The new industrial engineering : information technology ...

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THE NEW INDUSTRIAL ENGINEERING: INFORMATION TECHNOLOGY AND BUSINESS PROCESS REDESIGN

Thomas H. Davenport James E. Short

CISR WP No. 213 Sloan WP No. 3190-90

Center for Information Systems Research

Massachusetts Institute of Technology Sloan School of Management 77 Massachusetts Avenue

Cambridge, Massachusetts, 02139-4307

THE NEW INDUSTRIAL ENGINEERING: INFORMATION TECHNOLOGY AND

BUSINESS PROCESS REDESIGN

Thomas H. Davenport James E. Short

June 1990

CISR WP No. 213 Sloan WP No. 3190-90

?1990 T.H. Davenport, J.E. Short Published in Sloan Management Review, Summer 1990, Vol. 31, No. 4.

Center for Information Systems Research Sloan School of Management

Massachusetts Institute of Technology

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