JOB DESCRIPTION FOR JOB TITLE:
|Program Manager- UW Health Improvement Network Program |
|Job Code: 02580 |FLSA Status: |
|Mgt. Approval: Date: |HR Approval: Date: January 2015 |
|JOB SUMMARY |
|Under the direction of the Quality, Safety and Innovation Manager, this position will have overall responsibility for the continual enhancement and maintenance and of |
|the UW Health Improvement Network Program, the Maintenance of Certification Program and the Dyad Development Program. The UW Health Improvement Network provides a set |
|of guiding principles, an education program tailored to the varied needs of all members of the UW Health community, and the organizational framework to apply |
|improvement concepts that lead to improved outcomes. The UW Health Improvement Network Program includes the following components: comprehensive guide to performance |
|improvement, common language and definitions for improvement terms, standard approach to UW Health improvement projects, tools and other resources, education and |
|training, and project support. The Program Manager will also work with senior leaders across UW Health to understand strategic direction and priorities to develop |
|customized curriculum and collaborative learning sessions that support organization needs This position will also provide administrative leadership, supervision, and |
|management for the ongoing operations of the maintenance of certification program and the dyad development program. The position will work closely with the SMPH OCPD |
|staff as well as operational leaders across UW Health. |
|MAJOR RESPONSIBILITIES |
|Develop and enhance UWHIN competencies, curriculum, content delivery methods and assessment. |
|Work in collaboration with UW Health senior administrative and clinic leaders to develop interdisciplinary team curriculum that aligns with organization priorities. |
|Maintain and grow the UWHIN education program; develop the scaling plan to align with organization priorities; continuously improve the education program. |
|Evaluate UWHIN Program effectiveness; including defining the objectives, developing measures of success, developing evaluation tools and methods and analyzing |
|evaluation results. |
|Advocate for resources and structures that support successful teams. |
|Continually research current best practices in improvement program models, both within healthcare and non-healthcare settings. This includes participation in external |
|professional organizations. |
|Seek opportunities for academic contribution to the field of healthcare improvement coaching. This could include leadership roles in grant-funded opportunities and |
|lead authorship on peer reviewed publications and presentations. |
|Provide mentoring, development and demonstration of performance standards for improvement coaches and program support staff. |
|Working with program customers, evaluate team complexities and assign coaches to teams based on individual coaching skills and capacity and team needs. |
|Monitor team performance and work collaboratively with organization partners to support teams to be successful. |
|Promote alignment of organization priorities and health care strategic direction with individual team performance. |
|Develop and implement a program communication plan, which includes regular written, small group and large group presentations to a range of audiences, from UW Health |
|senior leaders to front line staff. This may also include external stakeholders. |
|Work collaboratively with UW Health Improvement Network leaders in developing educational content. |
|Oversee collaborative learning sessions, including curriculum content, agenda planning and all session materials and logistics. |
|Participate as a member of the Quality & Safety Improvement Department, contributing to department processes and activities. |
|Adhere and uphold the UWMF Mission, Vision, and Values, and UW Health Service and Performance Standards. |
|Other duties and projects, as assigned |
| |
|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |
|JOB REQUIREMENTS |
|Education |Minimum |Bachelor’s degree in Business Administration, Organizational Development, Training & Development, Economics, |
| | |Health Care Administration, Public Health, Industrial Engineering or related field |
| |Preferred |Master’s degree preferred |
| | |(experience will be considered in lieu of educational requirement) |
|Work Experience |Minimum |2-3 years of experience in planning, developing, presenting and evaluating program curriculum, content and |
| | |design is required |
| | |3-5 years progressive experience facilitating interdisciplinary improvement teams |
| |Preferred |3-5 years clinical experience and/or experience within an integrated healthcare system; academic medical |
| | |center; or large group practice/hospital system preferred |
|Licenses & Certifications |Minimum | |
| |Preferred | |
|Required Skills, Knowledge, and Abilities |Proven ability in managing multiple programs and projects |
| |Excellent interpersonal skills in interactions with all organizational stakeholders |
| |Experience developing education programming including curriculum development, content delivery and program |
| |assessment |
| |Proficiency in MS Office Suite is required |
| |Must demonstrate effective communication and collaborative approach to problem solving |
| |Ability to work with UW Health leaders across disciplines, clinical departments and in inpatient and |
| |outpatient settings |
| |Experience applying quality improvement methods and tools |
| |Experience developing and implementing program evaluations with the ability to use data to make continuous |
| |program improvements and drive decision-making |
| |A valid driver’s license and a reliable, personal vehicle are required |
| |Shares department values of: Integrity, Excellence, Innovation, Respect, Accountability, Shared Learning and |
| |Collaboration |
|AGE SPECIFIC COMPETENCY (Clinical jobs only) |
|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |
|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |
| |Infants (Birth – 11 months) |X |Adolescent (13 – 19 years) |
| |Toddlers (1 – 3 years) |X |Young Adult (20 – 40 years) |
| |Preschool (4 – 5 years) |X |Middle Adult (41 – 65 years) |
| |School Age (6 – 12 years) |X |Older Adult (Over 65 years) |
|JOB FUNCTION |
|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |
| |
|PHYSICAL REQUIREMENTS |
|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |
|disabilities to perform the essential functions of this position. |
|Physical Demand Level |Occasional |Frequent |Constant |
| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |
|X |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |
| |lifting and/or carrying such articles as dockets, ledgers and small | | | |
| |tools. Although a sedentary job is defined as one, which involves | | | |
| |sitting, a certain amount of walking and standing is often necessary | | | |
| |in carrying out job duties. Jobs are sedentary if walking and | | | |
| |standing are required only occasionally and other sedentary criteria | | | |
| |are met. | | | |
| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |
| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |
| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |
| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |
| | | |controls | |
| |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |
| |lifting/and or carrying objects weighing up to 25 pounds. | | | |
| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |
| |and/or carrying objects weighing up to 50 pounds. | | | |
| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |
| |and/or carrying objects weighing over 50 pounds. | | | |
|List any other physical requirements or bona fide occupational qualifications:|Physical Activity: Primary working position-sitting, with occasional standing, walking, |
| |stooping, crouching, and kneeling; frequent reaching, carrying, lifting, pushing, |
| |pulling, fingering, grasping, typing, talking-speaking clearly, hearing-conversation, and|
| |seeing-near |
| | |
| |Work/Environmental: Moderate noise level consistent with an office environment |
| | |
| |Personal/Physiological: Interaction with people, working around people, facilitation |
| |skills, planning of activities, making judgments in emergency situations, frequent |
| |changes in duties and volume of work, intra-organizational |
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