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left168910Job Description00Job DescriptionPosition:Systems Support Analyst – Pataka Korero (Microsoft Dynamics CRM) Information Systems and TechnologyDate:February 2020Reports to:Director of Information Systems and TechnologyTe Tirohanga Whakamua; Our Vision:To inspire students, businesses, and communities to succeed.Whakatakanga; Our Mission:Develop great graduates who make a difference wherever they work in the world.Nga Whāinga; Our Goals:UCOL is a preferred provider of learning.Our students succeed.We collaborate with Key Stakeholder to find unique solutions and mutually beneficial outcomes.We will achieve Category 1 status alongside being a financially sustainable Tertiary Institute at our next assessment, in 2021.Nga Whanonga Pono; Our Values:Relationships – WhanaungatangaExcellence – Kia eke panuku, eke TangaroaTransformation – Te huringa tangataAgility – Kia kakamāPurpose of the PositionTo maximise the user adoption and effectiveness of UCOL’s CRM system (Pataka Korero).To coordinate activities between the UCOL user base, system owners, and the system vendor.To be responsible for the implementation, maintenance, testing and upgrading of key UCOL business systems.To provide support to users of key business systems and related systems in a manner which ensures they are able to fulfil their tasks, and to ensure the smooth operation of systems on a daily basis.Financial Delegation:NilStaff reporting to this role:NilInternal Relationships?The Information Systems and Technology Team?Members of the Corporate Services Team?The UCOL Senior Executive Team?Executive Directors?Executive Deans?Heads of Schools?Academic and General staffExternal RelationshipsExternal Education Sector Governance OrganisationsBusiness System vendorsExternal StakeholdersKey Result Areas:Key Performance Indicator (KPI) 1 Support and maintain UCOL’s Key Business Systems, primarily Pataka Korero.What will I be doing?How will I know I am doing it well?Assist in the development and implementation of an Information Management Strategy and Management Reporting Framework to enhance reporting services throughout the organisation.The Information Management Strategy and management Reporting Framework is developed and implemented within the agreed timeframes. Stakeholders provide positive feedback.Provide information and analysis to support strategic and operational planning across rmation is accurate, timely and communicated in the way that it is expected by the customer.Maintain an overview of business information reporting activities at UCOL to ensure alignment of standard practices.Business information reporting activities are aligned with standard practices.Act as the primary point of advice and expertise on business information reporting and analysis methodologies.Customers actively seek the incumbent out for his/her quality of advice and expertise. Advice is accurate, timely and in line with standard practices.Work with all areas of UCOL to ensure key information is well designed, distributed and understood by internal and external audiences.Review information requirements and requests, and set rmation is designed in a meaningful way and is understood by internal and external audiences at all times. Information is distributed in a timely manner or within the agreed timeframes. Information requests are prioritised and customers are communicated with if their request is not a priority, with a projected timeframe provided.Key Performance Indicator (KPI) 2 Provide timely, accurate and meaningful reporting and monitoring services.What will I be doing?How will I know I am doing it well?Act as the primary point of coordination for the provision of business information for all internal clients, including the prioritisation of report development and delivery.All information and report requests are logged, prioritised and scheduled, and customers are communicated with regarding the status of their requests.Participate in the design, development (at a database level) and delivery of strategic and operational reports in line with the Management Reporting Framework.Reports are well designed, consistent, and meet the requirements of the organisation. Reports conform to the standards outlined in the Management Reporting Framework.Participate in the production of key strategic reports, including quarterly reporting to Council, the UCOL Annual Report, the UCOL Investment Plan, educational performance, business performance, operational performance, and demographic reporting.Key reports are of a high quality, and provide accurate and meaningful information which can be used by the organisation to support decision making.Develop executive dashboards and self-service reports which enable UCOL staff to access reliable and robust information without assistance.UCOL staff are able to access relevant information, in accordance with their levels of authority, with minimal support from the IS&T team.Participate in reporting governance activities to ensure that UCOL reports are standardised, aligned, and delivering reliable information.Reporting standards and information governance activities are proactively maintained and well understood.Provide information which assists the faculties and departments of UCOL in setting and monitoring performance expectations.All areas of UCOL are able to understand their level of performance and have relevant information which allows them to make decisions.Regularly review the appropriateness and currency of reports, and identify surplus reports for removal.UCOL’s suite of reports is well maintained, and superfluous or duplicate reports are removed.Carry out requirements analysis, design and quality control of information reporting across the organisation.Reports are designed and presented to a high standard of quality, by all report designers at UCOL.Provide advice on the integration of disparate data sources to ensure the accuracy and completeness of reporting data.Report data is well integrated and appropriately sourced, and the quality of the data is trusted by customers.Key Performance Indicator (KPI) 3 Work as part of the IS&T team to support all IT services as necessary.What will I be doing?How will I know I am doing it well?Liaise with senior UCOL staff to provide high quality research, analysis and advice on UCOL's activities and performance.Research, analysis and advice on UCOL’s activities and performance is timely, accurate, and effective and aids in sound and informed decision making.Proactively identify data and trends which inform the decision making processes of UCOL, particularly in relation to UCOLs' strategic goals.UCOL’s senior management are made aware of relevant trends and information which may provide opportunities for improvement or avoiding risk.Undertake regular environmental scanning for issues across the organisation and report on this where appropriate.Any potential issues are identified and the appropriate staff at UCOL are aware of these.Foster and develop greater levels of information literacy and understanding across UCOL, through improved collaboration, meaningful analysis, and easy-to-use information services.UCOL staff have a good understanding of the information that is available, and follow good practices when producing, maintaining and using information.Advise on and implement appropriate information reporting systems and toolsets.UCOL’s information reporting tools are modern and robust, and provide quality information to the organisation.Key Performance Indicator (KPI) 4 – Health and SafetyUndertake the personal health and safety duties, as an employee of UCOL.? Employees must ensure that they comply with UCOL’s Health and Safety Policies, Procedures, and any Standard Operating Procedures along with any relevant Legislation or Industry Standards, which apply to the delivery of their tasks or are required by their Faculty or Department.What will I be doing?How will I know I am doing it well?Undertake your work safely and do not participate in activities that may place yourself and others in danger or at risk.Nothing that the incumbent does or doesn’t do results in others being put in danger or risk or ply with all health and safety information, instruction, training, and supervision.You actively participate in any health and safety training appropriate to the role, and will at all times comply with health and safety policies, procedures and standards.Report any health and safety hazards, incidents, and near misses accurately and in a timely manner to your Line Manager and enter into the electronic health and safety management system (Vault).All health and safety hazards, incidents, and near misses are required to be entered into the health and safety management system immediately.? If this cannot be done immediately, it must be done as soon as practicable after the hazard, incident, near miss occurred.? Serious incidents and hazards should also be reported immediately to the Line Manager and verbally to your Senior Manager and entered into the health and safety management ply with all requirements of return to work or rehabilitation plans.You will comply with all of the requirements of a return to work or rehabilitation plan to ensure that they return to work in a sensible, healthy, and safe way.Report any faults or issues relating to health and safety into the Vault, Health & Safety Management system and ensure that your Line Manager is kept fully informed of any issues.Any faults or issues relating to health and safety need to be reported to your Line Manager and/or to the Health and Safety team immediately.? If this cannot be done immediately, it must be done as soon as practicable after becoming aware of the fault or issues.To be successful we need to work as a team, so the responsibilities set out in this job description are not exhaustive.? As a result, after mutual agreement, we may require you to undertake other reasonable tasks as required, which are within the ability of the jobholder.? Core Competencies – compressed versionTangata Tiriti – how we embrace culture. Engagement - establish and maintain effective professional relationships focussed on the learning and wellbeing of our ākonga and staff, demonstrate commitment to ongoing professional learning and development of personal professional practice by engaging in He Kākano Rua (UCOL’s Cultural Competency Framework).Enlightenment - continue to develop understanding of Te Tiriti o Waitangi / the Treaty of Waitangi and continue to develop knowledge of Tikanga Māori and the appropriate usage and accurate pronunciation of te Reo Māori.Empowerment – demonstrate commitment to bicultural partnership in Aotearoa New Zealand, works effectively within the bicultural context of UCOL.Please note, the list below is a condensed version of the behaviours and practices; for descriptors of each behaviour, please refer to ‘Staff Competencies’ on our website or the Teams Portal. Professional behaviours – how we behave at work.Dependable/compliant ResilienceFlexibilityRisk Conscious/ Zero Harm AttitudeSelf-InsightHigh Emotional IntelligenceShows initiativeEthics and integrityPersonal responsibilityWork practice – how we achieve results. Achievement Mental Power Critical Thinking Logical Reasoning Numerical ReasoningResults focusDigital competence / IT literacyInformationCommunicationInnovativeSafetyProblem-solvingRelationships – how we work munication Verbal Reasoning Teamwork Negotiation/ Conflict management Building relationships Strategic agilityValues diversity Collaboration Keeps student focus Technical Specialists Competencies Strategic Agility - takes a big-picture, long-term view when planning and anticipating potential impacts on the business. Weighs up options and implications, identifies strategies and plans (long and short term), and is comfortable with managed risks. Implementation - is reliable, detail-focused, proactive and meticulous. Follows through on plans to ensure they are carried out accordingly. Implement appropriate controls to ensure compliance with established processes.Customer focus – exceeds customer expectations and fulfils obligations to others. Adheres to agreed customer service practices and standards.Autonomy/ Mental power - is fully accountable for meeting allocated objectives. Establishes milestones and has a significant role in the planning and allocation of responsibilities. Is fully accountable for meeting allocated technical and/or project/ supervisory objectives.Flexibility – has a desire to learn more and is able to learn new information and skills quickly. Is able to apply learnt information to new problems. Quick to pick up technical concepts. Is prepared to adapt practices and skills to meet the changing needs of the organisation.Influence - influences organisation, customers, suppliers, partners and peers through specialist skills and experience. Understands the relationship between own role and wider customer/organisational requirements. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Complexity - performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.Business skills - advises on the available standards, methods, tools and applications relevant to own specialist area and can make appropriate choices from alternatives. Analyses requirements, advises on scope and options for continuous operational improvement. Assesses and evaluates risk. Communicates effectively, both formally and informally. Facilitates collaboration between stakeholders who have diverse objectives. Takes initiative to keep skills up to date. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Takes account of relevant legislation. Maintain a level of currency regarding emerging technologies and how they might be applied to support business outcomes. Takes customer requirements into account when making proposals. Maintains an awareness of developments in the industry.Qualifications and/or SkillsA relevant tertiary level degree or equivalent experience.Certification in the Information Technology Infrastructure Library (ITIL) framework preferred.Significant experience with supporting large corporate systems, particularly MS Dynamics CRM, is required.Significant experience in implementing and supporting key business system software in an enterprise environment.Practical experience in Data Warehousing, Data Analysis, and Business Intelligence reporting, and the use of such capability to drive business activity and continuous improvement.Significant experience in identifying client requirements and translating these into design specifications for new or enhanced systems. Significant capability in the technical support and maintenance of large key business systems.The ability to implement system support and development methodologies (such as change and release management) for large business systems.Proven experience in the use of data modelling techniques and database query languages.Excellent analytical skills and an analytical nature.Proven development capabilities in a range of Data Warehouse and BI development tools including Microsoft SQL, SQL Reporting Services, PowerBI, other database technologies, spreadsheets, and reporting tools.Exceptional stakeholder engagement skills.Highly developed interpersonal, written and oral presentation skills.Personal Characteristics/AttributesCreative thinkingDetail orientedThe ability to work under pressure and to meet deadlines.Highly organised and outcomes focussed.Self-directed and output focused.Proven ability to provide customer, operational and product excellence.Sound professional judgement and integrity.Able to work in a team and independently as requiredFlexible responsive approach to problem solvingCan-do positive attitudeOther RequirementsMust have a full driver’s licence.Pre-employment Criminal Convictions Check.Clean from the influences of drugs and alcohol in the workplace at all times.We aim for a “can-do!” attitude where we help one another and UCOL.? For that reason, you will need to be open to reasonable changes in your duties and responsibilities and this job profile being updated from time to time, after mutual agreement, as we adapt to change and keep striving to deliver all that we can for our students. ................
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