Position: In-Side Sales and Technical Service Support



Position Announcement and Call for Applicants October 2016

Position: Inside Sales and Customer Service Representative

Supervisor: Inside Sales Manager

Employment Type: Full-time

Employment Class: Salary

Benefit Package: Full

Description:

Inside Sales:

This person will be responsible for configuring application and control systems to meet customers’ needs. The representative will interact with the customer via phone, e-mail, and in person to understand their application and control needs. Once understanding the customer’s needs the representative will configure and quote a system. After the configuration is finalized they will ensure the customer has the necessary support during installation and implementation of the SureFire system. This person will support and interact with the territory sales staff to create a seamless customer experience.

Success in this role will require possessing and acquiring significant knowledge about agronomic practices, farm equipment, and SureFire products. Configuration and quoting will be done via SureFire’s business management platform, Microsoft Dynamics GP and Microsoft CRM. The individual must learn to navigate these systems both efficiently and accurately.

Customer Service Representative:

The individual will provide service and support for SureFire products, predominantly by phone and occasionally making a field service call. Success in this role will require knowledge and expertise in the following areas:

• Electronics, 12v DC and 120-240v AC

• Fluid flow dynamics

• Hydraulics

• Plumbing design

• Communication to determine the customer’s problem and implement solutions

The successful applicant may or may not have knowledge, expertise, or experience in all or any of the above areas. The selection process will evaluate the technical and mechanical aptitude of an applicant as an indicator of the ability to acquire the required knowledge.

Skills Required:

• Exceptional communication ability with co-workers and customers via phone, e-mail, and interpersonal dialog

• Team player

• High level of technical expertise about the products offered by SureFire Ag Systems

• Ability to gain knowledge through experiential learning

• Problem-solver—the ability to evaluate a situation, determine possible solutions, and implement the solution determined to be the best course of action.

• Self-starter

• Embrace a dynamic and constantly changing workplace

Being a member of the SureFire Ag Team

In addition to the specific duties detailed above, the individual is expected to provide support and assistance in achieving the overall goals and objectives of SureFire Ag through collaboration, teamwork and communication.

Location and Travel

This position will be located at the SureFire facility in Atwood, KS. Travel may be required at times to support sales events or for field service calls. Travel will not exceed 10%.

Training

No specific training program exists for this position. The individual will be expected to learn through experience, study product manuals and documentation, and ask questions for clarification. SureFire does emphasize employee development. Opportunities will exist to attend specialized training throughout the course of employment.

Other Duties:

The position will have other duties not specifically defined above that are essential for the overall success of SureFire Ag.

Compensation and Benefits

Compensation based on training, skills, and experience. Benefits include medical insurance, life insurance, disability insurance, 401K and a Health Savings Account. SureFire has a bonus plan based on company performance that historically has paid 5- 20% of annual salary.

Interested persons should submit resume and letter of application to Cathy Domsch via e-mail: cdomsch@.

About SureFire

SureFire Ag Systems was founded in August 2007 by Blaine and Erin Ginther, Josh and Lisa Wolters, and Matt Wolters.  At that time, GPS technology was being rapidly adopted by many farmers.  Along with the GPS technology, an opportunity existed to help producers more precisely apply fertilizer, chemical, seed and other crop inputs.  SureFire was created to help producers become more efficient by applying the right product, in the right place, at the right rate.

In January 2008, SureFire had seven full and part time employees.  Our warehouse was a steel building erected around 1950.  Our office was the 1930’s farmhouse on the same farmstead.  The only investors in the business were the founding owners.  To succeed, we had to generate cash by making sales immediately.  More importantly, we began building relationships with our customers that set the stage for five years of impressive growth.

SureFire currently employs 34 full-time employees, and is an Employee-Owned Company that practices open book management.  We have learned the Great Game of Business from the SRC companies in Springfield, MO.  This philosophy has been instrumental to our growth as a company and to the growth of each individual in the company.

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