EXAMINATION 1, Version A

a) Internal customers. b) Ultimate customers. c) Downstream customers. d) Operators. e) External customers. 12. Costs of quality inspections, testing, test equipment, and labs are examples of costs. a) Internal failure. b) External failure. c) Appraisal. d) Prevention. e) Replacement. 13. P-charts are used to measure: a) continuous variation ................
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