25 Tips, Tools and Best Practices for Improving Internal ...
25 Tips, Tools and Best Practices for Improving Internal Customer Service
Lynn Hanacek, Director, Internal Customer Service (HanaceLM@ or 916-406-1481)
? Adventist Health 201290
Table of Contents
Introduction and Background 25 Tips, Tools and Best Practices Closing Thoughts
Appendix (references)
Adventist Health | 25 Tips, Tools and Best Practices for Improving Internal Customer Service
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Introduction and Background
Adventist Health | 25 Tips, Tools and Best Practices for Improving Internal Customer Service
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Introduction
Intended audience: Adventist Health Shared Services (SS) leaders, teams
Purpose: to share practical tips to help SS provide exceptional service to internal customers
Information sources* include secondary data from:
- articles and posts - books - academic research studies - published materials from customer service/customer experience experts and vendors - Adventist Health's internal voice of the customer study results
Some background information provided to ensure everyone is "on the same page" with regard to terminology and concepts
Adventist Health | 25 Tips, Tools and Best Practices for Improving Internal Customer Service
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Learning Objectives
After this presentation, you should be able to:
Define an internal customer Explain how to increase internal customer satisfaction Identify 2-3 new tools to improve internal customer service to implement immediately
Adventist Health | 25 Tips, Tools and Best Practices for Improving Internal Customer Service
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