SAP Concur's Mobile App: September 2020 Release Notes



|SAP Concur Release Notes |

|SAP Concur's mobile app |

|Month |Audience |

|Version 9.84 - Associated web release: September 2020 |Client – FINAL |

|Update #1: Monday, October 19, 6:30 PM PT | |

Contents

Summary 4

Android 4

iPhone / iPad 4

Planned Changes 4

Version Information 5

Supported Phone OS 5

Supported Mobile Versions 5

Deprecating Mobile Versions 5

Latest Supported Mobile Versions 5

Release Notes 7

Android / iPhone / iPad – Confirmation Agreements Supported While Submitting a Request 7

Overview 7

What the User Sees 7

iPhone / iPad – SAP Concur Mobile App iOS 14 Compatible 8

iPhone / iPad – New iOS 14 OS Precise Location Setting Feature 8

Overview 8

**Ongoing** Android / iPhone / iPad – New Report Entry Experience 9

Overview 9

Enable / Disable Experience 10

Receipt Store and Receipt Viewer 12

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access 14

Overview 14

Planned Changes 16

**Planned Changes** Android ONLY – Operating System Update 16

Overview 16

**Planned Changes** Android ONLY – Support for Biometric Sign-in 16

Overview 16

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update 17

Overview 17

**Planned Changes** Android / iPhone / iPad – Retirement of Auto Sign-In Setting 18

Overview 18

**Planned Changes** Android / iPhone / iPad – Removal of Expense Reports Legacy User Interface Toggles 20

Overview 20

What the User Sees 21

**Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN 22

Overview 23

**Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page 27

Overview 27

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Summary

Android

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

iPhone / iPad

• iPhone / iPad – Confirmation Agreements Supported While Submitting a Request

• iPhone / iPad – SAP Concur Mobile App iOS 14 Compatible

• iPhone / iPad – New iOS 14 OS Precise Location Setting Feature

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

Planned Changes

• **Planned Changes** Android ONLY – Operating System Update

• **Planned Changes** Android ONLY – Support for Biometric Sign-in

• **Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update

• **Planned Changes** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• **Planned Changes** Android / iPhone / iPad – Removal of Expense Reports Legacy User Interface Toggles

• **Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN

• **Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page

Version Information

Supported Phone OS

|Device |Operating System |

|Apple iPhone |Version 12.0 or greater – users will be able to upgrade to the current version |

|Apple iPad |Version 12.0 or greater – users will be able to upgrade to the current version |

|Google Android |Version 6.0 or greater – users will be able to upgrade to the current version |

Supported Mobile Versions

Note the following:

• Applicable for 9.80 and newer: If the current mobile app on your mobile device is older than the two latest versions, you will be notified - through a Message Center message and push notifications – that you should update the app to the latest version.

• If you have a version of the app older than the last 7 versions on your mobile device, you will see an upgrade notice on the login page and will need to update the app to the latest version or you will no longer be able to access the SAP Concur mobile app on your device.

N The SAP Concur mobile app will not be removed from mobile devices that have a version of the app older than the last 7 versions.

← For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

|Platform |Deprecating Version |

|iPhone/iPad |9.77 |

|Android |9.77 |

Latest Supported Mobile Versions

|Platform |Latest Version |Available |How to Update |

|iPhone/iPad |9.84 |October 13, 2020 |Update via App Store |

|Android |9.84.1 |October 13, 2020 |Update via Google Play |

Locate Version Information on the iPhone

To check the version number on the iPhone:

[pic]

Locate Version Information on the Android

To check the version number on the Android:

[pic]

Release Notes

Android / iPhone / iPad – Confirmation Agreements Supported While Submitting a Request

Overview

With this release, mobile app users can now confirm a confirmation agreement while submitting a request.

What the User Sees

Confirm a Confirmation Agreement While Submitting a Request

|Screen(s) |Description/Action |

|[pic] [pic] |To confirm a confirmation agreement while |

| |submitting a request: |

| |1) On the home screen, tap Requests. |

| |2) On the Requests screen, tap the desired |

| |request. |

| |3) On the request screen, tap Submit. |

| |4) On the Request Submit Confirmation |

| |window, tap Confirm. |

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

iPhone / iPad – SAP Concur Mobile App iOS 14 Compatible

With this release, the SAP Concur mobile app is now compatible - for mobile app users who have iOS mobile devices (iPhone / iPad) - with the iOS 14 operating system.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

iPhone / iPad – New iOS 14 OS Precise Location Setting Feature

Overview

With this release, Concur Drive users – with the iOS 14 operating system on their iOS mobile devices – will see a new reminder dialog. This message reminds users to ensure that the iOS 14 OS Precise Location setting is enabled on their iOS mobile devices. This setting needs to be enabled so that Concur Drive can track trips accurately.

This dialog appears when a user taps Mileage on the home screen to access Drive. It only appears once to mobile app users, but upon re-authentication, they will see the message again.

[pic]

N This message will only appear in the September (9.84) Mobile release and is targeted to be removed in the October (9.85) Mobile release. A programmatic check will be included in the October (9.85) Mobile release, so that mobile app users - with the iOS 14 operating system on their iOS mobile devices - are not allowed to access Drive unless they have this setting enabled.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Ongoing** Android / iPhone / iPad – New Report Entry Experience

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|August 20, 2020 |October 1, 2020 |August 2021 |

With the 9.83 release, SAP Concur mobile app users gained access to the new report entry experience within the mobile app. The new user interface is available exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this experience -from implementation environments to production environments - will be scheduled. In the meantime, customers can escalate any detected issues to SAP Concur support.

With this mobile (9.84) release, all mobile app users now have access to the new receipt store and receipt viewer within the report entry experience. There will be additional changes, which will be described in future release notes.

[pic] [pic]

Enable / Disable Experience

This new experience can be enabled / disabled via a toggle on the Additional Features screen in the mobile settings. The toggle is titled Report Entry Experience for the Android mobile devices or Expense Report (New) / Expense Claim (New) [US / UK] for iOS mobile devices.

Android

Enable / Disable the Report Entry Experience

|Screen(s) |Description/Action |

|[pic] [pic] |To enable / disable the Report |

| |Entry Experience: |

| |1) On the home screen, tap [pic] |

| |(upper-left corner). |

| |2) On the side-menu screen, tap |

| |Settings. |

| |3) On the Concur Settings screen,|

| |tap Additional Features. |

|[pic] |4) On the Additional Features |

| |screen, either swipe the Report |

| |Entry Experience toggle to the |

| |right or the left. |

The new expense details screen will not appear, if the user adds the following expense entries to an expense report:

• Personal Car Mileage, Company Car Mileage, Japan Public Transport expense types

• Expenses created via itineraries

Configuration / Feature Activation

There are no additional configuration or activation steps. This change is available for implementation entities only.

Receipt Store and Receipt Viewer

The new receipt store and the receipt viewer experience are now available to all SAP Concur mobile app users, regardless if they use the new report entry experience, legacy report entry, or the Available Expenses section within the mobile app. The functionality remains the same, although a few changes were made in order to enhance the user experience.

iPhone

In the receipt store, swipe your receipts to the left to see additional options or tap on the receipt to preview it. In the receipt viewer, tap [pic] (upper-right corner) to access more receipt related actions. Swipe left and right to see more receipts or zoom-in and out the receipt as needed.

[pic] [pic]

Android

In the receipt store, swipe a receipt left to see additional options or tap on the receipt to preview it. In the receipt viewer, tap [pic] (upper-right corner) to access more receipt related actions. Swipe up and down to see more receipts or zoom-in and out the receipt as needed.

[pic] [pic]

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access

|Information First Published |Information Last Modified |Feature Target Release Date |

|March 26, 2020 |October 1, 2020 |May 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

! IMPORTANT: SAP is delaying the release of Mobile Parity, originally targeted for March 31st, due to an issue discovered in later rounds of validation. This issue specifically impacts the addition of a Direct Connect Hotel to an existing Air booking, which fails processing in TMC's back office procedures. Engineering teams are currently engaged.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book, and cancel content from Hotel Service V2.

N Airbnb content remains unsupported in the SAP Concur mobile app.

[pic]

Example:

[pic]

User/Customer Benefit

Travelers expect to be able to book travel on any device. After March 31st, travelers will be able to search, book, and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Configuration / Feature Activation

The change is automatically enabled. There are no additional configuration or activation steps. These updates are enabled automatically for all sites with content that is available through Hotel Service V2 Direct Connect, with the exception of Airbnb.

Planned Changes

**Planned Changes** Android ONLY – Operating System Update

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 19, 2020 |-- |November 2020 |

SAP Concur solutions updates the minimum operating system regularly in order to ensure the best possible experience for mobile users. Targeted for the October (9.85) Mobile release, SAP Concur solutions will be updating the minimum supported operating system to v7.0 (Nougat, API 24).

The September Mobile release (9.84) will be the final release for versions v6.0 (Marshmallow, API 23) of the Android operating system.

Please ensure that the operating system on all user devices has been updated to at least v7.0 (Nougat, API 24).

Be aware that users will not be forced to upgrade their device’s operating system, but users who do not update older operating systems will not be able to install versions of the SAP Concur mobile app after the 9.85 October Mobile release.

N For the SAP Concur mobile app – and all other mobile apps – encourage your users to keep their operating systems (and devices, if possible) current.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Planned Changes** Android ONLY – Support for Biometric Sign-in

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

Targeted for the November (9.86) Mobile release, the SAP Concur mobile app for Android will support biometric sign-in options such as fingerprint authentication (Touch ID) and face recognition (Face ID).

N To access the Touch ID and Face ID sign-in options in the mobile app, the desired biometric sign-in method must be enabled and configured on the device.

Business Purpose / Customer Benefit

The addition of support for Touch ID and Face ID provides users with more sign-in options for ease of use.

What the User Sees

On Android devices that support biometric options, the user will be able to enable the supported biometric authentication type in the mobile app by navigating to Settings > Sign In and selecting the desired biometric option.

Configuration / Feature Activation

Support for biometric sign-in is added to the SAP concur mobile app automatically; however, the desired biometric options must be enabled and configured on the Android device before they can be enabled in the SAP Concur mobile app.

← For more information, refer to the Mobile Authentication Update FAQ.

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 1, 2020 |-- |January 2021 |

Targeted for the January (9.87) Mobile release, SAP Concur solutions plans to reduce maintaining mobile app access and security for the current version and previous 6 versions (total of 7 versions) to the current version and 2 previous versions (total of three versions). This means that a user will be signed out automatically if they haven't updated the SAP Concur mobile app over the course of 3 updates (typically 3 months) and is using the fourth most recent version.

For example, users with the 9.84 version of the mobile app on their mobile devices - after the January (9.87) Mobile release - will automatically be logged out of the app. Once users have updated the mobile app on their mobile devices to version 9.85 or higher of the app, they will be able to sign back into the SAP Concur mobile app.

N Mobile app users - who are on the third most recent version - will be notified via a message in the Message Center and push notifications – that they should update the mobile app to the latest version. Once the user upgrades the app to the latest version, they will no longer receive these messages and notifications.

Business Purpose / Customer Benefit

The update to this policy provides greater resources for innovations and improves overall security.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Planned Changes** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

These changes are part of the SAP's continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|September 9, 2020 |September 16, 2020 |November 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

Targeted for the November (9.86) Mobile release, SAP plans to retire the automatic sign-in setting in the SAP Concur mobile app. This change coincides with the redesign of the mobile sign-in page which will also be implemented with the November release.

! IMPORTANT: Between the November and March releases, admins should confirm that users are aware of this change.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure automatic sign-in setting.

What the User Sees

Beginning with the November release, users will see the redesigned sign-in page. The redesigned sign-in page does not support the automatic sign-in setting.

Between the November release (9.86) and the March release (9.89), users will be able to switch back to the old sign-in page design and, if the autologin property is enabled for their company, the user will be able to use the automatic sign-in setting in SAP Concur mobile app settings.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Auto Sign-In Settings

[pic] [pic]

The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release and the auto sign-in setting will no longer be available.

The user will no longer see the Auto Sign In setting on the Security page in the SAP Concur mobile app settings.

← For more information on the new mobile sign-in experience, refer to the **Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page release note in the SAP Concur mobile app release notes.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

**Planned Changes** Android / iPhone / iPad – Removal of Expense Reports Legacy User Interface Toggles

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|August 20, 2020 |-- |October 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

For a while, SAP Concur mobile app users have had the option to continue using the expense reports legacy user interface via disabling the Expense Report (New) and Expense Report (New) – Approver toggles on the Additional Features screen in the mobile app settings.

Targeted for the October (9.85) Mobile release, SAP plans to remove the Expense Report (New) and Expense Report (New) – Approver toggles from the Additional Features screen and mobile users will no longer have access to the expense reports legacy user interface.

Business Purpose / Customer Benefit

This update offers a more streamlined experience to users, while they work with expense reports in the mobile app.

What the User Sees

Access the Expense Report (New) and Expense Report (New) – Approver Toggles - iPhone

|Screen(s) |Description/Action |

|[pic] |To access the Expense Report (New) and Expense Report |

| |(New) – Approver toggles: |

| |1) On the home screen, tap [pic] (upper-left corner). |

| |2) On the side-menu, tap Settings. |

| |3) On the Concur Settings screen, tap Additional |

| |Features. |

| |4) On the Additional Features screen, you can do the |

| |following: |

| |Drag the Expense Report (New) toggle to the left to |

| |disable the new expense reports user interface |

| |-or- |

| |Drag the Expense Report (New) toggle to the right to |

| |enable the new expense reports user interface |

| |-or- |

| |Drag the Expense Report (New) – Approver toggle to the |

| |left to disable to the new expense reports user |

| |interface |

| |-or- |

| |Drag the Expense Report (New) – Approver toggle to the |

| |right to disable to the new expense reports user |

| |interface |

Access the Expense Report (New) and Expense Report (New) – Approver Toggles - Android

|Screen(s) |Description/Action |

|[pic] |To access the Expense Report (New) and Expense Report |

| |(New) – Approver toggles: |

| |1) On the home screen, tap [pic] (upper-left corner). |

| |2) On the side-menu, tap Settings. |

| |3) On the Concur Settings screen, Additional Features. |

| |4) On the Additional Features screen, you can do the |

| |following: |

| |Drag the Expense Report (New) toggle to the left to |

| |disable the new expense reports user interface |

| |-or- |

| |Drag the Expense Report (New) toggle to the right to |

| |enable the new expense reports user interface |

| |-or- |

| |Drag the Expense Report (New) – Approver toggle to the |

| |left to disable to the new expense reports user |

| |interface |

| |-or- |

| |Drag the Expense Report (New) – Approver toggle to the |

| |right to disable to the new expense reports user |

| |interface |

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Planned Changes** Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|May 2020 |October 19, 2020 |November 2020 |

Targeted for the November (9.86) Mobile release, SAP Concur solutions plans to retire the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincides with the redesign of the mobile sign-in page which will also be implemented with the November release.

Beginning with the November release, users will be able to switch back to the old sign-in page design and will be able to use the Mobile PIN sign-in option on that page. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

! IMPORANT: Between the November and March releases, admins should confirm that users are aware of this change and ensure that users can sign in using one of the supported methods listed in this release note.

With the retirement of the mobile PIN sign-in option, users will continue to be able to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

□ Mobile SSO

□ SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

← For information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app, and makes the mobile sign-in experience more consistent with the web sign-in experience.

What the User Sees

Beginning with the October release (9.85), when users sign in to the mobile app, they will see a message similar to the following notifying them about the upcoming change.

[pic]

Beginning with the November release, users will see the new sign-in screen, including the option to go back to the old sign in experience.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The following screenshots reflect an in-progress design change and might not reflect the final design of the sign-in screens. In addition, the options on the screen that appears after a user enters their username, email address, or SSO code will differ depending on their company’s configuration.

[pic] [pic]

Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they enter their retired mobile PIN in the Password field on the redesigned sign-in page, they will receive a message that the password is invalid and will be prompted to reenter their password.

N Between the November (9.86) and March (9.89) releases, users can switch back to the old page design, and can use their PIN to sign in on that page. Users must have an alternate, supported sign-in method before installing the March (9.89) release.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in screen.

• Users can reset their password by going to Profile > Profile Settings > Change Password within the web version of SAP Concur solutions.

N In some SAP Concur configurations, the ability for users to reset their passwords is disabled. If password reset is disabled and you need to reset your password, contact your company’s designated resource (for example, a Company Administrator) to address this issue.

More information on the retirement of the Mobile PIN sign-in option will appear in future release notes.

← For more information on the new mobile sign-in experience, refer to the **Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page release note in the Planned Changes section.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

**Planned Changes** Android / iPhone / iPad – Redesign of the Sign In Page

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 2019 |October 19, 2020 |November 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

Targeted for the November (9.86) Mobile release, the Mobile Sign In page will be redesigned and improved. The enhancements will improve the user experience, improve security, and simplify configuration. It will also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Beginning with the October release (9.85), when users sign in to the mobile app, they will see a message similar to the following notifying them about the upcoming changes.

[pic]

Beginning with the November release, users will see the new sign-in pages and will have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The following screenshots reflect an in-progress design change and might not reflect the final design of the sign-in screens. In addition, the options on the screen that appears after a user enters their username, email address, or SSO code differs depending on their company’s configuration.

[pic] [pic]

← For more information, refer to the Mobile Authentication Update FAQ.

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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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