2012 Consultant Guidebook - Amazon S3

May 2022 Thirty-One Gifts LLC

U.S. Consultant Guidebook

If you have any questions, please ask your Sponsor or contact our Career and Guideline Support (CAGS) Department at

CAGS@ or (614) 414-4531.

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TABLE OF CONTENTS

What is Thirty-One?....................................................................................................................6 What does it mean to be a Thirty-One Consultant? ...............................................................6 Independent Contractor Status ................................................................................................6 Living Thirty-One's Values........................................................................................................7 DSA Code of Ethics ...................................................................................................................7 Are there any requirements to be a Thirty-One Consultant? ................................................7 Eligibility......................................................................................................................................7 Businesses as Consultants ......................................................................................................8 Identification Numbers ..............................................................................................................8 Doing Business in Other Countries .........................................................................................8 Consent and Release.................................................................................................................8 Are there different status levels for Consultants? .................................................................9 Consultant Status Levels ..........................................................................................................9 What are the policies for selling Thirty-One products?.........................................................9 Truthfulness and Integrity.......................................................................................................10 Legal Compliance ....................................................................................................................10 Sales Receipts and Customer Cancellation Rights .............................................................10 Licenses ....................................................................................................................................11 No Exclusive Territory.............................................................................................................11 Selling for Other Direct Selling Companies (Senior Executive Director and Above) ....................................................................................................................................................11 Selling Other Brands or Products..........................................................................................12 Resale and Discounting of Thirty-One Products .................................................................12 Buying Extra Products and Improper Enrollment of Consultants .....................................13 Ordering ....................................................................................................................................14 Order Deadlines and Site Downtime......................................................................................14 Customer Service.....................................................................................................................14 Customer Payments and Protecting Customer Information ..............................................15 Shipping and Handling............................................................................................................16

May 2022 Thirty-One Gifts LLC

U.S. Consultant Guidebook

If you have any questions, please ask your Sponsor or contact our Career and Guideline Support (CAGS) Department at

CAGS@ or (614) 414-4531.

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Shipping to APO/FPO Addresses ..........................................................................................16 Address Changes for Orders..................................................................................................16 Sales Tax...................................................................................................................................16 Excise or Similar Taxes...........................................................................................................17 Return Policy ............................................................................................................................17 Governmental Approval or Endorsement .............................................................................17 Where can I sell products and recruit new Consultants? ...................................................17 Retail Locations........................................................................................................................17 Mail Order Houses and Distribution Centers........................................................................18 Trade Shows and Expositions................................................................................................18 Insurance...................................................................................................................................18 Telemarketing ...........................................................................................................................18 Clearance, Outlet Sales and Other Opportunities................................................................19 Consultants on Military Bases ...............................................................................................19 How does sponsoring new Consultants work? ....................................................................20 Income Claims ..........................................................................................................................20 Recruiting From Other Direct Selling Companies................................................................21 Soliciting Thirty-One Customers and Consultants to Enroll or Participate in Another Multilevel Marketing, Network Marketing or Direct Selling Opportunity...........................22 Changing Sponsors .................................................................................................................22 How will I receive Compensation from Thirty-One?.............................................................22 General ......................................................................................................................................22 Commission Payment Schedule ............................................................................................23 Form of Payment......................................................................................................................23 Special Notes for Checks........................................................................................................23 Bank Fees .................................................................................................................................23 Errors or Questions .................................................................................................................24 Offsets .......................................................................................................................................24 Do I have to pay taxes on the income I receive from Thirty-One? .....................................24 Insider Credits and Free items are Taxable Income ............................................................24

May 2022 Thirty-One Gifts LLC

U.S. Consultant Guidebook

If you have any questions, please ask your Sponsor or contact our Career and Guideline Support (CAGS) Department at

CAGS@ or (614) 414-4531.

Page 3

What are the high-level guidelines for marketing? ..............................................................25 Identify Yourself as an Independent Thirty-One Consultant ..............................................25 Protecting the Thirty-One Name, Logo, Trademark, Designs, Images & Symbols..........25 Marketing Materials..................................................................................................................26 Talking to the Media.................................................................................................................26 Home Office Leads...................................................................................................................27 How can I market and support my Thirty-One business? ...................................................27 Domain Names, Email Addresses and Online Aliases/User Names..................................27 Advertisements/Paid Media ....................................................................................................28 Print Advertising ......................................................................................................................28 Sponsored Links/Pay-Per-Click Ads .....................................................................................29 Search Engines/Metatags/Keywords/Bidding ......................................................................30 Banner Advertising ..................................................................................................................30 Replicated Website ..................................................................................................................30 External Website ......................................................................................................................31 Online Sales..............................................................................................................................31 Unsolicited Email Spamming / Mass Emailing and Texting ...............................................32 Unsolicited Faxes, Spam Linking and Links ........................................................................33 What is social media? ..............................................................................................................33 Our Goal for Social Media .......................................................................................................34 Blogs..........................................................................................................................................36 How does Thirty-One support charities and fundraisers? ..................................................36 Thirty-One Gives ? Corporate Logo.......................................................................................36 Thirty-One Gives ? Independent Consultant Logo ..............................................................37 Fundraisers and Charity Affiliations......................................................................................37 Sales to Tax Exempt Organizations.......................................................................................37 Does Thirty-One Provide Accommodations for Disabilities? .............................................37 Military Leave............................................................................................................................38 What happens if I become Inactive? ......................................................................................38 Inactive for 0-6 Months............................................................................................................38

May 2022 Thirty-One Gifts LLC

U.S. Consultant Guidebook

If you have any questions, please ask your Sponsor or contact our Career and Guideline Support (CAGS) Department at

CAGS@ or (614) 414-4531.

Page 4

Inactive for 6-12 Months..........................................................................................................38 Inactive for 12+ Months ...........................................................................................................39 How can I stop being a Thirty-One Consultant?...................................................................39 Resignation ...............................................................................................................................39 Termination by Thirty-One ......................................................................................................39 Effect of Resignation or Termination ....................................................................................40 Returning Your Enrollment Kit and Business Supplies......................................................40 Account Suspension ...............................................................................................................41 Death..........................................................................................................................................41 Is there anything else I should know about being a Consultant? ......................................41 Consultant Product Ideas, Marketing Materials and Training Tools .................................42 Amendments.............................................................................................................................42 Violating Thirty-One's Policies and Procedures or Engaging in Illegal, Fraudulent, Deceptive or Unethical Behavior............................................................................................43 Complaints ................................................................................................................................43 Confidential Information .........................................................................................................43 Reports ......................................................................................................................................44 Indemnification ......................................................................................................................... 45 Mediation and Arbitration .......................................................................................................45 Governing Law, Jurisdiction and Venue ...............................................................................47 Limitation of Damages.............................................................................................................47 Thank You .................................................................................................................................47 Glossary.....................................................................................................................................47

Resources

Career and Guideline Support (CAGS) Department Representatives who assist you with questions regarding our Consultant Guidebook and/or Career Path questions.

CAGS@ or (614) 414-4531; Fax: (614) 337-1459 Consultant Support

Team designated to help you with questions about operating your Thirty-One business. ordersupport@; (614) 414-GIFT

Thirty-One Today (TOT) Our website for Consultants and a valuable source of information.



May 2022 Thirty-One Gifts LLC

U.S. Consultant Guidebook

If you have any questions, please ask your Sponsor or contact our Career and Guideline Support (CAGS) Department at

CAGS@ or (614) 414-4531.

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