Lydia Ostermeier, MSN, RN, CHCR • Bonnie Clair, BSN, RN ...

Nurse Retention Toolkit

EverydayWays toRecognize and

Reward Nurses

Lydia Ostermeier, MSN, RN, CHCR Bonnie Clair, BSN, RN

Nurse Retention Toolkit

EverydayWays to Recognize and Reward Nurses

Lydia Ostermeier, MSN, RN, CHCR Bonnie Clair, BSN, RN

Nurse Retention Toolkit: Everyday Ways to Recognize and Reward Nurses is published by HCPro, Inc.

Copyright ? 2008 HCPro, Inc.

All rights reserved. Printed in the United States of America. 5 4 3 2 1

ISBN: 978-1-60146-244-2

No part of this publication may be reproduced, in any form or by any means, without prior written consent of HCPro, Inc., or the Copyright Clearance Center (978/750-8400). Please notify us immediately if you have received an unauthorized copy.

HCPro, Inc., provides information resources for the healthcare industry.

MAGNETTM, MAGNET RECOGNITION PROGRAM?, and ANCC MAGNET RECOGNITION? are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro, Inc. and The Greeley Company are neither sponsored nor endorsed by the ANCC.

HCPro, Inc., is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks.

Bonnie Clair, BSN, RN, Contributing Author Lydia Ostermeier, MSN, RN, CHCR, Contributing Author Cameran Erny, Editor Jamie Gisonde, Executive Editor Emily Sheahan, Group Publisher Patrick Campagnone, Cover Designer Mike Mirabello, Senior Graphic Artist

Michael Roberto, Layout Artist Audrey Doyle, Copy Editor Liza Banks, Proofreader Darren Kelly, Books Production Supervisor Susan Darbyshire, Art Director Jean St. Pierre, Director of Operations

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08/2008 21512

Contents

List of Figures.................................................................................... vi About the Contributors..................................................................... vii How to Use Nurse Retention Toolkit: Everyday Ways to Recognize and Reward Nurses CD-ROM............................................................. ix Introduction....................................................................................... xi

Part 1: Free and budget-friendly rewards

Chapter 1: Celebrate Nurses without Breaking the Bank........................ 3 On-the-Spot Recognition...........................................................................3 Build Collegial Relationships......................................................................8 Nurses Week Celebrations......................................................................... 16 Personalize Gifts and Party Favors............................................................ 22

Chapter 2: No-Cost, Everyday Ways to Recognize and Reward Nurses.. 25 Crafting a Caring Environment................................................................ 25

Nurse Retention Toolkit

? 2008 HCPro, Inc.

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Contents

Make the Most of Staff Meetings............................................................. 27 Publicize Your Nurses................................................................................ 29 The Simple Act of a "Thank You".............................................................. 35 Honor Excellence with Awards................................................................. 39 The Power of Relaxation and Fun Activities.............................................. 42

Chapter 3: Reward and Recognition Tips to Appeal to All Generations............................................................................. 45

One Retention Tip Does Not Fit All........................................................ 45 Nurse's Most Valued Work-Related Recognition...................................... 52

Part 2: Foster a retention culture focused on nurses' needs

Chapter 4: Keep New Nurse Graduates at the Bedside......................... 59

Show Appreciation from the Start............................................................ 59 Open the Feedback Door.......................................................................... 64 Mentoring Programs Provide Vital Support ............................................ 66 Soak in the Knowledge.............................................................................. 75

Chapter 5: Be a Leader: Build Relationships, Promote Autonomy, and Listen to Nurses' Needs............................................................... 77

Nurse-to-Manager Relationships.............................................................. 77 Staff Schedules to Please All Generations................................................. 84 Keep an Open Ear..................................................................................... 87 Pay Attention to the Beginning and the End............................................ 91

Chapter 6: Team Building: The Road to a Positive Work Environment... 93

The Link: Happier Nurses Equal Better Outcomes.................................. 93

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? 2008 HCPro, Inc.

Nurse Retention Toolkit

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