Women's Advocate Shelter Case Manager Sample Resume



Marble May Sample

666 Faraway Way, 555.555.5555 * 425.268.3729

Anytown, WA 66666

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OBJECTIVE:

To utilize my education and professional experience in a position that allows me to work with families providing support, community resources and education.

PROFESSIONAL PROFILE

➢ 13 years progressive experience in Human Services within domestic violence, families in crisis, chemical dependency, and housing.

➢ Bachelors Degree in Human Services from Western Washington University with an emphasis in counseling.

➢ Registered Counselor through the State of Washington

➢ Extensive experience with volunteer coordination including recruiting, training, and organizing activities.

➢ Excellent public speaking skills, trained professionals in domestic violence including same sex, counseling skills, and suicide prevention.

EXPERIENCE

Catholic Community Services of County - Anytown, WA 03/2006 – 8/2007

Transitional Housing Manager –

ˉ Designed, developed and streamlined program.

ˉ Supervised and reviewed the performance of Housing Case Managers, Resident Managers, and Housing Community Support specialists.

ˉ Scheduled staff and maintained coverage for housing programs.

ˉ Ensured that housing policies, procedures associated with the housing programs were adhered to.

ˉ Implemented and administered housing programs that adhered to HUD, SHP and other housing related regulations and grant outcomes.

ˉ Maintained reporting requirements, resident manager protocols, residential housing rules and life skills for residents.

ˉ Implemented program goals and outcomes to support residents of housing services.

ˉ Attended community and other program related meetings as required by supervisor.

ˉ Prepared reports and correspondence for distribution to funding sources.

ˉ Maintained clinical caseload.

Case Manager Transitional Housing Seton House  -

ˉ Worked closely with residential and outpatient community providers to provide the highest possible quality of care for substance abusing women and their children. 

ˉ Conducted face-to-face interviews, reviewed financials and background checks. 

ˉ Provided support services, assisted with housing, and developed comprehensive service plans that were goal-oriented, including resources available to meet the identified needs. 

ˉ Monitored participation in outpatient substance abuse treatment; facilitated contact and appointments for community resources for pre and postnatal medical care, financial assistance, social services, vocational, educational, childcare needs, and permanent housing. 

ˉ Maintained a central log that documented progress toward completion of care plans for each assigned resident. 

ˉ Identified needs through systematic collection of data to determine current status and needs in fiscal, environmental, psychosocial, developmental, educational, behavioral, emotional and mobility areas.

ˉ Completed client and service statistical forms monthly and gave to Clinical Director. 

Volunteers of America 05/2005 - 03/2006

Emergency Shelter/Transitional Housing Case Manager –

ˉ Provided case management to families being shelter with motel vouchers. ten families in a one to two year transitional housing program, provide closed support group for both female and male survivors of domestic violence, budgeting skills, self-awareness, self-determination, self-esteem skills, with a focus on self-sufficiency. Assist in setting employment, education and long-term housing goals. Maintain timely, accurate statistical information, reports and case files. Assist in maintaining/updating operating procedures and case management forms. Provide community resources and information to families. 

ˉ

County Center For Battered Women - Anytown, WA 10/1994 – 01/2005

Interim Shelter Manager –

ˉ Supervised staff in three programs.

ˉ Provided mediation between staff and programs when necessary, facilitated staff meetings, created a team atmosphere that encouraged staff and supported the needs of clients.

ˉ Kept monthly and quarterly stats and reports in a timely manner.

ˉ Maintained and updated operating procedure manual and program forms. Trained

ˉ Incoming Shelter Manager.

Women’s Advocate –

ˉ Answered crisis line calls; assisted domestic violence victims with safety planning, provided community resource information and supported callers.

ˉ Provided information, resources and support to residents in Shelter.

ˉ Maintained timely, accurate statistical information.

ˉ Maintained and updated operating procedures manual and advocate program forms.

ˉ Facilitated Shelter support group.

Domestic Violence Support Group Facilitator –

ˉ Provided domestic violence education, safety planning, information, resources and support to domestic violence victims in the community.

Volunteer Coordinator –

ˉ Volunteer recruitment and training. 

ˉ Screened volunteer applicants.

ˉ Arranged training facilities and contacted speakers.

ˉ Developed training agenda and organized training materials.

ˉ Maintained volunteer services databases.

ˉ Prepared monthly In-Kind reports.

ˉ Produced and maintained monthly calendar for on-call and back-up shifts.

ˉ Produced newsletter and volunteer training manuals.

ˉ Supervised volunteers and student interns.

ˉ Evaluated volunteers and interns on a quarterly basis

EDUCATION / TRAINING

Samples here

Example provided by Social Service Network. Additional examples can be found here!

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