Internal/Conf Generic Template



Cisco Network Asset Collector

Installation Guide and Release Notes

For Windows XP

CNAC Version 1.2

April 29, 2008.

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA



TABLE OF CONTENTS

Introduction 1

Purpose 1

Scope 1

Audience 1

CNAC Installation Overview 2

Task Flow 2

Prepare the Computer ( If you are a CNAC1.0 or CNAC1.1 user, Please skip this section ) 3

Java Runtime Environment 4

Cisco Imaged Laptops 4

Service Pack Needed on Windows XP 4

Popup Blockers 4

Consider Optional Troubleshooting Software 5

Download the CNAC Program Software 6

Install/Upgrade the CNAC Software 6

Upgrade the CNAC Software 6

Install the CNAC Software 9

Release Notes 15

New Features implemented in CNAC1.2 15

Bugs Fixed in CNAC1.2 15

Known Issues in CNAC1.2 15

Introduction

Purpose

The Cisco Network Asset Collector (CNAC) Installation Guide describes how to install/upgrade the CNAC application on your Windows PC so that you can prepare the system to collect network data for a specific customer.

Scope

This guide is pertinent to an initial installation of the CNAC software under Windows XP, in which you perform the tasks necessary to obtain the CNAC software, identify the customer for whom network data is to be collected, and load the software onto your computer. This installation deposits one icon on your Windows desktop(CNAC. Additionally, your Windows Programs menu will be updated to include CNAC. At this point, installation is complete.

Audience

The CNAC tool is intended for use by various programs and services offered by Cisco Systems Customer Advocacy and Sales. Installation and deployment of CNAC on a customer network, as well as subsequent analyses of the data, should be performed by the Cisco team responsible for the particular customer.

CNAC Installation Overview

The CNAC installation loads the Cisco Network Asset Collector program (executable) onto your computer. After you complete the CNAC installation, you can access the CNAC tools from the CNAC icons on your Windows desktop or the Windows Programs menu. Services provided by these applications are described in the following table:

|CNAC Installation Results |

|CNAC Tools |Description |

|Cisco Network Asset Collector |Allows access to the CNAC GUI to perform network discovery and inventory functions. |

N For more information about using the CNAC functions, see the online Help.

Task Flow

This installation requires that the CNAC installation file should be downloaded from the Cisco-internal CCO Server.

This installation guide is organized in accordance with the tasks you will follow to complete the CNAC installation.

• Prepare the Computer

• Download the CNAC Program Software

• Install the CNAC Software

• Verify the Installation

• Accessing the CNAC GUI Interface

Prepare the Computer ( If you are a CNAC1.0 or CNAC1.1 user, Please skip this section )

The following section describes how to prepare your computer before installing CNAC. It contains the following steps:

• Computer Requirements

• Consider Optional Troubleshooting Hardware

The CNAC runs on a computer that must comply with the following software and hardware requirements:

|Computer Requirements |

|Hardware Requirements |Software Requirements |

|(Minimum) | |

|Pentium 4 or higher (Pentium M recommended) |Windows XP with Service Pack 2 |

|512 MB system RAM, plus minimum 0.5 GB swap space for a total of |Any external browser (Recommended: Microsoft Internet Explorer 5.x|

|1 GB memory |and higher) |

|Approximately 100 MB of disk space required by software package, |Screen resolution should be 1024x768 or more than that |

|plus an additional disk space required for discovery/inventory | |

|data (approximately 60 KB per network device, or 60MB per 1000 | |

|devices) | |

N CNAC will be supported on windows platform meeting the requirements mentioned in the table above.

Java Runtime Environment

CNAC will automatically install and configure Java 2 Runtime Environment (J2RE 1.4.2_12) during installation.

\ j2re1.4.2_12\

Cisco Imaged Laptops

Stop the Cisco Security Agent while installing or removing the software.

Service Pack Needed on Windows XP

Service Pack 2 should be installed on Windows XP machines.

Popup Blockers

Pop Up blockers must be disabled during installation/Upgrade.

Consider Optional Troubleshooting Software

Adding troubleshooting software onto your computer can improve access to the CNAC by Cisco support organizations. Cisco Systems recommends the addition of SNMPutil and VNC software, as described in the following table.

|Optional Troubleshooting Software |

|Type |Use |Location |

|SNMPutil |Utility that allows you to verify SNMP read only access from the | |

| |CNAC tool. |select the snmptuil.exe to download |

|VNC |Remote control software that allows you to view and interact with a| |

| |server from a single point of reference, using any kind of |Select Download It Now from the left menu. Download |

| |computer, anywhere on the Internet. VNC is by default turned off |VNC (Free Edition for Windows). |

| |unless you set a password, which can be done when requested by | |

| |support personnel. | |

Download the CNAC Program Software

For CNAC1.1 User

Due to the Crypto tool decommissioning, the check for updates feature will not work on CNAC1.1. Users will be required to download CNAC1.2 from CCO themselves.

For New User

If you are a new user to CNAC, then you need to use the CCO Dashboard to download the latest CNAC software. The CCO Dashboard is a Cisco server, which may only be accessed using your Cisco CCO login ID and password.

Install/Upgrade the CNAC Software

To install/upgrade CNAC successfully, user should have administrator privileges. A Non-Admin user cannot install/upgrade CNAC software.

If you are a CNAC1.0 or CNAC1.1 User ,Please check “Upgrade the CNAC Software” section.

If you are a New CNAC User, Please check “Install the CNAC Software” section.

Upgrade the CNAC Software

CNAC1.0 or CNAC1.1 user can upgrade their application to latest version(1.2) by single click process.

Perform the following steps to upgrade to CNAC1.2:

|Procedure |CNAC Installation |

|1. From the downloaded location, start the CNAC |[pic] |

|Install Wizard. Click Next to continue with the CNAC| |

|Upgrade setup. | |

|2. On Click Next ,a popup will be displayed to get|[pic] |

|the confirmation from the user mentioning that “this| |

|upgrade program will delete the existing CNAC data | |

|before proceeding CNAC1.2 install”. | |

|Select YES to delete and begin the upgrade | |

|installation | |

|Select No to quit upgrade. | |

| | |

|Note: | |

|This Upgrade program will delete the existing CNAC | |

|data only if it was stored under default storage | |

|location CNAC/eclipse/plugins/ONDC_1.0.0/data. | |

|Otherwise user has to delete it manually, if the | |

|storage location is different. | |

|3. CNAC begins configuring the software |[pic] |

|installation. | |

|4. When the upgrade task completes |[pic] |

|successfully, setup complete screen will be | |

|displayed. | |

|Select to either view the README file, or launch | |

|CNAC, and click Finish to close the Install Shield | |

|Wizard. | |

|Finally place the license file that you have | |

|received through email under the following |[pic] |

|location. | |

|\eclipse\plugins\ONDC_1.0.0 | |

| | |

|Note: To get license file , Register at | |

|go/license (no PAK link) OR Contact | |

|CNAC support team for further details. | |

Install the CNAC Software

A new CNAC user should perform the following steps to install CNAC1.2 freshly.

|Procedure |CNAC Installation |

|From the download location, start the CNAC Install|[pic] |

|Wizard. | |

|Click Next to continue with the installation. | |

|Select the radio button to accept the license |[pic] |

|agreement, then click Next. | |

|Click Change to choose an install directory, or | |

|accept the default directory, and then click Next.|[pic] |

|Select the program features you want to install |[pic] |

|and click Next. | |

|Click Install to begin the installation. |[pic] |

|CNAC begins configuring the software installation.|[pic] |

|When the Install Shield Wizard Complete screen |[pic] |

|appears, click Finish to complete the | |

|installation. | |

| |[pic] |

|Select to either view the README file, or launch | |

|CNAC, and click Finish to close the Install Shield| |

|Wizard. | |

| | |

| | |

| | |

| |[pic] |

| | |

| | |

| | |

| | |

| | |

|Place the license file you received through email | |

|under the following location. | |

|\eclipse\plugins\ONDC_1.0.0 | |

| | |

|Note: To get license file , Register at | |

|go/license (no PAK link) OR Contact | |

|CNAC support team for further details. | |

Release Notes

New Features implemented in CNAC1.2

CNAC 35 – Software Infrastructure and Fulfillment Technology (SWIFT) Compatibility

CNAC 36 – Email address: cnac-reporting@

CNAC 37 – Version stamp in Export file

Bugs Fixed in CNAC1.2

CSCsk17750-Bug on non Admin user - During CNAC install

CSCsk84539-Help - check for updates, The screen is not correctly fit in size.

CSCsk89103-Log folder is not created when first time user changes default log loc

CSCsk89120-Duplicate Chassis detection of hostname - During Inventory seed file

CSCsk90501-Credential confirmation is failed when the device has no password(empty)

CSCsl04749-Tool tip text in DT results is very lengthy and exceeds the screen size.

CSCsg33066-Unexplained/weird character on the main help page

CSCsq00076 - Default email client-The attachment of export data should be .zip format.

Known Issues in CNAC1.2

Issue :1

Problem: Determinate progress bar is not implemented in Discovery.

Description: While doing discovery ,user wants to see determinate progress bar which shows a fairly accurate “Percent completed” info. But due to a bug in dependent code ,not able to implement this feature in this release. So currently CNAC display the last discovered ip address details below the progress bar.

Workaround: NIL

Issue :2

Problem: CNAC screen resolution issue.

Description: In few screens ,due to resolution issue the lower portion of the screens are not visible.

For e.g.:

i)Discovery Start Button are not visible

ii)Customer Identification Screen displays partially

So that user not able to execute the available certain functionalities in those screens.

Workaround: Set screen resolution to 1024x768 or more than that.

Issue :3

Problem: Device Discovery idle during run

Description: Sometimes ,in certain networks with large number of devices ( about 300-400) Device Discovery process may become idle ( stop discovering devices ) for more than 24 hours and then resume again , then stop and resume till completion. This happens inconsistently.

Workaround: Continue till completion.

Issue :4

Problem: DD hangs before completion and did not finish .

Description: Sometimes, during device discovery with large number of devices more than 400,discovery process goes hang and never finish or comes out. This happens inconsistently.

Workaround: Stop Discovery and proceed with Inventory.

Issue :5

Problem: Result screen is not displayed in Discovery Troubleshooting...

Description: Result screen is not displayed in Discovery Troubleshooting when user click the pause button and then clicks on the resume button at the completion time.

Workaround: - Use “View Discovery Troubleshoot Status” sub menu to view the result and status screen.

Issue :6

Problem: CNAC 1.1 users not able to download CNAC1.2 through “Check for Updates” feature.

Description: CNAC 1.1 users not able to download CNAC1.2 through “Check for Updates” feature. Because the crypto tool has been decommissioned and is now replaced by K9 CPR tool.

Workaround: - Download directly from CCO using the provided URL.

Issue :7

Problem: Error message "System date has been set back" is thrown even if date has not been set back.

Description: The error message " System date has been set back" may appear sometimes during launching, even if the system date is not changed . This issue is not constantly reproducible .

Workaround: - Currently not available.

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