Workforce Information Technology Procurement Project

Workforce Information Technology Procurement Project

A Florida Workforce Automation SaaS (Software as a Service)

RFI # 13-RFI-001-LJ

May 15, 2013

Submitted To: Florida Department of Economic Opportunity Office of Procurement and Contract Administration Attn: Sonja Strickland/Laura Jennings Caldwell Building 107 East Madison Street, Suite B-047 Tallahassee FL 32399

Submitted By:

Accenture LLP Greg Martin 2002 Old St. Augustine Road, Suite E-45 Tallahassee, FL 32301

RFP/RFI/TO/ SOW number:

Workforce Information Technology Procurement Project A Florida Workforce Automation SaaS (Software as a Service) RFI # 13-RFI-001-LJ

Disclaimer

Copyright ?2013 Accenture. All rights reserved. Accenture, the Accenture logo, and High Performance Delivered are trademarks of Accenture and/or its affiliates in the United States and other countries. This document may make reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks. This RFI Response is not intended to be an offer, acceptance, contract, or otherwise legally binding, absent a final agreement.

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May 15, 2013

Ms. Laura Jennings

Ms. Sonja Strickland Office of Procurement and Contract Administration Florida Department of Economic Opportunity 107 East Madison Street, Suite B-047 Tallahassee, Florida 32399

Accenture is pleased to submit this response to the Florida Department of Economic Opportunity (DEO) Request for Information (RFI) regarding the State's workforce information technology vision. We appreciate the role a state-of-the-art labor exchange plays as a critical component of Florida's economic competitiveness. We think there is significant opportunity for Florida to set the standard for aligning employers, workers, education and workforce development to win the global competition for jobs. As this is a response to an RFI, this submission is not intended to be an offer or otherwise legally binding, absent a final agreement. Indeed, we look forward to the opportunity for further discussion on how to serve the Department.

As a leading global management consulting and technology services company, Accenture has built employment solutions around the world. From Accenture's perspective, a world class employment system will be "business-aligned", focusing on two critical components of the economy: job seekers and the point of demand--employers. Based on our experience, there are five key components that are necessary for a high performing, world-class employment system:

Rigorous focus on employers' needs and skill requirements

Reliable data on skills and capabilities in the state workforce development system

Outcome-based incentives Independent certification of credentials Alignment and integration of stakeholders

Accenture has developed and implemented assets and capabilities with clients around the world addressing each, and a combination of, these five key components. Our response references the Integrated Virtual Labor Market that we developed for the German Federal Labor Agency, leading edge work that we have done for Skills for Chicagoland's Future, and strategy consulting projects delivered for U.S. state agencies related to economic development and efficient labor market issues. Beyond client engagements, streamlined workforce development is an important part of Accenture's corporate culture. Our global corporate citizenship initiative, Skills to Succeed, focuses on advancing employment and entrepreneurship opportunities in both mature and emerging markets.

With approximately 1,000 employees in our Tallahassee, Tampa/St. Petersburg and Miami offices, we are invested in Florida's economy and community. We look forward to discussing how we can support this important initiative

Sincerely,

Greg Martin, Managing Director Accenture, LLP

Workforce Information Technology Procurement Project A Florida Workforce Automation SaaS (Software as a Service) RFI # 13-RFI-001-LJ

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Workforce Information Technology Procurement Project A Florida Workforce Automation SaaS (Software as a Service) RFI # 13-RFI-001-LJ

Table of Contents

1.0 Components of a High Performing Employment System for Florida ..................... 1 1.1 High performing employment systems are critical to economic development .... 1 1.2 A high-performing employment system for Florida ............................................. 2 1.3 Benefits of a high performance employment system.......................................... 6

2.0 Accenture's Labor Exchange Solution ................................................................... 7 2.1 IVLM overview.................................................................................................... 7 2.2 IVLM addresses all of Florida DEO's specifications listed in the RFI ................. 9

3.0 Accenture's Overview .......................................................................................... 24 3.1 Company background, business profile and strategy....................................... 24 3.2 Accenture in Florida ......................................................................................... 25 3.3 Accenture in the Public Service market............................................................ 26 3.4 Accenture software .......................................................................................... 27

4.0 References .......................................................................................................... 30 4.1 Overview .......................................................................................................... 30 4.2 World class labor exchange technology projects ............................................. 30 4.3 Employment-related consulting projects, US States and nonprofits................. 32 4.4 Internal matching /staffing with Accenture's consultants .................................. 35 4.5 Global Accenture initiative - Skills to Succeed ................................................. 35

5.0 Implementation Best Practices ............................................................................ 38 5.1 Best practices associated with implementing labor exchange systems ........... 38 5.2 Ideal criteria for workforce automation SaaS vendor for DEO.......................... 38

List of Figures

Figure 1 - Components of a high performing employment system .................................. 2 Figure 2 - IVLM Web Based Solution .............................................................................. 8 Figure 3 - Bi-directional Matching.................................................................................. 12 Figure 4 - Eligibility Determination................................................................................. 14 Figure 5 - Internal Job Portal ......................................................................................... 16 Figure 6 - High-Level Technical Architecture ................................................................ 20 Figure 7 - Concept of an Integrated Education Platform ............................................... 21 Figure 8 - Accenture Overview ...................................................................................... 24 Figure 9 - Accenture Operating Model .......................................................................... 25 Figure 10 - Accenture Software Overview ..................................................................... 27

Copyright? Accenture 2013. All Rights Reserved. Disclosure of the data contained herein is subject to restrictions on the Cover Page of this Response. Accenture Proprietary

and Confidential Information

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