UNIT - I CONSUMER BEHAVIOUR AND MARKETING ACTION …

CONSUMER BEHAVIOUR AND MARKETING ACTION LEARNING OBJECTIVES After studying this chapter, you will be able to understand: The terms ‗consumer‘ , ‗customer‘, ‗industrial buyer‘ and ‗motives‘ Need of consumer behavioural study, differences between oganisational buying behaviour and consumer buying behaviour The nature and model of consumer involvement Consumer and industrial decision … ................
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