Techniques for Effective Knowledge Management

ATP 6-01.1 (FM 6-01.1) Techniques for Effective Knowledge Management

MARCH 2015

DISTRIBUTION RESTRICTION. Approved for public release; distribution is unlimited.

Headquarters Department of the Army

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ATP No. 6-01.1

*ATP 6-01.1 (FM 6-01.1)

Headquarters Department of the Army Washington, DC, 6 March 2015

Techniques for Effective Knowledge Management

Chapter 1 Chapter 2

Chapter 3 Chapter 4 Chapter 5

Contents

Page

PREFACE............................................................................................................... v

INTRODUCTION ...................................................................................................vi

KNOWLEDGE MANAGEMENT SUPPORT TO THE ARMY ............................ 1-1 Knowledge Management.................................................................................... 1-1 Enable the Mission Command Warfighting Function ......................................... 1-5 Organizing the Mission Command System ........................................................ 1-8 Enabling the Operations Process ....................................................................... 1-9 Creating a Knowledge-Sharing Environment ................................................... 1-11

ASSESSING KNOWLEDGE MANAGEMENT .................................................. 2-1 Assessment ........................................................................................................ 2-1 Knowledge Management Assessment Overview ............................................... 2-1 Performing the Knowledge Management Assessment ...................................... 2-3 Assessment Outcome and Recommendations ................................................ 2-13 Focus Areas for Assessment ........................................................................... 2-14 Scenario Illustrating Assessment ..................................................................... 2-14

DESIGNING KNOWLEDGE MANAGEMENT SOLUTIONS ............................. 3-1 Design Overview ................................................................................................ 3-1 Solution Design For Common Problem Areas ................................................... 3-4 Scenario Illustrating Design Solutions .............................................................. 3-13

DEVELOPING KNOWLEDGE MANAGEMENT SOLUTIONS.......................... 4-1 Overview............................................................................................................. 4-1 Developing Solutions .......................................................................................... 4-1 Scenario Illustrating Solution Development........................................................ 4-2

PILOTING KNOWLEDGE MANAGEMENT SOLUTIONS ................................ 5-1 Piloting Overview................................................................................................ 5-1 Knowledge Management Piloting Techniques ................................................... 5-1

Distribution Restriction: Approved for public release; distribution is unlimited.

*This publication supersedes FM 6-01.1, dated 16 July 2012.

6 March 2015

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Contents

Chapter 6

Appendix A Appendix B Appendix C Appendix D Appendix E

Appendix F Appendix G

Appendix H

IMPLEMENTING KNOWLEDGE MANAGEMENT SOLUTIONS ...................... 6-1 Implementation OvervIew ................................................................................... 6-1 Implementation Steps ......................................................................................... 6-1 Implementation Plan ........................................................................................... 6-2 Documenting Solutions During Implementation.................................................. 6-3 Implementation to Assessment........................................................................... 6-4

KNOWLEDGE MANAGEMENT ANNEX FORMAT FOR AN OPERATIONS ORDER ........................................................................................................................... A-1

KNOWLEDGE MANAGEMENT STANDARD OPERATING PROCEDURES.. B-1 Standard Operating Procedures Development.................................................. B-1

KNOWLEDGE MANAGEMENT TOOLS .......................................................... C-1 Knowledge Management Tools Selection ......................................................... C-1 Non-Digital Knowledge Management Tools ...................................................... C-1 Digital Knowledge Management Tools .............................................................. C-2 Mission Command Information Systems and Collaboration Tools .................... C-3

CONTENT MANAGEMENT .............................................................................. D-1 Content Management Tasks.............................................................................. D-1 Content Management Common Phrases .......................................................... D-3 Content Management Principles........................................................................ D-3 Content Management Techniques..................................................................... D-5

INTERVIEWING TECHNIQUES FOR KNOWLEDGE MANAGEMENT ASSESSMENTS ................................................................................................ E-1 Purpose .............................................................................................................. E-1 Role of the Interviewer ....................................................................................... E-1 Prepare for the Interview.................................................................................... E-2 The Interview...................................................................................................... E-2

FACILITATING A PROFESSIONAL FORUM ....................................................F-1 Army Professional Forums..................................................................................F-1

FOCUS AREAS FOR KNOWLEDGE MANAGEMENT ASSESSMENT .......... G-1 Standards Analysis ............................................................................................ G-1 Time Management ............................................................................................. G-1 Meeting Analysis ................................................................................................ G-2 Report Analysis .................................................................................................. G-5 Technical Systems Analysis .............................................................................. G-5 Content Management Analysis .......................................................................... G-6

KNOWLEDGE MANAGEMENT STRATEGY FORMAT (EXAMPLE).............. H-1

GLOSSARY .......................................................................................... Glossary-1

REFERENCES.................................................................................. References-1

INDEX ......................................................................................................... Index-1

Figures

Figure 1-1. Knowledge management ? an iterative cycle...................................................... 1-1

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ATP 6-01.1

6 March 2015

Contents

Figure 1-2. Flattening organizational staff processes .......................................................... 1-12 Figure 2-1. Example of knowledge management priorities chart ........................................... 2-9 Figure 2-2. Example of a concept map ................................................................................ 2-12 Figure 2-3. A way to convey key knowledge management mapping information ................ 2-13 Figure 4-1. Information system interface.............................................................................. 4-13 Figure 4-2. Flattening the network........................................................................................ 4-14 Figure 4-3. Company Intelligence Support Team (CoIST) collaboration ............................. 4-14 Figure 6-1. Knowledge management process cycle .............................................................. 6-4 Figure C-1. Examples of Army professional forums.............................................................. C-2 Figure G-1. Example battle rhythm analysis ......................................................................... G-2

Tables

Table 1-1. The knowledge management process .................................................................. 1-2 Table 1-2. Inputs and outputs................................................................................................. 1-2 Table 1-3. How knowledge management enhances decisionmaking .................................... 1-6 Table 2-1. Steps of assess ? key inputs and outputs............................................................. 2-3 Table 2-2. A simple tool for collecting people, processes, tools, and organization data........ 2-5 Table 2-3. Gap analysis chart................................................................................................. 2-8 Table 2-4. Completed gap analysis chart for the initial assessment .................................... 2-17 Table 2-5. Completed gap analysis chart for the follow up assessment .............................. 2-19 Table 3-1. Steps of design - key inputs and outputs .............................................................. 3-3 Table 3-2. Example meeting agenda quad chart ................................................................... 3-6 Table 3-3. Example significant activities initial report............................................................. 3-7 Table 3-4. Example of file naming convention (update graphic dates) ................................ 3-10 Table 4-1. Steps of develop ? key inputs and outputs ........................................................... 4-2 Table 4-2. Balancing the digital and analog components in the brigade combat team.......... 4-6 Table 4-3. Current division reports and proposed changes ................................................. 4-15 Table 5-1. Pilot steps and key inputs and outputs.................................................................. 5-2 Table 5-2. Assessment measures and variables ................................................................... 5-3 Table 6-1. Implement.............................................................................................................. 6-2 Table 6-2. Gaps to solutions tracker ...................................................................................... 6-3 Table D-1. Content management table ................................................................................. D-2 Table D-2. Content management techniques for individuals ................................................ D-5 Table D-3. Content management techniques for teams ....................................................... D-6 Table D-4. Content management techniques for organizations............................................ D-6 Table E-1. Example interview questions ................................................................................E-2 Table E-2. Things to avoid when interviewing ........................................................................E-2 Table E-3. Tips for a successful interview ..............................................................................E-3 Table F-1. Daily tasks.............................................................................................................F-3 Table F-2. Weekly tasks .........................................................................................................F-4

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