The Gartner Enterprise Information Management Framework

The Gartner Enterprise Information Management Framework

VISION

Create an EIM vision that enables your organization's business vision

? What business vision needs EIM as an enabler? ? Who owns the business vision? ? What does the supporting EIM vision look like? ? Who will provide executive level sponsorship?

STRATEGY

Create the EIM strategy and road map based on your needs and current status

? Which data or domains and use cases will be addressed? When and how?

? Which information management programs and projects are relevant, which are not, and how do they change over time?

? What's the current EIM maturity of your organization and what is the "to be" state?

? What's the road map for achieving the "to be" state?

Value Discipline Framework

Product Leadership

"Best Product" Product Differentiation

Operational Competence

Operational Excellence

"Best Total Cost"

Customer Responsive

Product Leadership

"Best Total Solution"

Adapted from "The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market" by Michael Treacy and Fred Wiersema

Vectors of EIM Complexity

Industry Data Domain Use Case Organization Implementation Styles

METRICS

Create an EIM business case based on improvements or attainment of business outcomes

? Do you have the business on board?

? Does the business understand value in this EIM program?

? How will EIM improve business outcomes, processes and decision making?

? What business outcomes, processes, workflows and data metrics are driving the program?

? What are the current benchmark levels for these metrics and what does success look like?

INFORMATION GOVERNANCE

Create an information governance framework with clear responsibility and accountability

? How will you create, sustain and rationalize information governance efforts that include executive sponsorship, policymaking, decision arbitration and daily operational management?

? How will the information governance structure enforce its will?

? How will the work of information governance and stewardship work get done?

ORGANIZATION AND ROLES

Create the necessary structures and roles to support information strategy, governance and stewardship

? Where does the role of chief data officer report to within the business organization?

? What governance and stewardship organizations and roles are needed to support EIM?

? How will new strategy, governance and stewardship roles and structures align and reconcile across IM programs and projects?

? Who in the business are impacted by and consume the EIM metrics?

INFORMATION LIFE CYCLE

Documenting and understanding the flow of information across the organization is key to business process optimization, governance and organization

? Who creates and consumes information? Who has authority, and who should subscribe?

? What information processes will you need to assure in order to support creation, management, publishing, archiving, retrieval and leveraging of high-quality information across your organization?

? What business processes and outcomes will the information life cycle processes support?

INFORMATION INFRASTRUCTURE

Adopt the principles of the Gartner Information Capabilities Framework (ICF) to rationalize and modernize informationmanagement-related tools and technology to maximize information asset utilization

? What technology infrastructure do you need to achieve your EIM goals? How do you source this?

? How does this fit into the organization's overall enterprise information and technology architecture?

? How and when will you apply ICF principles to maximize technology and information reuse, and improve information management agility?

? 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@ or visit .

Make a Connection From Data to Business

Shareholders

Financial Metrics

Bottom-Line Results

Executives

Business Outcome Metrics

Feedback on Strategy

Process Owners

Business Process & Workflow Metrics

Efficiency and Effectiveness

Data Stewards

Stakeholder

Data Quality Metrics

Level

Accuracy and Timeliness

Focus

Information Governance -- Checks and Balances

Executive Sponsor, Direct

and Align

Judicial Enforce, Resolve

and Rule

Legislative Create, Approve

and Enact

Roles, Responsibilities and Accountabilities

Policies and Procedures

Life Cycle Practices

Tools and Technologies

Quality Measures

Adminstrative Implement, Service and Recommend

Sets information management policies

Executive-Level Sponsor

Business

Designs, builds and manages the technology infrastructure as needed

Project

Information Goverance Board

Author and maintain data

Data StewSatrDedwatSaatrDedwataarDdata

Users/Data Maintanance (centralized or distributed)

Business Modeling

Team

IT

Steward

Enforces information management policies

Modeling/ Metadata

App/ Data Integration

System Mangement

Security/ Privacy

IT Representation

Information Data Quality Tools/ Monitoring/ Applciation

Architect

Infrastructure

Reporting

Architect

Author

Store Pub/Synch Enrich Consume

B2B Marketing Procurement Operations

Logistics

Sell

Idea

Engineer-

Analyze

Customer

Go/No Go

Evaluate

Release

Fulfillment

Service

Specialized Capabilities

Information Capabilities Framework

Describe

Information Semantic Styles

Manage Metadata

Common Capabilities

Organize Integrate

Share

Govern

Implement

Information Sources

Social Documents Tranactional IT/OT Data

Image Audio Text

Video Mobile Search Engine

The Gartner Enterprise Information Management Framework

Vision Strategy Metrics Information Governance Organization and Roles Information Life Cycles Enabling Infrastructure

Content

Master Data

Analytic Transaction

Data

Data

Social Data

Dark Data

Other Data

Information management events around the globe

Gartner Business Intelligence & Information Management Summit 2014 February 24 ? 25 | Sydney, Australia

Gartner Business Intelligence & Analytics Summit 2014 March 10 ? 11 | London, U.K.

Gartner Enterprise Information & Master Data Management Summit 2014 March 12 ? 13 | London, U.K.

Gartner Business Intelligence & Analytics Summit 2014 March 31 ? April 2 | Las Vegas, NV

Gartner Enterprise Information & Master Data Management Summit 2014 April 2 ? April 4 | Las Vegas, NV

Connect with Gartner

Connect with Gartner Enterprise Information & Master Data Management Summit on Twitter and LinkedIn.

#GartnerMDM

Gartner Master Data Management Xchange

? 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@ or visit .

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