Horizon User Guide v1.2

?right111Brunel University London – VMware Horizon User Guide 00Brunel University London – VMware Horizon User Guide Table of Contents TOC \o "1-2" \h \z \u 1Introduction PAGEREF _Toc50544552 \h 22What do I need? PAGEREF _Toc50544553 \h 23Accessing Horizon for the first time PAGEREF _Toc50544554 \h 34Accessing and using Horizon PAGEREF _Toc50544555 \h 75Top Tips for using remote access PCs PAGEREF _Toc50544556 \h 136Frequently Asked Questions PAGEREF _Toc50544557 \h 14IntroductionBrunel University has a Horizon Remote Desktop service available which allows students and academic staff to access University Windows desktop computers using any device and from any location. This guide will take you through the steps needed to configure your device to access the service, how to logon to the service and what to do if you experience any issues. What do I need?To use the Horizon Remote Desktop service you will need the following;A compatible device to install the VMware Horizon client softwareYou will need to know your student or staff network account login detailsA network connection – broadband internet is preferred although a 4G/5G mobile network can also be used. If you are accessing the service from within the University, you can use the Brunel Wifi network.Your device can use any of the following operating systems;Microsoft Windows 10MacOS (High Sierra 10.13 or later)Linux Ubuntu or Red Hat EnterpriseiOS (11.x or later)Android (5.0 or later)Chrome OS (75 or later)Students logon using a student ID in the format of StudentID@brunel.ac.ukAcademic staff logon using your Brunel username in the format of username@brunel.ac.uk Your user account will need to be configured for multi-factor authentication (MFA). This adds an extra layer of security and uses your phone to confirm your identity after you have typed in your logon credentials. You may already use some form of MFA for online banking or to access other services and this usually consists of either entering a code which is texted to your phone or using an Authenticator app on your phone.If you haven’t previously set up your Brunel user account for MFA, you will need to open a web browser and go to to configure your details. If you are using an Apple or Android smart phone, it is recommended to download the Microsoft Authenticator app from your app store and use this to confirm your identity when accessing the Horizon Remote Desktop service.If you do not know your username, student ID or password, please contact Computing-Support@brunel.ac.uk or your college IT team who can also assist with configuring your account for MFA if needed.Accessing Horizon for the first timeWhen you access Horizon for the first time, you will need to install the VMware Horizon client on your device. To do this open a web browser and go to . This will take you to the VMware Horizon Clients download page where you will need to select ‘GO TO DOWNLOADS’ for the appropriate Operating System on your device.To install the Horizon client you will need administrative access to your device. If this is your own device you should already have this level of access.Once you have selected the relevant Horizon client version, click on DOWNLOAD NOW on the next screen and once the file has downloaded, open it and follow the installation prompts. Further information regarding the Horizon client can be found at you are downloading the Horizon client on a mobile device, when you click on DOWNLOAD NOW you will be redirected to your app store where you will need to install the app following the usual process for your device.Once the Horizon client installation has completed, open the application, double click ‘Add Server’ and type in horizon.brunel.ac.uk for the name of the Connection Server, and then click ConnectThis will then redirect you to the Brunel University sign in page where you will need to type in your login information as shown;Once you have successfully signed in, the Horizon Client will open again and display desktops that you have been given access to. The desktops shown will vary depending on the types of computers you need to access based on your college or course.You only need to follow all of the steps in this section once for each device that you will be using to access the Horizon Remote Desktop service. Once you have configured a device, you can access and use the service by referring to the next section in this guide.If you have any problems with setting up your device to access Horizon, please contact Computing-Support@brunel.ac.uk or your college IT team.Accessing and using HorizonTo access Horizon on a configured device, open the Horizon client and double click on the horizon.brunel.ac.uk server.This will then redirect you to the Brunel University sign in page where you will need to type in your login information as shown in the Login Information box:Once you have successfully signed in, the Horizon Client will open again and display desktops that you have been given access to. The desktops shown will vary depending on the types of computers you need to access based on your college or course.To connect to a Remote Desktop, double click on a desktop in the Horizon client and this will connect to a random computer in a pool. Computers are grouped into desktop pools with each pool consisting of computers which are of a similar specification and have the same applications available.You should be provided with access to suitable desktop pools which contain the applications you need. Please contact Computing-Support@brunel.ac.uk or your college IT team if you need access to applications that are not available on the Remote desktop computer.When you open a Remote Desktop, it will open full screen by default. You can change the settings in the Horizon client by clicking on the settings cog in the top right-hand corner and configure a desktop to open in a window if required.The Horizon Client settings above also allow you to change the resolution and scaling options if you find the Remote desktop display is not suitable. By default a Remote Desktop will use the same resolution as the device you are connecting from.Once you have connected to a Remote desktop, this can be used to access Brunel applications in the same way as any computer that you physically use while at the University.If you disconnect from a desktop, it will keep your session with any applications you were using open for 30 minutes. After 30 minutes, if you have not reconnected, it will close all applications and sign out of the desktop.WARNING: If you disconnect from a desktop and it automatically signs out after 30 minutes, you will lose any unsaved work. Always save all work to OneDrive or your Home drive before disconnecting from a Remote Desktop session.When you have finished using a Remote Desktop computer, save all of your work and sign out of Windows by clicking on the Start Button, selecting your user name in the Start Menu and clicking on Sign out.WARNING: If you have just saved files in OneDrive, wait for it to finish processing changes before you sign out. The OneDrive icon (blue cloud icon) in the Windows Notification area will show it is still processing changes as per the image below.If you do attempt to sign out while OneDrive is still processing changes, you will see the screen below. Click Cancel to return to the desktop and wait for OneDrive to complete synchronisation.When OneDrive is up to date, the icon will be displayed as shown below and it is then safe to sign Tips for using remote access PCsWe recommend that you login to OneDrive so you can easily save your work and access it later from any device. When you first login to the remote access PC, you will need to login to OneDrive with your studentID@brunel.ac.uk for students or username@brunel.ac.uk for academic staff. For cyber security reasons, we have disabled the USB option within Horizon. For the same reason, we have prevented printer redirection and drive redirection from the remote access PCs too. Please note you might still see this option / button on screen but it will not work. The remote access PC will appear as a separate window on your screen, but you can still minimise the remote access window if you want to use your physical device. Simply click the minimise button at the top right-hand corner of the remote access window. It’s best to use collaborative tools such as Microsoft Teams and Zoom on your physical device or mobile, rather than on the remote access PC. If you use these apps on the remote access PC you might experience issues with audio quality and will not have the option to video call. Support for Horizon works in the same way as all other IT support – students will need to contact Computing-Support@brunel.ac.uk, and academic staff will need to contact their college IT team.Frequently Asked QuestionsWho do I contact if I have a problem? Contact Computing-Support@brunel.ac.uk or your College IT team.Can I access a Horizon Remote Desktop from more than one device? You can configure the Horizon client on multiple devices but you only access Horizon from one device at a time.Can I access a Horizon Remote Desktop from a phone or tablet? Yes but for optimal user experience, a Windows or Mac computer is recommended.Can I print to my own printer from a Horizon Remote Desktop? No, this facility is not available at this time.Can I transfer files between my device and a Horizon Remote Desktop? No, this facility is not available at this time. Use OneDrive to save files that you need to be accessible from different devices.Can I copy and paste text between my device and a Horizon Remote Desktop? Yes, you can copy and paste text from your device to a Horizon Remote Desktop but not vice versaWill I be able to use all of the same applications that I do while using a computer at Brunel? Yes – the PCs you are connecting to have all the same software as those on Campus. PCs in the ‘Central Main’ group on Horizon have the same software as open access PCs on campus e.g. Bannerman and Lecture Centre. If you should have access to more specialist software for your studies, you will be able to see additional pools e.g. CEDPS Computer Science & Maths. Is the performance and user experience the same as physically using a computer at Brunel? The user experience will depend on your device and your network connection. The Horizon Remote Desktop service will generally provide a very good and responsive user experience that is as close as possible to using a computer in person. What happens if I have a network issue and I disconnect from the Remote Desktop? If the network issue is resolved within 30 minutes, you can log back into Horizon and reconnect back to the same computer you were previously using. If you have been disconnected for more than 30 minutes, the computer you were using would have signed out and you will connect to a different computer when you next connect.What’s the maximum time I can be logged into a remote access PC using Horizon? There is a limit of 8 hours per session. ................
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