Information Technology Specialist I - Duty Statement



17145-5461000Duty StatementDepartment of Human ResourcesState of California? Current ? ProposedClassification TitleInformation Technology Specialist IDivision/UnitInformation TechnologyWorking TitleClient Security Support and Appeals Support SpecialistIT Domain (if applicable)System EngineeringPosition Number363-175-1402-xxxEffective Date Name Date Prepared CalHR Mission and VisionThe California Department of Human Resources (CalHR) is responsible for all issues related to employee salaries and benefits, job classifications, civil rights, training, exams, recruitment and retention. For most employees, many of these matters are determined through the collective bargaining process managed by CalHR.Our Vision: To be the premier leader and trusted partner in innovative human resources management. Our Mission: To provide exceptional human resources leadership and services with integrity, respect and accountability to state departments and all current and prospective employees.General Statement Under direction of the Information Technology Manager I, Department of Human Resources (CalHR), Infrastructure Unit, the Information Technology Specialist I is responsible for technical support of the Department’s information technology (IT) systems, resolving hardware, software, network, and systems issues. Creates and analyzes reports for the IT systems databases and applications as needed by management and staff. Assists with the infrastructure, hardware, software, and configuration of the network, backups, and systems. In addition, the incumbent will work well under pressure; provide creative solutions in a self-directed and self-motivated environment using current industry standards.The Information Technology Specialist I, serving as client security and application specialist, will deploy, manage and maintain system related to the security of all client systems at CalHR and SPB. This includes Antivirus systems, disk encryption, group policy based security settings and base builds. The client security specialist will also deploy all patches for Microsoft and 3rd party software as well as client agents. The incumbent will also run patch and baseline reports upon management request. The incumbent will also maintain, package and deploy new software and service to clients as well as manage software in the Citrix remote access farm. The Information Technology Specialist I, Serving as the Appeals systems administrator, will ensure the stability and integrity of data. This staff will participate with the installation, monitoring, maintenance, support and optimization of all Appeals IT Systems. The incumbent will develop, implement and maintain documentation for all systems that includes installation procedures, system usage, and disaster recovery. In addition, the incumbent will work well under pressure; provide creative solutions in a self-directed and self-motivated environment using current industry standards. Reporting Relationships:Reports to: Infrastructure ManagerSupervises: No supervisionJob Functions [Essential (E) / Marginal (M) Functions]: 45%Client Security, Email Security, Client Applications, Infrastructure (E)Maintain Phishing, Spam Filtering and email security settings. Maintain email encryption rules. Maintain all client-based security platforms including Vipre, Cloud ATP (Antivirus), disk encryption, base builds, patch deployment and support. Provide application deployment and support services within Citrix Remote Access. Maintain desired state and security posture of clients and servers.Run vulnerability scans and reports and work with system owners to increase security measures. Create and maintain standard security profiles for client using SCAP and NIST standards. 30%Appeals Solution Maintenance & Development and Backup for System Admin (E)Administer Appeals IT Systems. Manage, develop, & test Development and Production environments. Upgrade and maintain software releases. Provide technical expertise to maintain application, users, user roles, & security privileges. Acts as the backup to the technical lead providing direction as needed to support SPB Appeals IT resolving hardware, software, and systems issues. Provides backup assistance of the Appeals IT System administration. Creates and analyzes reports for the Appeals IT systems databases and applications as needed by management and staff. Conducts analysis for business solutions to include program changes for current and future software. Assesses and discusses the need for process improvement and program enhancement with management, as organization needs change.10%Assist with Service Desk 3rd Level Support (E)Serve as 3rd level support for SCCM based deployments, software and OS builds, upgrades and installs. Assist Service Desk with Antivirus, desktop management and tiered desktop deployments. Mentors Service Desk staff on operation of SCCM as well as provide knowledge transfer based on previous role within service desk. Provide back up as necessary for service desk issues and respond to IT issues arising within SPB and CalHR’s computing environment10%Solution Analysis (E)Analyze and recommend cost-effective technical solutions to meet SPB’s technological needs. Analyze best prices and vendor support policies for CMAS and NON CMAS purchases. Obtain competitive bids and acceptable purchasing terms from vendors. Complete, prioritize, and monitor the status of From 5 requisitions to completion.5%Maintain and Develop Technical Expertise (E)Keeps abreast of evolving technology and trends in the IT industry. Performs other IT duties as required consistent with division needs. Supervision ReceivedThe Information Technology Specialist I reports directly to and receives the majority of assignments from the Information Technology Manager I; however, direction and assignments may also come from the Chief Information Officer, Data Processing Manager IV or other senior team member.Supervision ExercisedNone.Special Requirements / Desirable QualificationsMust possess and maintain sufficient strength, agility, endurance and sensory ability to perform the duties contained in this duty statement with or without reasonable accommodation.Ability to: think clearly and respond to issues under difficult conditions. Ability to meet multiple and sometimes conflicting deadlines. Ability to communicate effectively and be diplomatic, organized, professional and discrete with stakeholders, Executive team, the Management team, and other State and departmental employees. Knowledge of current information technology systems environment, equipment, software and accepted industry practices. Ability to perform technical system analysis, write technical reports, and work with Information Technology Division staff to implement management-approved information technology system recommendations.AttendanceMust maintain regular and acceptable attendance at such level as is determined at the Department’s sole discretion. Must be regularly available and willing to work the hours the Department determines are necessary or desirable to meet its business needs.I have read and understand the duties listed above and I can perform these duties with or without reasonable accommodation.* (If you believe reasonable accommodation is necessary, discuss your concerns with the hiring supervisor. If unsure of a need for reasonable accommodation, inform the hiring supervisor, who will discuss your concerns with the Personnel analyst.) *A Reasonable accommodation is any modification or adjustment made to a job, work environment, or employment practice or process that enables an individual with a disability or medical condition to perform the essential functions of his or her job or to enjoy an equal employment opportunity.Duties of this position are subject to change and may be revised as needed or required.Employee SignatureEmployee Printed NameDateI have discussed the duties of this position with and have provided a copy of this duty statement to the employee named above.Supervisor SignatureSupervisor Printed NameDate ................
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