INTERVIEWING FOR SOLUTIONS

Instructor's Resource Manual (without Test Bank) for

INTERVIEWING FOR

SOLUTIONS

Fourth Edition

Peter De Jong &

Calvin College (Emeritus) Grand Rapids, MI

Insoo Kim Berg

Brief Family Therapy Center Milwaukee, WI

TABLE OF CONTENTS

Introduction ............................................................................................................. 1

GOALS....................................................................................................................................... 1 OUR APPROACH ................................................................................................................... 1 INSTRUCTIONAL RESOURCES .......................................................................................... 2

Class Exercises ...................................................................................................................... 2 The DVD and Individual Exercises ................................................................................... 3 Role-Play Exercises .............................................................................................................. 4 A Note on Instructor Preparation ...................................................................................... 6 Sample Test Questions ........................................................................................................ 7

Chapters 1 & 2: From Problem Solving to Solution Building: Solution Building: The Basics .............................................................................................9

LEARNING OBJECTIVES ...................................................................................................... 9 CLASS EXERCISES .................................................................................................................. 9

Exercise #1: Assumptions .................................................................................................. 9 Exercise #2: Problem Talk versus Solution Talk........................................................... 10 INDIVIDUAL EXERCISES ................................................................................................... 11 Exercise #3: Strengths-focused Interviews .................................................................... 11 Exercise #4: Interviewing a Classmate for Strengths.................................................... 12

Chapter 3: Skills for Not Knowing and Leading from One Step Behind13

LEARNING OBJECTIVES .................................................................................................... 13 CLASS EXERCISES ................................................................................................................ 13

Exercise #5: In-class Observation of DVD Clip ............................................................. 13 Exercise #6: Rule of Summary......................................................................................... 14 Exercise #7: Complaining Exercise................................................................................. 16 Exercise #8: Ten Minutes of Co-constructing ............................................................... 17 INDIVIDUAL EXERCISES ................................................................................................... 18 Exercise #9: Noticing Useful Skills ................................................................................ 19 Exercise #10: Getting Details about Possibilities ........................................................... 22 Exercise #11: Listen, Select, and Build ............................................................................ 24 ROLE-PLAY EXERCISES...................................................................................................... 25 The Structure of the Role-plays........................................................................................ 26 Structure of Practice Sessions ........................................................................................... 27 Guidelines for Processing ................................................................................................. 27

Chapter 4: Getting Started: How to Pay Attention to What the Client Wants ......................................................................................................................29

LEARNING OBJECTIVES .................................................................................................... 29

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CLASS EXERCISES ................................................................................................................ 29 Exercise #12: Generating Problem-Free Talk ................................................................ 29 Exercise #13: Assumptions about Clients in Involuntary Situations ....................... 30 Exercise #14: The Family Heirloom................................................................................ 31 Exercise #15: Composing Questions that Connect with Instructor Feedback ......... 33

INDIVIDUAL EXERCISE ..................................................................................................... 35

Chapter 5: How to Amplify What Clients Want: The "Miracle Question" ..................................................................................................................................37

LEARNING OBJECTIVES .................................................................................................... 37 CLASS EXERCISES ................................................................................................................ 37

Exercise #16: The Miracle Question ............................................................................... 37 Exercise #17: Presence vs. Absence ................................................................................ 38 Exercise #18: Connections................................................................................................. 39 INDIVIDUAL EXERCISE ..................................................................................................... 40 Exercise #19: Listen, Select, and Build ........................................................................... 40 ROLE-PLAY EXERCISES...................................................................................................... 41 Instructions for Follow-up Interviews: ............................................................................... 44

Chapter 6: Exploring for Exceptions: Building on Client Strengths and Successes ................................................................................................................45

LEARNING OBJECTIVES .................................................................................................... 45 CLASS EXERCISES ................................................................................................................ 45

Exercise #20: Amplifying Exceptions and Complimenting ......................................... 45 INDIVIDUAL EXERCISE ..................................................................................................... 47

Exercise #21: Listen, Select, and Build ........................................................................... 47 ROLE-PLAY EXERCISES...................................................................................................... 47

Chapter 7: Formulating Feedback for Clients ................................................49

LEARNING OBJECTIVES .................................................................................................... 49 CLASS EXERCISE .................................................................................................................. 49

Exercise #22: Discussion of Resistance and what Clients Might Want ..................... 49 INDIVIDUAL EXERCISE ..................................................................................................... 51

Exercise #23: Forming End-of-Session Feedback for Melissa..................................... 51 ROLE-PLAY EXERCISES...................................................................................................... 52

Chapter 8: Later Sessions: Finding, Amplifying, and Measuring Client Progress ..................................................................................................................53

LEARNING OBJECTIVES .................................................................................................... 53 CLASS EXERCISE .................................................................................................................. 53

Exercise #24: Connections: Practicing EARS................................................................. 53

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INDIVIDUAL EXERCISES ................................................................................................... 54 Exercise #25: Listen, Select, and Build: EARS ............................................................... 54 Exercise #26: Listen, Select, and Build: Scaling Progress ........................................... 55 Exercise #27: Forming End-of-Session Feedback for Melissa (second session) ....... 55

ROLE-PLAY EXERCISES...................................................................................................... 55

Chapter 9: Interviewing Clients in Involuntary Situations: Children, Dyads, and the Mandated ..................................................................................57

LEARNING OBJECTIVES .................................................................................................... 57 CLASS EXERCISES ................................................................................................................ 57

Exercise #28: In-class DVD Observation ........................................................................ 57 Exercise #29: Interviewing a Dyad .................................................................................. 59 Exercise #30: Responding to "Attitude" and Hostility with the Language of Change ............................................................................................................................................... 59 Exercise #31: Scaling Your (Learner's) Progress as an Interviewer ............................ 62 INDIVIDUAL EXERCISES ................................................................................................... 63 Exercise #32: Listen, Select, and Build: Scaling with a Child ..................................... 63 Exercise #33: Listen, Select, and Build: Conjoint Interviewing .................................. 63 Exercise #34: Listen, Select, and Build with a Client Mandated into Services ......... 64 Exercise #35: Forming End-of-Session Feedback for Alex and his mother, and Tim ............................................................................................................................................... 64 ROLE-PLAY EXERCISES...................................................................................................... 64

Chapter 10: Interviewing in Crisis Situations ................................................67

LEARNING OBJECTIVES .................................................................................................... 67 CLASS EXERCISE .................................................................................................................. 67

Exercise #36: Interviewing a Client in a Crisis Situation ............................................. 67 INDIVIDUAL EXERCISES ................................................................................................... 68

Exercise #37: Listen, Select, and Build with a Client in Crisis.................................... 68 Exercise #38: Forming End-of-Session Feedback for Karen ....................................... 68 ROLE-PLAY EXERCISES...................................................................................................... 69

Chapters 11, 12, & 13: Evidence Base; Professional Values and Human Diversity; Agency, Group, and Organizational Practice.............................71

LEARNING OBJECTIVES .................................................................................................... 71 CLASS EXERCISE .................................................................................................................. 71

Exercise #39: Creating Discourse in the Classroom ..................................................... 71 ROLE-PLAY EXERCISES...................................................................................................... 72

Chapter 14: Applications ....................................................................................73

LEARNING OBJECTIVES .................................................................................................... 73

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CLASS EXERCISE .................................................................................................................. 73 Exercise #40: Creating Discourse in the Classroom ..................................................... 73

Chapter 15: Theoretical Implications ...............................................................75

LEARNING OBJECTIVES .................................................................................................... 75 CLASS EXERCISE .................................................................................................................. 75

Exercise #41: Creating Discourse in the Classroom ..................................................... 75 INDIVIDUAL EXERCISE ..................................................................................................... 76

Exercise #42: Shifting Perceptions and Definitions or, Is Co-construction Real?.... 76 ROLE-PLAY EXERCISES...................................................................................................... 77

Putting it All Together ........................................................................................79

INDIVIDUAL EXERCISE ..................................................................................................... 79 Exercise #43: Using the Language of Change ............................................................... 79

Impressions of the Course..................................................................................87

INDIVIDUAL EXERCISE ..................................................................................................... 87

Appendix A: Role-Play Scenarios.....................................................................89 Appendix B: Sample Test Questions (omitted) ................................1422 Appendix C: Solution-Building Tools.............................................143

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