JOB DESCRIPTION FOR JOB TITLE:



|Program Manager- UW Health Improvement Network Program |

|Job Code: 02580 |FLSA Status: |

|Mgt. Approval: Date: |HR Approval: Date: January 2015 |

|JOB SUMMARY |

|Under the direction of the Quality, Safety and Innovation Manager, this position will have overall responsibility for the continual enhancement and maintenance and of |

|the UW Health Improvement Network Program, the Maintenance of Certification Program and the Dyad Development Program. The UW Health Improvement Network provides a set |

|of guiding principles, an education program tailored to the varied needs of all members of the UW Health community, and the organizational framework to apply |

|improvement concepts that lead to improved outcomes. The UW Health Improvement Network Program includes the following components: comprehensive guide to performance |

|improvement, common language and definitions for improvement terms, standard approach to UW Health improvement projects, tools and other resources, education and |

|training, and project support. The Program Manager will also work with senior leaders across UW Health to understand strategic direction and priorities to develop |

|customized curriculum and collaborative learning sessions that support organization needs This position will also provide administrative leadership, supervision, and |

|management for the ongoing operations of the maintenance of certification program and the dyad development program. The position will work closely with the SMPH OCPD |

|staff as well as operational leaders across UW Health. |

|MAJOR RESPONSIBILITIES |

|Develop and enhance UWHIN competencies, curriculum, content delivery methods and assessment. |

|Work in collaboration with UW Health senior administrative and clinic leaders to develop interdisciplinary team curriculum that aligns with organization priorities. |

|Maintain and grow the UWHIN education program; develop the scaling plan to align with organization priorities; continuously improve the education program. |

|Evaluate UWHIN Program effectiveness; including defining the objectives, developing measures of success, developing evaluation tools and methods and analyzing |

|evaluation results. |

|Advocate for resources and structures that support successful teams. |

|Continually research current best practices in improvement program models, both within healthcare and non-healthcare settings. This includes participation in external |

|professional organizations. |

|Seek opportunities for academic contribution to the field of healthcare improvement coaching. This could include leadership roles in grant-funded opportunities and |

|lead authorship on peer reviewed publications and presentations. |

|Provide mentoring, development and demonstration of performance standards for improvement coaches and program support staff. |

|Working with program customers, evaluate team complexities and assign coaches to teams based on individual coaching skills and capacity and team needs. |

|Monitor team performance and work collaboratively with organization partners to support teams to be successful. |

|Promote alignment of organization priorities and health care strategic direction with individual team performance. |

|Develop and implement a program communication plan, which includes regular written, small group and large group presentations to a range of audiences, from UW Health |

|senior leaders to front line staff. This may also include external stakeholders. |

|Work collaboratively with UW Health Improvement Network leaders in developing educational content. |

|Oversee collaborative learning sessions, including curriculum content, agenda planning and all session materials and logistics. |

|Participate as a member of the Quality & Safety Improvement Department, contributing to department processes and activities. |

|Adhere and uphold the UWMF Mission, Vision, and Values, and UW Health Service and Performance Standards. |

|Other duties and projects, as assigned |

| |

|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |

|JOB REQUIREMENTS |

|Education |Minimum |Bachelor’s degree in Business Administration, Organizational Development, Training & Development, Economics, |

| | |Health Care Administration, Public Health, Industrial Engineering or related field |

| |Preferred |Master’s degree preferred |

| | |(experience will be considered in lieu of educational requirement) |

|Work Experience |Minimum |2-3 years of experience in planning, developing, presenting and evaluating program curriculum, content and |

| | |design is required |

| | |3-5 years progressive experience facilitating interdisciplinary improvement teams |

| |Preferred |3-5 years clinical experience and/or experience within an integrated healthcare system; academic medical |

| | |center; or large group practice/hospital system preferred |

|Licenses & Certifications |Minimum | |

| |Preferred | |

|Required Skills, Knowledge, and Abilities |Proven ability in managing multiple programs and projects |

| |Excellent interpersonal skills in interactions with all organizational stakeholders |

| |Experience developing education programming including curriculum development, content delivery and program |

| |assessment |

| |Proficiency in MS Office Suite is required |

| |Must demonstrate effective communication and collaborative approach to problem solving |

| |Ability to work with UW Health leaders across disciplines, clinical departments and in inpatient and |

| |outpatient settings |

| |Experience applying quality improvement methods and tools |

| |Experience developing and implementing program evaluations with the ability to use data to make continuous |

| |program improvements and drive decision-making |

| |A valid driver’s license and a reliable, personal vehicle are required |

| |Shares department values of: Integrity, Excellence, Innovation, Respect, Accountability, Shared Learning and |

| |Collaboration |

|AGE SPECIFIC COMPETENCY (Clinical jobs only) |

|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |

|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |

| |Infants (Birth – 11 months) |X |Adolescent (13 – 19 years) |

| |Toddlers (1 – 3 years) |X |Young Adult (20 – 40 years) |

| |Preschool (4 – 5 years) |X |Middle Adult (41 – 65 years) |

| |School Age (6 – 12 years) |X |Older Adult (Over 65 years) |

|JOB FUNCTION |

|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |

| |

|PHYSICAL REQUIREMENTS |

|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |

|disabilities to perform the essential functions of this position. |

|Physical Demand Level |Occasional |Frequent |Constant |

| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |

|X |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |

| |lifting and/or carrying such articles as dockets, ledgers and small | | | |

| |tools. Although a sedentary job is defined as one, which involves | | | |

| |sitting, a certain amount of walking and standing is often necessary | | | |

| |in carrying out job duties. Jobs are sedentary if walking and | | | |

| |standing are required only occasionally and other sedentary criteria | | | |

| |are met. | | | |

| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |

| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |

| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |

| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |

| | | |controls | |

| |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |

| |lifting/and or carrying objects weighing up to 25 pounds. | | | |

| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |

| |and/or carrying objects weighing up to 50 pounds. | | | |

| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |

| |and/or carrying objects weighing over 50 pounds. | | | |

|List any other physical requirements or bona fide occupational qualifications:|Physical Activity: Primary working position-sitting, with occasional standing, walking, |

| |stooping, crouching, and kneeling; frequent reaching, carrying, lifting, pushing, |

| |pulling, fingering, grasping, typing, talking-speaking clearly, hearing-conversation, and|

| |seeing-near |

| | |

| |Work/Environmental: Moderate noise level consistent with an office environment |

| | |

| |Personal/Physiological: Interaction with people, working around people, facilitation |

| |skills, planning of activities, making judgments in emergency situations, frequent |

| |changes in duties and volume of work, intra-organizational |

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