TAM International Incorporated

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

TAM International Incorporated Quality Management System

TAM Quality System Manual

TQSM

Document Title

TAM QUALITY SYSTEM MANUAL

Document No.

TQMS

Rev

C

Page

1 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

TABLE OF CONTENTS 1 INTRODUCTION AND SCOPE

2 PROCESS MAP

3 PROCESS DETAILS

4 CONTEXT OF THE ORGANIZATION

? 4.1 Understanding the Organization and its Context ? 4.2 Understanding the Needs and Expectations of Interested Parties ? 4.3 Determining the Scope of the Quality Management System ? 4.4 Quality Management System and its Processes

5 LEADERSHIP

? 5.1 Leadership and Commitment ? 5.2 Policy ? 5.3 Organizational Roles, Responsibilities and Authorities

6 PLANNING

? 6.1 Actions to Address Risks and Opportunities ? 6.2 Quality Objectives and Planning to Achieve Them ? 6.3 Planning of Changes

7 SUPPORT

? 7.1 Resources ? 7.2 Competence ? 7.3 Awareness ? 7.4 Communication ? 7.5 Document and Data Control

Document Title

TAM QUALITY SYSTEM MANUAL

Document No.

TQMS

Rev

C

Page

2 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

8 OPERATION

? 8.1 Operational Planning and Control ? 8.2 Contract Review ? 8.3 Design and Development of Services ? 8.4 Purchasing ? 8.5 Provision of Testing Service Provision ? 8.6 Release of Services ? 8.7 Control of Nonconforming Outputs

9 PERFORMANCE EVALUATION

? 9.1 Monitoring, Measurement, Analysis and Evaluation ? 9.2 Internal Audit ? 9.3 Management Review

10 IMPROVEMENT

? 10.1 General ? 10.2 Nonconformity and Corrective Action ? 10.3 Continual Improvement

Document Title

TAM QUALITY SYSTEM MANUAL

Document No.

TQMS

Rev

C

Page

3 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

1. INTRODUCTION

a. Purpose

The purpose of this Quality Manual is to implement the requirements of ISO 9001:2015 as applicable to TAM International Incorporated.

b. Scope

The Quality Management System is established and defined in this manual to enhance customer satisfaction through the effective application of this system, including processes for continual improvement and the assurance of conformity to the customer and applicable statutory and regulatory requirements. This system applies to all activities at TAM International incorporated and for the following scope of certification; {ISO 9001:2015}.

c. Exclusions

There are no exclusions in this Quality Management System.

Document Title

TAM QUALITY SYSTEM MANUAL

Document No.

TQMS

Rev

C

Page

4 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

2. BUSINESS PROCESS FLOW

Document Title

TAM QUALITY SYSTEM MANUAL

Document No.

TQMS

Rev

C

Page

5 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

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