Introduction to E-Commerce

[Pages:3868]MARTIN K?TZ

INTRODUCTION TO E-COMMERCE

COMBINING BUSINESS AND INFORMATION TECHNOLOGY

2

Introduction to E-Commerce: Combining Business and Information Technology 1st edition ? 2016 Martin K?tz & ISBN 978-87-403-1520-2 Peer review by Prof. Dr. Michael Brusch, Fachbereich 6, Hochschule Anhalt and Prof. Dr. Corinna V. Lang, Fachbereich 2, Hochschule Anhalt

3

INTRODUCTION TO E-COMMERCE

CONTENTS

Table of abbreviations

1

Basics and definitions

1.1

The term "E-Commerce"

1.2

Business models related to E-Commerce

1.3

Technical and economic challenges

1.4

Exercises

2

Frameworks and architectures

2.1

Actors and stakeholders

2.2

Fundamental sales process

2.3

Technological elements

2.4

Exercises

CONTENTs

7 15 16 24 34 35 37 37 39 44 61

. 360?

thinking

Discover the truth at deloitte.ca/careers

4

? Deloitte & Touche LLP and affiliated entities.

INTRODUCTION TO E-COMMERCE

3

B2C business

3.1

The process model and its variants

3.2

The pricing challenge

3.3

The fulfilment challenge

3.4

The payment challenge

3.5

B2C-business and CRM

3.6

B2C software systems

3.7

Exercises

4

B2B business

4.1

The process model and its variants

4.2

B2B software systems

4.3

Exercises

5

Impact of E-Commerce

5.1

Ethics, morale & technology

5.2

Ethical aspects of ICT

5.3

Overall impacts of E-Commerce

5.4

Specific impacts of E-Commerce

5.5

Exercises

6

Security & compliance management

6.1

Foundations of risk management

6.2

Compliance Management

6.3

Information security management (ISM)

6.4

Technology

6.5

Legal aspects of E-Commerce

6.6

Exercises

7

Electronic payment

7.1

Business and money

7.2

The payment challenge

7.3

Payment procedures

7.4

Receivables management

7.5

Cyber money

7.6

Exercises

5

CONTENTs

62 62 77 79 80 80 81 85

86 86 98 106

108 109 110 112 118 128

130 130 136 137 141 149 152

154 154 156 158 165 166 170

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download