Sample Call Center Script: Insurance Office
Sample Call Center Script: Insurance Office
Carla
McElvey Insurance. This is Carla, may I help you?
Pat
Yeah I'm calling about my auto insurance policy. I just received a notice that my insurance has been cancelled and I paid the bill.
Carla
Oh, okay. If you feel this is an emergency, Bob McElvey is available.
Pat
Yes it is an emergency.
Carla
Okay I can get you through to him. What is your name?
Pat
My name is Pat, and my last name is Jamison.
Carla
Would you spell that for me please?
Pat
J-A-M-I-S-O-N
Carla
Okay Mr. Jamison, you said your auto policy has been cancelled?
Pat
Yes.
Carla
And may I have a call back number for you?
Pat
610-265-1714.
Carla
That's 610-265-1714.
Pat
Yes.
Carla
Okay. I'll send your message to Mr. McElvey right away and he will be calling you back shortly.
Pat
Thank you. So, is it okay to drive my car now?
Carla
I would advise not to do anything until he calls you back, but that should be very shortly. It should not take too long for him to get back to you.
Pat
Okay, great. Thank you.
Carla
You're welcome. Have a good day.
Pat
You too.
Carla
Bye.
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