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Pereira 1
The Internal Business Process Perspective Wal-Mart
Nehemiah L Pereira
Trident University
Professor: Dr. Katz
BUS 499: BSBA Integrative Project
8 APR 2012
Pereira 2
Nehemiah L Pereira
Professor: Dr. Katz
BUS 499
8 APR 2012
The Internal Business Process Perspective Wal-Mart
The Wal-Mart mission statement is: “We save people money so that they can live better” The strategy of Wal-Mart is cost leadership strategy.
Internal business process perspective:
|Objective |Measure |Target |Action |
|Reduce administrative |Administrative expenses/total |Reduce Administrative expenses/total revenue |Train the employees so that they become|
|expense/total revenues. |revenue. |by 2% every year for next five years. |more efficient. |
|Reduce lead time from online |Average time taken. |Reduce time taken by 5 % in every year for |Use automatic packing and handling |
|orders to delivery. | |next three years. |technology for speeding up. |
|Reduce waiting time for customers |Average waiting time. |Reduce the average waiting time by 15% within |Change the layout of the store so that |
|at counters. | |one year. |more checkout counters are opened. |
The three objectives are reducing administrative expense/total revenues at Wal-Mart; reducing lead time from online orders to delivery at Wal-Mart, and reducing waiting time for customers at counters. The strategy of Wal-Mart is cost leadership; reducing administrative expense/total revenues will help Wal-Mart reduce costs. If Wal-Mart helps customers live better, it must make faster deliveries and reduce waiting time for customers. Reducing waiting time for customers frees their time and enables them to live better.
References:
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2. › business/selling
3. mon.../what-are-balanced-scorecar..
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