PHARMACY SERVICES NC III



PHARMACY SERVICES NC IIIHUMAN HEALTH/HEALTH CARE SECTORTechnical Education and Skills Development Authority (TESDA)East Service Road, South Superhighway, Taguig, Metro ManilaTechnical Education and Skills Development Act of 1994(Republic Act No. 7796)Section 22, “Establishment and Administration of the National Trade Skills Standards” of the RA 7796 known as the TESDA Act mandates TESDA to establish national occupational skill standards. The Authority shall develop and implement a certification and accreditation program in which private industry group and trade associations are accredited to conduct approved trade tests, and the local government units to promote such trade testing activities in their respective areas in accordance with the guidelines to be set by the Authority. The Training Regulations (TR) serve as basis for the:Competency assessment and certification;Registration and delivery of training programs; andDevelopment of curriculum and assessment instruments.Each TR has four sections:Section 1Definition of Qualification - refers to the group of competencies that describes the different functions of the qualification.Section 2Competency Standards - gives the specifications of competencies required for effective work performance.Section 3Training Arrangements - contains information and requirements in designing training program for certain Qualification. It includes curriculum design; training delivery; trainee entry requirements; tools, equipment and materials; training facilities; trainer’s qualification; and institutional assessment.Section 4Assessment and Certification Arrangements - describes the policies governing assessment and certification procedure. TABLE OF CONTENTSHUMAN HEALTH/HEALTH CARE SECTORPHARMACY SERVICES NC IIIPage No.SECTION 1 PHARMACY SERVICES NC III 1 SECTION 2COMPETENCY STANDARD 2 - 100Basic Competencies 2 - 22Common Competencies 23 - 48Core Competencies 49 - 100SECTION 3TRAINING ARRANGEMENTS 101 - 1233.1Curriculum Design 101Basic Competencies 102 - 105Common Competencies 106 - 109Core Competencies 110 - 1203.2Training Delivery 1213.3Trainee Entry Requirements 1213.4List of Tools, Equipment and Materials 1223.5Training Facilities 1233.6Trainers' Qualifications 123SECTION 4ASSESSMENT AND CERTIFICATION ARRANGEMENTS 124 - 125COMPETENCY MAP 126DEFINITION OF TERMS 127 - 129ACKNOWLEDGEMENTS 130 - 131TRAINING REGULATIONS FORPHARMACY SERVICES NC IIISECTION 1PHARMACY SERVICES NC III QUALIFICATIONThe PHARMACY SERVICES NC III Qualification consists of competencies that a person must achieve to perform general housekeeping, monitor the supply/inventory of pharmaceutical products, Handle and control pharmaceutical products, Arrange and display pharmaceutical products, Perform good laboratory practices, Dispense pharmaceutical products, Demonstrate product knowledge on medicines, Perform health promotion education, vigilance and adhere to good manufacturing practices. The Units of Competency comprising this Qualification include the following:UNIT CODEBASIC COMPETENCIES500311109Lead Workplace Communication500311110Lead small teams500311111Develop and Practice Negotiation Skills500311112500311113500311114Solve Problems Related to Work ActivitiesUse Mathematical Concepts and Techniques Use Relevant TechnologiesUNIT CODECOMMON COMPETENCIESHCS245201Maintain an effective relationship with clients/customers (marketing)HHC532201TRS311204TRS311203HHC532202Update industry knowledge and practice through continuing educationPerform workplace security and safety practicesPerform computer operationsUse pharmaceutical calculation techniques and terminologiesHHC532301CORE COMPETENCIES Practice good housekeeping HHC532302Monitor supply/inventory of pharmaceutical productsHHC532303Handle and control pharmaceutical productsHHC532304HHC532305HHC532306HHC532307HHC532308HHC532309Arrange and display pharmaceutical productsPerform good laboratory practicesAdhere to good manufacturing practicesDemonstrate product knowledge on medicinesDispense pharmaceutical productsPerform health promotion education, vigilanceA person who has achieved this Qualification is competent to be:Pharmacy AssistantSECTION 2COMPETENCY STANDARDSThis section gives the details of the contents of the basic, common and core units of competency required in PHARMACY SERVICES NC III. BASIC COMPETENCIESUNIT OF COMPETENCY:LEAD WORKPLACE COMMUNICATIONUNIT CODE:500311109 UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSCommunicate information about workplace processesAppropriate communication method is selected Multiple operations involving several topics areas are communicated accordinglyQuestions are used to gain extra informationCorrect sources of information are identifiedInformation is selected and organized correctlyVerbal and written reporting is undertaken when requiredCommunication skills are maintained in all situationsOrganization requirements for written and electronic communication methodsEffective verbal communication methodsMethods of CommunicationTypes of QuestionCommunication ToolsQuestioning TechniquesOrganizing informationUnderstanding and conveying intended meaningParticipating in variety of workplace discussionsComplying with organization requirements for the use of written and electronic communication methodsReporting occupational hazards during meetingsLead workplace discussionsResponse to workplace issues are sought Response to workplace issues are provided immediatelyConstructive contributions are made to workplace discussions on such issues as production, quality and safetyLeadership as a management functionBarriers of communicationEffective verbal communication methodsMethod/techniques of discussionHow to lead discussionHow to solicit responseCommunicating effectivelyConsulting other PAs with housekeeping schedulesIdentify and communicate issues arising in the workplaceIssues and problems are identified as they ariseInformation regarding problems and issues are organized coherently to ensure clear and effective communicationDialogue is initiated with appropriate personnelCommunication problems and issues are raised as they ariseTypes of issues and problems in the workplaceWritten and electronic communication methodsCommunication barriers affecting workplace discussionsIdentifying problems and issues, as well as its causeOrganizing information on problems and issuesRANGE OF VARIABLESVARIABLERANGECommunication methodNon-verbal gesturesVerbalFace to faceTwo-way radioSpeaking to groupsUsing telephoneWrittenInternetEVIDENCE GUIDECritical aspects of CompetencyAssessment requires evidence that the candidate:Dealt with a range of communication/information at one timeMade constructive contributions in workplace issuesSought workplace issues effectivelyResponded to workplace issues promptlyPresented information clearly and effectively written formUsed appropriate sources of informationAsked appropriate questionsProvided accurate information Resource ImplicationsThe following resources should be provided:Variety of InformationCommunication toolsSimulated workplaceMethods of AssessmentCompetency in this unit may be assessed through:Written ExaminationOral QuestioningContext for AssessmentCompetency may be assessed in the workplace or in simulated workplace environmentUNIT OF COMPETENCY: LEAD SMALL TEAMS (Guide and lead others/ Be responsible to others)UNIT CODE: 500311110UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSProvide team leadershipWork requirements are identified and presented to team membersReasons for instructions and requirements are communicated to team membersTeam members’ queries and concerns are recognized, discussed and dealt withCompany policies and proceduresHow performance expectations are setMethods of Monitoring PerformanceClient expectationsDefinition of TeamTeam member’s duties and responsibilitiesSkills and techniques in promoting team buildingUp-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concernCommunication skills required for leading teamsTeam building skillsNegotiating skillsEvaluation skillsAssign responsibilitiesDuties and responsibilities are assigned in consideration of skills, knowledge, and aptitude required to properly undertake the task and according to company policyDuties are delegated according to individual preference, domestic and personal considerations, whenever possibleConcept of delegationUnderstanding individual differencesMethods of monitoring performanceDuties and responsibilities of each team memberKnowledge in identifying each team member duties and responsibilities Delegating skillsIdentifying individual skills, knowledge and attitude as basis for allocating responsibilitiesIdentifying each team member duties and responsibilitiesSet performance expectations for team membersPerformance expectations are established based on client needs and according to assignment requirementsPerformance expectations are based on individual team members duties and area of responsibilityPerformance expectations are discussed and disseminated to individual team membersDefinition of performance indicators/ criteriaDefinition of team goals and expectationsMethods of monitoring performanceClient expectationsTeam members duties and responsibilitiesDefining performance expectations criteriaIdentifying performance indicatorsEvaluating performanceSetting individual performance target/ expectation indicatorsSupervise team performanceMonitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if requiredTeam members are provided with feedback, positive support and advice on strategies to overcome any deficienciesPerformance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policyTeam members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfactionTeam operations are monitored to ensure that employer/client needs and requirements are metFollow-up communication is provided on all issues affecting the teamAll relevant documentation is completed in accordance with company proceduresUnderstanding, monitoring of workHow to undertake corrective and preventive actionUnderstanding feedback and procedureFeedback reporting procedureMethods of monitoring performanceTeam member’s duties and responsibilitiesMonitoring team operation to ensure client needs and satisfactionMonitoring skills Setting prioritiesEvaluating performanceInformal/ formal counseling skillRANGE OF VARIABLESVARIABLERANGEWork requirementsClient ProfileAssignment instructionsTeam member’s concernsRoster/shift detailsMonitor performanceFormal processInformal processFeedbackFormal processInformal processPerformance issuesWork outputWork qualityTeam participationCompliance with workplace protocolsSafetyCustomer serviceEVIDENCE GUIDECritical aspects of Competency Assessment requires evidence that the candidate:Maintained or improved individuals and/or team performance given a variety of possible scenarioAssessed and monitored team and individual performance against set criteriaRepresented concerns of a team and individual to next level of management or appropriate specialist and to negotiate on their behalfAllocated duties and responsibilities, having regard to individual’s knowledge, skills and aptitude and the needs of the tasks to be performedSet and communicated performance expectations for a range of tasks and duties within the team and provided feedback to team membersResource ImplicationsThe following resources should be provided:Access to relevant workplace or appropriately simulated environment where assessment can take placeMaterials relevant to the proposed activity or taskMethods of AssessmentCompetency in this unit may be assessed through:Written ExaminationOral Questioning PortfolioContext for AssessmentCompetency assessment may occur in workplace or any appropriately simulated environmentAssessment shall be observed while task are being undertaken whether individually or in-groupUNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSPlan negotiationsInformation on preparing for negotiation is identified and included Non verbal environments is identified and includedInformation on active listening is identified and included Information on different questioning techniques is identified and included Information is checked to ensure it is correct and up-to- dateKnowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiationCommunication skills (verbal and listening)Active listening Setting conflictPreparing conflict resolutionProblem solving strategies on how to deal with unexpected questions and attitudes during negotiationInterpersonal skills to develop rapport with other partiesParticipate in negotiations Criteria for successful outcome are agreed upon by all partiesDesired outcome of all parties are consideredAppropriate language is used throughout the negotiationA variety of questioning techniques are usedThe issues and processes are documented and agreed upon by all partiesPossible solutions are discussed and their viability assessedAreas for agreement are confirmed and recordedFollow-up action is agreed upon by all partiesOutcome of negotiation Knowledge on LanguageDifferent Questioning techniquesProblem solving strategies on how to deal with unexpected questions and attitudes during negotiation FlexibilityEmpathy Decision making and conflict resolution strategies proceduresProblem solving strategies on how to deal with unexpected questions and attitudes during negotiationNegotiating skillCommunication skills (verbal and listening)Observation skills Interpersonal skills to develop rapport with other partiesApplying effective questioning techniquesSetting conflictRANGE OF VARIABLESVARIABLERANGEPreparing for negotiation1.11.21.31.41.51.6 Background information on other parties to the negotiationGood understanding of topic to be negotiatedClear understanding of desired outcome/sPersonal attributesSelf-awarenessself esteemobjectivityempathyrespect for othersInterpersonal skillslistening/reflectingnon-verbal communicationassertivenessbehavior labelingtesting understandingseeking informationself-disclosingAnalytic skillsobserving differences between content and processidentifying bargaining informationapplying strategies to manage processapplying steps in negotiating processstrategies to manage conflictsteps in negotiating processoptions within organization and externally for resolving conflictNon verbal environments2.12.22.32.4Friendly receptionWarm and welcoming roomRefreshments offeredLead in conversation before negotiation beginsActive listening3.13.23.33.43.5AttentiveDon’t interruptGood postureMaintain eye contactReflective listeningEVIDENCE GUIDECritical aspects of CompetencyAssessment requires evidence that the candidate:Demonstrated sufficient knowledge of the factors influencing negotiation to achieve agreed outcomeParticipated in negotiation with at least one person to achieve an agreed outcomeResource ImplicationsThe following resources should be provided: Room with facilities necessary for the negotiation processHuman resources (negotiators) Methods of AssessmentCompetency in this unit may be assessed through:Written ExaminationOral QuestioningPortfolioContext for AssessmentCompetency to be assessed in real work environment or in a simulated workplace setting.UNIT OF COMPETENCY:SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE:500311112UNIT DESCRIPTOR:This unit of covers the knowledge, skills and attitudes required solving problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSExplain the analytical techniquesAnalytical techniques are identifiedUse of each technique is applied in real life situationsProblem identification techniquesObservation, investigation and analytical techniquesCause and effect diagramsPARETO analysisSWOT analysisGANTchartConduct investigation and root cause analysisImplement corrective actions Identify the problemVariances are identified from normal operating parameters; and product qualityExtent, cause and nature of the problem are defined through observation, investigation and analytical techniquesProblems are clearly stated and specifiedCompetence includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize non-standard situationsCompetence to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendationsRelevant equipment and operational processesEnterprise goals, targets and measuresEnterprise quality, OHS and environmental requirementEnterprise information systems and data collationIndustry codes and standardsNormal operating parameters and product qualityUse range of formal problem solving techniquesIdentify and clarify the nature of the problemEvaluate the effectiveness of a present process Apply analytical techniques3. Determine fundamental causes of the problem Possible causes are identified based on experience and the use of problem solving tools / analytical techniquesPossible cause statements are developed based on findings3.3 Fundamental causes are identified per results of investigation conductedRelevant equipment and operational processesEnterprise goals, targets and measuresEnterprise quality, OHS and environmental requirementsEnterprise information systems and data collationIndustry codes and standards3.1 Analysis of root causes4. Determine corrective actionAll possible options are considered for resolution of the problemStrengths and weaknesses of possible options are consideredCorrective actions are determined to resolve the problem and possible future causes.4.4 Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures.Understand the procedure in undertaking corrective actionPrinciples of decision making strategies and techniquesEnterprise information systems and data collationAction planningIdentify and clarify the nature of the problemDevise the best solutionEvaluate the solutionImplement plan to rectify the problemImplementing corrective and preventive actions based on root cause analysisRANGE OF VARIABLESVARIABLERANGEAnalytical techniquesBrainstormingIntuitions/LogicCause and effect diagramsPareto analysisSWOT analysisProblemNon – routine process and quality problemsEquipment selection, availability and failureTeamwork and work allocation problemSafety and emergency situations and incidentsAction plans Priority requirementsMeasurable objectivesResource requirementsTimelinesCoordination and feedback requirementsSafety requirementsRisk assessmentEnvironmental requirementsEVIDENCE GUIDECritical aspects of CompetencyAssessment requires evidence that the candidate:Identified the problemDetermined the fundamental causes of the problemDetermined the correct / preventive actionProvided recommendation to managerThese aspects may be best assessed using a range of scenarios / case studies / what ifs as a stimulus with a walk through forming part of the response. These assessment activities should include a range of problems, including new, unusual and improbable situations that may have happened.Resource ImplicationsAssessment will require suitable method of gathering evidence of operating ability over a range of situations. Case studies / what ifs will be required as well as bank of questions which will be used to probe the reason behind the observable action. Methods of AssessmentCompetency in this unit may be assessed through:Written ExaminationOral QuestioningContext for AssessmentIn all workplace, it may be appropriate to assess this unit concurrently with relevant teamwork or operation units.UNIT OF COMPETENCY:USE MATHEMATICAL CONCEPTS AND TECHIQUES UNIT CODE: 500311113UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSIdentify mathematical tools and techniques to solve problemProblem areas are identified based on given conditionMathematical techniques are selected based on the given problemFundamental operation (addition, subtraction, division, multiplication)Measurement systemsUnits of measurement and its conversionStandard formulasBasic measuring tools/devicesSteps in solving problem Identifying and selecting different measuring toolsApplying different formulas in solving problemsDescribing the units of measurement and fundamental unitsStating arithmetic calculations involving the following; addition, subtraction, division, multiplication Applying theory into actual application on calculation of transactionsApplying theory into actual application on appropriate net content/quantity of medicine to dispense complete regimenApply mathematical procedure/solutionMathematical techniques are applied based on the problem identifiedMathematical computations are performed to the level of accuracy required for the problemResults of mathematical computation is determined and verified based on job requirementsProblem-based questionsEstimationUse of mathematical tools and standard formulasMathematical techniquesSolving mathematical computationsConverting Metric to EnglishSelecting and using appropriate and efficient techniques and strategies to solve problemsAnalyze results Result of application is reviewed based on expected and required specifications and outcomeAppropriate action is applied in case of errorTechniques in analyzing the resultsProcess in reviewing the resultsPrecision and accuracyFour fundamental operationsSteps in solving problemStandard formulasConversion measurementAnalyzing the result based on the specified requirementsInterpreting and communicating the results of the analysisRANGE OF VARIABLESVARIABLERANGEMathematical techniquesMay include:Four fundamental operationsMeasurementsUse/Conversion of units of measurementsUse of standard formulasAppropriate actionReview in the use of mathematical techniques (e.g. recalculation, re-modeling)Report error to immediate superior for proper actionEVIDENCE GUIDECritical Aspects of CompetencyAssessment requires evidence that the candidate:Identified, applied and reviewed the use of mathematical concepts and techniques to workplace problemsResource ImplicationsThe following resources should be provided:CalculatorBasic measuring toolsCase ProblemsMethods of AssessmentCompetency in this unit may be assessed through:Written ExaminationOral QuestioningContext for AssessmentCompetency may be assessed in the work place or in a simulated work place settingUNIT OF COMPETENCY:USE RELEVANT TECHNOLOGIES (Apply technology effectively) UNIT CODE:500311114UNIT DESCRIPTOR:This unit of competency covers the knowledge, skills, and attitude required in selecting, sourcing and applying appropriate and affordable technologies in the workplace.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIREDKNOWLEDGEREQUIREDSKILLSStudy/select appropriate technologyUsage of different technologies is determined based on job requirementsAppropriate technology is selected as per work specificationAwareness on technology and its functionCommunication techniquesHealth and safety procedureCompany policy in relation to relevant technology Machineries/ equipment and their applicationSoftware programsIdentifying relevant technology on jobApply relevant technologyRelevant technology is effectively used in carrying out functionApplicable software and hardware are used as per task requirementManagement concepts are observed and practiced as per established industry practicesKnowledge on operating instructionsUnderstanding software and hardware systemCommunication techniquesHealth and safety procedureCompany policy in relation to relevant technologyDifferent management conceptsTechnology adaptabilityOffice technologyIndustrial technologySystem technologyTraining technologyDifferent software/ hardwareApplying relevant technology Communicating skillsUsing software applications skillsConducting risk assessmentMaintain/ enhance relevant technologyMaintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability.Updating of technology is maintained through continuing education or training in accordance with job requirement.Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action.Awareness on technology and its functionRepair and maintenance procedure Health and safety procedureCompany policy in relation to relevant technology3.5 Upgrading of technology3.6 Organizational set-up/work flowPerforming basic troubleshooting skillsIdentifying failures or defects Communication skillsApplying corrective and preventive maintenanceRANGE OF VARIABLESVARIABLERANGETechnologyMay include:Office technologyIndustrial technologySystem technologyInformation technologyTraining technologyManagement conceptsMay include:Real Time ManagementKAIZEN or continuous improvementTotal Quality ManagementOther management/productivity toolsIndustry standard operating procedureWritten guidelines relative to the usage of office technology/equipmentVerbal advise/instruction from the co-workerManufacturer’s operating guidelines/ instructions Written instruction/manuals of specific technology/ equipmentGeneral instruction manualVerbal advise from manufacturer relative to the operation of equipmentOccupational health and safety procedureRelevant statutes on OHSCompany guidelines in using technology/equipmentAppropriate actionImplementing preventive maintenance schedule Coordinating with manufacturer’s technician EVIDENCE GUIDECritical aspects of CompetencyAssessment requires evidence that the candidate:Studied and selected appropriate technology consistent with work requirements Applied relevant technologyMaintained and enhanced operative ability of relevant technologyResource ImplicationsThe following resources should be provided:Relevant technologyInterview and demonstration questionnairesAssessment packagesMethods of AssessmentCompetency in this unit may be assessed through:Written Examination Oral QuestioningContext for AssessmentCompetency may be assessed in actual workplace or simulated environmentCOMMON COMPETENCIESUNIT OF COMPETENCY: MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/CUSTOMERSUNIT CODE:HCS245201UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes required in building and maintaining effective relationship with clients, customers and the public.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Maintain a professional image Uniform and personal grooming maintained Personal presence maintained according to employer standardsVisible work area kept tidy and unclutteredEquipment stored according to assignment requirementsKnowledge, Theory and PracticesPhilippine Pharmacist’s Code of EthicsLegal requirements to practice and operateRole of a pharmacy assistant in the Philippine healthcare servicesLimitations of the role as a pharmacy assistantPatient’s rights CommunicationDifferent modes of communication Organizational policiesCommunication procedures and systemsTechnology relevant to the enterprise and the individual’s work responsibilitiesCodes and RegulationsUniform and personal grooming requirements of the employer Occupational health and safetyValuePunctualityOrderlinessPatienceProfessionalismInterpersonal communication skills required in client contact assignmentsCustomer service skills required to meet client/customer needsDeliver correct information to the patient in a professional mannerTreat patients/clients with respect2. Meet client/customer requirementsClient requirements identified and understood by referral to the assignment instructionsClient requirements met according to the assignment instructionsChanges to client’s needs and requirements monitored and appropriate action taken2.4 All communication with the client or customer is clear and complies with assignment requirementsKnowledge, Theory and PracticesCustomer serviceTelephone conversation techniquesProblem solving and negotiation CommunicationDifferent modes of communication Organizational policiesCommunication procedures and systemsTechnology relevant to the enterprise and the individual’s work responsibilitiesCodes and RegulationsPharmacists' Code of EthicsPatient’s rightsPhilippine Practice Standards for PharmacistsValuesPatienceAttention to detail when completing client/employer documentationInterpersonal communication skills required in client contact assignmentsCustomer service skills required to meet client/customer needsMaintain records3. Build credibility with customers/clientsClient expectations for reliability, punctuality and appearance adhered toPossible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy3.3 Client fully informed of all relevant security matters in a timely manner and according to agreed reporting proceduresKnowledge, Theory and Practices3.1.1 Customer service principles CommunicationDifferent modes of communication Organizational policiesCommunication procedures and systemsTechnology relevant to the enterprise and the individual’s work responsibilitiesCodes and RegulationsPharmacists' Code of EthicsPatient’s rightsPhilPSPValuesTrustIntegrityDemonstrate genuine concern for the welfare of the patientsInterpersonal communication skills required in client contact assignmentsCustomer service skills required to meet client/customer needsRANGE OF VARIABLESVARIABLESRANGEPersonal PresenceMay include:StancePostureBody LanguageDemeanor1.5Grooming2. Employer StandardsMay include:2.1 Standing Orders2.2 Efficiency 2.3 Client turn-around time3. Client RequirementsMay include:Assignment instructions (eg, right products)Post OrdersScope to modify instructions/orders in light of changed situations4. Assignment InstructionsMay be conveyed in:WritingVerballyElectronically5. Client’s Needs and RequirementsMay be detected by:Review of the client brief and/or assignment instructionsDiscussion with the client/customer6. Appropriate ActionMay include:Implementing required changesReferral to appropriate employer personnelClarification of client needs and instructions7. CustomersMay include:All members of the publicEVIDENCE GUIDE1.Critical aspects of competencyAssessment requires evidence that the candidate:Maintained a professional image.Interpreted client/customer requirements from information contained in the client brief and/or assignment instructions.Dealt successfully with a variety of client/customer interactions.Monitored and acted on varying client or customer needs.Met client/customer requirements.Built credibility with customers/clients.2.Resource implicationsThe following resources MUST be provided:Assessment centers/venues Accredited assessorsEvaluation reportsAccess to a relevant venue, equipment and materialsAssignment instructionsLogbooksOperational manuals and makers’/customers’ instructions (if relevant)Assessment Instruments, including personal planner and assessment record book3.Method of assessmentCompetency may be assessed through:Written Test/ExaminationDemonstration with questioningObservation4.Context of assessmentCompanyOn-SiteAssessment activities are carried out through TESDA accredited assessment centers/venues by using closely simulated workplace environmentContinuous assessment in the workplace, taking into account the range of variables affecting performanceUNIT OF COMPETENCY:UPDATE INDUSTRY KNOWLEDGE AND PRACTICE THROUGH CONTINUING EDUCATIONUNIT CODE: HHC532201UNIT DESCRIPTOR:This unit covers skills and attitude required to apply best practices used in the industry and share knowledge gained through experience with others in the industry.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLSSeek information on the industrySources of information on the industry are correctly identified and accessedInformation to assist effective work performance is obtained in line with job requirementsSpecific information on sector of work is accessed and updatedIndustry information is correctly applied to day-to-day work activitiesAttend to relevant continuing professional education trainings1.1Knowledge, Theory, Practices and Systems Operations1.1.1 Sources of information for industry updates1.1.2 Information to assist effective work performance1.2 CommunicationsVerbal and written communicationInteraction with clientsCodes and RegulationsOccupational safety and health standardsLocal ordinancesCompany policyValuesSafety and health consciousnessResourceful-nessDiligenceTime and cost consciousnessIntegrityPerseverance Ability to work with others harmoniouslyAccessing reliable information industryAssessing and updating industry information to effect improved work performanceApplying industry information to day-to-day work activitiesPracticing communication skillsUpdate industry knowledgeInformal and/or formal research is used to update general knowledge of the industry. 2.2 Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities.2.1 Knowledge, Theory, Practices and Systems Operations Updated researches in industry sectorCommunications2.2.1Communication skillsInteraction with clientsSharing with customers and clients the updated industry informationCodes and RegulationsCompany policyValuesSafety and health consciousnessResourceful-nessDiligenceTime and cost consciousnessIntegrityAbility to work with others harmoniouslyUpdating knowledge on industry through researchSharing updated knowledge with colleagues and customers as appropriatePracticing communication skillsRANGE OF VARIABLESVARIABLERANGE1. Sources of InformationInformation sources may include but are not limited to:MediaReference booksLibrariesIndustry associationIndustry journalsInternetSeminarsForumPersonal observation and experience2. Information to assist effective work performanceDifferent sectors of the industry and the services available in each sectorRelationship between the customer representatives and other personnelRelationship between the industry and other industriesIndustry working conditionsLegislation that affects the industrydrugs and liquorhealth and safetyhygieneworkers compensationconsumer protectionbuilding regulationsIndustrial relations issues and major organizationsCareer opportunities within the industryWork ethic required to work in the industry and industry expectations of staff quality assuranceEVIDENCE GUIDECritical aspects of competencyAssessment requires evidence that the candidate:Knew key sources of information on the industryUpdated industry knowledgeAccessed and used industry informationResource implicationsThe following resources should be provided:2.1 Sources of information on the industry2.2 Industry knowledgeMethods of assessmentCompetency may be assessed through:3.1 Interview/questions3.2 Practical demonstration3.3 Portfolio of industry information related to trainee’s workContext of assessmentCompetency may be assessed individually in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY: PERFORM WORKPLACE SECURITY AND SAFETY PRACTICESUNIT CODE:TRS311204UNIT DESCRIPTOR: This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Follow workplace procedures for health, safety and security practicesCorrect health, safety and security procedures are followed in line with legislation and enterprise procedures.Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure.Suspicious behavior or unusual occurrences are reported in line with enterprise procedure.1.1 Knowledge, Theory, Practices and Systems Operations1.1.1 Correct health, safety and security procedures1.1.2 Types of breaches of health, safety and security procedures1.2 Communications1.2.1 Verbal and written communicationInteraction with clientsSafety Personal Safety EquipmentWork hazardsCodes and RegulationsOccupational safety and health standardsRA 9003RA 6969Local ordinancesValuesSafety and health consciousnessResourcefulnessDiligenceTime and cost consciousnessIntegrityPerseverance Ability to work with others harmoniouslyKnowing the sources of information on the industryAssessing and updating industry information to effect improved work performanceApplying industry information to day-to-day work activitiesPracticing communication skillsDeal with emergency situationsEmergency and potential emergency situations are recognized and appropriate actions are taken within individual’s scope of responsibility.Emergency procedures are followed in line with enterprise procedures.Assistance is sought from colleagues to resolve or respond to emergency situation.Details of emergency situations are reported in line with enterprise procedures.2.1 Knowledge, Theory, Practices and Systems Operations2.1.1 Types of emergency situations and procedures2.2CommunicationsVerbal and written communicationInteraction with clientsSafety Personal Safety EquipmentWork hazardsCodes and RegulationsOccupational safety and health standardsRA 9003RA 6969Local ordinancesValuesSafety and health consciousnessResourcefulnessDiligenceTime and cost consciousnessIntegrity Perseverance Ability to work with others harmoniouslyPracticing intra and interpersonal skillsApplying appropriate actions to emergenciesReporting emergency situations3. Maintain safe personal presentation standards3.1 Safe personal standards are identified and followed in line with enterprise requirements3.1 Knowledge, Theory, Practices and Systems Operations3.1.1 Types of emergency situations and procedures3.1.2 Personal safety standards3.2Communications3.2.1 Verbal and written communicationInteraction with clientsSafety Personal Safety EquipmentWork hazardsCodes and RegulationsOccupational safety and health standardsRA 9003RA 6969Local ordinancesValuesSafety and health consciousnessResourcefulnessDiligenceTime and cost consciousnessIntegrity Perseverance Ability to work with others harmoniouslyPracticing intra and interpersonal skillsFollowing appropriate safety personal standardsRANGE OF VARIABLESVARIABLERANGE1. Health, Safety and Security ProceduresMay include but are not limited to:Use of personal protective clothing and equipmentSafe posture including sitting, standing, bendingManual handling including lifting, transferringSafe handling of chemicals, poisons and dangerous materialsErgonomically sound furniture and work stationsEmergency fire and accidentHazard identification and controlSecurity of documents, cash, equipment, peopleKey control systemsBreaches of ProcedureMay include but are not limited to:Loss of keysStrange or suspicious personsBroken or malfunctioning equipmentLoss of property, goods or materialsDamaged property or fittingsLack of suitable signage when requiredLack of training on health and safety issuesUnsafe work practicesEmergencyMay include but is not limited to:3.1 Personal injuriesFireElectrocutionNatural calamity i.e. earthquake/floodCriminal acts i.e. robberyBombEVIDENCE GUIDE1.Critical aspects of competencyAssessment requires evidence that the candidate:Complied with industry practices and proceduresUsed interactive communication with othersComplied with workplace safety, security and hygiene practicesIdentified faults and problems and the necessary corrective actionPromoted public relation among othersComplied with quality standardsResponded to emergency situations in line with enterprise guidelines Complied with proper dress codeResource implicationsThe following resources should be provided:Procedures manual on safety, security, health and emergencyAvailability of tools, equipment, supplies and materialsMethods of assessmentCompetency may be assessed through:Written examinationPractical demonstration InterviewContext of assessmentCompetency may be assessed in the work place or in a simulated work place setting.UNIT TITLE:PERFORM COMPUTER OPERATIONS UNIT CODE:TRS311203UNIT DESCRIPTOR:This unit covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLSPlan and prepare for task to be taken undertakenRequirements of task are determined in accordance with the required outputAppropriate hardware and software are selected according to task assigned and required outcomeTask is planned to ensure that OH & S guidelines and procedures are followedClient -specific guidelines and procedures are followedRequired data security guidelines are applied in accordance with existing proceduresKnowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsMain parts of a computerStorage devices and basic categories of memoryRelevant types of softwareVirusesCalculating computer capacityProductivity ApplicationBusiness ApplicationSystem SoftwareCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilitiesValuesResourceful-nessDiligenceTime and cost consciousnessIntegrity Perseverance Ability to work with others harmoniouslyIdentifying lines of communication, requesting advice, following instructions and receiving feedbackUsing equipment safely including keyboard skillsTroubleshooting any hardware related problemsInterpreting user manuals and help functionsInput data into computerData are entered into the computer using appropriate program/application in accordance with company proceduresAccuracy of information is checked and information is saved in accordance with standard operating procedures.Inputted data is stored in storage media according to requirementsWork is performed within ergonomic guidelines2.1 Knowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsMain parts of a computerStorage devices and basic categories of memoryRelevant types of softwareVirusesBusiness ApplicationSystem SoftwareCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilities2.4 Values2.4.1 Resourceful-ness2.4.2 Diligence2.4.3 Time-cost consciousnessIntegrityPerseverance Interpreting work instructions and basic user manualsIdentifying lines of communication, requesting advice, follow instructions and receive feedbackUsing equipment safely including keyboard skillsUnderstanding relevant pharmaceutical or medical terms to properly encode in the systemInterpreting user manuals and help functionsAccess information using computerCorrect program/application is selected based on job requirements.Program/application containing the information required is accessed according to company procedures.Desktop icons are correctly selected, opened and closed for navigation purposes.Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards.Knowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsMain parts of a computerStorage devices and basic categories of memoryRelevant types of softwareVirusesCalculating computer capacityProductivity ApplicationBusiness ApplicationSystem SoftwareCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilitiesValuesResourceful-nessDiligenceTime consciousnessCost consciousnessPerseverance in routine worksInterpreting work instructions and basic user manualsIdentifying lines of communication, requesting advice, follow instructions and receive feedbackSaving and retrieving files to and from various folders or disk storageRunning software applicationsInterpretation of user manuals and help functionsThe ability to carry out written and verbal instructions using a personal computer whether standalone or in a networked environmentProduce output/ data using computer systemEntered data are processed using appropriate software commands.Data are printed out as required using computer hardware /peripheral devices in accordance with standard operating procedures.Files and data are transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures.Knowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsStorage devices and basic categories of memoryPrinting procedureCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilitiesValuesResourceful-nessDiligenceTime consciousnessCost consciousnessPerseverance in routine worksReading and comprehension skills required to interpret work instruction and to interpret basic user munication skills to identify lines of communication, request advice, follow instructions and receive feedback.Technology skills to use equipment safely including keyboard skills.Use basic functions of a www-browser to locate informationInformation requirements for internet search are established.Browser is launched.Search engine is loaded.Appropriate search criteria/or URL of site is entered.Relevant links are followed to locate required information.Useful pages are bookmarked or printed as required.Knowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsWorld wide webAccess relevant and credible internet sitesCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilitiesValuesResourceful-nessDiligenceTime consciousnessCost consciousnessPerseverance in routine workAbility to work with others harmoniouslyReading and comprehension skills required to interpret work instruction and to interpret basic user manualsCommunication skills to identify lines of communication, request advice, follow instructions and receive feedbackTechnology skills to use equipment safely including keyboard skillsMaintain computer equipment and systemsProcedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures.Basic file maintenance procedures are implemented in line with the standards operating procedures.Knowledge, Theory, Practices and Systems OperationsBasic ergonomics of keyboard and computer userMain types of computers and basic features of different operating systemsCalculating computer capacityProductivity ApplicationBusiness ApplicationSystem SoftwareCommunicationsWritten communicationEncoding patient data/ profileCodes and RegulationsGeneral security, privacy legislation and copyrightOH & S principles and responsibilitiesValuesResourceful-nessDiligenceTime consciousnessCost consciousnessPerseverance in routine worksAbility to work with others harmoniouslyReading and comprehension skills required to interpret work instruction and to interpret basic user manualsCommunication skills to identify lines of communication, request advice, follow instructions and receive feedbackTechnology skills to use equipment safely including keyboard skillsRANGE OF VARIABLESVARIABLERANGEHardware and peripheral devicesPersonal computers Networked systems Communication equipmentPrintersScannersKeyboardMouseVoice/Data loggerSoftwareSoftware includes the following but are not limited to:Word processing packagesDatabase packagesInternetSpreadsheetsClient Specific SoftwareOH & S guidelinesOHS guidelinesEnterprise proceduresStorage mediaStorage media include the following but are not limited to:DiskettesCDsZip diskshard disk drives, local and remoteOptical drivesErgonomic guidelinesTypes of equipment usedAppropriate furnitureSeating postureLifting postureVisual display unit screen brightnessDesktop iconsIcons include the following but not limited to:Directories/foldersFilesNetwork devicesRecycle binProgram iconsVARIABLERANGEMaintenanceCreating and managing more space in the hard disk and other peripheralsReviewing programsDeleting unwanted filesBacking up filesChecking hard drive for errorsUsing up to date anti-virus programsCleaning dust from internal and external surfacesEVIDENCE GUIDE1. Critical aspects of competencyAssessment must show that the candidate:Selected and used hardware components correctly and according to the task requirementUsed basic software applications to create new files and documentsProduced accurate and complete data in accordance with the requirementsUsed appropriate devices and procedures to transfer files/data accuratelyUsed basic functions of a www-browser to locate information.Method of assessmentThe assessor may select two of the following assessment methods to objectively assess the candidate:Direct Observation and Oral QuestioningPractical demonstrationResource implicationComputer hardware with peripheralsAppropriate softwareContext of AssessmentAssessment may be conducted in the workplace or in a simulated environmentUNIT OF COMPETENCY : USE PHARMACEUTICAL CALCULATION TECHNIQUES AND TERMINOLOGIESUNIT CODE:HHC532202UNIT DESCRIPTOR: The unit involves basic skills in pharmaceutical calculation related to computing the correct quantity of medicine for a specific prescription or regimen. This unit shall also cover knowledge on pharmaceutical terms and abbreviations commonly used in practice. ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Use dimensional analysis to convert one unit to another1.1 Unit conversions are familiarized.1.2 Metric systems are known.1.3 Appropriate operational equation is used for dimensional analysis.1.4 Complete dosage is computed using dimensional analysis.Ratio and proportionConversion factorsSystems of measurementDimensional analysisBasic mathematical operationsReports circumstances/situations under which referral to the pharmacist and/or other pharmacy staff is indicatedLanguage, literacy and numeracy skills appropriate to the role and workplace requirementsUnderstand pharmaceutical terminologies and medical termsPharmaceutical terminologies are mon medical terms and conditions are familiarized.Different types of dosage forms are distinguished. Dosage formsPharmaceutical abbreviationsCommon medical terms Terminologies in pharmaceutical therapeutic categoryLanguage, literacy and numeracy skills appropriate to the role and workplace requirementsCommunicating ideas and information effectivelyUse of equipment, glassware, and toolsCommon equipment, tools and glassware used in the pharmacy setting are familiarized. Specific parts and its functionality are mon glassware used in reconstitutionCommon equipment used in retail pharmacy settingIntroduction to use of computer for Point-of-sale3.1 Follow good laboratory practice principles3.2 Maintain a healthy and safe working environmentRANGE OF VARIABLESVARIABLERANGE1. Pharmaceutical terminologiesMay include but not limited to: Abbreviations found in instruction to patients found in prescriptionsac – before mealpc – after mealpo – per orem, oralnpo – non per oremaq – aqueous – waterBID – twice a day TID – thrice a dayAbbreviations used in dosage formstablet – tabcapsule – capsuspension - suspmodified release – MRintravenous – IVintramuscular – IMAbbreviations used for medical terminologiesBMI – body mass indexN/V – nausea and vomitingBP – blood pressureTB – tuberculosisHIV – human immunodeficiency virusAbbreviations in medicationsASA – aspirinINH – isoniazidAbbreviations used in practiceDOTS – Direct observed therapy short-courseMedical termsMay include but not limited to: ConditionFeverDiarrheaNausea and vomitingDosage formsMay include but not limited to: SolidTabletModified-extended releaseImmediate releaseCapsuleLiquidSyrupSuspensionEmulsionParenteralIntravenousIntramuscularSubcutaneousSemi-solidGelOintmentSuppositoryCreamPasteEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:1.1 Dimensional analysis is used accurately to convert one unit to another1.2 Use of pharmaceutical and medical terminologies that shall be encountered in daily routine1.3 Use of common glassware, tools and equipment to be used in daily routine2. Resource implicationsThe following resources MUST be provided:A real or simulated pharmacy work premisesRelevant documents such as:- Good pharmacy practice- Good laboratory practice - pharmaceutical calculations- government policies as appropriate2.3 Access to a range of housekeeping/maintenance tasks and equipment2.4 A qualified workplace assessor and/or a technical expert working in partnership with the assessor3. Method of assessmentCompetency may be assessed through:Observation with questioningWritten examDemonstration with questioningContext of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.CORE COMPETENCIESUNIT OF COMPETENCY: PRACTICE GOOD HOUSEKEEPINGUNIT CODE:HHC532301UNIT DESCRIPTOR:This unit involves procedures for housekeeping following appropriate health and safety procedures and good housekeeping practice. ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1.Perform housekeeping duties1.1Housekeeping procedures are performed in line with company policy and regulations.1.2Area is kept clean, using appropriate cleaning materials and methods1.3 Tools and equipment are cleaned and used in accordance with company policies and procedures1.4 Housekeeping procedures are documented in line with company policy and regulations.1.1 Knowledge, Theory and PracticesGood Storage Practice guidelines Pest control policies CommunicationPreparation of inventory reports on house cleaning tools, materials, supplies and equipmentPreparation ofCleaning assignments 1.3 Safety Practices1.3.1 Handling of materials, supplies, tools and equipment1.4 Codes and Regulations1.4.1 OSH1.4.2 DOH Hygiene and Sanitation1.5 Materials, Tools, & EquipmentBroomsMopsDisinfectantsValuesReliabilityResourcefulnessConsistency1.1 Keeping the dispensing/laboratory area and equipment/tools clean1.2 Adhering to dispensing area access controls1.4 Maintaining personal hygiene1.5 Following pest control guidelines and schedules1.6Preparing and organizing required housekeeping tools in regard to housekeeping/ maintenance in the areaMaintaining confidentiality and privacyWorking with others harmoniouslyManaging routines and proceduresReports circumstances/situations under which referral to the pharmacist and/or other pharmacy staff is indicatedOperational skills to consistently use time effectively and provide quality customer serviceFollowhealth and safety practices in the area2.1 Procedures to achieve a safe working environment in the area are complied with in accordance with DOH/FDA safety standardsIrregularities are acted upon in accordance with company policies and procedures Dispensing area access controls procedures are followed in accordance with FDA policies and procedures2.1 Knowledge, Theory and PracticesInfection and hazard control2.1.2 Pest control2.1.3 Good storage practices2.2 Safety Practices2.2.1 Handling of materials, supplies, tools and equipment2.3 Codes and Regulations2.3.1 OSH2.3.2 DOH: Sanitation/FDA2.3.3 Good Storage Practice2.4 ValuesInitiativeReliabilityResourcefulnessConsistencyProfessionalismComplying with safe working environment procedures for pharmacy establishmentsAdhering to dispensing area access controls proceduresMaintaining personal hygienePreparing and organizing required safety toolsCommunicating ideas and information effectivelyWorking with others harmoniouslyOperational skills to consistently use time effectively and provide quality customer serviceUsing time effectively Providing service to customersRANGE OF VARIABLESVARIABLERANGE1.Housekeeping procedures May include but are not limited to:Equipment cleaning and storageMaintaining pharmacy/laboratory cleanlinessMaintaining drug information & material safety handling sheetsStationery supplies and refurbishingHousekeeping and cleaning logbook2. RegulationsSalient / relevant provisions of the following:Consumer Law, Environmental Law, Occupational Safety, Health and Welfare LawGood Storage Practices on HousekeepingPharmacy LawFDA and related regulationsPhilippine Practice Standards for Pharmacists3. Cleaning materialsMay include but are not limited to:Disinfectants at varying strengthsChemical cleaning agentsGloves, protective eyewear3.4 Mops, Brooms, Cloth4. Cleaning methodsMay include but are not limited to:Swabbing, washingSweeping, wiping Disinfecting Soaking De-scaling5. Tools, equipment and consumable materialsMay include but are not limited to:Scales, balances and measuresMeters, gauges, beakersMixers, spatulaFiltersSyringesPestle and mortars6. Procedures to achieve a safe working environmentMay include but are not limited to:Identifying dangerous goods and substancesCorrect handling, storage and disposal of goodsApplication of Occupational Health and Safety guidelinesEnsuring shelves are not overstockedEnsuring floors are not slippery or clutteredEnsuring access to equipment (e.g. high shelves) is appropriateEnsure equipment and devices used are not faultyVARIABLERANGE7. AreaMay include but is not limited to:Working SurfacesSinksBenches-apparatusShelvesContainersDispensing containersClothing or similar itemsFloors, walls, ceilings8. Dispensing area access controlsMay include but are not limited to:Keys, swipe cards etc. for access to remain with registered pharmacistPerson other than the pharmacist or pharmacy assistant must be under direct supervision of pharmacist while in dispensing areaEVIDENCE GUIDE1.Critical aspects of competencyAssessment requires evidence that the candidate:1.1 Housekeeping procedures are performed in line with company policy and regulations.1.2 Area is kept clean, using appropriate cleaning materials and methods1.3 Tools and equipment are cleaned and used in accordance with company policies and proceduresAll unusual situations are identified and reported to the pharmacist.2. Resource implicationsThe following resources MUST be provided:A real or simulated pharmacy work premisesRelevant documents such as:- pharmacy policies and procedures- Good pharmacy practice- government policies as appropriate- housekeeping procedures2.3 Access to a range of housekeeping/maintenance tasks and equipment2.4 A qualified workplace assessor and/or a technical expert working in partnership with the assessorMethod of assessmentCompetency may be assessed through:Observation with questioningWritten examContext of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY: MONITORSUPPLY/INVENTORY OF PHARMACEUTICAL PRODUCTSUNIT CODE: HHC532302UNIT DESCRIPTOR: This unit covers skills and knowledge on key areas of distribution and retail specifically, selection,procurement, and receiving and delivery of stocks.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLSExamine the medicines in the assortment list or formularyProducts in the assortment list or formulary are recognized by name, appearance and shelf location.Products are classified in accordance with market demand.Unserved/unsold products are recorded, collected and submitted to the Pharmacist.1.1 Knowledge, Theory and Practices1.1.1 Formulary list1.1.2 Assortment list1.1.3 Fast-moving items1.1.4 Slow-moving items1.1.5 Turn-over rate computations1.1.6 Company policies and procedures for SKU deletion or inclusion1.2 Communication1.2.1 Record medicine inquiries that are not in the assortment/formulary list1.2.2 Prepare bulletin posts on newly added or deleted SKUs according to instructions1.3 Mathematics and Mensuration1.3.1 Turnover rate1.4 Codes and Regulations1.4.1 OSHMaterials, Tools, & Equipment1.5.1 LogbooksValuesProfessionalismHonesty1.1 Perform routine workplace duties following simple written or oral instructions1.2 Basic mathematical processes of addition, subtraction, division and multiplication1.3 Complete work related documents1.4 Identify pharmaceutical products that are not on the formulary/ assortment list1.5 Recognize sales performance of products Assist in procurement of materials and services from qualified sourcesProcurement documents are prepared in accordance with company policies and procedures.Procurement needs are communicated to the inventory manager/analyst or pharmacist in accordance with inventory management policy.Purchase requests to suppliers are prepared in accordance with procurement policy.Stock data are managed by updating the inventory system and in accordance with established procedures.2.1 Knowledge, Theory and Practices 2.1.1 Supplier qualification procedure2.1.2 Product classification according to company policy2.1.3 Basic regulatory guidelines on registration of products and licensing2.2 Communication2.2.1 Accomplishment of purchase order or requestAnnouncements for accredited supplierInvitation to bidCodes and RegulationOSHPhilippine Pharmacy Practice StandardsRegulatory requirementsRA 3720RA 5921Materials, Tools, & EquipmentLogbooks or computersStock cardsValuesPerseveranceProfessionalismRecognize documents necessary for accreditation (License to Operate, Certificate of Product registration, Certificate of Analysis, etc.) Communication skills (oral or written)Perform routine workplace duties following simple written or oral instructionsBasic mathematical processes of addition, subtraction, division and multiplicationGather and provideInformation in response to workplace requirementComplete work related documentsReceive and deliver of stocksDelivery specifications are checked whether it is in accordance with Good Distribution Practices.Product specifications of delivered stocks are compared with purchase order in accordance with established proceduresDeviations from product specifications are recognized to detect wrong, damaged and fake medicinesDocuments are accomplished thoroughly and kept according to company and government policy/ies3.1 Knowledge and Theory 3.1.1 Product specifications of products3.1.2 Common packaging or product damage3.1.3 Double check expiration dates3.1.4 Counterfeit Medicines 3.1.5 Storage protocols in delivery vans3.1.6 Regulatory policies on documentation 3.2 Communication3.2.1 Return product/ reject form to supplierSafety Practices Material Safety Data SheetHandling precautionsClothing requirementsCodes and RegulationsOSHPhilPSPRA 3720RA 8203RA 59213.5 Materials, Tools, & Equipment3.5.1 Delivery vehicles3.6.Values 3.6.1 Honesty3.6.2 Perseverance3.6.3 ProfessionalismComprehensively checks product attributes during receiving of stocksPerform routine workplace duties following simple written or oral instructionsBasic mathematical processes of addition, subtraction, division and multiplicationGather and provide information in response to workplace requirementComplete work related documentsPack and dispatch ordersProducts ordered are retrieved and properly packaged to avoid breakages following established procedures.Products requiring special delivery specifications are maintained in accordance with Good Distribution Practices.Data entry requirements related to processing orders are completely filled and in accordance with established procedures.Labeling, product and delivery specifications, and delivery information are checked in accordance with established procedures.4.5 Products are accurately dispatched in a timely manner.4.7 Delivery information is secured and security procedures are followed to ensure integrity of delivered products.4.1 Knowledge, Theory and Practices 4.1.1 Packaging procedures4.1.2 Product specification4.1.3 Delivery specification of products4.1.4 Labeling requirements according to regulatory policies4.1.5 Good distribution practices4.1.6 Special handling and packaging procedures of products4.1.7 Cold chain managementCommunicationLabeling Reporting damage products Safety PracticesMaterial safety data sheetPersonal protective requirements4.4. Codes and Regulations4.4.1 OSH4.4.2 PhilPSP4.4.3 Administrative Order No. 2013-00274.4.4 RA 37204.5 Materials, Tools, & Equipment4.5.1 Bubble wrap4.5.2 Carton boxes4.5.3 Thermometer4.5.4 PadlocksValuesPerseveranceProfessionalismPerform routine workplace duties following simple written or oral instructionsGather and provide information in response to workplace requirementsComplete work related documentsHandle product returned products or products for return Handling of returned products or products for return is performed in accordance with policy and procedure in place.Accurate documentation records are maintained and credit process is completed in a timely mannerReturn policies are communicated to patients/clients in accordance with established procedures5.1 Knowledge, Theory and Practices5.1.1 Counterfeit Medicines5.1.2 Return policy5.1.3 Quarantine5.1.4 Company sales policies 5.1.5 Expiration of medicines5. 2 Communication5.2.1 Return forms5.3 Safety Practices5.3.1 Standard Operating Procedure5.3.2 Clothing requirements5.4 Codes and Regulations5.4.1 OSH5.4.2 Good Storage Practices5.4.3 RA 82035.4.4 RA 37205.5 Materials, Tools, & EquipmentComputer ValuesPerseverancePassion5.6.3 CompassionComprehensively checks product attributes during receiving of stocksPerform routine workplace duties following simple written or oral instructionsBasic mathematical processes of addition, subtraction, division and multiplicationGather and provide information in response to workplace requirementsComplete work related documentsRANGE OF VARIABLESVARIABLERANGEAssortment/ Formulary May include but are not limited to:Prescription drugsOver-the-counter medicinesMedical devicesHousehold remediesOther healthcare products2. Market demandIt includes: Fast-moving products Slow-moving products Non-moving productsProcurement documentsMay include:Requirements from Supplier:License to operate (LTO) Photocopy of owner/pharmacist’s IDBusiness permitCertificate of Product Registration (CPR)Current Good Manufacturing Practice Compliance (cGMP) certificateProduct catalogue/brochure4. Purchase requestMay be: 4.1 Written4.2 Electronically transmitted via company computer generated systemStock dataInventory dataLot/batch number Expiry dateStock keeping units (name, strength, dosage form and size)Secondary Packaging sizeDelivery specificationSpecial precautions in handling the following drugs may include:According to temperature requirement: Room temperature (not more than 32 degrees centigrade) Cool temperature (8-15degrees centigrade) Cold/Refrigerated (0-8degress centigradeFreezing (0degrees centigrade)According to packaging requirementBubble packCorrugated boxesAluminum foilTempTale(temperature recorder) or Color indicator for temperatureSpecial procedures for regulated and controlled drugsProduct SpecificationGood physical conditionShelf life within company’s specificationsConformity to FDA labeling requirementsDeviation from specification May include the following deviations but are not limited to:Color of packaging materialsFaded printing or misalignment of textUnusual color of tablet, capsule, etc.Chipping of tabletsEmpty blisterProduct does not fit well into the blisters shellsInstability of powder for suspensions (sedimentation, caking)Creaming of emulsionsBroken emulsionsCloudiness of solutionDocumentation recordsDelivery receipts/Sales InvoiceLogbooksReturn/reject/recall formsGovernment Regulatory PolicyFDA regulationsPDEA regulationsBIR regulationsDTI policy12. Returned products from clients/patientsMay include:Damaged productsExpired or near-expiry products bought at the time dispensedIncorrect product dispensed Products for return to suppliersMay include but are not limited to:Expired or near-expiry productsDamaged productsDefective products from the manufacturerProducts with expiration date outside of the required periodPhased out, deleted, recalled productsEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:Identified products as part of the assortment/formulary list.Explained how to classify product based turn-over rate.Accessed information using reliable references.Knew how to generate purchase order for stocks replenishment.Received stocks according to specifications.Packaged products according to order.Dispatched orders according to order, delivery and product specifications.Handled returned products according to SOP.Resource implicationsThe following resources MUST be provided:2.1 Computer2.2 Software – POS2.3 Record book2.4 Order forms2.5 Reject/Return forms3. Method of assessmentCompetency may be assessed through:Demonstration with questioningWritten examination4. Context of assessmentCompetency may be assessed in the work place or in a simulated work place setting.UNIT OF COMPETENCY:HANDLE AND CONTROL PHARMACEUTICAL PRODUCTSUNIT CODE:HHC532303UNIT DESCRIPTOR:This unit involves procedures for maintaining a stock control system, according to standard operating procedures in compliance with statutory and regulatory requirements.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Comply with drug storage requirements1.1 Stocks stored in accordance with manufacturer’s specifications, regulatory and company policy and procedures1.2 Storage conditions monitored and maintained in accordance with manufacturer’s instructions, company procedures and regulatory requirements1.3 Stocks are arranged in shelves in accordance with first expiry, first-out policy1.4 Expiration dates are monitored in accordance with institutional and regulatory guidelines1.1 Knowledge, Theory and Practices1.1.1 Temperature Mapping1.1.2 Regulatory requirements on storage requirements1.1.3 Sound- Alike- Look-Alike Drugs1.1.4 High Alert Medicines1. 2 Communication1.2.1 Temperature and humidity recording data sheetSafety practicesMaterial Safety Data SheetPersonal Protective requirementsCodes and RegulationsGood storage practicesRA 3720FDA regulatory requirementsMaterials, Tools, & Equipment1.5.1 Thermometer1.5.2 Pallets1.6 Values1.6.1 Professionalism1.6.2 HonestyPreparing and organizing information with regard to stock control in the dispensingFamiliarity with pharmacy-related terms, abbreviations and pharmaceutical calculations appropriate to the job role and functionIdentification of circumstances/situations under which referral to the pharmacist and/or other pharmacy staff is appropriate Operational skills to consistently use time effectively and provide quality customer service in the pharmacy environmentMonitor inventory2.1 Stock level requirements are monitored and reported in accordance with established procedures2.2 Inventory count conducted regularly in accordance with company policy and procedures2.3 Stock discrepancies identified and reported to the pharmacist for reconciliation and proper action2.1 Knowledge, Theory and Practices2.1.1 Inventory variance monitoring2.1.2 Periodic reconciliation of stocks2.1.3 Initial inventory2.1.4 Replenishment2.1.5 Emergency orders2.1.6 Low stock levels 2. 2 Communication2.2.1 Slow to no movement stock report2.2.2 Stock inventory report upon reconciliation2.3 Mathematics and Mensuration2.3.1 Standard Branch Inventory HoldingOrder QuantitySafety stock levelReorder pointReorder quantity2.4 Codes and Regulations2.4.1 RA 3720 2.6 Materials, Tools, & Equipment2.6.1 Computer2.6.2 Stock cards or Automated inventory monitoring software2.7 Values2.7.1 Diligence2.7.2 Vigilance2.7.3 HonestyPreparing and organizing information in regard to stock control in the dispensingFamiliarity with pharmacy-related terms, abbreviations and pharmaceutical calculations appropriate to the job role and functionIdentification of circumstances/ situations under which referral to the pharmacist and/orother pharmacy staff is appropriate2.4 Operational skills to consistently use time effectively and provide quality customer service in the pharmacy environment3. Dispense of waste Expired and damaged stocks identified and disposed in accordance with manufacturer’s and company’s policies, regulatory and environmental policies.Expired and damaged stock are segregated and labeled in specific containers and in accordance with established procedures.Stock records updated after disposal and in accordance with established procedures.3.1 Knowledge, Theory and Practices3.1.1 Waste disposal guidelines according to company policy3.1.2 Medicine waste segregation3.1.3 Dosage forms3.1.4 Pharmacologic category according to packaging3. 2 Communication3.2.1 Request letters to manufacturers3.3 Safety Practices3.3.1 Personal protective requirements3.3.2 Material Safety Data Sheet3.4 Codes and Regulations3.4.1 RA 37203.4.2 Good Pharmacy Practice3.4.3 Regulatory guidelines on medicine/chemical waste disposal3.4.4 Infection control guidelines3.5 Safety practices3.5.1 Occupational Health SafetyPersonal protective requirementsProper handling of hazardous productsMaterials, Tools, & EquipmentPrescriber’s InformationZip lock plasticsContainers for chemical wasteContainers for contaminated and non-contaminated broken glassesValuesIntegrityProfessionalismPreparing and organizing information in regard to stock control in the dispensingIdentification of circumstances/situations under which referral to the pharmacist and/or other pharmacy staff is appropriateOperational skills to consistently use time effectively and provide quality customer service in the pharmacy environmentCompany waste disposal procedure RANGE OF VARIABLESVARIABLERANGE StockMay include but not limited to:Formulary drugs and non-formulary drugsProducts with the required integrity as well as those whose integrity have been compromised (damaged, contaminated or deteriorated) Routinely handled products and products requiring special handling e.g. refrigerated stockRaw materials for compounding Storage conditionsMay include but not limited to:Appropriate temperature and humidity. acy assistant)aide)e)/clinical practice guidelinesClean and regularly maintained area Cold chain requirements Well-lighted and secured Proper ventilationCorrect storage of hazardous substances With adequate space 3.Stock level requirementsMay include:safety stock levelreorder pointreorder quantity May be recorded:ManuallyElectronically (computer based)May be in:Print form Electronic form4. Regulatory requirementsSalient / relevant provisions of the following:FDA, DOH, PDEA Administrative Orders and issuances5. Disposal May include but not limited to:Returns to supplierSafe destruction according to regulatory requirements and environmental protection guidelinesEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:1.1Consistently applied pharmacy policies, standards and guidelines, industry legislation and SOPs to dispensing stock control tasks including: - identified and stored products- maintained storage conditions - located and positioned dispensing products - applied legal disposal of waste - applied management procedures to minimize selection errors1.2Identified and applied procedures for the return of stock including – the procedures for returning pharmacy products to supplier/manufacturer and procedures for returned goods from customer to pharmacy.1.3Read accurately interpreted and consistently applied instructions for performing dispensing stock control tasks.1.4 Identified and understood different types of stock control documents.1.5 Sourced, recorded and disseminated stock control documents1.6 Consistently made effective use of time and resources by prioritizing tasks.1.7 Recognized situations requiring referral to the pharmacist and/or other pharmacy staff according to pharmacy policy.2. Resource implicationsThe following resources MUST be provided:2.1 A real or simulated pharmacy environment2.2 Relevant documents such as: - pharmacy policies and procedures for stock control- government/regulatory requirements 3. Method of assessmentCompetency may be assessed through:Observation with questioning3.2 Demonstration with oral questioningWritten exam 4. Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY: ARRANGE AND DISPLAY PHARMACEUTICAL PRODUCTSUNIT CODE: HHC532304UNIT DESCRIPTOR: This unit covers knowledge, attitude and skills on proper merchandising and display as an important component of safety and pharmaceutical marketing.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Follow merchandising planProducts are displayed according to planogram. Regular and timely replenishment of product display are maintained with minimum disruption to customer or traffic flow.Displays are placed and maintained in a safe and secure manner and in accordance with established procedures.Price tags and proper labels are attached to the shelves correctly, and at the specified location according to company policy.1.5 Guides and product locators are placed within the store to facilitate ease of locating itemsKnowledge, Theory and PracticesPlanogramsPrinciples of merchandising and displayDisplay standards and requirementAesthetic valueProduct categoryProduct bundling and synergismSystems Operations1.2.1 Software for monitoring product sales1.3 Communication1.3.1 Preparation of report on product movement1.3.2 Report on evaluation of promotional activities1.4 Safety Practices1.4.1 Housekeeping to avoid accident1.4.2 Establish appropriate and safe stacking of products in the shelves1.5 Codes and regulations 1.5.1 DTI guidelines on promo1.6 Materials, Tools, & Equipment1.6.1 Product shelves1.6.2 Computer 1.6.3 Display information1.7 Values1.7.1 Professionalism1.7.2 Cleanliness1.1 Effective and orderly display of products1.2 Strategically place product locators in store premises1.3 Refill of product display in shelves or racks1.4 Identify products that reach minimum stock levels for reordering purposes1.5 Managing routines and procedures2. Follow display plan for promotional itemsStore policy and procedures with regard to pricing and promo discounts are implemented.Promotional items are arranged based on merchandising agreement.Updated promo labels are attached and in accordance with established procedures. 2.1 Knowledge, Theory and PracticesPlanogramsPrinciples of merchandising and displayDisplay standards and requirementAesthetic valueProduct categoryCommunicationPreparation of product locatorsIncident reportsSafety PracticesPrevent possible contamination or interactionCodes and RegulationsCompany policies and proceduresMaterials, Tools, & Equipment2.5.1 Product locators2.6 Values 2.6.1 Honesty 2.6.2 Professionalism2.1 Effective and orderly display of products2.2 Strategically place product locators in store premises3. Monitor promotional activities3.1 Client is interviewed regarding feedback on promos in accordance with established procedures.3.2 Client feedback is documented in accordance with established procedures.3.3 Store feedback on promos is reported to the pharmacists/ suppliers and in accordance with established procedures.3.1 Knowledge, Theory and Practices3.1.1 Electronic Drug Price Monitoring3.1.2 Interpersonal communication3.2 Systems Operations3.2.1 Electronic Drug Price Monitoring website3.3 Communication3.3.1 Assist in the preparation of reports for Electronic Drug Price Monitoring System3.4 Codes and Regulations3.4.1 MDRP3.4.2 Electronic Drug Price Monitoring3.5 Materials, Tools, & Equipment3.5.1 Computer3.6 Values3.6.1 Professionalism3.6.2 Honesty3.1 Familiarity on prices of top selling products3.2 Accomplish forms for Electronic Drug Price Monitoring3.3 Observant on what community needs that will drive success to promoRANGE OF VARIABLESVARIABLERANGE1. PlanogramArrangement of products in the following locations:Prescription shelvesSelf-service shelvesCounterEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:Effectively executed the merchandising and display plan.Arranged products for ease of navigation within the store.Implemented company’s merchandising policy on pricing.Solicited feedback from patients/clients.2. Resource implicationsThe following resources MUST be provided:2.1. A real or simulated pharmacy environment2.2 Sufficient display racks2.3. Price tags2.4 Planogram2.5 Guide/product locators3. Method of assessmentCompetency may be assessed through:Demonstration with questioningWritten exam4. Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY: PERFORM GOOD LABORATORY PRACTICESUNIT CODE: HHC532305UNIT DESCRIPTOR:This unit covers knowledge and skills in the use and handling of general pharmacy glassware, devices and equipment. Necessary precautions are importantly followed in the context of working in a laboratory setting to avoid unnecessary accidents. Failure to follow such protocols can jeopardize the quality of outputs.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLObserve laboratory protocols1.1 Laboratory outfit is worn in accordance with established procedures.Proper laboratory conduct is demonstrated at all times within store premises.Proper waste disposal is followed in accordance with good laboratory practices.Use of logbook is maintained in accordance with established procedures.1.1 Knowledge, Theory and PracticesGood laboratory practicesAppropriate laboratory outfitAppropriate use of logbookCommunicationPreparation of ReportsAccomplishing data sheets during experimentsIncident reportsAccomplishing logbook useNumeracy1.3.1 Proper recording of measurement or readings1.4 Safety Practices1.4.1 Handling of materials, supplies, tools and equipment1.4.2 Wearing appropriate laboratory outfit and gear as needed1.5 Codes and Regulations1.5.1 Occupational Safety and Health1.5.2 Good Laboratory PracticeMaterials, Tools, & Equipment: Volumetric flaskErlenmeyer flaskWeighing dishWeighing bottleBeakerAspiratorCamel Hair BrushValuesResourcefulnessConsistency IntegrityProfessionalism1.1 Appropriate use of laboratory outfit and gear1.2 Appropriate conduct inside the laboratory1.3 Applied good laboratory practice techniques, where appropriate1.3.1 Disposal of chemical wastes1.3.2 Proper handling of spilled chemicals1.4 Proper care and handling of glassware, devices, and equipment1.5 Use of logbook for documentation2. Demonstrate skills in laboratory measurements2.1Substances are accurately weighed using appropriate techniques and weighing balance in accordance with Good Laboratory Practices. 2.2 Semi-solids, liquids, and liquid medicines are measured using appropriate glassware capacity in accordance with Good Laboratory Practices.2.3 Cross-contamination among substances is prevented at all times.2.1 Knowledge, Theory and PracticesGood laboratory practicesAppropriate weighing materials Special handling of chemicals according to requirements or Material Safety Data SheetCommunication2.2.1 Preparation of ReportsAccomplishing data sheets during experimentsIncident reportsAppropriate use of logbook2.3 Safety Practices2.3.1 Handling of materials, supplies, tools and equipment2.4 Codes and Regulations2.4.1Occupational Safety and Health 2.4.2 Good laboratory practice2.5 Materials, Tools, & Equipment:2.5.1 Pipette2.5.2 Volumetric flaskErlenmeyer flaskWeighing dishWeighing bottleValuesReliabilityIntegrity2.1 Accurate weighing of solid materials2.2 Accurate measuring of liquid ingredients and liquid preparations2.3 Applied good laboratory practice techniques, where appropriate2.4 Disposal of chemical wastes2.5 Proper handling of spilled chemicals2.6 Proper care and handling of glassware, devices, and equipment2.7 Use of logbook for documentation3. Maintain and store pharmacy glassware/device/ equipment3.1. Cleaning solutions are used for each glassware, device, or equipment based on manufacturers/suppliers recommendation.3.2 Cleaning and storage of pharmacy glass wares/devices/equipment are performed in accordance with established procedures3.3 Damage on equipment and device or any laboratory glassware are immediately attended to and reported to the appropriate personnel. 3.5 Policies on the safe/quality use of equipment are complied with.3.6 Equipment is used in accordance with manufacturers manual and good laboratory practices3.1 Knowledge, Theory and Practices3.1.1.Good laboratory practicesSpecial handling of chemicals according to requirements or Material Safety Data SheetProper drying proceduresAppropriate cleaning materials for glasswareVoltage requirementProtocol on CalibrationCommunicationPreparation of ReportsAccomplishing data sheets during experimentsIncident reports3.3 Safety Practices3.3.1 Handling of materials, supplies, tools and equipment3.4 Codes and Regulations3.4.1 Occupational Safety Health3.4.2 Good laboratory practicesMaterials, Tools, & Equipment: PipetteVolumetric flaskErlenmeyer flaskPrescription balanceWeighing dishWeighing bottleSpatulaGraduated cylinder ValuesReliabilityIntegrity3.1 Proper care of glassware, devices, and equipment3.2 Proper use and storage of equipment3.3 Observe good laboratory techniques3.4 Disposal of chemical wastes3.5 Proper handling of spilled chemicals3.6 Use of logbook for documentationRANGE OF VARIABLESVARIABLERANGE1. Weighing balanceMay include the following (but are not limited to):Prescription balanceTop loading balance2. Weighing materialsMay include the following but are not limited to:Weighing bottleSteel SpatulaPorcelain spatulaPaper boxesWeighing dishCamels Hair Brush3.Semi-solidsMay include the following but not limited to:Ointment basesCreams4. LiquidsMay include the following but not limited to:4.1 Alcohol4.2 Water4.3 Acids4.4 Bases4.5 Propylene glycol4.6 Glycerin5. Laboratory outfitMay include but are not limited to:Laboratory gownScrub suitBunny suitHead cap, mask, glovesClosed ShoesUndershirt covering shouldersProper Laboratory ConductMay include the following but are not limited to:Not eating in the laboratoryNot playing inside the laboratoryHaving focus at all times Cleaning solutionsMay include the following: Detergent AlcoholVolumetric solutions, where appropriateBleaching solutionsEquipmentMay include the following:Air ConditionerCash registersComputersAll types of weighing balanceAnalytic equipment, where appropriate DeviceMay include the following:ThermometerDehumidifierTablet counterGlasswareMay include the following but are not limited to:Erlenmeyer flaskGraduated cylinderVolumetric flask PipettesEvaporating dishBeakerAspiratorStirring RodEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:Proper laboratory conduct is demonstrated at all times1.2 Substances are accurately weighed using appropriate techniques and appropriate weighing balance in accordance with Good Laboratory Practices. 1.3 Semi-solid, liquids, and liquid medicines are measured using appropriate glassware capacity in accordance with Good Laboratory Practices.1.4 Damaged equipment and device or any laboratory glassware are immediately attended to and reported to the pharmacist or appropriate technical personnel. 2. Resource implicationsThe following resources MUST be provided:2.1 A real or simulated pharmacy environment2.2 Relevant documents such as: - Local references (issuance of FDA)- Good laboratory practices - Government/regulatory requirements - Equipment manual3. Method of assessmentCompetency may be assessed through:Observation with questioningDemonstration with oral questioningWritten exam 4. Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY: ADHERETO GOOD MANUFACTURING PRACTICE (GMP)UNIT CODE : HHC532306UNIT DESCRIPTOR: This unit covers knowledge and skill required in a pharmacy assistant working in the pharmaceutical manufacturing and laboratory setting. The concept of quality is emphasized in delivering effective service in this environment.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLSDemonstrate understanding of Good Manufacturing Practices and conceptsGMP references are easily located and accessed and in accordance with company policies and proceduresGMP principles related to own duties and responsibilities are identified.Work habits relating to GMP are identified and developedKnowledge, Theory and PracticesQualityGood Manufacturing practicesOrganizational structureDuties and responsibilities of each memberCommunicationReport any deviation to the SOP to authorized personnelSafety PracticesPersonal protective requirementsCodes and RegulationsOccupational Safety and HealthRegulatory guidelinesPharmaceutical Inspection and Cooperation Scheme GMP Guidelines Materials, Tools, & EquipmentQuality ManualStandard operating proceduresValuesHonestyCommitment Professionalism1.1 Application of GMP techniques1.2 Reporting and recording accurate information1.3 Identification of deviation from standard or unacceptable/ inconsistent equipment performance1.4 Monitoring, inspection and checking procedures relating to process control requirements1.5 Self-inspection2. Observe personal hygiene and conductGMP requirements on personal hygiene are complied with.Clothing is prepared, used, stored and disposed in accordance with GMP and company procedures and policies.Movement inside the premises is observed according to area entry and exit procedures.Sick or injured personnel at the workplace are reported to authorized person.Knowledge, Theory and PracticesGMP requirements on personal hygieneProper working clothesCommunicationReport any deviation to the SOP to authorized personnelSick formSafety PracticesRegular health check-upDaily inspection for sick employeesCodes and RegulationOccupational Safety and HealthRegulatory guidelinesPharmaceutical Inspection and Cooperation Scheme GMP GuidelinesMaterials, Tools, & EquipmentQuality ManualStandard operatingValueHonestyCommitmentCleanlinessReporting and recording accurate informationIdentification of deviation from standard or unacceptable/ inconsistent equipment performanceSelf-inspection3. Demonstrate Good Manufacturing Practices in performing work activities3.1 GMP requirements are identified.3.2 Work area, materials, equipment and product are routinely monitored to ensure compliance with GMP requirements.Raw materials, product and packaging components are processed according to GMP requirements and standard operating procedures.Contamination and cross-contamination occurring at the workplace are identified and reported to authorized person.Processes, practices or conditions that deviate from standard operating procedures relevant to compliance with GMP are identified and reported to authorized person.Work is conducted in accordance with duties and responsibilities, standard operating procedure, and workplace environmental guidelinesKnowledge, Theory and PracticesPIC/S Good manufacturing practiceProcedures in the Operations ManualCommunicationReport any deviations to company procedureSafety PracticesPersonal protective requirementsHealth requirementsCodes and RegulationsOccupational Safety and HealthRegulatory guidelinesPharmaceutical Inspection and Cooperation Scheme GMP Guidelines3.5 Materials, Tools, & Equipment3.5.1Standard operating procedure3.6 Values3.6.1 Cleanliness3.6.2 Honesty3.6.3 Diligence3.1 Application of Good Manufacturing Practice techniques3.2 Reporting and recording accurate information3.3 Identification of deviation from standard or unacceptable/ inconsistent equipment performance3.4 Monitoring, inspection and checking procedures relating to process control requirements3.5 Self-inspection4. Complete documentation requirements to support GMPData entry requirements in documentation forms must be identified and completely filled and in accordance with established proceduresInformation is recorded according to company policy reporting procedures.Knowledge, Theory and PracticesGood manufacturing practicesBatch Manufacturing RecordAll company forms related to production CommunicationAccomplish entries in the manufacturing batch recordProduct transfer sheetPersonnel trackerAccomplish request slipsReport deviations to company policies4.3 Codes and RegulationsOccupational Safety and HealthRegulatory guidelinesPharmaceutical Inspection and Cooperation Scheme GMP GuidelinesMaterials, Tools, & EquipmentLogbookCompany formsManufacturing Batch Record formsStandard operating procedureValuesHonestyProfessionalism4. 1Reporting and recording accurate information4.2 Identification of deviation from standard or unacceptable/ inconsistent equipment performance4.3 Monitoring, inspection and checking procedures relating to process control requirements4.4 Self-inspectionRANGE OF VARIABLESVARIABLERANGEPersonal hygieneRefers to the following:NailsHair HandsProper use of protective clothingProper use of glovesUse of jewelriesUse of contact lenses 2.ClothingMay include the following but are not limited to:Laboratory gownScrub suit Bunny suitHead caps, head masks, glovesLaboratory shoes3. GMP requirementsElements that are within his or her scope of responsibility:Personnel – attendance to trainings, hygiene and sanitation4. ContaminationMay include the following:Bacterial contaminationChemical contaminationOther foreign matter4. Cross-contaminationResidues transferring from containersEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:Applied knowledge in GMP.Personal hygiene and conduct complied to GMP standardsDemonstrated compliance to GMP requirements while performing daily work activities.Identified sources and types of pleted all documentation requirements in support to GMP. 2. Resource implicationsThe following resources MUST be provided:2.1 Simulated pharmaceutical manufacturing environment;2.2 Training and workshops2.3 Documentation forms, logbooks2.4Relevant documents such as:2.4.1 pharmacy policies and procedures 2.4.2 government/regulatory requirements 2.4.3 company policy2.4.4 equipment manual3. Method of assessmentCompetency may be assessed through:Demonstration with questioningWritten exam4. Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY:DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINESUNIT CODE: HHC532307UNIT DESCRIPTOR:This unit covers knowledge, skills and attitude on the pharmacy assistant’s knowledge on products on medicines and pharmaceutical products. The candidate must be able to adequately share correct information at the level that is understandable for the patients.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Demonstrate adequate knowledge on OTC and selected prescription medicinesGeneric names, brand names, stock keeping units (SKU), dose regimen, and therapeutic classification, indication and effects are identified in accordance with the inventory list.Generic equivalent of OTC drugs are identified in accordance with the generic menu cardKnowledge, Theory and PracticesLegal classification of medicinesGeneric, Branded and Innovator DrugsDosage forms Generic equivalent and therapeutic alternative drugs evaluated by PharmacistBioavailability and bioequivalenceGPP standardsSystems Operations1.2.1 Inventory management software1.3 Communication1.3.1 Prepare inventory list as needed1.4 Codes and Regulations1.4.1 Prescribing requirements1.5 Materials, Tools, & Equipment1.5.1 Evaluated references1.6 Values1.6.1 Perseverance1.1 Communicating and interacting appropriately with colleagues, health care practitioners, other clients and patients1.2 Identify OTC vs. prescription medicines1.3 Preparing and organizing information in regard to assisting in the preparation of medicine1.4 Communicating ideas and information1.5Managing routines and procedures2.Calculate quantity needed in the regimen of the whole prescription2.1 Appropriate quantity of medicine is computed to verify the prescribed regimen of the doctor.2.2Incorrect quantities based on calculations are referred to the pharmacist.2.3 Where necessary amount and dosage and name of drugs in prescription are explained to customer2.1 Knowledge, Theory and Practices2.1.1 Pharmaceutical calculations2.1.2 Dimensional analysis2.2 Communication2.2.1 Report to discrepancies observed to pharmacist2.3 Mathematics and Mensuration2.3.1 Basic mathematical skills2.3.2 Basic pharmaceutical calculation2.4 Codes and RegulationsGood pharmacy practice2.5Materials, Tools, & Equipment2.5.1 Calculator2.6 Values2.6.1 Accuracy2.6.2 Professionalism2.1 Communicating and interacting appropriately with colleagues, health care practitioners2.2 Preparing and organizing information in regard to assisting in the preparation of medicine2.3 Communicating ideas and information2.4 Mathematical skills with good accuracy2.4 Managing routines and procedures3.Advise proper use of OTC medicine under the supervision of the pharmacist3.1 Information on indication and dosing, duration of treatment, common side effect, precautions are provided under the supervision of the pharmacist.3.2Information on proper storage of OTC and prescription medicines and what to do with missed dose are provided under the supervision of the pharmacist.3.1 Knowledge, Theory and Practices3.1.1 Dosage forms3.1.2 Therapeutic classification and indication of medicines3.1.3 Legal classification of drugs3.1.4 Basic drug information of OTC and prescription medicines (duration of treatment, common side effect, precautions)3.1.5 Interpersonal communication3.1.6 Intercultural competence3.2 Systems Operations3.2.1 Electronic resources3.3 Communication3.3.1 Preparation of transcribed medicine information3. 4 Codes and Regulations3.4.1 Good pharmacy practice3.4.2 Dispensing guideline3.4.3 Prescribing guideline3.5 Materials, Tools, & Equipment3.5.1 References3.5.23.6 Values3.6.1 Professionalism3.6.2 Accuracy3.1 Effective communication and interaction appropriately with clients and patients3.2 Intercultural and interprofessional communication 3.3 Handle patients, especially those with special needs3.4 Managing routines and procedures3.5 Simplify information and deliver in a clear manner when providing counseling to the patientRANGE OF VARIABLESVARIABLERANGE1. Stock keeping units May include but are not limited to:Name of medicine (generic, brand and trade names)Dosage formDose strengthFlavorNet contentAvailable packaging2.Therapeutic classifications, indications and effectsMay include but are not limited to:Analgesics and anti-inflammatory agents – paracetamol/ibuprofen, diclofenac Viral and antibacterial agents, antifungals or antibiotics – amoxycillin, acyclovir Cough MedicinesExpectorant – guiafenesinMucolytic – acetylcysteine, carbocysteineAntitussive – dextromethorphanAntihyperacidity- aluminumhydroxide/magnesiumhydroxideAnti-ulcer – ranitidine, omeprazole, pantoprazoleAntihistamines – loratadine, chlorphenamine, cetirizineAntiflatulence – simethicone/dimethiconeCholesterol and lipid lowering agents – simvastatin, atorvastatinAsthma treating agents – salbutamol, montelukast, theophylline,budesonideHormonal preparations (contraceptives)– levonorgestrel/ethinyloestradiolAnti-arrhythmic – digoxinAntihypertensive - enalapril, captoprilAnti-angina – nitrates (isosorbidedinitrate)Antidiarrheal – oral rehydration solution, loperamideWound disinfectant – povidone-iodine, alcoholAntifungal – salicylic acid, ketoconazole, clotrimazoleHematinics – Iron supplement, folic acid, Vitamin B12Laxatives – Senna, saline, sodium biphosphate, sodium phosphate, magnesium sulfateDecongestants – Phenylpropanolamine, phenylephrineLiniments – Methyl salicylate, camphor, mentholEye drops – tetrahydrozoline hydrochlorideDiaper rash ointments – zinc oxide, mentholAnti-itch solution- calamineTonsillitis – hexetidine, Benzoxonium chloride, Dichlorobenzyl alcohol, amylmetacresol?Topical antibacterial – mupirocinFood supplements – vitamins and mineralsHerbal medicines – lagundi, sambongEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that the candidate:1.1Applied pharmacy policies, standards and guidelines and codes of ethics with regard to assisting in the preparation of medicines, including: - quality checking procedures by pharmacist - referring to the pharmacist any changes in the prescription or medication dosage.1.2Consistently performed work in a safe manner.1.3Consistently used effective communication techniques to provide information to patients/other pharmacy staff while maintaining an awareness of the need for discretion, tact and confidentiality.1.4Read, accurately interpreted and consistently applied instructions for assisting in the preparation of medicine.1.5 Sourced recorded and disseminated relevant information.1.6 Identified and understood different types of dispensing documents, record books, warehouse documents.1.7 Enumerated medicines according to therapeutic classification.2. Resource implicationsThe following resources MUST be provided2.1A real or simulated pharmacy environment2.2 Relevant documents such as: - pharmacy policies and procedures - codes of ethics and relevant legislation - pharmacy standards of practice2.3 Access to a range of medication3. Method of assessmentCompetency may be assessed through:Demonstration with questioningWritten exam4. Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT COMPETENCY: DISPENSE PHARMACEUTICAL PRODUCTSUNIT CODE: HHC532308UNIT DESCRIPTOR: This unit involves procedures for accepting medication orders, relaying prescription information to the pharmacist and the patient/client; filling of the order, and packaging and/or pre-packaging of pharmaceutical products in dose administration containers. This competency may apply to a range of work roles in the pharmacy noting, however, that only a pharmacist can only give therapeutic advice.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Acknowledge patient/ client Patient/ client is greeted in accordance with pharmacy guidelines and procedures. Patient/client is asked what assistance can be extended. Confidentiality, tact and privacy maintained at all times while interacting with clients/patients and/or passing on relevant information to other pharmacy staff.First-In-First-Out (FIFO) procedure is followed for large number of clientsKnowledge, Theory and PracticesPrinciples of Good Customer ServicePrinciples of Interpersonal and intercultural communicationPrinciples Handling different types of clients1.2 Communication1.2.1 Prepare standard script for receiving patients1.2.2 Report untoward incident1.3 Codes and Regulations1.3.1 Company policies and procedures1.4 Values1.4.1 Respect1.4.3 Professionalism1.1 Personal Relations 1.2 Interpersonal communication skills1.3 Cultural competence1.4 Good customer service1.5 Handling patients/clients with special needs, including difficult patients/clients1.6 Demonstrate tact1.7 Following set routines and procedures2. Process over-the-counter medicine orderUpon receipt of the order, a guided recommendation of OTC medicines are provided for minor symptoms following established procedures.Generic OTC products on the menu card are offered to identify preferred product of the patient/client.Availability and quantity of medicines ordered are checked against inventory on hand.Any pharmaceutical and disease-based questions beyond the scope of the training are referred to the pharmacist.Product is retrieved from the shelves following established procedures. Labels are prepared in accordance with regulatory requirements, ensuring legibility.2.7 Ordered medicines are counted using appropriate devices and packaged into a suitable container under pharmacist supervisionPrepared product is endorsed to the pharmacist for checking following established procedures.Knowledge, Theory and PracticesPrinciples of Good Customer ServicePrinciples of Interpersonal and intercultural communicationGood pharmacy practiceRational use of medicinesUS & British PharmacopeiaCommunicationReport untoward incidentCodes and RegulationsRelevant laws and regulations- Generic Medicines Act- FDA Issuances- Discounts for senior citizens and PWDs2.3.2 Company policies and procedures2.3.2 Dispensing guidelines (DOT/FDA Rules)2.3.3 Philippine Practice Standards for Pharmacists2.4 Values2.4.1 Respect2.4.2 Accuracy2.4.3 Professionalism2.1 Personal Relations2.2 Interpersonal communication skills2.3 Cultural competence2.4 Good customer service2.5 Handling patients/clients with special needs, including difficult patients/clients2.6 Demonstrate tact2.7 Following set routines and procedures2.8 Following disease algorithms to recommend appropriate medicine3. Process prescription medicine order3.1 Prescription is checked for validity and completeness of prescription details in accordance with legal and regulatory requirements, upon receipt of the prescription3.2All available generic equivalents are offered to identify the preferred product of the patient following established procedures.Availability of medicines ordered is checked, and quantity of order/s is/are confirmed.Patient/client is questioned regarding any entitlement status with regard to the Health Care Benefits Scheme and PhilHealthinsurance when applicable or the mode of payment.Prescription is endorsed to the pharmacist for validation (signature).Pharmacist is assisted to dispense the prescription according to the steps. For partially filled prescription, quantity of medicine dispensed is subtracted and noted in the prescription pad prior to returning to the client/patient.If the prescription is completely filled, prescription is kept and filed.Knowledge, Theory and PracticesPrinciples of Good Customer ServicePrinciples of Interpersonal and intercultural communicationGood pharmacy practiceRational use of medicinesUS & British PharmacopeiaCommunicationReport untoward incident3.3 Codes and Regulations3.3.1 Company policies and procedures3.3.2 Dispensing guidelines3.3.3 Code of ethics 3.3.4 Philippine Practice Standards for Pharmacists3.4 Values3.4.1 Respect3.4.2 Accuracy3.4.3 Professionalism3.1 Personal Relations3.2 Interpersonal communication skills3.3 Cultural competence3.4 Good customer service3.5 Handling patients/clients with special needs, including difficult patients/clients3.6 Demonstrate tact3.7 Following set routines and procedures4. Receive payment and release exact change4.1 Where necessary, multiple orders from 2 or more customers are noted and endorsed to cashier4.2Prescription/ patient data is accurately and confidentially entered into dispensing computer records according to regulatory requirements4.3Identity of the patient receiving the medicines is confirmed in accordance with company policy and procedure.4.4 Change is accurately given and official receipt is issued.Knowledge, Theory and PracticesPrinciples of Good Customer ServicePrinciples of Interpersonal and intercultural communicationGood pharmacy practiceRational use of medicinesCommunicationReport untoward incident4.3 Codes and Regulations4.3.1 Company policies and procedures4.3.2 Dispensing guidelines4.3.3 Philippine Practice Standards for Pharmacists4.4 Values4.4.1 Respect4.4.2 Accuracy4.4.3 ProfessionalismPersonal RelationInterpersonal communication skillsCultural competenceGood customer serviceHandling patients/clients with special needs, including difficult patients/clientsDemonstrate tactFollowing set routines and proceduresRANGE OF VARIABLESVARIABLERANGE1.Patients/clientsMay include but not limited to:Patients, clients or their authorized agents/representatives Patients, clients with routine or special requestsPatients/clients with special needs e.g. elderly, infants, etc.Regular and new clients/patientsPeople from a range of social, cultural or ethnic backgrounds and physical and mental abilities and may be unwell, drug affected, grieving or upset2.Prescription details Shall include but not limited to:Doctor’s full name and signature, current address, contact details, PRC license number, PTR, S2 license (for dangerous drugs) and date of prescriptionGeneric name of medication, potency, dosage form, quantity prescribed and dosage regimen3.Prescription validityShall include but not limited to:3.1 Signature of medical doctor, veterinarian or dentist3.2Period of prescription validity according to legal requirements3.3 Written according to Rules and Regulations to Implement Prescribing Requirements under the Generics Act of 1988 (R.A. No. 6675) 4. Legal and regulatory requirements Salient / relevant provisions of the following:Consumer LawPhilippine Pharmacy Law (RA 5921)Philippine Practice Standards for PharmacistsSenior Citizen’s Law/ Expanded Senior Citizen’s ActCheaper Quality Medicines ActCounterfeit Medicines ActDangerous Drugs ActGenerics LawFood, Drug and Cosmetics Act (RA3720)Food Drug Administration Act (RA 9711)5. Preferred ProductMay include but are not limited to: Patient’s/client’s preferred productPrescribers’ preferred productPatient/Client detailsShall include but are not limited to:Full nameCurrent addressGenderAge Health Care Benefits Scheme Shall include but are not limited to:Senior citizen discount Persons with Disability discount Promotional discountsPrimary Care BenefitsCompliance PackPrescription/patient dataMay include but are not limited to:Client/patient details as required e.g. date of birth, weight, known allergies and/or history of adverse drug reaction, or any matters relating to drug dependencyPrescriber data (name, PRC/PDEA license number, and PTRMedication information (name of medicine, quantity, strength, dosage form) Labels May be:Type-writtenLegibly hand writtenElectronically generated9.2 May include but are not limited to the following information/data:the name of the patient, or in the case of an animal the name of the owner of the animal and the type of animalthe name of the drug/generic namethe date of dispensing or supply and where applicable an identifying code/numberthe name, address and telephone number of the pharmacy at which the prescription was dispensed10. DevicesMay include but are not limited to:Scales, measureIrons, heat sealing equipmentTweezersGlovesGlassine paperBond paperSpatulaTransparent tape10.9 Resealable plastic (zip loc plastic)11. ContainersMay include but are not limited to:BoxesCartonsPacksBottlesChild resistant packaging Accuracy May include but is not limited to:Correct productQuantityPlacement of labels to expose expiry date and batch numberPrescriptions May be:HandwrittenElectronically generated with handwritten signatureEVIDENCE GUIDE1.Critical aspects of competencyAssessment requires evidence that the candidate:Consistently asked critical questions to patients with regard to verifying prescription details.Consistently used effective communication techniques to provide information to patients while maintaining an awareness of the need for discretion, empathy, tact and confidentiality.Collected, interpreted and applied prescription information accurately and responsibly.Identified and understood different types of prescriptions and entitlements.Sourced, recorded and disseminated prescription informationRecognized situations requiring referral to the pharmacist and/or pharmacy staff.2.Resource implicationsThe following resources MUST be provided:2.1 A real or simulated pharmacy environment2.2 Relevant documents such as: 2.2.1 Local references (issuance of FDA)2.2.2 Good pharmacy practice 2.2.3 Philippine Practice Standards for Pharmacists Resources on health care benefits scheme including:benefits and entitlements client/patient eligibility payments for general patients (non-cardholders) and concessional clients/patients3.Method of assessmentCompetency may be assessed through:Demonstration with questioningWritten exam4.Context of assessmentCompetency may be assessed in the workplace or in a simulated workplace setting.UNIT OF COMPETENCY:PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE UNIT CODE:HHC532309UNIT DESCRIPTOR:This unit covers knowledge, skills and attitudes necessary to promote health and well-being thru education on responsible use of medication and other health products, and patient-encouragement to participate in health vigilance efforts of FDA.ELEMENTPERFORMANCE CRITERIAItalicized terms are elaborated in the Range of VariablesREQUIRED KNOWLEDGEREQUIRED SKILLS1. Participate in health promotion and education campaignsHealth information is provided to patients in accordance with established proceduresPatients are educated on self-care and rational & responsible use of drug in accordance with established proceduresInformation, education and communication materials are provided to the patients as needed1.1 Knowledge, Theory and Practices1.1.1 Top morbidity and mortality list in the community1.1.2 Treatment algorithm of common diseases1.1.3 Common drug side effects, precautions, and interactions1.1.4 Prevailing health issues in the communityRational use of medicinesCommunication 1.2.1 Patient counseling 1.2.2 Output reports1.3. Materials, Tools, & Equipment1.3.1 Electronic references1.3.2 Literature references1.3.3 Teaching aidsValuesPerseveranceCompassion1.1 Accessing appropriate reference1.2 Using of screening devices1.3 Recording of medication profiles1.4 Filling out forms for referrals1.5 Effective communication skills (oral and written)2. Perform screening procedures for common diseases2.1 Basic screening procedures are performed in accordance with established process2.2 Provide information to patients regarding common diseases, minor ailments and seasonal diseases in accordance with established procedures2.3 Patients are referred to health facility for proper diagnosis following established procedures Knowledge, Theory and PracticesScreening procedure available in the companyTreatment algorithm for common diseasesHealth facilities in the community Top morbidity and mortality listin the community2.1.5 Seasonal diseases prevalent in the communityCommunicationPatient counselingAccomplishment of referral forms with partner institutions Safety PracticesProper handling of devisePrecautionary outfit, as necessary, when performing testsCodes and RegulationsOccupational Safety and Health Good Pharmacy PracticeMaterials, Tools, & EquipmentScreening device or tools (BP set, glucometer)ValuesCompassionPassionPerseverance2.1 Accessing appropriate reference2.2 Use of screening devices2.3 Recording of medication profiles2.4 Filling out forms for referrals2.5 Effective communication skills (oral and written)3. Refer patients to appropriate health care professionals or facilities3.1 Trigger points for referral are identified following established procedures3.2 Patients with minor health problems are referred to the pharmacist3.3 Patients with major health problems are referred to other health care professionalsKnowledge, Theory and Practices3.1.1 Standard treatment guidelines and algorithm3.1.2 Common drug side effects, precautions, and interactions3.1.3 Signs and symptoms of common diseasesCommunicationReferral formsPatient counselingCodes and RegulationGood Pharmacy PracticeMaterials, Tools, & Equipment Referral forms Telephone ComputerValuesProfessionalismCompassion3.1 Recognizing patient need for referral3.2 Communication (oral and written) skills4. Advise patients on reporting unusual experience with medicines4. 1. Objectives of reporting adverse drug events are explained to patients in accordance with established procedures.4.2. Unusual or unexpected effects of drugs are gathered and reported to pharmacist.4.3. Patients are encouraged to report any unusual experience in the use of the medicine.Knowledge, Theory and PracticesFDA Guidelines on PharmacovigilanceCommon side-effects of over-the-counter medicinesCommunicationAccomplish ADR forms according to company policyPatient counselingCodes and RegulationGood Pharmacy Practice4.3.2 FDA: Pharmacovigilance guidelineMaterials, Tools, & EquipmentReporting forms (electronic or paper) Internet connection for online reportingValuesVigilanceCompassion4.1 Compiling reports and forwarding them to pharmacist4.2 Documenting process4.3 Recognizing patient need for referral4.4 Communication (oral and written) skills4.6 Familiarize common side effects of fast moving medicines4.7 Access reliable information5. Guide patients on how to fill-out forms5.1. Instructions on how to fill-out the form are given to the patients in accordance with FDA requirements or company policy.5.2. Items that should be answered in the health vigilance form are clarified to the patient.5.3 Patient responses are processed, tabulated and summarized and reported to store supervisor.Knowledge, Theory and PracticesFDA Guidelines on PharmacovigilanceCommon side-effects of OTC medicinesCommunicationAccomplish ADR forms according to company policyPatient counselingCodes and RegulationGood Pharmacy PracticeFDA: Pharmacovigilance guidelineMaterials, Tools, & EquipmentReporting forms (electronic or paper) ValuesVigilanceCompassionProfessionalism5.1 Compiling reports and forwards to pharmacist5.2 Documenting process5.3 Recognizing patient need for referral5.4 Interpersonal communication5.5 Communication skillsRANGE OF VARIABLESVARIABLERANGE1. Health informationMay be one of the following but are not limited to:First aid over-the-counter (OTC) medicinesFirst aid non-pharmacologic treatments Signs/Symptoms that will warrant consultation to appropriate healthcare practitionerScreening tests that may be necessary for the condition2. Self-care2.1 Adherence to proper use of medicines2.2 Antimicrobial stewardship2.3 Awareness of precautions, common side-effects and interaction with other drugs, food, health supplements, and laboratory tests. 3. Responsible self-medication3.1 Appropriateness of OTC drug for the condition 3.2 Safe drug regimen for specific OTCs3.3 Non-pharmacologic interventions 3.4 Lifestyle modificationScreening proceduresMay include the following, but are not limited to: Blood pressureBlood sugar testing Pregnancy testScreening for tuberculosisDetermine presence of risk factorsCommon diseases and minor ailmentsPrevalent diseases in the community, which may include but are not limited to:FluColdsDiarrheaSkin infectionsConstipationPimplesIndigestionHyperacidityFood poisoningSeasonal DiseasesLeptospirosisTyphoid feverMeaslesChicken poxDengue feverRabiesHeat strokeMinor health problemsMay include the following, but are not limited to: 7.1Common colds7.2Headache7.3Low grade FeverMajor health problemsMay include the following, but are not limited to: CancerDiabetes MellitusHypertensionAsthmaTuberculosisHIV/AIDSMalariaTrigger pointsMay include the following, but are not limited to: Any symptom lasting for 2 weeksChest painHemoptysisSevere/Progressive PainShortness of BreathTinnitusProgressive headacheOdorous body secretionsAny Recurrent symptomsDark/Bloody stoolsUnexplained Weight lossHigh grade feverOTC medicine failureRashesFaintingAdverse drug events10.1 Adverse reactions and interactions10.2 Intolerable side-effects10.3 Failure of treatmentsHealth VigilanceMonitoring and evaluation of safety and efficacy (performance) of profile of products:11.1 Drugs11.2 Cosmetics11.3 Food supplements11.4 Medical devicesEVIDENCE GUIDE1. Critical aspects of competencyAssessment requires evidence that candidate:1.1 Participated in health promotion and educational campaigns.1.2 Carried out screening procedures for common diseases.1.3 Advised patients on prevention of diseases and their complications.1.4 Referred patients to health facilities as appropriate.1.5. Guided patients on how to fill-out forms Resource implicationsThe following resources MUST be provided:2.1 A real or simulated pharmacy environment2.2 Relevant documents such as: - local references - clinical practice guidelines; FDA guidelines - government/regulatory requirements 2.3 Telephone/FaxMethod of assessmentCompetency may be assessed through:Demonstration with questioningWritten exam Context of assessmentCompetency may be assessed individually in the actual workplace or in a simulated workplace setting environment in TESDA accredited institutions.SECTION 3TRAINING ARRANGEMENTThis set of standards provides Technical and Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for PHARMACY SERVICES NC III.This includes information on curriculum design; training delivery; trainee entry requirements; tools and equipment; training facilities; and trainer’s qualification and institutional assessment.3.1CURRICULUM DESIGNCourse Title: PHARMACY SERVICESNC Level: NC IIINominal Training Duration: No. of HoursCoverage 22Basic Competencies 24Common Competencies802Core Competencies200Industry Exposure1048TotalCourse Description:This course is designed to enhance the knowledge, skills and attitude of Pharmacy Services workers in accordance to pharmacy practice standards. It covers the basic, common, and core competencies in PHARMACY SERVICES NCIII.To obtain this, an individual must achieve the basic, common and core competencies, and complete the on-the-job training prescribed for this qualification. The training center has the option can enter into a memorandum of agreement with an existing government health units, retail pharmacy (community, hospital, institutional), or pharmaceutical manufacturing facility for the enhancement of the didactic training for the facilities and equipment to be used. A separate provision may be included for the industry exposure.BASIC COMPETENCIES22hrsUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration1. Lead workplace communicationCommunicate information about workplace processes.Display communications skills using verbal, written, wireless, non-verbal (standard signs and symbols of the industry) mediaLecture-DiscussionRole playObservationInterview4 hrsRead policies and procedures in standard operating protocolsLectureInterviewLead workplace discussions.Demonstrate interpersonal relations in discussing with superiors, colleagues, and/or subordinatesLecture-DiscussionSmall group activitiesObservationDemonstrate people management skillsLecture-DiscussionSmall group activities ObservationFacilitate discussion among colleaguesLecture-DiscussionSmall group activitiesObservationIdentify and communicate issues arising in the workplaceApply safety procedures in handling equipment and machinery, waste, environment, volatile fluids and gases.Lecture-DiscussionDemonstrationOral/Written TestObservationApply health and hygiene practicesLecture-DiscussionDemonstrationOral/Written TestDemonstration with oral questioning2. Lead small teams2.1. Lead small teamsLearn concepts on people managementLecture-DiscussionSmall group activities’BrainstormingObservation4 hrsApply oral and written communication skills in dealing with other team membersLecture-DiscussionDemonstrationDemonstration with oral questioning2.2. Provide team leadershipConduct team building activities as necessaryLecture-DiscussionSmall group activitiesObservationAssign responsibilities among membersDelegate tasks to other members of the teamSmall group activitiesLecture-Discussion ObservationRelay instructional strategies and methodologiesSmall group activitiesLecture-DiscussionDemonstration with oral questioning2.4 Set performance expectation for team membersInform subordinates on performance criteria that will be observedSmall group activitiesLecture-DiscussionDemonstration with oral questioning2.5 Supervise team performanceEstablish facilitation skillsSmall group activitiesLecture-DiscussionObservationApply presentation skills as necessaryIndividual/Small group activitiesLecture-DiscussionDemonstration with oral questioningTranslate ideas and concepts into implementable activities in pharmacy servicesSmall group activitiesLecture-DiscussionDemonstration with oral questioning`3. Develop and practice negotiation skillsIdentify relevant information in planning negotiationsObtain necessary information regarding the issueSmall group activitiesLecture-DiscussionObservation4 hrsParticipate in negotiationsApply different questioning techniques Small group activitiesLecture-DiscussionObservationUse appropriate language during negotiationSmall group activitiesLecture-DiscussionDemonstration with oral questioningAddress and implement problem solving strategies on dealing with unexpected questions and attitudes during negotiationSmall group activitiesLecture-DiscussionDemonstration with oral questioningDocument areas for agreementDocument issues and processesLecture-discussionSimulation/role playingDemonstration with oral questioningExplore different solutions that may be usedDirect observationSimulation/role playingDemonstration with oral questioningWritten documents are filed and kept for future referenceDirect observationSimulation/role playingDemonstration with oral questioningFollow-up on agreements based on deadlinesDemonstration with return demonstrationObservationIdentify relevant information in planning negotiationsSearch for relevant information on competing products and servicesLecture-discussionSimulation/role playingDemonstration with oral questioningWritten ExamsParticipate in negotiationDeal with patients/clients/ service providers according to agreements discussedLecture-discussionSimulation/role playingDemonstration with oral questioning4. Solve workplace problem related to work activities4.1 Explain the analytical techniquesManage and control flow of resources Lecture-discussionSimulation/role playingDemonstration with oral questioning4 hrsIdentify cause and potential effectsLecture-discussionBrainstormingDemonstration with oral questioning4.2 Determine the possible cause/s of the problemIdentify deviations from normal operating procedures to maintain product qualityLecture-discussionCase DiscussionDemonstration with oral questioningWritten OutputParticipate in root cause analysis session and state problems clearlyLecture-discussionCase DiscussionDemonstration with oral questioningApply problem analysis and problem solving techniquesLecture-discussionSmall-group activityDemonstration with oral questioning4.3Prepare action plansCorrective actions are determinedLecture-discussionDemonstration with oral questioningEstablish action plans based on available optionsLecture-discussionDemonstration with oral questioning5. Use mathematical concepts and techniquesIdentify mathematical tools and techniques to solve problemIdentify mathematical techniques to be used in the task at handLecture-discussionDemonstration with oral questioning4 hrsDevelop skills in four fundamental operationsLectureExercisesWritten ExerciseUse calculator or computer for calculating cash changeDemonstration with return demonstrationSmall-group activitiesDemonstration with oral questioningApply mathematical procedures/solutionUse mathematical tools and standard formulasLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioningWritten ExamUse conversion formulasLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioningWritten ExamsEnsure precisions and accuracy of resultsLecture-discussionDemonstration with oral questioningWritten ExamAnalyze resultsAnalyze and interpret the results based on specified requirementsLecture-discussionDemonstration with oral questioningCommunicate the results of the analysisLecture-discussionDemonstration with oral questioningAppropriate action is applied in case of errorLecture-discussionDemonstration with oral questioning6. Use relevant technologiesIdentify appropriate technologyFollow protocols in the use of basic equipment used in the pharmacyLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioning2 hrsUse relevant technology to transmit dataLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioningApply relevant technologyUse software programs in computers, machines/equipment being usedLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioning6.3 Maintain/enhance relevant technologyFollow company policy in relation to relevant technologyLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioningAccess protocols and references on the use of technologyLecture-discussionIndividual/Group AssignmentsDemonstration with oral questioningCOMMON COMPETENCIES(24Hours)Unit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration1. Maintain an effective relationship with clients/ customersEstablish professional imageRead the Philippine Pharmacist’s Code of EthicsLecture-DiscussionRole playObservationInterview4 hrsRead and understand the role of pharmacy assistants in the pharmacyLectureInterviewRead patient’s rights Lecture-DiscussionInterviewBuild credibility among customers/clientsEstablish confidence in interacting with patientsLecture-DiscussionDemonstration with return demonstrationObservationCommunicate properly with different types of patients, and of different nationalitiesLecture-DiscussionDemonstration with return demonstrationObservationDeliver correct information to the patientLecture-DiscussionDemonstration with return demonstrationObservationProvide exemplary customer serviceLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning1.3 Satisfy clients/ customer requirementsAttend to, and serve clients/patients based on established SOPLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningSolve simple problems encountered in serving patientsLecture-DiscussionDemonstration with return demonstrationOral/Written TestDemonstration with oral questioningPolitely start, carry out, and finish conversation with clientsLecture-DiscussionDemonstration with return demonstrationOral/Written TestDemonstration with oral questioningTreat clients/patients with respectLecture-DiscussionDemonstrationOral/Written TestObservationUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration2. Update industry knowledge and practice through continuing educationIdentify sources of information on updates related to practice of pharmacyAccess relevant and updated referencesLecture-DiscussionSmall group activities’Demonstration with oral questioningOral/Written TestObservation4 hrsCorrectly operate computer hardware and selected softwareLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningObservationApply industry updates to workplaceFollow new protocols to adhere to industry updatesLecture-DiscussionDemonstrationDemonstration with oral questioningObservation2.3 Update continuously relevant industry knowledgeAttend seminars relevant and related to duties and responsibilitiesLecture-DiscussionSmall group activitiesDemonstration with oral questioningIdentify and read references for self-directed learningSmall group activitiesInterviewAim for continuous personal developmentIndividual assignmentInterview2.4 Access, apply and share industry informationPrepare short presentation/report from the learnings obtained in seminarLecture-DiscussionIndividual/Group assignmentDemonstration with oral questioning3. Perform workplace security and safety practices3.1 Identify and follow workplace proceduresFollow health, safety and security protocolsSmall group activitiesLecture-DiscussionDemonstration with oral questioningWritten Exam4hrs3.2 Handle emergency situations within workplaceIdentify different types of emergency situations and act accordinglyLecture-DiscussionEmergency drills (fire, terrorist attack, robbery)Demonstration with oral questioningWritten ExamLead patients and colleagues to safetySmall group activitiesLecture-DiscussionDemonstration with oral questioning3.3 Follow enterprise requirementsRead and comply with enterprise goals, targets and measuresLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningUse enterprise information systems and data collation based on protocolsLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationPerform computer operations4.1 Identify and explain the functions, general features and capabilities of both hardware and softwareIdentify main parts of a computerLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning6 hrsOperate the computer from turning on to turning the equipmentLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning4.2 Prepare and use appropriate hardware and software according to task requirementUse the company software to process ordering and issuing receiptLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningEncode pertinent patient information and prescribed medicines Lecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningUse the internet-browser to access informationLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning4.3 Use appropriate devices and procedures to transfer files/dataUse new or formatted USB to transfer dataLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning4.4 Produce accurate and complete data according to the requirementsProcess entered data into meaningful information using relevant softwareLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningPrint data according to SOPLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning4.5 Maintain computer systemTroubleshoot in case of virus infectionLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningClean regularly to avoid accumulation of dustLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration Use pharmaceutical calculation techniques and terminologies5.1 Use dimensional analysis to convert one unit to anotherRead and familiarize with dimensional analysis in conversionLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning6 hrsApply dimensional analysis in conversionLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningRead and familiarize with mathematical conceptsApply mathematical concepts in English and Metric System of MeasurementLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningApply mathematical concepts in English and Metric System of MeasurementLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningRead and familiarize with ratio and proportionLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningApply ratio and proportionLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning5.2 Understand pharmaceutical terminologies and medical termsRead and familiarize with pharmaceutical terminologies and medical termsLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningApply pharmaceutical terminologies and medical termsLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioning5.3 Use equipment, glassware and toolsRead and familiarize with equipment, glassware and toolsLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningOperate equipment, use glassware and toolsLecture-DiscussionDemonstration with return demonstrationDemonstration with oral questioningCORE COMPETENCIES802 hoursUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration1. Practice Good HousekeepingPerform housekeeping dutiesApply good storage practices in the facilityLecture discussionDemonstration Written ExamDemonstration with oral questioning24 hoursApply good compounding practices in maintaining compounding/sterile area and premisesLecture discussionDemonstrationWritten ExamDemonstration with oral questioningPractice good laboratory practice principles in cleaning work area and premisesLecture discussionDemonstrationWritten ExamDemonstration with oral questioningPerform daily housekeeping tasks using appropriate proceduresLecture discussionDemonstrationDemonstration with oral questioningObservationClean floors to ensure its not dirty or slipperyDemonstrationDemonstration with oral questioningObservationOrganize and regularly clean housekeeping toolsDemonstrationObservationRead and follow pest control protocols and schedulesLectureDemonstrationDemonstration with oral questioningPrepare inventory reports on house cleaning tools, materials, supplies and equipmentLectureDemonstrationDemonstration with oral questioningFill out different types of daily maintenance recordsDemonstrationDemonstration with oral questioningCompliance to hygienic practicesLectureDemonstrationDemonstration with oral questioningFollow patient safety and employee safety protocolsLectureDemonstrationWritten ExamDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationFollow appropriate health and safety practices in the areaAdhere to occupational Safety and Health StandardsLecture discussionWritten ExamDemonstration with oral questioningComply to DOH Sanitation GuidelinesLecture discussionWritten ExamDemonstration with oral questioningFollow dispensing area protocolsLectureDemonstration with return demonstrationWritten ExamDemonstration with oral questioning2. Monitor supply/inventory of pharmaceutical productsExamine the medicines in the assortment list or formularyFamiliarize stock keeping units in the formulary or assortment listLectureDemonstrationWritten ExamDemonstration with oral questioning60 hrsIdentify fast-moving and slow moving products using turn-over rateLectureExercisesWritten ExamDemonstration with oral questioningHandle and record inquiries on unserved productsLectureDemonstration with return demonstrationDemonstration with oral questioningAssist in procurement of materials and services from qualified sourcesRequest minimum documentation requirements from suppliersLectureDemonstration with return demonstrationWritten ExamDemonstration with oral questioningPrepare purchase requestDemonstration with return demonstrationDemonstration with oral questioningFollow protocols when counterfeit products are receivedLecture discussionDemonstration and return demonstrationProblem based discussionDemonstration with oral questioningCase discussionCommunicate procurement needs to inventory manager/analyst or pharmacistLecture discussionDemonstration and return demonstrationDemonstration with oral questioningCase discussionUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationReceive and deliver stocksUpdate and manage stock inventory/dataLecture discussionDemonstration and return demonstrationDemonstration with oral questioningCheck delivery specifications if compliant to good distribution practicesLecture discussionDemonstration and return demonstrationDemonstration with oral questioningCheck delivery receipt as against to the actual products receivedLecture discussionDemonstration and return demonstrationDemonstration with oral questioningCheck product specification prior to receivingLecture discussionDemonstration and return demonstrationDemonstration with oral questioningPack and dispatch ordersPack medicines in bulk quantities using appropriate containerLecture discussionDemonstration and return demonstrationDemonstration with oral questioningFollow delivery specifications and maintain temperature requirements while on transportLecture discussionDemonstration and return demonstrationDemonstration with oral questioningFollow basic procedures in handling delivery and dispatch of ordersLecture discussionDemonstration and return demonstrationDemonstration with oral questioning2.5 Handle returned products or products for returnHandle product returns and product for return according to protocolsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration3. Handle and control pharmaceutical productsComply with drug storage requirementsFollow good storage practices and manufacturer’s specification in storing the productsLecture discussionDemonstration and return demonstrationDemonstration with oral questioning40 hrsArrange stocks neatly in the shelves following first expiration first out Lecture discussionDemonstration and return demonstrationDemonstration with oral questioningMonitor and record temperature and relative humidity using hygrometerLecture discussionDemonstration and return demonstrationDemonstration with oral questioningAssist pharmacist in temperature mappingLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten examMaintain and regulate temperature and relative humidityLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten examUse palettes to store medicines Demonstration and return demonstrationDemonstration with oral questioningWritten examImplement strategies to separate look alike drugsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningFollow storage protocols for high alert or regulated medicationsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningUse appropriate chemical/medicine containersLecture discussionDemonstration and return demonstrationDemonstration with oral questioningSegregate products for return, returned products and quarantined productsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationMonitor inventoryPrepare stock control documentsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningPeriodically count the stocks and compare against manual or automated recordsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten ExaminationReport variance of stocks to the pharmacistLecture discussionDemonstration and return demonstrationDemonstration with oral questioningMonitor safety stock level, low stock level, and expiration date of medicinesLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten ExaminationReplenish stocks regularlyLecture discussionDemonstration and return demonstrationDemonstration with oral questioningReport to pharmacist if quantity of products are at the reorder quantity, out of stock levelLecture discussionDemonstration and return demonstrationExerciseDemonstration with oral questioning3.3 Dispose of stock wasteSegregate expired medicines for disposalLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten ExaminationDispose medicines according to standard protocolsLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten ExaminationDispose waste according to medical waste segregation processLecture discussionDemonstration and return demonstrationDemonstration with oral questioningWritten ExaminationUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal Duration4. Arrange and display of productsFollow merchandising planUnderstand merchandising concepts and termsLecture-discussionDemonstration with oral questioningWritten Examination44 hoursUse price tag and product locators according to established protocolsLecture-discussionObservationDemonstration with oral questioningUnderstand and propose product synergism sampleLecture-discussionCase exerciseDemonstration with oral questioningFollow display plan for promotional itemsArrange products in the display shelves and warehouse according to planogramLecture discussionDemonstration and return demonstrationDemonstration with oral questioningFollow promotional activitiesLecture discussionDemonstration and return demonstrationDemonstration with oral questioning4.3 Monitor promotional activitiesRespond to customer feedbackProblem-based discussionDemonstration and return demonstrationDemonstration with oral questioningFollow maximum drug retail priceLecture discussionDemonstration with oral questioningComply to requirements of electronic drug price monitoring systemLecture discussionDemonstration and return demonstrationDemonstration with oral questioning5. Perform good laboratory practicesObserve proper laboratory protocolsRead good laboratory practice guidelinesLecture discussionWritten ExamDemonstration with oral questioning24hrsDescribe proper behavior and attire inside the work areaLaboratory classExerciseWritten ExamDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationDemonstrate skills in laboratory measurementsWeigh solid particles accurately Lecture discussionLaboratory classWritten ExamDemonstration with oral questioningMeasure liquid accurately using the appropriate glasswareLecture discussionLaboratory classExerciseWritten ExamDemonstration with oral questioningKnow the use of different glassware and instrument used in the facilityLecture discussionLaboratory classWritten ExamDemonstration with oral questioning 5.3 Maintain and store pharmacy glassware/device/ equipmentCalibrate instruments according to scheduleLecture discussionLaboratory classWritten ExamDemonstration with oral questioningClean glassware, workspace, instruments according to protocolsLecture discussionLaboratory classWritten ExamDemonstration with oral questioningTimely fill documentation requirements Lecture discussionLaboratory classDemonstration with oral questioningFollow chemical/medicine waste disposalLecture discussionLaboratory classWritten ExamDemonstration with oral questioning6. Adhere to good manufacturing practice (GMP)6.1 Demonstrate compliance to Good Manufacturing Practices in own workUnderstand Pharmaceutical Inspection Convention and Pharmaceutical Inspection Co-operation Scheme (PIC/S) Good Manufacturing Practices and quality Lecture discussionWritten ExamDemonstration with oral questioning24 hrsFill production documents Lecture discussionDemonstrationDemonstration with oral questioningWear laboratory attire appropriatelyLecture discussionDemonstrationDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationObserve personal hygiene and conductPrevent contaminationLecture discussionDemonstrationWritten ExamDemonstration with oral questioningDemonstrate compliance to Good Manufacturing Practices requirements in work activitiesAdhere to good manufacturing practicesLecture discussionDemonstrationWritten ExamDemonstration with oral questioningComplete documentation requirements to support GMPControl documents using good documentation practicesLecture discussionDemonstrationDemonstration with oral questioning7. Demonstrate product knowledge on medicines7.1 Demonstrate adequate knowledge on OTC and selected prescription medicinesDescribe stock keeping unitsLecture discussionWritten Exam200 hrsIdentify classification of (top selling) drugs according to indicationLecture discussionWritten ExamIdentify over-the-counter medicines vs prescription medicinesLecture discussionDemonstrationWritten ExamDemonstration with oral questioningDifferentiate generic, branded and innovator medicines Lecture discussionDemonstrationWritten ExamDemonstration with oral questioningCalculate quantity needed in prescriptionCompute for the correct number of bottles (if liquid) based on the regimen prescribedLecture discussionExerciseWritten ExamDemonstration with oral questioningCalculate for correct quantity of tablets, capsules, etc. needed to complete the regimen prescribedLecture discussionExerciseWritten ExamDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationAdvise proper use of OTC medicine under the supervision of the pharmacistCommunicate to patients on the proper use of their over-the-counter medicineLecture discussionRole-playingWritten ExamDemonstration with oral questioningInform patients on the proper storage of medicines Lecture discussionRole-playingWritten ExamDemonstration with oral questioning8. Dispense pharmaceutical productsAcknowledge patient/ clientGreet and interact with patients according to protocolLecture-discussionRole playingDemonstration with oral questioning200 hrsProcess Over-the-Counter medicine orders Probe patient’s health statusLecture-discussionRole playingWritten ExamDemonstration with oral questioningRefer to pharmacist if trigger points are identified according to the patientRole playingLecture-discussionWritten ExamDemonstration with oral questioningComplete the process of dispensing over-the-counter medicinesRole playingLecture-discussionDemonstration with oral questioningProcess prescription product orders Familiarize basic concepts and policies relevant to dispensingLecture-discussionWritten ExamDemonstration with oral questioningRecognize prescription validity and dispensing error Lecture-discussionRole playingWritten ExamDemonstration with oral questioningUnderstand the difference between prescription from over-the counter medicinesLecture-discussionWritten ExamComplete the process of dispensing prescriptionLecture-discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningPack and label medicine according to its appropriate container.Lecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationProvide patient health information and medicines informationProblem-based discussionWorkshopRole-playingWritten ExamDemonstration with oral questioning8.4 Receive payment and release exact changeImplement senior citizen discounts, government reimbursement schemes, and health care benefitsLecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningProvide accurate amount of cash changeDemonstration and return demonstrationDemonstration with oral questioning9. Perform health promotion, education and vigilanceParticipate in health promotion and education campaignsDescribe common minor ailments and its treatmentLecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioning200 hrsDescribe top major ailments in the countryLecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningDevelop communication skills for information dissemination on drug productsLecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningAccess reliable information Lecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningPerform first-aid procedure on patientsLecture discussionDemonstration and return demonstrationWritten ExamDemonstration with oral questioningDescribe common side effects on top selling medicines in the countryLecture discussionSmall group and large group discussionWritten ExamDemonstration with oral questioningUnit of CompetencyLearning OutcomesLearning ActivitiesMethodology (Proposed)Assessment Approach (Proposed)Nominal DurationPerform screening procedures for common diseasesAsk more information about their patients healthLecture discussionRole-playingWritten ExamDemonstration with oral questioningObtain blood pressure measurement of a patient using blood pressure monitorDemonstration and return demonstrationSmall group and large group discussionDemonstration with oral questioningRefer patients to pharmacist to refer to other healthcare professionals or facilitiesIdentify trigger points that implies patient’s worsening condition Lecture discussionRole-playingDemonstration with oral questioningRefer patients to a pharmacist and other health care professionals as necessaryLecture discussionRole-playingDemonstration with oral questioningAdvise patients on reporting unusual experience with medicinesIdentify unusual side effects of top selling medicines in the countryLecture discussionRole-playingWritten ExamDemonstration with oral questioningCommunicate with patients effectivelyLecture discussionRole-playingDemonstration with oral questioning8.5 Guide patients on how to fill-out formsTeach patients how to answer the pharmacovigilance report DemonstrationDemonstration with oral questioning3.2 TRAINING DELIVERYThe delivery of training should adhere to the design of the curriculum. Delivery should be guided by the 10 basic principles of competency-based TVET.The training is based on curriculum developed from the competency standards;Learning may be modular or conventional in its structure;Training delivery is individualized and self-paced;Training is based on work that must be performed;Training materials are directly related to the competency standards and the curriculum modules;Assessment is based in the collection of evidence of the performance of work to the industry required standard;Training is based both on and off-the-job components;Allows for recognition of prior learning (RPL) or current competencies;Training allows for multiple entry and exit; andApproved training programs are Nationally AccreditedThe competency-based TVET system recognizes various types of delivery modes, both on and off-the-job as long as the learning is driven by the competency standards specified by the industry. The following training modalities may be adopted when designing training programs:The dualized mode of training delivery is preferred and recommended. Thus programs would contain both in-school and in-industry training or fieldwork components. Details can be referred to the Dual Training System (DTS) Implementing Rules and Regulations.Modular/self-paced learning is a competency-based training modality wherein the trainee is allowed to progress at his own pace. The trainer just facilitates the training delivery.Peer teaching/mentoring is a training modality wherein fast learners are given the opportunity to assist the slow learners.Supervised industry training or on-the-job training is an approach in training designed to enhance the knowledge and skills of the trainee through actual experience in the workplace to acquire specific competencies prescribed in the training regulations.Distance learning is a formal education process in which majority of the instruction occurs when the students and instructor are not in the same place. Distance learning may employ correspondence study, audio, video or computer technologies.Project-Based Instruction is an authentic instructional model or strategy in which students plan, implement and evaluate projects that have real world applicants.3.3TRAINEE ENTRY REQUIREMENTSTrainees who want to enroll in this qualification must possess the following requirements:Must have completed at least ten (10) years of basic educationCan communicate effectively both orally and in writing Can perform basic mathematical computationThis list does not include specific institutional requirements such as educational attainment, appropriate work experience and others that may be required of the trainees by the school or training center delivering this TVET program.3.4TOOLS, EQUIPMENT ANDMATERIALSPHARMACY SERVICES NC IIIRecommended list of tools, equipment and materials for the training of a maximum of 25 trainees for Pharmacy Services NC III are as follows:QTY.EQUIPMENTQTY.TOOLS/MATERIALSQTY.REFERENCES1 unitExecutive Table1 unitAV Equipment1 copy eachConsumer Law, Environmental LawTables and Chairs for 25 students1 unitSound System1 copyPharmacy Law (RA 5921)1 unitClerical Table1 unitInternet Connection1 copyGenerics Law (RA 6675) 1 pc.Whiteboard1 unitAir-conditioning Unit1 copyTraditional Medicine 1 unitCD of PowerPoint presentation1 unitHeat seal or press seal equipment1 copyCounterfeit Medicines Law (RA 8203)1 unitLCD Projector25 eachFormulary drugs/ non formulary drugs for display and simulation5 copiesDOH and FDA circulars related to retail pharmacy1 unitLaptop (for lecturer)White board marker and eraser1 copyMedical dosage form and its abbreviations1 unitComputer for administrative and clerical work 1 setCleaning materials for working, swabbing, sweeping, disinfecting, soaking, sterilizing and or cleaning equipment1 copy eachDrug information reference (MIMS, MIMS Pharmacy, Better Pharmacy)5 unitsComputer for technology resource center and class demonstration1 unitBio-refrigerator (or cabinet that looks like a ref inside)1 copyFIP Good Pharmacy Practice Standards1 unitTelephone (for inquiries)1 eachHygrothermometer1 copyGood Laboratory Practice, Good Manufacturing Practice, Good Clinical Practice, 1 unitTop loading balance1 copyPhilippine Practice Standard for Pharmacists (PhilPSP)25 eachSteel and porcelain spatulas 1 copyPatient Benefit Scheme information5 eachFiltration setup (funnel, filter paper, stand)1 copy eachSenior Citizen and Expanded Senior Citizen Act25Stirring rod1 copyPrice Regulation Acts (MDRP)2 unitsMortar and pestle*1 copyDangerous Drug ActGraduated cylinder (100 ml, 10 ml)1 copyFood Drug and Cosmetics Act (RA 3720)Beakers (500 ml, 250ml, 100ml, 50ml)1 copyBFAD Strengthening (RA 9711)1 boxGloves1 copyCheaper Quality Medicines Act1000Re-sealable plastics1 copyGenerics Menu Card5Tablet counter1000Bond Papers500Labeling materials500Referral forms5Bubble pack1Aluminum foils*Note: For demo purposes only3.5TRAINING FACILITIESBased on a class intake of 25 students/traineesSpace RequirementSize in MetersArea in Sq. MetersStudent/Trainee Performance Space (S/TPS)5 x 8 m.40 sq. m.Pharmacy simulation room (PSR)2 x 3 m.6 sq. m.Technology Resource Center (TRC)2 x 5 m.10 sq. m.Circulation Area(S/TPS+PSR+TRC+CR) X 30%(40+6+10+10) X 30%=19.8sq.m.)20 sq. m.Separate Restrooms for Male and Female Trainees/ Students (CR)2 x 5 m.10 sq. m.Total Workshop Area86 sq. m.The training center should have a simulation room of a pharmacy set-up (see Annex 1). The simulation room should have shelves (see Annex 2) for display of products and a sink area at the minimum. This simulation room may be integrated within the S/TPS. In addition to that, partnership may be forged with an operating pharmacy or existing pharmacy drug store where Candidates can visit and observe. 3.6 TRAINER’S QUALIFICATIONS FOR SERVICES SECTORPHARMACY SERVICES NC IIITRAINER QUALIFICATION Must be a holder of NTTC I in Pharmacy Services NCIIIMust be a graduate of BS Pharmacy Must have at least 2 years job / pharmacy industry experienceSECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTSTo attain the National Qualification of PHARMACY SERVICES NC III the candidate must demonstrate competence in all the units of competency listed in Section 1. Successful candidates shall be awarded a National Certificate by the TESDA Director General.Assessment shall focus on the units of competency. The basic and common units shall be integrated or assessed concurrently with the core units.The following are qualified to apply for assessment and certification (should comply to at least one):Graduates of Pharmacy Services NC III program;Graduates of formal, non-formal and informal including enterprise-based training programs.BS Pharmacy degree program holders;Pharmacy Services NC II holder with relevant experience; andExperienced workers (wage employed or self-employed) of at least 3 years.Individuals who shall be eligible to apply for assessment without enrollment to Pharmacy Services NC III (criteria 4.3.2-4.3.5) must undergo initial assessment by submitting a portfolio. Portfolio assessment must be composed of the following requirements, as applicable to the Candidate. The documents should include the following:Resume or curriculum vitae with detailed description of duties and responsibilitiesCertificate/Diploma of formal, non-formal and informal education.Certificate of employment of at least 3 years in the field where they are applying for certification – hospital, community pharmacy, manufacturing or laboratory support;Certificates of Training from employers (in the past 5 years);Certificate of Awards and Recognition (in the past 5 years); andA candidate who passed portfolio assessment and gone through the National Assessment, and failed the examination (either written or practical), must undergo complete training of Pharmacy Services NCIII. A candidate who fails the assessment for two (2) consecutive times will be required to go through a refresher course on the competencies failed based on the result of the assessment before taking another assessment. The candidate will retake the failed competencies (specific station/s) only.A candidate who took the training Pharmacy Services NCIII and failed the examination, may again retake the exam. However, if the candidate fails the second time, a refresher course will be required to be taken before they are allowed to take the exam again.The refresher course will be comprised of unit competencies the candidate had failed. After completing the refresher course, the candidate may take the exam of the specific competencies. For the renewal of National Certificate for Pharmacy Services NCIII valid for 3 years, the Pharmacy Assistant has to comply the following requirement:Has attended relevant Continuing Education/ training program for a total of 18 hours in 3 years by TESDA-accredited training provider approved by National Monitoring Training Council.Only accredited competency assessors are allowed to conduct competency assessment, however trainers who are accredited competency assessors are not allowed to assess their trainees.Assessment of competence must be undertaken only in the TESDA accredited assessment center. The performance assessment (demonstration of competence), however, may be done in any venue or workplace duly designated by an accredited assessment center.The guidelines on assessment and certification are discussed in detail in the Procedures Manual on Assessment and PETENCY MAP – HEALTH CARE SECTOR (PHARMACY SERVICE NCIII) BASIC COMPETENCIESLead Workplace CommunicationLead small teamsDevelop and Practice Negotiation SkillsSolve Problems Related to Work ActivitiesUse Mathematical Concepts and Techniques Use Relevant TechnologiesCOMMON COMPETENCIESMaintain an effective relationship with clients/customers Update industry knowledge and practice through continuing professional developmentPerform workplace security and safety practicesPerform computer operationsUse Pharmaceutical Calculation Techniques And TerminologiesCORE COMPETENCIESPerform general housekeepingMonitor supply/inventory of pharmaceutical productsHandle and control pharmaceutical productsArrange and display pharmaceutical productsPerform good laboratory practicesAdhere to good manufacturing practices (GMP)Demonstrate product knowledge on medicinesDispense pharmaceutical productsPerform health promotion, education and vigilanceDEFINITON OF TERMSAdverse Drug Reactions - refers to a response to a drug which is noxious, unintended, and which occurs at doses normally used in man for the prophylaxis, diagnosis, or therapy of disease, or for the modification of physiological function. Adverse Event - Any untoward medical occurrence in a patient or clinical investigation subject administered with the pharmaceutical product that does not necessarily have causal relationship with the treatment for which the product is used; any unfavorable and unintended sign (including an abnormal laboratory finding), symptom or disease temporarily associated with the use of the medicinal (investigational) product, whether or not considered related to the medicinal (investigational) productDispensing –refers to the process of preparing and giving medicine to named person on the basis of a prescription. It involves the correct interpretation of the prescription prepared by a prescriber and labeling of medicine for use by the patient.Distribution - The division and movement of pharmaceutical products from the premises of the manufacturerof such products, or another central point, to the end user thereof, or to an intermediate pointby means of various transport methods, via various storage and/or health establishments. It isthe procuring, purchasing, holding, storing, selling, supplying, importing, exporting, or movementof pharmaceutical products, with the exception of the dispensing or providing pharmaceuticalproducts directly to a patient or his or her agent.Housekeeping – routine maintenance of the pharmacist’s shopStock – goods stored in a pharmacist’s shopDose Administration Containers – receptacles of medicines for administrationDrug – any chemical compound or biological substance, other than food, intended for use in the treatment, prevention or diagnosis of disease in a man or animalsGeneric Menu Card – a list of generic medicines carried by the pharmacy or in accordance with the lawLabel - a slip of paper, cloth, metal attached to anything to provide information about its nature, contents, ownershipMedication – a drug or other substance that is used as a medicineMerchandising plan - A systematic approach aimed at maximizing return on investment, through planning sales and inventory in order to increase profitabilityOrders – arrangements, method, a request to supply somethingPlanogram - a diagram that shows how and where specific retail products should be placed on retail shelves or displays in order to increase customer purchases.?Pharmaceutical Products –medicines or drugsPharmacy – is the professional practice of discovering, preparing, dispensing, monitoring, and educating about drugs.Pharmacist – means any person who is registered and entitled under the laws of Philippines to practice the profession of pharmacy.Pharmacovigilance - the process of monitoring, assessing or evaluating and improving the safety of drug products carried out by pharmaceutical companies on their products and by government agencies on all drug products. It is also the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problems Pharmacy Services -Service or group of services rendered to the sale of a pharmaceutical product from a drug retailer; provision of pharmaceutical care by a member of the pharmacy workforce as an inseparable part of providing health carePost-marketing surveillance - The close observation of drug effects, whether adverse or beneficial, following the marketing of a drug product; continued monitoring of safety after a pharmaceutical product or medical device has been placed on the marketPrescription – is the written order and instruction of a validly-registered physician, dentist or veterinarian for the use of a specific drug product for a specific patient or, the doctor’s order on the patient’s chart for the use of specific drug(s)Products for return – products that were received by the distributor/retail store from the principal but were found to be either expired or near-expiry, damaged, defective products from the manufacture, expiration date outside of the required period upon delivery, phased out, deleted, or recalledReturned products– products that were already dispensed to the patient and returned to the pharmacy Self-care - is what people do for themselves to establish and maintain health, prevent and deal with illness.Standard operating procedure - An authorized, written procedure giving instructions for performing operations not necessarily specific to a given product but of a more general natureStock – goods on handStock Control– checking / regulation of goods on handWaste Disposal – disposing of rubbish, trash, junksAnnex 1: Pharmacy Simulation Room (Top View)914400225425Written Exam00Written Exam6172200347916516 inches0016 inches33147004050665118 inches00118 inches62864993136265006172200210756544 inches0044 inches6286499153606500628649927876500617220073596518 inches0018 inches91440041649640026288993136265009144003136265Dispensing Counter00Dispensing Counter914400278765Cabinet/Display Rack (Annex 2)00Cabinet/Display Rack (Annex 2)4572000507365Sink00Sink3086100278765Compounding area00Compounding area52578001764665Chair00Chair4800600165036500Annex 2: Pharmacy Display Rack/Cabinet with sample pharmaceutical products and proper labeling2752725425069036inches0036inches4352924382206500180022438125400018002254355464004457700358394022inches0022inches467677432219900046793142717165004467225285051510inches0010inches4467225185991510inches0010inches46793141726565004467225235521510inches0010inches467931422218650018002252707639001800225220281400552450221805572inches0072inches130492439306500183832541554390018002253221989001123950380301400310514932124650030670493202940004343399728980001457324393065001800224321246500145732538030150018002254145914004467225137414010inches0010inches46793141240790001800225172656400112395039306400180022573596500145732539306500400050039306500145732539306400399097473596500400050028695650040005002374265001800225286956400180022523742640018002251878964004000500187896500400050013836650040005008883650018002258883640018192751383664004000499123126500401002417265650040100242221865004010024270764000446722586931510inches0010inches446722539306518inches0018inches1800225122173900180022573596400467931473596500434086039306500AcknowledgementThe revision of the training regulation and the creation of competency assessment tools for the Pharmacy Services NCIII would not be possible without the utmost support of Philippine Pharmacists Association, Inc. (PPhA). Gratitude is also expressed to the following individuals experts and organizations that shared their time and expertise to this endeavor:Training RegulationLeonila Ocampo, RPh, MS(Immediate Past President, PPhA 2012-2014; APIMM President)Yolanda R. Robles, PhD(Immediate Vice President, PPhA 2012-2014)Arianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)Cristan Agaceta, RPh(Emilio Aguinaldo College) Competency Assessment Tools (CAT) DevelopmentArianne Diane A. Aninon, RPh(Philippine Pharmacists Association, Inc.)Cristan Agaceta, RPh(Emilio Aguinaldo College)Isaac Linatoc, RPh(Department of Health National Center for Pharmaceutical Access and Management)Louie Fernand Legaspi, RPh(Philippine General Hospital)Members of CAT Validation TeamFrancis Capule, RPh, MSChristine Aileen Ching, RPh, MPHKatrice Lara, RPhMaya Cobangbang, RPhAlvin Cobangbang, RPhMembers of TR Validation TeamOlivia Limuaco, PhD (PPhA President 2014-2016)Alicia Lumanog, RPh, MBAAvelina BobadillaCatherine Claire Rivera, RPhEdward Tolentino, RPh, MBAHGemsy Siochi, RPhGloria De Chavez, RPhHazel Faye Docuyanan, RPh, MSHon. Mildred Balbin-Oliveros, PhDImelda G. Pena, RPh, DrPHIrene Farinas, MDMalou Garganera, RPhMaria Donabelle Dean, RPh, PhDMarilyn Tiu, RPh, MSMercelinda Gutierrez, RPh, MSNormitaLeyesa, RPh, MSNelly NonetteOuano, RPh, MSNazarita Tacandong, RPh, MPAOscar FerrerasOcampo, RPhRoderick Salenga, RPh, MPHCentro Escolar UniversityCoshwell Pharmacists Association, Inc. Drugstores Association of the PhilippinesDepartment of Health National Center for Pharmaceutical Access and ManagementEmilio Aguinaldo CollegeFood and Drug AdministrationGenerika DrugstoreIndustrial Pharmacists Association of the PhilippinesMercury Drugstore Corp..Philippine Society for Hospital Pharmacists Professional Regulation Commission Board of PharmacyUniversity of the Philippines ManilaUniversity of Perpetual Help BinanSan Carlos UniversityThe Generics PharmacyWatsons Philippines ................
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