1. Does your enterprise use internet connection? - FMM



FMM Survey on Broadband Quality and Connection at Factory/Business Premises 2017All responses are STRICTLY CONFIDENTIAL and reported as cumulative results – no individual companies are pany’s current access to broadband servicesCompany name:Business / Factory address:GPS Coordinates of factory:.? N, .? E Location:Residential / Commercial / Industrial ParkSpeed required: (e.g. 5Mbps)1. Does your enterprise use internet connection? a. Yes [Note: Proceed to question No.3] b. No [Note: Proceed to question No.2]2. Reason for not using Internet? Service is not available [Note: Proceed to question No.5] Cost is too high [Note: Survey Ended] Not needed/ interested [Note: Survey Ended]3. What type of connection does your enterprise subscribe to? (Please select all that apply) a. High Speed Broadband (HSBB) e.g. UniFi Business/Maxis Business Fibre/TIME Fiber Business b. xDSL e.g. Streamyx c. Mobile Broadband e.g. MaxisOne Plan, Celcom First d. Others. Please specify: 4. If you are not answering 3.a, please specify your reason? (Please select all that apply) Service is not available Satisfied with current service Cost is too high Not needed/ interested Bound by current broadband contract Not aware of HSBB [Note: If you selected “Service is not available”, please answer question 5, 6 and 7]5. Your enterprise has requested for service from which service providers? Telekom Malaysia (TM) TIME Maxis Others; Please specify: 6. What are the reasons stated by the service provider for the unavailability of services? HSBB access infrastructure is not available HSBB port is full and not available for connection Others. Please specify: 7. How long will be the period for the HSBB service to be available? Please specify (e.g. 14 months): Service provider has no plan yet for the area[Note: Survey ended here for non-HSBB subscription]8. Which of the following best describe your experience using HSBB? 1Very dissatisfied2Dissatisfied3Satisfied4Very Satisfied(i)Network quality & data speed (ii)Network service availability (iii)Service disruption[Note: If you rate 1(Very dissatisfied) or 2 (Dissatisfied) for 8(i) - network quality and data speed, please answer question 9 and 10]9. What is the HSBB internet speed required for your enterprise? < 30Mbps 30Mbps 50Mbps >100Mbps10. How much are you willing to pay for your enterprise HSBB internet connection? < RM 100 RM 100 – RM 199 RM 200 – RM299 ≥ RM 30011. How does HSBB affect your business operations? (Please select all that apply) Improve business communications Downloading or uploading work files and data sharing (please specify e.g. ERP, HRM, CRM, cloud computing etc.) Better access to information Improve customer service Ability to deliver new products and services Increase E-Commerce sales/purchasing E-Payment E-Banking Maintaining company’s online portal Ease of use online government services (please specify e.g. Dagang Net, Immigration, permits & licenses etc.) Others, please specify: _________Respondent’s InformationNameDesignationCompanyTelE-mailStateSubmit to FMM International Business Division by: August 15, 2017 @ email: lily@.my / Fax no. 03-6274 1266 / 7288FMM Survey on Broadband Quality and Connection at Factory/Business Premises 2017Company Name:Please submit for each location / subscription. Connection 1:Address:GPS Coordinates:.? N, .? E No of Internet Users : Current internet service provider (ISP) and Internet package subscribed:ISP :(e.g. TM/Maxis)Price: RM / monthInternet Package:(e.g. Streamyx 1Mbps / Maxis Fibre Internet 10Mbps)Actual broadband speed: To measure the broadband speeds, please use this tool at: . This test should be conducted under normal working hours and fair weather conditions. (All tests must be conducted using LAN cable and WiFi service is disabled during the test)DateTimePing (in ms)Download Speed (in Mbps)Upload Speed (in Mbps)Quality of Service:No. of times of service disruption within the past year months:Total time (in hours) to resume service:Connection 2:Address:GPS Coordinates:.? N, .? E No of Internet Users : Current internet service provider (ISP) and Internet package subscribed:ISP :(e.g. TM/Maxis)Price: RM / monthInternet Package:(e.g. Streamyx 1Mbps / Maxis Fibre Internet 10Mbps)Actual broadband speed: To measure the broadband speeds, please use this tool at: . This test should be conducted under normal working hours and fair weather conditions. (All tests must be conducted using LAN cable and WiFi service is disabled during the test)DateTimePing (in ms)Download Speed (in Mbps)Upload Speed (in Mbps)Quality of Service:No. of times of service disruption within the past year months:Total time (in hours) to resume service: ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download