Pearson Education



Professionalism Real Skills for Workplace Success 3 unit(s) 3 lecture hour(s) 16 number of weeksDescription:Development of job-seeking and working relations tools and skills for students preparing to enter the workforce. Create marketable resumes and job search/interview strategies. Develop working relations competencies for greater on-the-job productivity and career success.Entry Level Skills:Upon entering the course, the student should be able to:Employ various techniques to recognize and use new vocabulary.Demonstrate skills to employ reading strategies and the reading process.Demonstrate skill in selecting and using appropriate study skills.Demonstrate basic research skills.Demonstrate skill in writing and editing short assignments with the use of a computer word processor.Expected Outcomes/Objectives:? ?(written in the context of Student Learning Outcomes (SLO). Given a lecture and classroom setting students will:Identify and demonstrate human relations principles needed in the work place including:Self-managementWorkplace basicsRelationshipsCareer Planning ToolsCreate and present an effective business presentation.Produce an effective resume and cover letter.Demonstrate effective interview skills in a professional interview.As determined by student performance on assignments, examinations, and/or other participationText: Anderson/Bolt, Professionalism Skills for Workplace Success 2ed, Pearson/Prentice Hall, 2011Out-of-Class Assignments: 6 hours per week (or equivalent) Reading, studying, and reviewing chapters in the textbook and handouts.Preparing a cover letter, resume, and follow-up letter.Practicing interviews.Practicing a professional interview with a business person from the community.Evaluating their video camera interview and professional interview.Writing about self-development regarding human relations skills.Analyzing case studies.Preparing a presentation.Expanded Description of Content and Methods:I. Working RelationsImportance of human relations in the workplace.Attitude and personalityPersonal and career goal setting. Stress, time, and personal management.Power, politics, and ethics.Business etiquette and professional behavior.Diversity and workplace discriminationCustomer service.Productivity and quality Responsibility and accountability in the workplace. Communication skills in the workplace.Motivation, teamwork and leadershipConflict management.Vertical and horizontal working relationships.Succeeding in a new job or assignment.Training, development, and continual learningII. Resume DevelopmentWhat is a resume?Why you need a resume.Elements of an effective resumeResume formats.Creating your unique resume style.Creating a professional resume image.The cover letter.Preparing a resume for computer scanning.Resumes on the Internet.III. Interview and Job Search StrategiesNetworking and job search skills.Job search process and strategies.Research for added success in an interview.Interview techniques.Questions commonly asked in an interview.Employee rights and discriminationIllegal interview questions.What to wear for an interview.What to bring to an interview.Practicing the interview.Interview follow-up letter.Professionalism Real Skills for Workplace SuccessSchedule subject to change according to class progressWKDATESCHASSIGNMENT DUE1Intro/Ch. 1Chapter 1-Your Attitude and Personality2Ch. 2-3Chapters 2-3-Goal Setting and Life Management3Ch. 4Chapter 4-Time and Stress Management4Ch. 5Chapter 5-Ethics, Politics, and Diversity5Ch. 6Chapter 6-Etiquette and DressGoal Setting Report Due6Ch. 7-8Chapters 7-8-Customer Service/Quality and Human Resource Management7Ch. 9Chapter 9-Communication8Ch. 10Chapter 10-Accountablity and Workplace RelationshipsMidterm9Ch. 11-12Chapters 11-12-Team Work and Conflict Negotiations10Ch. 13Chapter 13-Job Search Skills11Ch. 14Chapter 14-Resume Package12Ch. 15Chapter 15-Interview Techniques1st draft resume due and 1st draft cover letter due13Ch. 15cont.Mock Interviews Final resume and cover letter due14Ch. 16Chapter 16-Changes in Employment Status15Presentations and reviewPresentations due16Final Exam ................
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