SHS and also link to a tool.

3. Follow-up with Dan France to get a suggestion on what tool to highlight in the welcome SHS email

iii. Retention of current members by assessing needs and current services by using the results of the 2010 Membership Survey –Aaron Kanne

iv. Survey dropping members to understand the reason for discontinuing membership –

1. Goal is to target those members dropping with less than 5 years of service.

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2. 25 members to drop in December. Email sent out 12-16-11.

3. Plan: After next year’s conferences, let’s follow-up with 1st time attendees 3 months post conference.

4. Starting in January, attached the letter in the welcome kit that highlights SHS benefits. This will provide easy access to those that are scheduled to drop.

v. Continue email blast promotions to dropped members, IIE members already in healthcare, IIE members not in healthcare

1. Next round of email blasts to be sent September/October 2011.

2. We will push these out quarterly through Heather B. Suggestion made to add information about any time-sensitive information (such as the annual conference). Any other changes needed?

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3. Follow-up with Heather Bradley to let her know to go ahead and push these out.

b. Awards, Recognition, and Advancement

i. Administer the SHS Diplomate program which includes marketing to increase awareness and participation – John Templin

ii. Participate in the voting for the SHS-HIMSS Excellence in Healthcare Management Engineering/Performance Improvement Award

iii. Solicit and encourage nominations, and vote on Outstanding Member of the Month. Notify winners. – Heather Vass

iv. Provide the SHS Board the members that qualify for Years of Service Award to be recognized at the annual conference

1. To take place in January

2. Aaron to pull numbers from January reports

v. Develop mechanism to recognize committee leads and committee members

1. For the poster at the conference, the following should be required:

a. Committee member names

b. Designate co-leads, board liasons, and chairs

c. Committee member pictures

d. Committee charter and major accomplishments for the year

vi. Committee will be responsible for putting together a application for the Outstanding Young Professional to submit to IIE (October of each year).

c. Report to the SHS Board through the designated Board member liaison – John/Tangie

d. New business

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