UMass Lowell | UMass Lowell



Nicholas (Cole) Martin220 Pawtucket Street, Lowell, MA 01854 | (555) 555-5555Nicholas_Martin@student.uml.edu | in/NicholasPMartinEducation:University of Massachusetts Lowell, Lowell, MA (UMass Lowell)B.S., Business Administration, Concentration: Management (Anticipated May 2020)GPA: 3.4; John & Abigail Adams Scholarship recipientCoursework: Business Seminar, Introduction to Business, Management CalculusMiddlesex Community College, Bedford, MA Coursework in Liberal Arts (June 2015-May 2016)Lowell High School, Lowell, MAHigh School Diploma (June 2015)Graduated with HonorsProject Experience:BizCafe: UMass Lowell (Fall 2016)Worked collaboratively as part of a 4-person team to successfully run a simulated online coffee shop, which entailed managing personnel, marketing our products, and managing cash flow.Gained knowledge of staff management and operation of a service business, analysis of multiple factors to calculate break-even, basic financial statements, the impact of marketing and promotion on the success of the business, and the importance of customer satisfaction.Work Experience:Call Center Representative: Ruffalo Cody, Lowell, MA (October 2016 – Present)Convey a professional and positive image while making phone calls in support of donor and alumni fundraising goals.Establish rapport with alumni and friends of UMass Lowell, in an effort to foster a sense of goodwill and initiate monetary donations.Consistently exceed weekly goals.Crew Member: Dunkin Donuts, Chelmsford, MA (January 2014 – October 2015)Completed orders accurately and within specified service standards.Suggested certain food and beverage items to customers, according to current marketing promotions; assembled promotional marketing displays as needed.Resolved all guest concerns with urgency and munity Service:Lowell Humane Society, Lowell, MA (September 2015 – Present)Provide daily care of shelter animals and help maintain a clean and safe environment.Habitat for Humanity, Lawrence, MA (September 2014 – June 2015)Helped in organizing, marketing, and selling goods to raise money for those in need of a home. ................
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