Chapter 1: Why Organizational Behavior Matters

assigning Paige to the grill and always put her in customer service related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby’s actions were an example of. a. Organizational change *b. Positive organizational behavior. c. Reciprocal leader. d. 360 degree feedback. Learning Objective: 1.8. Cognitive ... ................
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