Chapter 1: Why Organizational Behavior Matters



Chapter 1: Why Organizational Behavior MattersTest BankMultiple Choice1. __________ is a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organizations.*a. Organizational behaviorb. Values in organizationsc. Managementd. Strategic human approachLearning Objective: 1.1Cognitive Domain: KnowledgeAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC2. Why is the understanding of organizational behavior important?a. There has been a shift of focus from employee connections within the company and with customers to numbers.b. Organizational behavior gives one an understanding of economics, organizational development, and marketing.*c. Because you can explain it, predict it, and therefore influence it to achieve your goals.d. Because it is important to have an understanding of individual employees and how they relate on the organizational chart.Learning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: MC3. Of the three reasons in understanding human behavior, which one is of the greatest interest to a practicing manager?a. Predict*b. Influencec. Explaind. GuidanceLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Groups and individual behaviorsDifficulty Level: MediumQuestion Type: MC4. Which of these concepts is not one of the four main functions of a manager?a. Controllingb. Leadingc. Planning*d. CoordinatingLearning Objective: 1.1Cognitive Domain: KnowledgeAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Groups and individual behaviorsDifficulty Level: EasyQuestion Type: MC5. Jade is in charge of a group of employees who distribute packages around the world. Her main focus is making sure that the packages are received at the proper location and on time. Jade’s focus is on which management function?a. Planningb. Organizingc. Leading*d. ControllingLearning Objective: 1.1Cognitive Domain: ApplicationAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC6. Besides technical and conceptual skills, a manager should possess _________.a. Hominid skillsb. Leading skills*c. Human skillsd. Planning skillsLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC7. Technical skills can be learned on the job. ____________ are learned throughout your life.*a. Human skillsb. Leading skillsc. Management skillsd. Emotional skillsLearning Objective: 1.1Cognitive Domain: AnalysisAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Reflective thinkingDifficulty Level: HardQuestion Type: MC8. _______________ is an awareness of how your actions and emotions affect those around you.a. Human intelligenceb. Psychological intelligence*c. Emotional intelligenced. Management intelligenceLearning Objective: 1.1Cognitive Domain: KnowledgeAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Reflective thinkingDifficulty Level: EasyQuestion Type: MC9. The success of an organization lies with it’s ___________.*a. Peopleb. Productsc. Customer serviced. ManufacturerLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Systems and processes in work environmentsDifficulty Level: MediumQuestion Type: MC10. As Kim moves up the chain of command in an organization, which skill would she use more of?a. Conceptualb. Technicalc. Leading*d. HumanLearning Objective: 1.1Cognitive Domain: ApplicationAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC11. When looking at an organization as a whole, one needs to visualize how it fits into its overall environment and understand how each part relates to the others. What management skill is this?a. Human*b. Conceptualc. Technicald. LeadingLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC12. An example of an intangible resource is_________.*a. Jantix Corporation has a reputation of having high quality customer service.b. Jantix has a large and easily accessible inventory of products.c. Jantix owns the largest production facility in Montana.d. Jantix employs the second largest number of employees in Montana.Learning Objective: 1.2Cognitive Domain: ApplicationAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Analytical thinkingDifficulty Level: MediumQuestion Type: MC13. What are the two different kinds of resources that organizations have?*a. Intangible and tangibleb. Natural and unnaturalc. Reliable and unreliabled. Financial and technicalLearning Objective: 1.2Cognitive Domain: KnowledgeAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: EasyQuestion Type: MC14. Human capital falls into the category of a. Competitive resourcesb. Tangible resources*c. Intangible resourcesd. Natural resourcesLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: MediumQuestion Type: MC15. What are the three aspects of human capital that enhance competitive advantage?a. Values, rareness, and importanceb. Rareness, imitability, and importancec. Morals, vision, and imitability*d. Values, rareness, and imitabilityLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: MediumQuestion Type: MC16. ___________ accumulates when employees work toward the strategic goals of an organization to achieve competitive advantage.a. Company morale*b. Human capital valuec. Return on investmentd. Earnings per shareLearning Objective: 1.2Cognitive Domain: KnowledgeAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: EasyQuestion Type: MC17. Out of the concepts listed below, which one does not relate to human capital?a. Rarenessb. Values*c. Importanced. ImitabilityLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: EasyQuestion Type: MC18. ___________ is the level of exceptional skills and talents employees possess in an industry.a. Human capital importance*b. Human capital rarenessc. Human capital imitabilityd. Human capital valueLearning Objective: 1.2Cognitive Domain: KnowledgeAnswer Location: ImitabilityAACSB Standard: Systems and processes in organizationsDifficulty Level: EasyQuestion Type: MC19. An example of human capital rareness would be,*a. Jake, who is an excellent computer programmer with an eye for detail.b. Justine, who shares in the same values, attitudes, and type of culture as the organization.c. Jennifer, who feels she is in the right organization and does not want to move to another organization.d. Jose, who has a genuine willingness to contribute to the performance of his organization.Learning Objective: 1.2Cognitive Domain: AnalysisAnswer Location: RarenessAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC20. _____________ is the degree to which the skills and talents of employees can be emulated by other organizations.a. Human capital importanceb. Human capital rareness c. Human capital value*d. Human capital imitabilityLearning Objective: 1.2Cognitive Domain: KnowledgeAnswer Location: ImitibilityAACSB Standard: Systems and processes in organizationsDifficulty Level: EasyQuestion Type: MC21. Marigold enjoys where she works and feels she has the same values and attitudes as her company. This is an example of what type of human capital?a. Rareness*b. Imitabilityc. Importanced. ValueLearning Objective: 1.2Cognitive Domain: ApplicationAnswer Location: ImitabilityAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC22. Miguel feels that is important to nurture his high-performing employees. What aspect of human capital relates to Miguel?a. Rarenessb. Imitabilityc. Importance*d. ValueLearning Objective: 1.2Cognitive Domain: ApplicationAnswer Location: ValueAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC23. What statement reflects the change from early management theory to current theory?*a. There has been a shift from how workers could perform more efficiently to the human element through behavior sciences.b. There has been a shift from why workers perform to how much they can produce.c. The shift occurred within the past few years in the millennium.d. The shift occurred because there was to much focus on the behavioral sciences and needed to place the focus back on production.Learning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: Identify the major behavioral science disciplines that contribute to OBAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: MC24. Which of these sciences is not linked to organizational behavior?a. Social psychology*b. Psychobiologyc. Political scienced. AnthropologyLearning Objective: 1.3Cognitive Domain: KnowledgeAnswer Location: Identify the major behavioral science disciplines that contribute to OBAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC25. Which of the five behavioral sciences, related to organizational behavior, have a primary focus on the mental health and well-being of employees in relationship to their work performance?*a. Psychologyb. Sociologyc. Social psychologyd. Political scienceLearning Objective: 1.3Cognitive Domain: KnowledgeAnswer Location: PsychologyAACSB Standard: Group and individual behaviorDifficulty Level: EasyQuestion Type: MC26. Leigh is interested in reducing the level of prejudice and discrimination in her company. Which of the five behavioral sciences would help her change attitudes and improve the way her teams work together?a. Psychobiologyb. Sociology*c. Social psychologyd. AnthropologyLearning Objective: 1.3Cognitive Domain: ApplicationAnswer Location: Social psychologyAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC27. Of the five behavioral science disciplines, which one studies how conflict is managed and how power is distributed?a. Psychobiologyb. Sociologyc. Social psychology*d. Political scienceLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: Political scienceAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC28. Which of the five behavioral sciences, related to organizational behavior, studies people and their activities in relation to societal, environmental, and cultural influences?a. Political scienceb. Sociology*c. Social psychologyd. AnthropologyLearning Objective: 1.3Cognitive Domain: KnowledgeAnswer Location: AnthropologyAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC29. Brant is managing three competing advertising teams within his organization. While there will only be one team picked for the final job, he wants the teams to have an even distribution of power without self-interest, which can reduce team conflict. Which of the five behavioral sciences, related to organizational behavior, could help Brant with this power struggle?a. Psychologyb. Sociologyc. Social psychology*d. Political scienceLearning Objective: 1.3Cognitive Domain: ApplicationAnswer Location: Political scienceAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC30. Of the five behavioral science disciplines, which one has helped organizational behavior with designing performance appraisals and recruitment techniques?*a. Psychologyb. Sociologyc. Social psychologyd. Political scienceLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: PsychologyAACSB Standard: Group and individual behaviorDifficulty Level: MediumQuestion Type: MC31. Of the five behavioral science disciplines, which one has increased understanding of other cultures and different types of values held by people from other countries?a. Political scienceb. Sociologyc. Social psychology*d. AnthropologyLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: AnthropologyAACSB Standard: Group and individual behaviorDifficulty Level: MediumQuestion Type: MC32. Which of the sciences listed below looks at the way groups behave and the way they communicate and exchange information?a. Political science*b. Sociologyc. Social psychologyd. AnthropologyLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: SociologyAACSB Standard: Group and individual behaviorDifficulty Level: EasyQuestion Type: MC33. ____________ is the use of your intelligence, knowledge, and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.a. Deductive logicb. Emotional intelligence*c. Critical thinkingd. Hypotheses thinkingLearning Objective: 1.4Cognitive Domain: KnowledgeAnswer Location: Demonstrate the value of critical thinking in the context of organizational behaviorAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC34. As stated in the textbook, what skill is ranked most important among senior human relations professionals?a. Oral communicationb. Emotional intelligencec. Leadership*d. Critical thinkingLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Demonstrate the value of critical thinking in the context of organizational behaviorAACSB Standard: Interpersonal relations and teamworkDifficulty Level: ComprehensionQuestion Type: MC35. Which of these is not part of the five steps to the critical thinking methodology?a. Observeb. Interpretc. Analyze*d. EstimateLearning Objective: 1.4Cognitive Domain: KnowledgeAnswer Location: Demonstrate the value of critical thinking in the context of organizational behaviorAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC36. Critical thinking and evidence-based management is closely related to the theory of *a. Contingency thinkingb. Outside the box thinkingc. Reciprocal thinkingd. Positive thinkingLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Using the scientific method to enhance critical thinking on OBAACSB Standard: Analytical thinkingDifficulty Level: MediumQuestion Type: MC37. What is one way to enhance critical thinking in organizational behavior as stated in the textbook?a. Deductive reasoningb. Inductive reasoning*c. Using the scientific methodd. Selective reasoningLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Using the scientific method to enhance critical thinking on OBAACSB Standard: Analytical thinkingDifficulty Level: MediumQuestion Type: MC38. ____________ states that our actions must be dependent on the nature of the situation.a. Outside the box thinking*b. Contingency thinkingc. Reciprocal thinkingd. Positive thinkingLearning Objective: 1.4Cognitive Domain: KnowledgeAnswer Location: Using the scientific method to enhance critical thinking on OBAACSB Standard: Analytical thinkingDifficulty Level: EasyQuestion Type: MC39. Successful organizational behavior managers use this________________, which is a wealth of proven research as a basis for understanding different situations.*a. Evidence-based managementb. Strategic managementc. Human resource managementd. Crises managementLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Using the scientific method to enhance critical thinking on OBAACSB Standard: Analytical thinkingDifficulty Level: HardQuestion Type: MC40. According to this theory, all organizations are unique, and subject to internal and external environmental influences that can affect their efficiency.a. Chaos theory*b. Open systems theoryc. Network Theoryd. Closed system theoryLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Open systems theoryAACSB Standard: Context of organizations in a global societyDifficulty Level: MediumQuestion Type: MC41. If Tixla Corporation has a good relationship with its suppliers and consumers are happy with their product, but their employees are unhappy and production is low. There is a break in what?a. Evidence chainb. Organization chainc. Open system chain*d. Value chainLearning Objective: 1.4Cognitive Domain: AnalysisAnswer Location: Open systems theoryAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC42. Value chains are closely related to both*a. Inputs and outputsb. Employees and managersc. Goods and servicesd. Consumers and suppliersLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Open systems theoryAACSB Standard: Systems and processes in organizationsDifficulty Level: MediumQuestion Type: MC43. Siva has noticed a problem with his team that he manages. He has come up with a theory to explain the problem. He then tests his theory with independent and dependent variables. Siva has used what to help his critical thinking process?a. Leadership*b. The scientific methodc. Evidence-based managementd. The open systems theoryLearning Objective: 1.4Cognitive Domain: Application Answer Location: Using the scientific method to enhance critical thinking on OBAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC44. Which of these challenges/opportunities facing organizations was not listed in the textbook?*a. Global commerceb. Sustainabilityc. Economic factorsd. Workforce DiversityLearning Objective: 1.5Cognitive Domain: KnowledgeAnswer Location: Identify the major challenges and opportunities in the field of OBAACSB Standard: Analytical thinkingDifficulty Level: MediumQuestion Type: MC45. Isabella has been transferred to an office overseas. She is going to need to learn about this new culture and new business customs. This is an example of what challenge/opportunity that faces organizations today?a. People skillsb. Innovation and changec. Sustainability*d. GlobalizationLearning Objective: 1.5Cognitive Domain: ApplicationAnswer Location: GlobalizationAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC46. Recessions and financial crises have led to layoffs, reduced wages, unemployment, bankruptcy, and labor shortages. These are examples of which challenge/opportunity for organizations?a. Innovation and changeb. Sustainability*c. Economic factorsd. Customer serviceLearning Objective: 1.5Cognitive Domain: ComprehensionAnswer Location: Economic factorsAACSB Standard: Context of organizations in a global societyDifficulty Level: EasyQuestion Type: MC47. In order to flourish in a work environment with economic factors that are constantly in flux, one must a. Align themselves with powerful political factions*b. Adapt and learn new skills when requiredc. Learn to be an autocratic leaderd. Gain as much coding experience as possibleLearning Objective: 1.5Cognitive Domain: ComprehensionAnswer Location: Economic factorsAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: MC48. Kanye from Challenge Appliances went through a training process to learn the importance of respecting individual differences. This is an example of which challenge/opportunity for organizations?*a. Workforce Diversityb. People skillsc. Customer serviced. SustainabilityLearning Objective: 1.5Cognitive Domain: ApplicationAnswer Location: Workforce diversityAACSB Standard: Application of knowledgeDifficulty Level: MediumQuestion Type: MC49. The ability to communicate and interact with others is an example of which challenge/opportunity for organizations?a. Customer serviceb. Workforce diversity*c. People skillsd. Innovation and changeLearning Objective: 1.5Cognitive Domain: KnowledgeAnswer Location: People skillsAACSB Standard: Written and oral communicationDifficulty Level: EasyQuestion Type: MC50. Critical thinking is closely related to which challenge/opportunity for organizations?a. People skills*b. Innovation and changec. Customer serviced. Workforce diversityLearning Objective: 1.5Cognitive Domain: ComprehensionAnswer Location: Innovation and changeAACSB Standard: Analytical thinkingDifficulty Level: HardQuestion Type: MC51. Which challenge/opportunity looks at environmental factors during decision making and goal setting?a. Globalizationb. Workforce diversity*c. Sustainabilityd. Economic factorsLearning Objective: 1.5Cognitive Domain: ComprehensionAnswer Location: SustainabilityAACSB Standard: Social responsibilityDifficulty Level: MediumQuestion Type: MC52. _______________ are moral principles that guide our behavior.a. Valuesb. Idealsc. Standards*d. EthicsLearning Objective: 1.6Cognitive Domain: KnowledgeAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: EasyQuestion Type: MC53. What happened to the company Enron as stated in the textbook?*a. The company was dissolvedb. It followed a code of ethicsc. It was not mentioned in the bookd. It merged with its accounting firm, Arthur AndersonLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: EasyQuestion Type: MC54. If the beverage company, Spritz, says that its soda is “all natural,” but adds synthetic ingredients then they are not practicinga. High moralsb. High standards*c. Ethical behaviord. Good idealsLearning Objective: 1.6Cognitive Domain: ApplicationAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: MC55. A company is ___________ if it violates the basic rights of its employees and ignores health, safety, and environmental standards as stated in the textbook?a. Unfairb. Amoralc. Fraudulent*d. UnethicalLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: MC56. What type of technology, discussed in the textbook, is bringing about ethical debate? a. Construction*b. Artificial intelligencec. Bio-relatedd. ManufacturingLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: EasyQuestion Type: MC57. According to the textbook, ethics*a. Doesn’t always give a clear answer to a moral questionb. Correlates 100% of business profitsc. Are never a matter of perceptiond. Is the third most important aspect of leadershipLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: HardQuestion Type: MC58. The example used in the textbook about Volkswagen explained, *a. That Volkswagen developed software designed to ensure some cars meet emissions standards during emissions testing but not during normal operationb. That no one spoke up about bad software because of the pressures that Volkswagen put on the emissions software projectb. That the ethical climate of the organization was high and that there wasn’t anything that they would do differently in a similar situationc. That the project team brought to NASA’s attention that the O-rings were faulty, and that NASA tried to fix the problemd. The project team felt that safety was more important than emissions standardsLearning Objective: 1.6Cognitive Domain: KnowledgeAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: MC59. Which organization was used in the textbook as an example of a company that failed, due to poor ethics?a. Poppa Johns*b. Enronc. Exxond. Radio ShackLearning Objective: 1.6Cognitive Domain: KnowledgeAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: EasyQuestion Type: MC60. Individuals can make decisions based on sound guiding principles by followinga. Leadership rulebookb. Biblical manuscriptc. Top-down leadership perspective*d. Code of ethicsLearning Objective: 1.6Cognitive Domain: KnowledgeAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: MC61. According to the textbook, ethics*a. Are useful in helping to make decisionsb. Are used by Judges when sentencing convictsc. Are not very important for leadersd. Are the most important part of a manager’s decision portfolioLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: Ethics AACSB Standard: Ethical understanding and reasoningDifficulty Level: HardQuestion Type: MC62. How many levels are within the organizational behavior model?a. Fiveb. Four*c. Threed. SevenLearning Objective: 1.7Cognitive Domain: KnowledgeAnswer Location: Distinguish the three basic levels of analysis at which OB may be examinedAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC63. Which concept is not one of the levels within the organizational model?a. Individuals*b. Departmentsc. Teamsd. OrganizationsLearning Objective: 1.7Cognitive Domain: ComprehensionAnswer Location: Distinguish the three basic levels of analysis at which OB may be examinedAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: MC64. Which level of the organizational model is considered the foundation?*a. Individualsb. Departmentsc. Teamsd. OrganizationsLearning Objective: 1.7Cognitive Domain: ComprehensionAnswer Location: IndividualsAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: MC65. To have a good understanding of a team, a manager should also understand the underlying behaviors of*a. Individualsb. Departmentsc. Teamsd. OrganizationsLearning Objective: 1.7Cognitive Domain: ComprehensionAnswer Location: TeamsAACSB Standard: group and individual behaviorsDifficulty Level: MediumQuestion Type: MC66. Which organization was used in the textbook to illustrate the Teams level of the organizational behavior model?a. Googleb. Enronc. Ed Schmidt Auto*d. Manchester UnitedLearning Objective: 1.7Cognitive Domain: KnowledgeAnswer Location: TeamsAACSB Standard: Groups and individual behaviorsDifficulty Level: EasyQuestion Type: MC67. _____________ provide individuals and groups with the tools and systems to achieve objectives and goals.a. Individualsb. Departmentsc. Teams*d. OrganizationsLearning Objective: 1.7Cognitive Domain: KnowledgeAnswer Location: OrganizationsAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: MC68. Yohan and Nancy do not get along outside of the office. However, when they are at work they are able to cooperate with each other to accomplish their goals. Their manager, Eli, has a good understanding of their personality differences, and therefore understands how to motivate them at work. Eli is illustrating __________________ of the organizational behavior model?*a. Individuals and teamsb. Teams and organizationsc. Individuals and organizationsd. Teams and departmentsLearning Objective: 1.7Cognitive Domain: ApplicationAnswer Location: TeamsAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC69. Which level of the organizational behavior model is the most important?*a. Individualsb. Departmentsc. Teamsd. OrganizationsLearning Objective: 1.7Cognitive Domain: AnalysisAnswer Location: Distinguish the three basic levels of analysis at which OB may be examinedAACSB Standard: Analytical thinkingDifficulty Level: HardQuestion Type: MC70. Why is the least importance placed on organizations in the organizational model?a. Because organizational culture is a function of teamwork and individual output*b. Because the individuals and teams of an organization are the building blocks to a smooth running businessc. Because leadership begins with individuals and teamsd. Because individual success is the most important thing in organizationsLearning Objective: 1.7Cognitive Domain: AnalysisAnswer Location: Distinguish the three basic levels of analysis at which OB may be examinedAACSB Standard: Group and individual behaviorDifficulty Level: HardQuestion Type: MC71. Google’s employee-centered flexible working structure is an example of what level of the l behavior model?a. Individualsb. Departmentsc. Teams*d. OrganizationsLearning Objective: 1.7Cognitive Domain: ComprehensionAnswer Location: OrganizationsAACSB Standard: Group and individual behaviorDifficulty Level: MediumQuestion Type: MC72. ________________ focuses on the strengths, virtues, vitality, and resilience of individuals and organizations.a. High-involvement managementb. Leadership*c. Positive organizational behaviord. Ethical organizational behaviorLearning Objective: 1.8Cognitive Domain: KnowledgeAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC73. Scholarship on positive organizational behavior focuses on a number of key elements. Which of the following is not one of these elements?a. Strengthsb. Virtuesc. Vitality*d. StrategyLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC74. Positive psychology’s main focus is on a. Fixing one’s weaknessesb. Happiness as opposed to profitsc. Changing organizational culture*d. Nurturing one’s strengthsLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC75. ________________ is a strategy in which managers empower employees to make decisions, provide them with extensive training and opportunities to increase their knowledge base, share important information, and provide incentive compensation.*a. High-involvement managementb. Leadershipc. Positive organizational behaviord. Ethical organizational behaviorLearning Objective: 1.8Cognitive Domain: KnowledgeAnswer Location: Positive OB and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC76. A direct primary employee outcome resulting from positive organizational psychology is*a. Improved self-confidenceb. Increased turnoverc. Enhanced liquidityd. Decreased self confidenceLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC77. Brandon Steiner, CEO of Steiner Sports, was used in the textbook as an example ofa. Super leadershipb. Autocratic leadershipc. Futuristic management*d. High-involvement managementLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC78. Libby was the manager at Next Hamburger Palace. Libby noticed that Paige did not enjoy making burgers on the grill, but she loved and excelled at waiting on customers. As a result, Libby stopped assigning Paige to the grill and always put her in customer service related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby’s actions were an example ofa. Organizational change*b. Positive organizational behaviorc. Reciprocal leaderd. 360 degree feedbackLearning Objective: 1.8Cognitive Domain: ApplicationAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MC79. A positive organizational behavior related manager style is closely linked to which type of management?*a. High-involvementb. Top-downc. Visionaryd. Reverse psychologyLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC80. Which CEO’s motto was “If you don’t feel your best, you can’t do your best”?a. Jeff Bezos, b. Bill Gates, Microsoft*c. Brandon Steiner, Steiner Sportsd. Chris Neck, Above and Beyond FitnessLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: MediumQuestion Type: MC81. Positive organizational behavior places the highest priority on the well-being of its a. Suppliersb. Managers*c. Employeesd. CustomersLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: MC82. Gigi, the general manager of Orchard Wealth Bank, is confident that her loan officers share the same values and mission of the company. She empowers her employees to make their own decisions on loan applications because she has provided extensive training. She also has a weekly “morning meeting” to share important information about the company to help facilitate their decision-making processes. Gigi is practicing *a. High-involvement managementb. Positive organizational behaviorc. Ethical organizational behaviord. Super leadershipLearning Objective: 1.8Cognitive Domain: ApplicationAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: MCTrue/False 83. A strategic organizational behavior approach is closely related to human capital.*a. Trueb. FalseLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Group and individual behaviorsDifficulty Level: MediumQuestion Type: TF84. A strategic organizational behavior approach is based on the idea that goods are the key to productivity, competitive edge, and financial success.a. True*b. FalseLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: TF85. Value, rareness, and importance are all part of human capital.a. True*b. FalseLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: MediumQuestion Type: TF86. An example of human capital rareness is an employee who has a gift for dealing with customer complaints and can resolve dilemmas.*a. Trueb. FalseLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Application of knowledgeDifficulty Level: MediumQuestion Type: TF87. Organizational behavior has looked outside of the business school and uses concepts from many other behavioral sciences.*a. Trueb. FalseLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: Identify the major behavioral science disciplines that contribute to OBAACSB Standard: Group and individual behaviorDifficulty Level: MediumQuestion Type: TF88. Psychobiology is one of the five behavioral sciences that has strong links to organizational behavior.a. True*b. FalseLearning Objective: 1.3Cognitive Domain: ComprehensionAnswer Location: Identify the major behavioral science disciplines that contribute to OBAACSB Standard: Group and individual behaviorDifficulty Level: MediumQuestion Type: TF89. Instead of just looking at a recent change in employee’s performance, one should also take into account the how and why to lead effectively. *a. Trueb. FalseLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Demonstrate the value of critical thinking in the context of organizational behaviorAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: TF90. When open systems work well, they create a value chain.*a. Trueb. FalseLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Inputs and outputsAACSB Standard: Systems and processes in organizationsDifficulty Level: MediumQuestion Type: TF91. One would not consider coworkers as internal customers. a. True*b. FalseLearning Objective: 1.5Cognitive Domain: KnowledgeAnswer Location: Customer serviceAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: TF92. An organization’s most important asset is its people because they can create, strategize, and innovate.*a. Trueb. FalseLearning Objective: 1.5Cognitive Domain: KnowledgeAnswer Location: Innovation and changeAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: TF93. Ethics always give a clear answer to each moral questiona. True*b. FalseLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: TF94. One unethical decision can shut down a business and businesses associated with it forever.*a. Trueb. FalseLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: EasyQuestion Type: TF95. Looking at the organizational behavior model, managers provide individuals and groups with the tools and systems to achieve objectives and goals.a. True*b. FalseLearning Objective: 1.7Cognitive Domain: KnowledgeAnswer Location: OrganizationsAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: TF96. The organizational behavior model consists of Individuals, Departments, and Organizations.a. True*b. FalseLearning Objective: 1.7Cognitive Domain: KnowledgeAnswer Location: Distinguish the three basic levels of analysis at which OB may be examinedAACSB Standard: Group and individual behaviorsDifficulty Level: EasyQuestion Type: TF97. Managers who practice positive organizational behavior value human capital as their least important resource.a. True *b. FalseLearning Objective: 1.8Cognitive Domain: KnowledgeAnswer Location: Positive OB and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: EasyQuestion Type: TFShort Answer 98. _____________ is essential for gaining a competitive advantage for organizations.*a. Human capitalLearning Objective: 1.2Cognitive Domain: ComprehensionAnswer Location: Describe the key role of managing human capital in creating a sustainable competitive advantage for organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: HardQuestion Type: SA99. ___________ states that our actions must be dependent on the nature of the situation because there is no one best way of managing people.*a. Contingency thinkingLearning Objective: 1.4Cognitive Domain: ComprehensionAnswer Location: Using the scientific method to enhance critical thinking in OBAACSB Standard: Application of knowledgeDifficulty Level: HardQuestion Type: SA100. Which of the seven challenges/opportunities facing organizations explained in the textbook relates to critical thinking and the ability to strategize and create?*a. Innovation and changeLearning Objective: 1.5Cognitive Domain: ComprehensionAnswer Location: Innovation and changeAACSB Standard: Analytical thinkingDifficulty Level: HardQuestion Type: SA101. An organization is _____________ if it violates the basic rights of its employees and ignores health, safety, and environmental standards.*a. UnethicalLearning Objective: 1.6Cognitive Domain: ComprehensionAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: MediumQuestion Type: SA102. Managers who practice positive organizational behavior value_________ as their most important resource.*a. Human capitalLearning Objective: 1.8Cognitive Domain: ComprehensionAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Interpersonal relations and teamworkDifficulty Level: HardQuestion Type: SAEssay103. The idea that people are the key to productivity, competitive edge and financial success is called? Explain why it is so important.* Strategic OB approach*The success of an organization lies with its people, and without people, there would be no companies or industries*You may have the best product, but if you don’t have the right people in place then your business will sufferLearning Objective: 1.1Cognitive Domain: ComprehensionAnswer Location: Explain the basic concept of organizational behavior and its value in organizationsAACSB Standard: Systems and processes in organizationsDifficulty Level: HardQuestion Type: ESS104. Why is it important to look at the five main behavioral sciences disciplines when studying organizational behavior?*Each of the five sciences study human behavior*These can be applied to work environments in an organizational behavior contextLearning Objective: 1.3Cognitive Domain: AnalysisAnswer Location: Identify the major behavioral science disciplines that contribute to OBAACSB Standard: Analytical thinkingDifficulty Level: HardQuestion Type: ESS106. Why is ethical behavior important in the work place?* There is a growing intolerance for unethical behavior within organizations and the business community *If organizations are deemed unethical then there could be dire consequences for that company or employee Learning Objective: 1.6Cognitive Domain: AnalysisAnswer Location: EthicsAACSB Standard: Ethical understanding and reasoningDifficulty Level: HardQuestion Type: ESS107. Looking at the levels within the organizational behavior model, what is considered the foundation and why?*Individuals are the foundation of organizations*If they work well together then that can be a strong base, or foundation, for teams*Which in turn work together to achieve organizational goals*If they don’t, then that could be the downfall of the entire organizationLearning Objective: 1.7Cognitive Domain: ComprehensionAnswer Location: IndividualsAACSB Standard: Groups and individual behaviorsDifficulty Level: MediumQuestion Type: ESS108. How is positive organizational behavior and high-involvement management related?* Positive OB focuses on the skills that employees do well, not what they need to work on*High-involvement management gives employees a say with their job; it empowers employees*High-involvement management is a mechanism to make positive OB come alive*Positive OB is a strategy for high-involvement management to useLearning Objective: 1.8Cognitive Domain: AnalysisAnswer Location: Outline the benefits of positive organizational behavior and high-involvement managementAACSB Standard: Group and individual behaviorsDifficulty Level: HardQuestion Type: ESS ................
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