CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
It is better to just say "I am so sorry." ... say absolutely nothing, but give them a hug instead. A hug is worth a thousand words, and your tears will tell them all they need to know and "hear" from you. ... ones that we would all do well to heed in dealing with the suffering of others, and in knowing what to say without saying the wrong thing ... ................
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