E-Commerce: E-Commerce Fundamentals

[Pages:161]E-Commerce: E-Commerce Fundamentals

Title: E-Commerce: E-Commerce Fundamentals Course material - knowledge required - for certification Copyright ? 2018 eMarketing Institute Web: Contact us eMarketing Institute c/o Web Media ApS Tove Ma?s Vej 7, . DK-2500 Valby, Copenhagen Denmark VAT ID: DK 3531871301 Email: support@

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1. Introduction ..................................................................................................... 10

Buyers and sellers .................................................................................................................... 10 E-commerce ............................................................................................................................. 11 E-commerce statistics .............................................................................................................. 12

2. What Is E-commerce? ...................................................................................... 16

What is e-commerce? .............................................................................................................. 16 The history of e-commerce ...................................................................................................... 18 How to get started? ................................................................................................................. 19

3. Creating a Business Plan .................................................................................. 22

What is a business plan? .......................................................................................................... 22 Essentials .................................................................................................................................. 23

Business name ............................................................................................................................... 23 Your website .................................................................................................................................. 24 Logo................................................................................................................................................ 25 Product information................................................................................................................. 26 Product to sell ................................................................................................................................ 26 Place to sell .................................................................................................................................... 27 Investment ............................................................................................................................... 28 Web domain................................................................................................................................... 28 Hosting ........................................................................................................................................... 28 Technical support........................................................................................................................... 29 Product related costs ..................................................................................................................... 29 Other things in the business plan ............................................................................................ 30 Predicting profit ............................................................................................................................. 30 Pricing ............................................................................................................................................ 30 Special offers.................................................................................................................................. 31 Plan for promotion......................................................................................................................... 31 Determining goals .................................................................................................................... 33 Benefits of having a business plan ........................................................................................... 34

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Organization................................................................................................................................... 34 Time management ......................................................................................................................... 34 Asset distribution ........................................................................................................................... 34 Unified approach ........................................................................................................................... 34 How to use a business plan? .................................................................................................... 35

4. Legal Guide for E-commerce ............................................................................ 37

Trademark registration ............................................................................................................ 37 Terms of use ............................................................................................................................. 38 Refund policy............................................................................................................................ 40 Privacy policy............................................................................................................................ 41

5. Having an E-commerce Website ...................................................................... 45

Website .................................................................................................................................... 45 Store ......................................................................................................................................... 46 Product information................................................................................................................. 46

Product name................................................................................................................................. 46 Product image ................................................................................................................................ 46 Product description........................................................................................................................ 47 Buttons and fields .......................................................................................................................... 48 Order information .................................................................................................................... 49 Shopping cart ........................................................................................................................... 50 Hosted shopping cart ..................................................................................................................... 50 Licensed shopping cart .................................................................................................................. 50 Shopping cart abandonment ......................................................................................................... 50 Shipping.................................................................................................................................... 53 Shipping yourself............................................................................................................................ 54 Fulfillment warehouse ................................................................................................................... 54 Drop shipping ................................................................................................................................. 54 Payment gateway..................................................................................................................... 55

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Website security....................................................................................................................... 57 PCI standards ................................................................................................................................. 57 SSL certificate................................................................................................................................. 57

6. Choosing an E-commerce Platform .................................................................. 59

Shopify...................................................................................................................................... 59 BigCommerce ........................................................................................................................... 60 Magento ................................................................................................................................... 61 WooCommerce ........................................................................................................................ 63 Volusion.................................................................................................................................... 65

7. How to Promote Your Business........................................................................ 69

Leverage the power of Facebook............................................................................................. 69 Facebook profile ............................................................................................................................ 69 Facebook group ............................................................................................................................. 69 Facebook page ............................................................................................................................... 70 Facebook ads ................................................................................................................................. 71

Spread the news on Twitter..................................................................................................... 71 Network on Pinterest ............................................................................................................... 73 Explore the power of video...................................................................................................... 74 Embrace the world of social media.......................................................................................... 75 Get on Google .......................................................................................................................... 76 Check your website again ........................................................................................................ 77

SEO ................................................................................................................................................. 77 Website analytics ........................................................................................................................... 78 Mobile-friendliness ........................................................................................................................ 78 Write a blog post...................................................................................................................... 78 Share on your blog ......................................................................................................................... 78 Write a guest post.......................................................................................................................... 78 Interview an influencer .................................................................................................................. 79

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Start building your mailing list ................................................................................................. 79

8. Strategies to Increase Sales.............................................................................. 82

Social media marketing ............................................................................................................ 82 Choose the networks ..................................................................................................................... 82 Create a plan .................................................................................................................................. 82 Be active on social media............................................................................................................... 83 Explore paid options ...................................................................................................................... 84 Analyze the performance............................................................................................................... 85

Email marketing ....................................................................................................................... 85 Subscribers..................................................................................................................................... 86 Customers ...................................................................................................................................... 86

Analyze the abandoned cart .................................................................................................... 87

9. E-commerce SEO.............................................................................................. 90

Keyword research .................................................................................................................... 90 Site structure............................................................................................................................ 91

Structure ........................................................................................................................................ 91 Friendly URLs.................................................................................................................................. 92 Internal links .................................................................................................................................. 93 Structured data markup helper ..................................................................................................... 93 On-site SEO............................................................................................................................... 94 Title tag .......................................................................................................................................... 94 Product pages ................................................................................................................................ 95 User-generated content................................................................................................................. 99 Site search.................................................................................................................................... 101 Link building for e-commerce ................................................................................................ 102 Influencer outreach ..................................................................................................................... 102 Partnership................................................................................................................................... 102 Affiliate marketing ....................................................................................................................... 103

10. Common Issues with E-commerce SEO ........................................................ 105

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Duplicate content................................................................................................................... 105 Noindex tag.................................................................................................................................. 105 Canonical tag................................................................................................................................ 105

Content................................................................................................................................... 106 Pagination .............................................................................................................................. 106

Series............................................................................................................................................ 107 Load more .................................................................................................................................... 107 Scrolling........................................................................................................................................ 107 Site speed ............................................................................................................................... 107

11. Mobile SEO for E-commerce ........................................................................ 110

Have a mobile-friendly configuration .................................................................................... 110 Increase site speed................................................................................................................. 111 Video format .......................................................................................................................... 111 Design with mobile users in mind .......................................................................................... 112

12. Exploring Online Marketplaces .................................................................... 115

What is an online marketplace? ............................................................................................ 115 Online marketplace vs. e-commerce website........................................................................ 116

Hosting ......................................................................................................................................... 116 Payment ....................................................................................................................................... 116 Competition ................................................................................................................................. 117 Customers .................................................................................................................................... 117 Selling on Amazon .................................................................................................................. 117 What to sell? ................................................................................................................................ 118 How to start? ............................................................................................................................... 119 Shipping and getting paid ............................................................................................................ 121 Selling on eBay ....................................................................................................................... 121 Start selling .................................................................................................................................. 122 An eBay store ............................................................................................................................... 123

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Other marketplaces................................................................................................................ 125

13. Understanding Customers............................................................................ 128

Types of customers ................................................................................................................ 128 Target group ................................................................................................................................ 129 Potential customers ..................................................................................................................... 129 First-time customer ..................................................................................................................... 130 Recurring customer...................................................................................................................... 130

Buyer persona ........................................................................................................................ 131 User experience ..................................................................................................................... 132 Understanding the buying process ........................................................................................ 133

What is the first thing potential customers will notice?.............................................................. 133 Who are your customers?............................................................................................................ 133 Why do they buy from you? ........................................................................................................ 133 How do they buy? ........................................................................................................................ 134

14. E-commerce Glossary................................................................................... 136 15. Questionnaire .............................................................................................. 144

Questions ............................................................................................................................... 144 Answers .................................................................................................................................. 157

16. Conclusion ................................................................................................... 159

Advantages and disadvantages.............................................................................................. 159 Consistency and dedication ................................................................................................... 159 E-commerce and online marketing........................................................................................ 160

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