Importance of Management Information System in service ...

[Pages:9]IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 20, Issue 9. Ver. I (September. 2018), PP 30-38

Importance of Management Information System in service Delivery and Paper Work in Nigeria University

Marire Mary Ijeoma Ph.D.

Department of Business Administration,Enugu State University of Sciences and Technology, Enugu Corresponding Author: Marire Mary Ijeoma Ph.D.

Abstract: The study was on management information system, the study aimed to examine how management of

information system has assisted in service delivery in Nigeria universities; examine how management

information system has assisted in reducing paper work in the universities. The study had a population's size of

1,928, out of which a sample size of 332 were utilized using Freund and William's formula. Instrument used for

data collection was primarily and secondary questionnaire. 275 staff returned the questionnaire and correctly filled. The survey method was adopted for the study. Three hypotheses were formulated and chi-square (x2) was used for the test with the aid Chi-square (2) statistical tool for hypotheses one and three and Z-test for

hypothesis two the aid of Special Package of Statistical Software (SPSS). The result was revealed that management information system has assisted in service delivery to a high extent hence, 2 (95,n =150) =

0.889,p rcritical = 0.088). Hence, this result indicates that management information system has assisted in service delivery.

DOI: 10.9790/487X-2009013038



35 | Page

Importance of Management Information System in service Delivery and Paper

Hypothesis Two: Management information system has assisted in reducing paper work

Table 4.2.2 Hypothesis Two: Management information system has assisted in reducing

paper work

ESUT

UNN

IMT

Total

Management information system has assisted in reducing paper work

Strongly Count Agree Expected

68

17

Count 59.50

20.4

48 53.10

133 133.0

Total

Agree Count

45

23

35

83

Expected

37.20

17.2

28.70

83.0

Count

Neutral Count

2

1

6

9

Expected

4.00

1.2

3.80

9.0

Count

Disagree Count

23

8

8

31

Expected

23.90

8.3

6.80

31.0

Count

Strongly Count

12

2

5

19

Disagree Expected

8.50

4.1

6.40

19.0

Count

123

51

51

275

123.00

51.00

51.00

275.0

Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases

Table 4.2.2 Chi-Square Tests

Value

Df

Asymp Sig. (2-sided)

36.042a

8

.000

34.036

8

.000

.287

1

.592

275

Decision Rule

If

the

calculated

chi-square

is

greater

than

the

critical

chi-square

(i.e.

2 cal

>

2 critical)

?

reject

the

null

hypothesis and accept the alternative hypothesis accordingly.

V. Result

Table 4.2.2 shows the chi-square test statistics computed from the frequency distribution that the chisquare computed value 2 = 36.042 is greater than chi-square table value 2 = 15.51 with 8 degrees of freedom at 0.05 level of significance.

DOI: 10.9790/487X-2009013038



36 | Page

Importance of Management Information System in service Delivery and Paper

VI. Decision

Since the chi-square computed 2cal = 36.042 is greater than critical 2critical = 15.51 the null hypothesis should be rejected. Therefore, we conclude that management information system has assisted in reducing paper

work.

4.3 Discussion of Findings

4.3.1 How Management Information System has Assisted in Service Delivery In the hypothesis one, management information system has assisted in service delivery to a high extent

hence, 2 (95,n =150) = 0.889,p ................
................

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