Information Technology Career Pathways
Information Technology Career Pathways
MicroTrain Technologies 720 E. Butterfield Rd, Suite 100
Lombard, IL 60148
Entry into the Field of Information Technology
Entry in the information technology field will typically require a four year degree in an area of study related computer science or computer information systems. In lieu of a degree entry into this field may be obtained through entry level support roles or (though rare) a demonstration of natural talent. With a four year degree one should be able to skip entry level support roles and move straight into a junior level role in a given discipline. Even this, however, is growing increasingly difficult without internships and/or a convincing demonstration of knowledge and/or skills. Internships, volunteer work and industry certifications are all great ways of overcoming any of these barriers.
Career Path Technical Support
You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, monitoring and maintaining the computer systems as well as the networks within an organization. This is the busy frontline, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues.
Tech Support Level One
Level one tech support is typically a customer service role set in a retail or call center environment. As the first line of support your focus is on helping the customer troubleshoot software and hardware issues. This role tends to focus on general product knowledge.
Chicagoland Statistics
The Department of Labor (DOL) classifies this job role as Computer User Support Specialists 151151.00. At this career level you might expect a starting annual salary of around $31,320. Top professionals with 10+ years exp. may expect to make upwards of $84,560 per year. The DOL estimates there to be roughly 16,880Computer User Support Specialistsjobs in the Chicagoland area. According to 2012 IDES estimates, with 13.47%growth in LWA 7 alone, we should expect a total of 9665jobs with 1142total openings by the end 2022.
Sample of companies that hire for this occupation in the Chicagoland Area
Based on an analysis of over 700,000 job postings. PCMI Ticketmaster Dyson Infinity Consulting Solutions Apple Rehabilitation Institute of Chicago
MicroTrain Technologies 720 E. Butterfield Rd, Suite 100
Lombard, IL 60148
Groupon Blue Cross and Blue Shield Association Northwestern University Wyzant
Sample of related job titles
Technical Support Coordinator, Computer Specialist, Computer Support Specialist, Computer Technician, Help Desk Analyst, Support Specialist, Technical Support Specialist
Next steps
Career progression will typically lead to level two support.
Tech Support Level Two
As with level one you will be helping customers resolve issues. However, you will not likely be taking front line calls. This role typically requires more specialized product knowledge.
Chicagoland Statistics
The Department of Labor (DOL) classifies this job role as Computer User Support Specialists 151151.00. At this career level you might expect a starting annual salary between $40,940 and $52,230. Top professionals with 10+ years exp. may expect to make upwards of $84,560 per year. The DOL estimates there to be roughly 16,880Computer User Support Specialistsjobs in the Chicagoland area. According to 2012 IDES estimates, with 13.47%growth in LWA 7 alone, we should expect a total of 9665jobs with 1142total openings by the end 2022.
Sample of companies that hire for this occupation in the Chicagoland Area
Based on an analysis of over 700,000 job postings. Akima JP Morgan Chase Dell Alliance Data Apple Rehabilitation Institute of Chicago Groupon Blue Cross and Blue Shield Association Northwestern University Wyzant
MicroTrain Technologies 720 E. Butterfield Rd, Suite 100
Lombard, IL 60148
Sample of related job titles
Technical Support Level 2, Help Desk Level 2, Desktop Systems Specialist Level 2, Information Technology Specialist 2, Help Desk Tier 2
Next steps
Career progression may lead to level 3 support, systems, networking, analyst or project roles.
Tech Support Level Three
This tends to be a very specialized job and in many organizations level three support is considered to part part of product development rather than general support.
Chicagoland Statistics
The Department of Labor (DOL) classifies this job role as Computer User Support Specialists 151151.00. At this career level you might expect a starting annual salary of between$52,230 and $67,960. Top professionals with 10+ years exp. may expect to make upwards of $84,560 per year. The DOL estimates there to be roughly 16,880Computer User Support Specialists jobs in the Chicagoland area. According to 2012 IDES estimates, with 13.47%growth in LWA 7 alone, we should expect a total of 9665jobs with 1142total openings by the end 2022.
Sample of companies that hire for this occupation in the Chicagoland Area
Based on an analysis of over 700,000 job postings. Akima JP Morgan Chase Dell Alliance Data Apple Rehabilitation Institute of Chicago Groupon Blue Cross and Blue Shield Association Northwestern University Wyzant
Sample of related job titles
Technical Support Level 3, Help Desk Level 3, Desktop Systems Specialist Level 3, Information Technology Specialist 3, Help Desk Tier 3
MicroTrain Technologies 720 E. Butterfield Rd, Suite 100
Lombard, IL 60148
Next steps
Career progression may lead to management, systems, networking, analyst, development or project roles.
Technical Support Manager
Technical support managers train and coordinate the company's technical service staff. In this role, you will typically work with product development teams to improve and build documentation and support procedures.
Chicagoland Statistics
The Department of Labor (DOL) classifies this job role as Computer User Support Specialists 151151.00. At this career level you might expect a starting annual salary of between $67,960 and $84,560. Top professionals with 10+ years exp. may expect to make upwards of $84,560 per year. The DOL estimates there to be roughly 16,880Computer User Support Specialists jobs in the Chicagoland area. According to 2012 IDES estimates, with 13.47%growth in LWA 7 alone, we should expect a total of 9665jobs with 1142total openings by the end 2022.
Sample of companies that hire for this occupation in the Chicagoland Area
Based on an analysis of over 700,000 job postings. Akima JP Morgan Chase Dell Alliance Data Apple Rehabilitation Institute of Chicago Groupon Blue Cross and Blue Shield Association Northwestern University Wyzant
Sample of related job titles
Help Desk Manager, Technical Support Manager, Service Manager, Customer SUpport Manager, Front Line Support Manager, Manager of Technical Services, IT Service Delivery Manager
Next steps
Career progression may lead to information systems management, midlevel systems or networking, networking, development or project roles.
MicroTrain Technologies 720 E. Butterfield Rd, Suite 100
Lombard, IL 60148
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- 21st century skills education competitiveness
- information technology career pathways
- introduction to information technology
- date 23rd august 2021 page no 09
- ict 106 fundamentals of computer systems
- technology and globalization
- information technology career cluster introduction to
- management information systems managing the digital
- science technology engineering mathematics career
- cybersecurity career paths and progression
Related searches
- why is information technology important
- why information technology is important
- importance of information technology today
- information technology in today s world
- information technology topics for research
- information technology in business today
- information technology importance in busi
- information technology essay topics
- information technology importance in business
- importance of information technology essay
- information systems career opportunities
- computer information systems career list