Registration and Customer Relations Specialist



Institute for Healthcare Improvement Position SummaryCSI SpecialistThe Institute for Healthcare Improvement () is an independent not-for-profit organization that works with health care providers and leaders throughout the world to achieve safe and effective health care. IHI focuses on motivating and building the will for change, identifying and testing new models of care in partnership with both patients and health care professionals, and ensuring the broadest possible adoption of best practices and effective innovations. Based in Cambridge, Massachusetts, IHI mobilizes teams, organizations, and increasingly nations, through its staff of more than 100 people and partnerships with hundreds of faculty around the world.Position Summary:The Customer Service & Systems Improvement (CSI) Specialist serves as a primary contact for customers and is responsible for delivering excellent customer service. This position demands thorough knowledge of IHI’s programs and products to respond to questions from existing and prospective customers. Position Responsibilities:Respond promptly and fully to written, e-mail, and telephone customer inquires relating to , general program information, program enrollments and billing questionsUnderstand and help achieve IHI mission and goals—and be able to convey these to our customersFunction in and support a fast-paced team environmentCommit to providing world-class customer servicePossible light travel and on-site workOther duties and projects as requiredPosition Knowledge, Skills, and Abilities:Excellent communication skills (written and verbal) are required, including professional telephone etiquette Exceptional organizational, planning, and multitasking skills requiredMust possess a strong working knowledge of PC- based computing, particularly in the Microsoft Office product suiteMust be able to work in a dynamic, fast-paced environment Must have a can-do/positive attitudeMust be highly energetic, motivated, and resourcefulPosition Qualifications:BS/BA degree preferred Prior customer service experience preferredHealth care industry experience is preferredInterested parties should send a cover letter and resume to:Institute for Healthcare ImprovementVice President, Human Resources20 University Road, 7th FloorCambridge, MA 02138employment@ ................
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