FUNCTION: COMMUNICATION and INFORMATION …
FUNCTION: COMMUNICATION and INFORMATION TECHNOLOGIES
TITLE: REQUEST FOR MIS SERVICES POLICY
PURPOSE:
The purpose of this policy is to establish the procedures for administrative systems (Banner Systems, etc.) users to submit requests for MIS technical support services.
POLICY:
A CIT Help Desk Work Order must be originated by an administrative systems functional user (INB user) to initiate a request for MIS technical support services. All Banner Self Service (SSB) inquiries must be forwarded to the appropriate functional (INB) users office.
PROCEDURE:
1. The administrative systems functional user contacts the CIT Help Desk to request that a CIT Work Order be completed for the required MIS service.
2. The CIT Help Desk completes and submits a CIT Work Order to the MIS office (MIS@TNSTATE.EDU).
3. The Director/MIS or Systems Analyst reviews Work Order and determines if the users request is a functional or technical issue/problem.
4. The MIS/Director or Systems Analyst will forward all functional issues/problems to the appropriate functional user/office.
5. The MIS/Director will assign Work Orders relating to technical issues/problems to the appropriate MIS staff member.
6. The Systems Analyst responsible for a Work Order will interact with the functional user to resolve the issue/problem.
7. The System Analyst will close the CIT Work Order after the functional user issue/problem is resolved.
8. CIT Work Orders for major systems development, enhancement or software implementation projects will be closed and re-opened via a MIS Request For Service form which will require a more detailed definition, description and justification for the software/system to be implemented.
Last Updated: 09/10/2009
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- communication and why it s important
- effective communication and body language
- importance of communication and teamwork
- communication and pr job description
- communication and society pdf
- difference between communication and language
- written communication and records
- communication and information management
- communication and study skills notes
- communication and language skills
- emergency communication and management system
- information system and information technology