Women's Advocate Shelter Case Manager Sample Resume
Marble May Sample
666 Faraway Way, 555.555.5555 * 425.268.3729
Anytown, WA 66666
sample@
OBJECTIVE:
To utilize my education and professional experience in a position that allows me to work with families providing support, community resources and education.
PROFESSIONAL PROFILE
➢ 13 years progressive experience in Human Services within domestic violence, families in crisis, chemical dependency, and housing.
➢ Bachelors Degree in Human Services from Western Washington University with an emphasis in counseling.
➢ Registered Counselor through the State of Washington
➢ Extensive experience with volunteer coordination including recruiting, training, and organizing activities.
➢ Excellent public speaking skills, trained professionals in domestic violence including same sex, counseling skills, and suicide prevention.
EXPERIENCE
Catholic Community Services of County - Anytown, WA 03/2006 – 8/2007
Transitional Housing Manager –
ˉ Designed, developed and streamlined program.
ˉ Supervised and reviewed the performance of Housing Case Managers, Resident Managers, and Housing Community Support specialists.
ˉ Scheduled staff and maintained coverage for housing programs.
ˉ Ensured that housing policies, procedures associated with the housing programs were adhered to.
ˉ Implemented and administered housing programs that adhered to HUD, SHP and other housing related regulations and grant outcomes.
ˉ Maintained reporting requirements, resident manager protocols, residential housing rules and life skills for residents.
ˉ Implemented program goals and outcomes to support residents of housing services.
ˉ Attended community and other program related meetings as required by supervisor.
ˉ Prepared reports and correspondence for distribution to funding sources.
ˉ Maintained clinical caseload.
Case Manager Transitional Housing Seton House -
ˉ Worked closely with residential and outpatient community providers to provide the highest possible quality of care for substance abusing women and their children.
ˉ Conducted face-to-face interviews, reviewed financials and background checks.
ˉ Provided support services, assisted with housing, and developed comprehensive service plans that were goal-oriented, including resources available to meet the identified needs.
ˉ Monitored participation in outpatient substance abuse treatment; facilitated contact and appointments for community resources for pre and postnatal medical care, financial assistance, social services, vocational, educational, childcare needs, and permanent housing.
ˉ Maintained a central log that documented progress toward completion of care plans for each assigned resident.
ˉ Identified needs through systematic collection of data to determine current status and needs in fiscal, environmental, psychosocial, developmental, educational, behavioral, emotional and mobility areas.
ˉ Completed client and service statistical forms monthly and gave to Clinical Director.
Volunteers of America 05/2005 - 03/2006
Emergency Shelter/Transitional Housing Case Manager –
ˉ Provided case management to families being shelter with motel vouchers. ten families in a one to two year transitional housing program, provide closed support group for both female and male survivors of domestic violence, budgeting skills, self-awareness, self-determination, self-esteem skills, with a focus on self-sufficiency. Assist in setting employment, education and long-term housing goals. Maintain timely, accurate statistical information, reports and case files. Assist in maintaining/updating operating procedures and case management forms. Provide community resources and information to families.
ˉ
County Center For Battered Women - Anytown, WA 10/1994 – 01/2005
Interim Shelter Manager –
ˉ Supervised staff in three programs.
ˉ Provided mediation between staff and programs when necessary, facilitated staff meetings, created a team atmosphere that encouraged staff and supported the needs of clients.
ˉ Kept monthly and quarterly stats and reports in a timely manner.
ˉ Maintained and updated operating procedure manual and program forms. Trained
ˉ Incoming Shelter Manager.
Women’s Advocate –
ˉ Answered crisis line calls; assisted domestic violence victims with safety planning, provided community resource information and supported callers.
ˉ Provided information, resources and support to residents in Shelter.
ˉ Maintained timely, accurate statistical information.
ˉ Maintained and updated operating procedures manual and advocate program forms.
ˉ Facilitated Shelter support group.
Domestic Violence Support Group Facilitator –
ˉ Provided domestic violence education, safety planning, information, resources and support to domestic violence victims in the community.
Volunteer Coordinator –
ˉ Volunteer recruitment and training.
ˉ Screened volunteer applicants.
ˉ Arranged training facilities and contacted speakers.
ˉ Developed training agenda and organized training materials.
ˉ Maintained volunteer services databases.
ˉ Prepared monthly In-Kind reports.
ˉ Produced and maintained monthly calendar for on-call and back-up shifts.
ˉ Produced newsletter and volunteer training manuals.
ˉ Supervised volunteers and student interns.
ˉ Evaluated volunteers and interns on a quarterly basis
EDUCATION / TRAINING
Samples here
Example provided by Social Service Network. Additional examples can be found here!
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